American Home Shield: Read 34,908 User Reviews From Real Homeowners

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Verified Customer

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Kent Fonseca Argyle, TX

I have submitted reimburse claim on June 3rd and till date I did not receive the check.

3 years ago

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Verified Customer

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Dana Rodgers Troy, TX

Two major issues requiring replacement--AC unit and Water Heater--with very bad results.

3 years ago

Reply from American Home Shield

Hi Dana,
Thank you for providing us with information about your AHS experience. I would be glad to speak with you to assist. Please provide your AHS property address.

Sep. 28th, 2022

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Verified Customer

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Yvonne mathis joiner Davenport, IA

We've had issues with the quality of companies they send as well coverage problems.

3 years ago

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Verified Customer

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Julia Wood Longview, TX

Had problems with getting parts. Some confusion between AHS and the contractors.6

3 years ago

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Verified Customer

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Nancy Reeves Mustang, OK

terrible customer service, conflicting info every time I call, waiting weeks for repair, incompetence in getting parts recorded correctly

3 years ago

Reply from American Home Shield

Hi Nancy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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M Chang Austin, TX

they denied my AC clam having a difficult time getting my refund back getting ready to open a small claims suit with them

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 29th, 2022

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Verified Customer

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Eric Babcock Moyock, NC

Ripped off by your plumber and electrician. Had to pay professionals to get it fixed! And, no one ever has called me to follow up!!

3 years ago

Reply from American Home Shield

Hi Eric, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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ida womack Woodbridge, VA

I have a dishwasher that is leaking for a month and American Home had not been able to find a technician and fix my problem

3 years ago

Reply from American Home Shield

Hi Ida, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Tina M Marquez Fowler, CA

They won't make timely replacements and leave you with old, inefficient appliances that technically run but don't actually do what they need to do

3 years ago

Reply from American Home Shield

Hi Tina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Jerrilyn Samson Colorado Springs, CO

I called about 4 times to have my name change instead of having husband and they told that they would give 100.00 Credit which they have not done

3 years ago

Reply from American Home Shield

Hi Jerrilyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Bria Garland, TX

It's Ben more than a week and I can't get a simple action or answer. There is no direct contact with anyone who can do anythin

3 years ago

Reply from American Home Shield

Hi Bria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 28th, 2022

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Verified Customer

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Debra Bleazard

They respond quickly and send out professional help who are able to diagnose and repair efficiently

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Debra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Gale Thompson Glendale, AZ

I've had it for years,paying $65 a month. When I needed there services for a dishwasher replacement I was told it was not covered.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Thomas Weir

Ease of use, great communication and great customer service

4 years ago

Reply from American Home Shield

Hi Thomas,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Kathy

Excellent, efficient, and professional service.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Ira Berman

Make my life simple regarding repairs and prompt service

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Albert A Navarro II

I needed a new ice maker and they got it for me!

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Donald Castillo

Very knowledgeable and polite on the phone.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Geraldyne Young

Professionalism and prompt,friendly,knowledgeable

4 years ago

Reply from American Home Shield

Hi Geraldyne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Anna M.

great coverage; quick response to requests.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Jessica Bradford

End result of my claim was a replacement of appliance

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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LeNora Wilcox

Timely response and response from company assign to problem

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Olivia June

Response time, professionalism, coverage, ease of use.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Elizabeth Dancer

Kept their word, honored their contract easily

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Johnny Wallace

They have done a great job handling my home repairs.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Maria Addison Griffith

The appliance was fixed in less than 48 hours

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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K Joseph

Easy to work with, fast customer service response.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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James Conaway

Excellent service. 3 Boys Appliance did a great job.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Richard Logan

They always respond and solve my issues!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Jacquelyn Bartholomew

AC was fixed! Took a couple of visits, but it works.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Jerry Jones

Good sevice, good technician, probelm resolution.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Tony Van Hoof

The claim process is very smooth and fast.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Glorian valdez

They have been responsive to all my needs

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Roslan Monday

Ricardo the HVAC person sent to repair my a/c was awesome!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Bibi Khan

I have a repair order that's been open since may, not repaired or replaced yet, with no communication. Poor and unprofessional service

4 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Shawnessy L Mitchell-Roberts

Timely service with experienced contractors

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Karen Mustachio

He did everything great and I would want him back again

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Zoraida Perez

Always fix my problem and come out when I need them

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Latasha Parham

Reliable responses with reliable trades people.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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Bob

Solved the mechanical issue with AC/heater with ease

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Eric Beck

Every time I had an issue it was solved within 2 days

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Barbara Rystrom

There word is good, if they can fix it , you get a new one

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Sherry Ceazer

Profession and thorough service. Complete repair.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 27th, 2022

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Verified Customer

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James kolb

They are very professional and friendly.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Steve Saunders

Always very responsive and easy to work with.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Daniel seidman

Very professional and are always on time

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Stephanie KEARNEY

everything has been great so far , very service perfect

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 27th, 2022

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Verified Customer

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Pamela R MacEllven

Communicated well, knew his craft, arrived on time

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 27th, 2022

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Verified Customer

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Patricia frizzle

Fast approval on fixing our air conditioning on a Friday

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 27th, 2022

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Verified Customer

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Rhonda Anderson

Had repairs needed. Quick and efficient response

4 years ago

Reply from American Home Shield

Hi Rhonda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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