American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Gina Massel-Castater

Promptness, friendly and customer service

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Lydia Garcia

Great Technician came out and quick service

3 years ago

Reply from American Home Shield

Hi Lydia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Michele shibuya

Provided quick service, helpful representatives

3 years ago

Reply from American Home Shield

Hi Michele, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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JOHN T PORTER

They have been very responsive, professional people.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Philip Widener

They're always there to help people during hard times!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Sara Brice

Poor follow up. Been waiting several weeks to get a decision on AC repairs...not happy!!

3 years ago

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Verified Customer

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Lila Terry

lon time to respond back and how the electrician could only work on what was stated on the call in.

3 years ago

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Verified Customer

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Doshi D.

The customer rep was great She took time and was very patient and helpful

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Jeff Hill

They typically have a quick turnaround in response to a request.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sandra F Allen

They are there to help you. Most people are struggling to make repairs.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Frances A Jones

The techs they work with are knowledgeable, professional, and friendly.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Arthur R Snyder

Everything good except prompt appointment availability with some services.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Charlotte Jones

the repair rep was professional and was able to make the necessary repair.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Richard McClintock

Good experience getting things started and easy to facilitate.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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THELMA LEONARD

They couldn't find anyone to fix my Ac in under 6 days! I had to pay a company out of my own pocket!

3 years ago

Reply from American Home Shield

Hi Thelma, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

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Verified Customer

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Jami Rollins

Lack of follow through. I feel like I'm coordinating between the providers and AHS

3 years ago

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Verified Customer

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Eason Tod

Not fixed after two service call. Third service call still shown as "unassigned" after one week

3 years ago

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Verified Customer

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Stacy Beatty

I could understand the rep. He was not knowledgeable. The phone conectiin was bad

3 years ago

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Verified Customer

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Paul Roderick

We were charged by Dave's plumbing $100 for three cinder blocks that cost $2.08 at Lowes.

3 years ago

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Verified Customer

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Delores Mayer

Didn't get my A/C fixed the last time had to pay another 100.00 to get the repair done again.

3 years ago

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Verified Customer

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Kenneth Lang

Issues at times with contractors taking too long to contact me for scheduling appt

3 years ago

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Verified Customer

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Cheryl Wells

They are quick to respond. Coverage is excellent.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Phyllis

Express appliance is a terrible company. They consistently make mistakes and things that should take 3-5 days take months

3 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

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Verified Customer

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john f meissner

Your customer service is clunky to say the best and your contractors don't communicate via phone and show up early and leave without a call.

3 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Danaroyce

This has been a terrible experience. Using fine print to not pay for an appliance to be fixed or replaced. It's just wrong.

3 years ago

Reply from American Home Shield

Hi Danaroyce, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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Denise Doyle

It is very bad in customer service and unprofessional agents. They took morethan two months to repair and replace a single resident dishwasher.

3 years ago

Reply from American Home Shield

Hi Denise, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

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Verified Customer

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G. Irving South Lebanon, OH

Lied to by 4 employees including a supervisor about install date & took 13 days to get water heater installed. 4 reschedules.

3 years ago

Reply from American Home Shield

Hi G, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Chad Fasching Wenatchee, WA

Horrendous customer service. They refuse to respond to escalated issues via phone and there's no way to contact them otherwise

3 years ago

Reply from American Home Shield

Hi Chad, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

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Verified Customer

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Barbara Favorite Geismar, LA

Because the customer service and billing department were not helpful and 1 agent was not able to help me then hung up on me.

3 years ago

Reply from American Home Shield

Hi Barbara, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

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Verified Customer

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Susan Rockford, IL

They refuse to side with their customers when contractors are over charging, and they refuse to honor their contract the way it is worded

3 years ago

Reply from American Home Shield

Hi Susan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 14th, 2022

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Verified Customer

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Thornhill R Williams Jacksonville, FL

Quick response, quality service, thorough follow up

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

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Verified Customer

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Fig Clarksville, TN

Service was fast and good and highly recommended

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

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Verified Customer

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Johnny Hardeman Beaumont, TX

Service is always very fast and job is completed quickly.

3 years ago

Reply from American Home Shield

Hi Johnny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Kevin conley Dayton, OH

Always resolving my problems on a timely manner

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Shirley Ellis Memphis, TN

customer service is wonderful responding back very quickly

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Kelly Palmore North Myrtle Beach, SC

They were able to solve my problems quickly.

3 years ago

Reply from American Home Shield

Hi Kelly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Tammy Gomes Arroyo Grande, CA

Great efficient service!! Easy access..reliable repairs

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

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Verified Customer

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Teresa A Cook West Alexandria, OH

They provide great service and easy to work with

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Shanyta Russell Richton Park, IL

Excellent response to request for service

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Cynthia Medina Galt, CA

Timely , courteous, fast but quality work.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

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Verified Customer

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Diane Raynes Castle Rock, CO

So easy to work with and get problems resolved promptly

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Zimmermann Dade City, FL

Great customer service and prompt responses

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Joyce Beamon Stockbridge, GA

They are a great company and I recommend them to anyone

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Gilbert S Laredo, TX

They always try to resolve my issues in a timely manner,

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Marta Garcia Homeland, CA

easy to use, professional, 'took care' of the 'problem'

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

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Verified Customer

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Richard Juarez San Antonio, TX

Great experience with AHS! Thank you so much!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

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Verified Customer

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Jeffrey Taynor Galloway, OH

excellent service, fast response and pleasant repairmen

3 years ago

Reply from American Home Shield

Hi Jeffrey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

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Verified Customer

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VITO DeGennaro Atlantic Highlands, NJ

Quick response to my service request and quick follow up

3 years ago

Reply from American Home Shield

Hi Vito, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Nancy J Sian Belleville, MI

Service was done right and within 48 hours

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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Verified Customer

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Jacqueline Gardner Ramsey, IN

They take care of the problem in a timely manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

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