American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Demetria Covington Baltimore, MD

It was extremely easy to process my claim.

3 years ago

Reply from American Home Shield

Hi Demetria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2022

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Verified Customer

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Renee Martschinske Minneapolis, MN

Responsive, professional, good customer service

3 years ago

Reply from American Home Shield

Hi Renee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Rosie niku West Hollywood, CA

They are amazing great coverage and very quick service

3 years ago

Reply from American Home Shield

Hi Rosie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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ANGELA S Jones Erlanger, KY

The service man Very prompt on time good service

3 years ago

Reply from American Home Shield

Hi Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Debrah North Richland Hills, TX

Timeliness, professionalism, courtesy, callbacks

3 years ago

Reply from American Home Shield

Hi Debrah, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Ms. Gibson Rineyville, KY

AHS Representatives are timely and professional!

3 years ago

Reply from American Home Shield

Hi Ms. Gibson, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Gonzalo M Phoenix, AZ

Their personnel is very helpful and efficient

3 years ago

Reply from American Home Shield

Hi Gonzalo, Thank you for your feedback!

Aug. 10th, 2022

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Verified Customer

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George Arlet Mount Pleasant, SC

This service was easy, past issues were a problem

3 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Dorothy Jennette Brentwood, TN

Quick response and timely fix. Very professional

3 years ago

Reply from American Home Shield

Hi Dorothy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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cheryl reddic Menomonee Falls, WI

great service great responce very polite and understanding

3 years ago

Reply from American Home Shield

Hi Cheryl, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Jerry Hopkins Coppell, TX

Timely, the know their work, finished professionally

3 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Peter Zolnowski Covington, KY

Quickly handled and scheduled, great tech, job well done.

3 years ago

Reply from American Home Shield

Hi Peter, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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Russ Carrollton, TX

Performed as promised. Timely. Professional. Courteous.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Gary Bradshaw Bakersfield, CA

The technician was experienced and professional.

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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john warren Millville, NJ

all experiences with the Plumbing Speciosities were great

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Barbara Nelson Tucson, AZ

Provider was very friendly, professional and efficient.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Alejandro Vasquez Ridgecrest, CA

Great customer service and quick contract response

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Everett Kelly Hockley, TX

Took care of problem quickly and efficiently.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Jay Yuma, AZ

Request for service conducted online. Pretty fast service.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Brenda Koval Reno, NV

Great customer service! Has saved me a ton of money!

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Patricia Oldham Las Vegas, NV

Smooth sailing from first phone call to completion

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Dana Johnson Freeport, TX

AHS found a roofer a d handled the details

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Vishal Prasad Buckeye, AZ

Great customer service and quick appointments and service

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Diane Irwin Washington, MO

Prompt, professional and took care of each of item

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Hermes Cardiel Laredo, TX

Beacuse AHS resolve all my house problems Quick and affort

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Emilio Tapia Tucson, AZ

The support requested was promptly scheduled

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Michael Austin, TX

Fixed my a/c twice in the first year of owning a home.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Lisa Suisun City, CA

Plan is easy to use, it takes the stress off the customer

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Joshua Ihezie Bowie, MD

They fixed the problem in a timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Tresa Sharpe Bonaire, GA

He was friendly and knew his job as a tech

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Brian Sehon Fort Pierce, FL

Person showed up on time and everything worked after that

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 8th, 2022

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Verified Customer

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Albarano Londonderry, NH

Timely response but not enough contractors available.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Enudio Rivera Toledo La Quinta, CA

Company website is easy to use and good customer service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Darin Nunn Pine Mountain, GA

Second home to be covered. Vendors are good and fix issues in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Amador RODRIGUEZ jR Kennesaw, GA

Have really enjoyed the great job that have been done on my home.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

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Verified Customer

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JAMES WILEY Prescott, AZ

They completed the job as soon as possible.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Daniel J Rodriguez Guevara Texarkana, AR

Online Claim, Easy, Quick Respond, Quick Solution

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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KEVIN L VAUGHN Killeen, TX

Quick response, great customer service, always professional

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Donna honold Cuba City, WI

Repair or replacement were done in a timely manner.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Matilda White Aurora, CO

When I call, they take care of everything right away.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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LaShaundia Lewis Saint Ann, MO

24 hours claims that can be done online.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Larry Carr Lincoln, NE

Very hard to communicate with them. Some of your representatives have trouble with speaking and clear English.

3 years ago

Reply from American Home Shield

Hi Larry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Lloyd Gabbert Jacksonville, FL

Still trying to get a/c after 4 weeks. He keeps coming and trying. We are 84, live in Fla and it is HOT

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Cindy Tobosa Puyallup, WA

Still waiting to have our A/C uhit repaired. 3 service calls and now were waiting for parts.

3 years ago

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Verified Customer

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Hampapuram Ramapriyan Camarillo, CA

Recent experience with hot water heater replacement was bad. Experience with AC service was good.

3 years ago

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Verified Customer

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Kristin Ellis Chico, CA

We have filed two claims. One was resolved, the other is on-going and unresolved.

3 years ago

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Verified Customer

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Samuel Smith Raleigh, NC

They came out and did not fix anything saying it was electrical and the dishwasher said they let know I pay for premium and 80.00 service fee

3 years ago

Reply from American Home Shield

Hi Samuel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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S. Smith Newport News, VA

Communication. Length of time it took to fix the issue. I had to call someone else to fix the original problem. Just a waste of time and money.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 8th, 2022

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Verified Customer

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PJ Goel Alexandria, VA

Cannot reach someone when AHS cannot locate a vendor or cannot get a second opionion when a contractor makes a wrong assessment.

3 years ago

Reply from American Home Shield

Hi PJ, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Kevin Foti Woodland Hills, CA

You have denied a claim for my washing machine without cause. What a crappy loophole. And you charged me the $100 deductible to screw me.

3 years ago

Reply from American Home Shield

HI Kevin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

American Home Shield Reviews