American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Joey Mendoza Corpus Christi, TX

No problems with them. They take care of whatever happens

2 years ago

Reply from American Home Shield

Hi Joey,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Tom hitchcock Reno, NV

Did good job and was professional courteous and prompt

2 years ago

Reply from American Home Shield

Hi Tom, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 29th, 2022

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Verified Customer

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Melisa Norwich Saint Johns, FL

This particular repair was handled beautifully.

2 years ago

Reply from American Home Shield

Hi Melisa,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Kathaleen Davila Phoenix, AZ

Pretty responsive and covered most everything I had issues with

2 years ago

Reply from American Home Shield

Hi Kathaleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 31st, 2022

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Verified Customer

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James Mitchell Hanford, CA

I was able to setup my appointment online, and got a quick response.

2 years ago

Reply from American Home Shield

Hi James, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Joan L Hildenbrand Atlanta, GA

It all depends on the contractor. Some are good and others not so good.

2 years ago

Reply from American Home Shield

Hi Joan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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chuck hale Topeka, KS

good experience with the contractors who have performed my service requirements

2 years ago

Reply from American Home Shield

Hi Chuck, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Rebecca A Peterson Kannapolis, NC

Quick to respond and forward information to a service provider

2 years ago

Reply from American Home Shield

Hi Rebecca, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Adrine Hardy Louisville, KY

The majority of my service calls have been very responsive and professional

2 years ago

Reply from American Home Shield

Hi Adrine, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 31st, 2022

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Verified Customer

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Nikia Pollard Capitol Heights, MD

Very difficult understanding,wait time extremely long on phone customer reps give wrong information

2 years ago

Reply from American Home Shield

Hi Nikia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Paul Mayes

Companies they send are very slow to come quickly and don't always correct the problems

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Paul, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 1st, 2022

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Verified Customer

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Rebecca Jefferson Houston, TX

Continually changing parts for the same AC unit every year. No resolution to replace unit

2 years ago

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Verified Customer

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Kamran Rajaee West Bloomfield, MI

Hard to communicate and get responded. No option to Finding someone to talk to

2 years ago

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Verified Customer

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Tobi Thompson Muskogee, OK

It is difficult to talk to an actual person when a contractor cancels or does not show.

2 years ago

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Verified Customer

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Joe kuhayda Zion, IL

Extremely difficult to get authorization to replace 30 year old equipment. They are more about fix it then replace it.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 23rd, 2022

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Verified Customer

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Jason Barth Round Rock, TX

Poor Customer Service. Slow parts shipping. Doesn't cover all parts. Change name to Overseas Home Shield

2 years ago

Reply from American Home Shield

Hi Jason,
I hate to hear about your most recent American Home Shield experience and the lack of customer service provided. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Shryl or Harry Kirkbride Daytona Beach, FL

I can't get them to send a reliable electrician. I appealed first decision and am waiting for the second vendor to contact me.

2 years ago

Reply from American Home Shield

Hi Shryl, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Angela T Barber Baltimore, MD

Pay monthly & for service on day called. Been 22 days & major & much needed appliances still not repaired & I'm still waiting.

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Ty H. Mitchell San Antonio, TX

Long wait times for repairs, incomplete repairs, horrible communication. I'm 3.5 months into a claim on an item that still isn't fixed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 24th, 2022

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Verified Customer

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Nakia Scantling Raeford, NC

Paid twice for the same service problem was NOT fixed. I feel they send contractors out that are not equipped to handle or fix issues.

2 years ago

Reply from American Home Shield

Hi Nakia, Thank you for your feedback about your most recent service request. I would be glad to speak with you to assist with a resolution.

Jun. 23rd, 2022

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Verified Customer

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Gabriela Oviedo Dania, FL

Everything that needed to be fixed, has gotten fixed.

2 years ago

Reply from American Home Shield

Hi Gabriela, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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Tim Rayburn Marion, NC

Timely and professional. Very knowledge about equipment.

2 years ago

Reply from American Home Shield

Hi Tim,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 16th, 2022

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Verified Customer

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Kathleen Bales Scottsdale, AZ

Very quick referral to high quality contractor.

2 years ago

Reply from American Home Shield

Hi Kathleen,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Deniz Gevrek Corpus Christi, TX

Quickly connected me with the electrician.

2 years ago

Reply from American Home Shield

Hi Deniz,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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CC

Great customer service and ownership. AHS does honor their contract unlike other companies who are irresponsible that refuse to honor their contract.

2 years ago Edited June 16, 2022

Reply from American Home Shield

Hi CC, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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Richard N Ericson Las Vegas, NV

Service employee was very knowledgeable'.

2 years ago

Reply from American Home Shield

Hi Richard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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Angela Soldevilla Birmingham, AL

Always on time , they assist and do the job

2 years ago

Reply from American Home Shield

Hi Angela, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Jun. 20th, 2022

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Verified Customer

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Sondra Sarasota, FL

The phone representative understood exactly what I needed.

2 years ago

Reply from American Home Shield

Hi Sondra, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Renee Shflet Brown District Heights, MD

Keep me updated and did my repair very time

2 years ago

Reply from American Home Shield

Hi Renee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Brandon Melendez LA Mesa, CA

Because they make getting repairs simple and fast.

2 years ago

Reply from American Home Shield

Hi Brandon, We are pleased to service your home repairs and hope you continue to enjoy the customer service American Home Shield provides!

Jun. 21st, 2022

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Verified Customer

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Laura Moody Hutto, TX

Everything was handled quickly and resolved!

2 years ago

Reply from American Home Shield

Hi Laura,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Joyce Segundo San Antonio, TX

Joey - the AC man was very Quick & very professional

2 years ago

Reply from American Home Shield

Hi Joyce, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Jean Pierre sabimpa Olathe, KS

Very nice job on time and very helpful company

2 years ago

Reply from American Home Shield

Hi Jean, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Jo-Ann crawford Jasper, GA

Professionalism! Always polite , and they listen!

2 years ago

Reply from American Home Shield

Hi Jo-Ann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Laura Azevedo Victorville, CA

Fast service with professional providers

2 years ago

Reply from American Home Shield

Hi Laura, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 21st, 2022

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Verified Customer

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Shelia M Smith Northfork, WV

My last work request was handled to my satisfaction.

2 years ago

Reply from American Home Shield

Hi Shelia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Jose Kingsland, GA

This time I have good service, Technician was on time

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Markevious Antron White Snellville, GA

Fixed my dryer when it broke works great now

2 years ago

Reply from American Home Shield

Hi Markevious, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Clarence Taylor Ellenwood, GA

Love the immediate response for service calls

2 years ago

Reply from American Home Shield

Hi Clarence,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Manuel Alpharetta, GA

Fast and efficient. Tech fixed repairs in timely fashion

2 years ago

Reply from American Home Shield

Hi Manuel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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EDWARD COUGHLIN Wilmington, NC

the tech sent was excellent and professional

2 years ago

Reply from American Home Shield

Hi Edward, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Jennifer Gray New Orleans, LA

Quick appt time, use quality technicians/companies

2 years ago

Reply from American Home Shield

Hi Jennifer,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Kenneth Wright Pearland, TX

Great, timely response to requests for services.

2 years ago

Reply from American Home Shield

Hi Kenneth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 21st, 2022

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Verified Customer

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Philip Nadan Merrick, NY

Fixed my issue in a reasonable amount of time as promised

2 years ago

Reply from American Home Shield

Hi Philip,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Dan Rudolph Independence, KY

They took care of the problem in 48 Hours

2 years ago

Reply from American Home Shield

Hi Dan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Victoria J Campo Ferrum, VA

Our issue was resolved in a timely matter.

2 years ago

Reply from American Home Shield

Hi Victoria,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 21st, 2022

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Verified Customer

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Greg Minneapolis, MN

They offer great service and value for the price.

2 years ago

Reply from American Home Shield

Hi Greg, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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Verified Customer

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Debbie Bishop. For my mom Sybil King. Elton, PA

Always professional and contractors are excellent.

2 years ago

Reply from American Home Shield

Hi Debbie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Deborah D Robinson Martinez, CA

The service was excellent and the response time was good.

2 years ago

Reply from American Home Shield

Hi Deborah, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 21st, 2022

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Verified Customer

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Rhonda Wilkins Othello, WA

On time. Knowledgeable, courteous service person

2 years ago

Reply from American Home Shield

Hi Rhonda, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 21st, 2022

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