American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Don Kendrick

Yes, your Applances is no repairable they will replace it.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Peggy L Jones

Work quickly to get results. They understand your needs

4 years ago

Reply from American Home Shield

Hi Peggy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Pat festi

They sent out the right person to do the job

4 years ago

Reply from American Home Shield

Hi Pat. Thank you so much for the 5 star review. It is great to know your issue was resolved so effectively. We look forward to working with you again and providing you with exceptional service.

Jul. 28th, 2022

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Verified Customer

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William Mistretta

Professional experienced in what they do.

4 years ago

Reply from American Home Shield

Hi William. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the coverage we provide. We look forward to taking care of your future repair needs.

Jul. 28th, 2022

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Verified Customer

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Scott Pokorny

Great insurance and prompt service. Coverage is great.

4 years ago

Reply from American Home Shield

Hi Scott. Thank you for the 5 star review. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 28th, 2022

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Verified Customer

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vernon joseph baker

Quick response to correct any concerns that I had.

4 years ago

Reply from American Home Shield

Hi Vernon. Thank you for time in letting us know how we are doing. We always do our best to provide prompt and efficient service for our members. It is so wonderful to knowl that we were able to do that for you. Thank you for trusting AHS.

Jul. 28th, 2022

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Verified Customer

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Maxine Chatman

Customer Service always friendly and professional.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Robert Garrett

Very good service from the tech. knowledgeable and friendly

4 years ago

Reply from American Home Shield

Hi Robert. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 28th, 2022

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Verified Customer

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Josh Welk

Responsive in a timely manner, helpful and friendly

4 years ago

Reply from American Home Shield

Hi Josh. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 28th, 2022

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Verified Customer

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Ronni Leviner

Sent a very reliable technician that got the job done

4 years ago

Reply from American Home Shield

Hi Ronni. We do our best to provide our members with prompt and reliable service for all your repair needs. We thank you for trusting AHS to provide you with warranty coverage you can depend on.

Jul. 28th, 2022

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Verified Customer

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Robert Hendryx

Very easy to use. Issue resolved quickly

4 years ago

Reply from American Home Shield

Hi Robert. It is so wonderful that your probelm was taken care of quickly and with ease. We can't wait to provide you with excellent service for your next repair need as well.

Jul. 28th, 2022

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Verified Customer

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Monica

Professional installing, arrived as stated

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Varnell Hudson

most all of my issues are usually resolve

4 years ago

Reply from American Home Shield

Hi Varnell. Thank you for taking time to share your service experience. We really appreciate your feedback and look forward to working with you again in the future.

Jul. 28th, 2022

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Verified Customer

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Susan DeGaetano

The service is affordable and convenient.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Sharon Mastrianna

Professional, and on time. And he listened to my concerns

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Lynne Webb Gantt

Easy to schedule and service provider came quite quickly

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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penny nielsen

quick, professional, friendly. they follow through

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Cindi Asher

Quick and easy. Great jobs! Ive used many times!

4 years ago

Reply from American Home Shield

Hi CIndi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Gina Massel-Castater

Promptness, friendly and customer service

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Lydia Garcia

Great Technician came out and quick service

4 years ago

Reply from American Home Shield

Hi Lydia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Michele shibuya

Provided quick service, helpful representatives

4 years ago

Reply from American Home Shield

Hi Michele, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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JOHN T PORTER

They have been very responsive, professional people.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Philip Widener

They're always there to help people during hard times!

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Sara Brice

Poor follow up. Been waiting several weeks to get a decision on AC repairs...not happy!!

4 years ago

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Verified Customer

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Lila Terry

lon time to respond back and how the electrician could only work on what was stated on the call in.

4 years ago

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Verified Customer

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Doshi D.

The customer rep was great She took time and was very patient and helpful

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Jeff Hill

They typically have a quick turnaround in response to a request.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sandra F Allen

They are there to help you. Most people are struggling to make repairs.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Frances A Jones

The techs they work with are knowledgeable, professional, and friendly.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Arthur R Snyder

Everything good except prompt appointment availability with some services.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Charlotte Jones

the repair rep was professional and was able to make the necessary repair.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Richard McClintock

Good experience getting things started and easy to facilitate.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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THELMA LEONARD

They couldn't find anyone to fix my Ac in under 6 days! I had to pay a company out of my own pocket!

4 years ago

Reply from American Home Shield

Hi Thelma, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Verified Customer

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Jami Rollins

Lack of follow through. I feel like I'm coordinating between the providers and AHS

4 years ago

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Verified Customer

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Eason Tod

Not fixed after two service call. Third service call still shown as "unassigned" after one week

4 years ago

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Verified Customer

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Stacy Beatty

I could understand the rep. He was not knowledgeable. The phone conectiin was bad

4 years ago

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Verified Customer

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Paul Roderick

We were charged by Dave's plumbing $100 for three cinder blocks that cost $2.08 at Lowes.

4 years ago

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Verified Customer

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Delores Mayer

Didn't get my A/C fixed the last time had to pay another 100.00 to get the repair done again.

4 years ago

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Verified Customer

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Kenneth Lang

Issues at times with contractors taking too long to contact me for scheduling appt

4 years ago

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Verified Customer

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Cheryl Wells

They are quick to respond. Coverage is excellent.

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Phyllis

Express appliance is a terrible company. They consistently make mistakes and things that should take 3-5 days take months

4 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Verified Customer

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john f meissner

Your customer service is clunky to say the best and your contractors don't communicate via phone and show up early and leave without a call.

4 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Danaroyce

This has been a terrible experience. Using fine print to not pay for an appliance to be fixed or replaced. It's just wrong.

4 years ago

Reply from American Home Shield

Hi Danaroyce, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Denise Doyle

It is very bad in customer service and unprofessional agents. They took morethan two months to repair and replace a single resident dishwasher.

4 years ago

Reply from American Home Shield

Hi Denise, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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G. Irving South Lebanon, OH

Lied to by 4 employees including a supervisor about install date & took 13 days to get water heater installed. 4 reschedules.

4 years ago

Reply from American Home Shield

Hi G, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Chad Fasching Wenatchee, WA

Horrendous customer service. They refuse to respond to escalated issues via phone and there's no way to contact them otherwise

4 years ago

Reply from American Home Shield

Hi Chad, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Barbara Favorite Geismar, LA

Because the customer service and billing department were not helpful and 1 agent was not able to help me then hung up on me.

4 years ago

Reply from American Home Shield

Hi Barbara, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Susan Rockford, IL

They refuse to side with their customers when contractors are over charging, and they refuse to honor their contract the way it is worded

4 years ago

Reply from American Home Shield

Hi Susan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 14th, 2022

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Verified Customer

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Thornhill R Williams Jacksonville, FL

Quick response, quality service, thorough follow up

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Fig Clarksville, TN

Service was fast and good and highly recommended

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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