American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jeff Brown Saint Joseph, MO

Our appliance was replaced but the assigned technician refused to install it.

2 years ago

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Verified Customer

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Sharon Hathcock Naples, FL

Have been able to resolve the issues even though sometimes not very timely

2 years ago

Reply from American Home Shield

Hi Sharon, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Jan. 25th, 2023

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Verified Customer

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Andre M Bell Dolton, IL

They are very Courteous with You & Prompted to get a contractor to service you

2 years ago

Reply from American Home Shield

Hi Andre, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 30th, 2022

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Verified Customer

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Herbert Pishion Christmas Valley, OR

it took to long to get service but they were very good about everything else

2 years ago

Reply from American Home Shield

Hi Herbert, Thank you for your feedback! We hope you continue to enjoy American Home Shield.

Jul. 31st, 2022

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Verified Customer

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Tanisha Stith Accokeek, MD

The Customer service is not helpful and the services In total are too expensive.

2 years ago

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Verified Customer

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Chris Aldrete San Antonio, TX

Good service on pool work and other appliances. Very bad experiences on A/C repair

2 years ago

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Verified Customer

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Marla Tooele, UT

They dont explain things well and have people read scripts who cant answer questions

2 years ago

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Verified Customer

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Felicia Stubbs Southaven, MS

I requested services on yesterday and received this email and today I can't login and they can't find an account with my email attached to it

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jun. 10th, 2022

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Verified Customer

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Leslie A West Corona, CA

The lady that's working on my file sounded as if she was really going to help me. Went south real fast. Playing word games

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jun. 13th, 2022

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Verified Customer

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Sandra huerta San Antonio, TX

I have not yet had my ac done and it seems I'm paying a lot out of my pocket to pay ac guy and u guys should pay cause I pay every month

2 years ago

Reply from American Home Shield

Hi Sandra, Thank you for bringing your most recent experience to our attention. I would be glad to speak with you to discuss the issues that occurred. Please provide your AHS contract number or property address.

Jun. 10th, 2022

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Verified Customer

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Christopher M Goze Woodbridge, VA

Problem resolution. I had to go round and round with them to get my problem resolved. In the end had to pay another service fee.

2 years ago

Reply from American Home Shield

Hi Christopher,
Thank you for sharing your AHS experience with us. I would be glad to speak with you to reach a resolution.

Jun. 14th, 2022

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Verified Customer

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Sajma Softic Plano, TX

Fast and quick service handled everything professionally

2 years ago

Reply from American Home Shield

Hi Sajma, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Christopher Garland, TX

Nice job, prompt reply, on time, neat work,keep it up.

2 years ago

Reply from American Home Shield

Hi Christopher, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Yvonne rigopoulos Spotsylvania, VA

Prompt and helpful. Always takes care of problem

2 years ago

Reply from American Home Shield

Hi Yvonne, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Anthony Canecchia Chandler, AZ

Serviceman was prepared, professional and courteous

2 years ago

Reply from American Home Shield

Hi Anthony, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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C Holdren Quinlan, TX

Always friendly, prompt service. Thank you

2 years ago

Reply from American Home Shield

Hi C Holdren, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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aimee Gig Harbor, WA

Extremely quick response nd great contractors!

2 years ago

Reply from American Home Shield

Hi Aimee, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Bradley Owen Sparks Penn Valley, CA

Easy to get appointment, fast, and great service

2 years ago

Reply from American Home Shield

Hi Bradely, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2022

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Verified Customer

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Flora Figueroa-Alvarado Haines City, FL

They were able to solve my issue with professionalism

2 years ago

Reply from American Home Shield

Hi Flora,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 3rd, 2022

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Verified Customer

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Isma Henry Rowlett, TX

My experience was positive, and everything went smoothly.

2 years ago

Reply from American Home Shield

Hi Isma, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Patricia Stuhlman

Response to call prompt scheduling and follow up

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Patricia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Amy Adams Wichita Falls, TX

My problem was taken care of quickly and professionally

2 years ago

Reply from American Home Shield

Hi Amy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Natalie Stewart Birmingham, AL

Always responds quickly to get our repairs completed.

2 years ago

Reply from American Home Shield

Hi Natalie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Amal ashkar Alsip, IL

Professional got the job done in a short time

2 years ago

Reply from American Home Shield

Hi Amal, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Barbara A Radosky Minneola, FL

Jose was very professional and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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daniel barry Cedar Park, TX

I had a water heater leak and the resonded within one day

2 years ago

Reply from American Home Shield

Hi Daniel, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Loisey Stevens Shreveport, LA

Because they were on time and did excellent work

2 years ago

Reply from American Home Shield

Hi Loisey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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William Orsburn Houston, TX

Fast action re: my problem & professional

2 years ago

Reply from American Home Shield

Hi William, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Ramona Jenson Dover, DE

They were Professional from the beginning to the end

2 years ago

Reply from American Home Shield

Hi Ramona, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Ilka M Witt Pompano Beach, FL

Great coverage and amazing customer service

2 years ago

Reply from American Home Shield

Hi Iika, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Brandy Johnston Roanoke, TX

They have responded quickly every time I have reached out.

2 years ago

Reply from American Home Shield

Hi Brandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Barb Joyner Rockton, IL

Technician was very prompt and did a great job

2 years ago

Reply from American Home Shield

Hi Barb, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Jose Vidales Indianapolis, IN

Quick response , website is very customer friendly

2 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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David Unsworth Lakeland, FL

Made a call and they had someone out early this next day.

2 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Lillian Johannessen Honolulu, HI

Excellent help and personal contact. Fast service.

2 years ago

Reply from American Home Shield

Hi Lillian, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 7th, 2022

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Verified Customer

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Antoinette Turner Bowie, MD

AHS works hard to make sure the work gets done

2 years ago

Reply from American Home Shield

Hi Antoinette, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Michael Ogburn Sugar Land, TX

Provided prompt response with referral to contractors

2 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Joseph Bansuelo Cedar Hill, TX

Professional contractors, good service and job gets done

2 years ago

Reply from American Home Shield

Hi Joseph, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Jose Moreno Garland, TX

Because they are very professional and respectful.

2 years ago

Reply from American Home Shield

Hi Jose, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Celeste Doppel cavert Savannah, GA

American home shield reps are Polite, responsive, caring

2 years ago

Reply from American Home Shield

Hi Celeste, We appreciate your feedback and hope you continue to enjoy AHS and the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Kecia Merrick-Ross Upper Marlboro, MD

Convenient scheduling and easy to use website.

2 years ago

Reply from American Home Shield

Hi Kecia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jun. 7th, 2022

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Verified Customer

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Hadi Rabbani West Bloomfield, MI

Professionals, timelines, and responsive.

2 years ago

Reply from American Home Shield

Hi Hadi, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Rick Lambert Centerville, TN

Professionalism, integrity and perseverance

2 years ago

Reply from American Home Shield

Hi Rick, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jun. 7th, 2022

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Verified Customer

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Trudy companik Sarasota, FL

The response was good, polite and timely

2 years ago

Reply from American Home Shield

Hi Trudy, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Jun. 7th, 2022

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Verified Customer

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Craig F Posey Port Orange, FL

Replace oven quickly. Have used company for over 5 years

2 years ago

Reply from American Home Shield

Hi Craig, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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Jane Shelby, NC

Timeliness; professionalism; excellent service

2 years ago

Reply from American Home Shield

Hi Jane, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 3rd, 2022

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Verified Customer

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Cathy Bory Clay, NY

They responded quickly and were very professional

2 years ago

Reply from American Home Shield

Hi Cathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jun. 3rd, 2022

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Verified Customer

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MIKE SIMS Pflugerville, TX

Brian D did an outstanding job and was very professional.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Mike, We appreciate your feedback and hope you continue to enjoy the technicians American Home Shield provides!

Jun. 7th, 2022

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Verified Customer

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Ed Hiscock Springfield, MO

Service provider was Fast and knowledgeable.

2 years ago

Reply from American Home Shield

Hi Ed, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jun. 7th, 2022

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Verified Customer

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Ramon Vazquez Orlando, FL

Quick response and quick problem solving

2 years ago

Reply from American Home Shield

Hi Ramon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.,

Jun. 3rd, 2022

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