American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Lyudmila Sherman Las Vegas, NV

always have prompt , professional care .

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Lorie Harris Las Vegas, NV

Prompt response to my request for service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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SARAH MCKENZIE Hillburn, NY

They answer quickly and get things resolved

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 25th, 2022

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Verified Customer

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Alvin Hampton, VA

Experience with refrigeration repair great.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 25th, 2022

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Verified Customer

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Aubrey Manuel Los Angeles, CA

In the past I was charged for a company coming to my home, item wasn't covered or fixed.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience.

Aug. 29th, 2022

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Verified Customer

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Jeanne La-Verne Scales-Gandy Oakland, CA

Been waiting for over a year to receive $1000 from American Home Shield; now another $300

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Barbara M Brinkmann Pewaukee, WI

The contractor that has been assigned to fix my work order has not been responsive

3 years ago

Reply from American Home Shield

Hi Barbara, I hate to hear about your most recent AHS service and the issues that occurred. I would be glad to speak with you to assist.

Sep. 13th, 2022

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Verified Customer

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John Fridley Sioux City, IA

service technician was great. BUT I got a call to get my opinion at 5:30am!!!!

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Kathryn Small Simpsonville, KY

Had to pay over 3000 for AC unit that was covered but they refuse to pay since it was within the first 45 days of coverage.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 25th, 2022

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Verified Customer

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Francis Matthews, Jr. Columbia, TN

An absolute nuisance trying to call or get follow up information or any kind of help. Big waste of time every time I call.

3 years ago

Reply from American Home Shield

Hi Francis, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Ashley childs Manchester, GA

Awful communication and coordination. Seldom could understand phone personnel and some sketchy contractors.

3 years ago

Reply from American Home Shield

Hi Ashley, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 26th, 2022

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Verified Customer

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Kevin Anchorage, AK

Very professional people and answered all my questions

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!1az

Aug. 22nd, 2022

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Verified Customer

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Helen Bunch Harrisonville, MO

Always resolved my issues in a timely and efficient manner

3 years ago

Reply from American Home Shield

Hi Helen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Vickie L Freed Granite City, IL

They were professional and solved my problem.

3 years ago

Reply from American Home Shield

Hi Vickie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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SARAH L STEPPER Fredericksburg, VA

Responsive, professional, excellent contractors

3 years ago

Reply from American Home Shield

Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Clayton Beaumont, TX

They are prompt with scheduling service when needed.

3 years ago

Reply from American Home Shield

Hi Clayton, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Victoria Heller Tallahassee, FL

Prompt and deliver. They seem to be courteous on the phone

3 years ago

Reply from American Home Shield

Hi Victoria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Teresa Belton Buffalo, NY

Quick to get technician out when it was needed

3 years ago

Reply from American Home Shield

Hi Teresa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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T.J. Goodman Woodbridge, VA

Always respond in a very timely manner. Very professional.

3 years ago

Reply from American Home Shield

Hi T.J. Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Victoria Fisher-Briggs North Hills, CA

Always quick to respond and perform repairs.

3 years ago

Reply from American Home Shield

Hi Victoria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 20th, 2022

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Verified Customer

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Nadine DEWITT Hyattsville, MD

Nothing but helpful, very professional good company

3 years ago

Reply from American Home Shield

Hi Nadine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Juan sanchez

Excellent service always ready to help good job keep it up

3 years ago

Reply from American Home Shield

Hi Juan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Natasha Miller Anchorage, AK

Frank and Cody were very profession and understanding.

3 years ago

Reply from American Home Shield

Hi Natasha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Ivaniel Nieves Valdosta, GA

The people responded and worked around my schedule

3 years ago

Reply from American Home Shield

Hi Ivaniel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Willis Gordon Jr Charlotte, TX

Good communication and professional service providers.

3 years ago

Reply from American Home Shield

Hi Willis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Michele Dabney Chesapeake, VA

Have always great and professional service

3 years ago

Reply from American Home Shield

Hi Michele, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Bryan Powers Converse, TX

All service was taken care of in a timely fashion

3 years ago

Reply from American Home Shield

Hi Bryan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Anne Golden Augusta, GA

Immediate response on a Sunday afternoon!

3 years ago

Reply from American Home Shield

Hi Anne, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 22nd, 2022

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Verified Customer

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Jim Terra Bella, CA

Prompt response to the call for service.

3 years ago

Reply from American Home Shield

Hi Jim, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Jennifer S. Harrisburg, PA

They came on time and hopefully fixed my oven this time.

3 years ago

Reply from American Home Shield

Hi Jennifer, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Angel Arizaga Las Vegas, NV

Great customer service and promt solution

3 years ago

Reply from American Home Shield

Hi Angel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 23rd, 2022

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Verified Customer

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Michael Carlson Austin, TX

Recent repair was well handled. Like the service company.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Nick Adams Brownsville, TN

Great to work with sent contractor out very quickly.

3 years ago

Reply from American Home Shield

Hi Nick, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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James Woolsey Vacaville, CA

Prompt reply and good service from the contractors

3 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Darrell McCants Fayetteville, NC

Very Prompt in responding to our repair need

3 years ago

Reply from American Home Shield

Hi Darrell, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Rory L Whitehead Sacramento, CA

AMS has been very reliable and overall beneficial for me.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Britton Frampton Stanley, NC

Prompt response to my hot water heater claim

3 years ago

Reply from American Home Shield

Hi Britton, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 22nd, 2022

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Verified Customer

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Christine Hanson Oroville, CA

Their timelines, great service & professionalism

3 years ago

Reply from American Home Shield

Hi Christine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Habibollah Baghdadi Arcadia, CA

They are quick to respond. Provide great service

3 years ago

Reply from American Home Shield

Hi Habibollah, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Michael Atkinson Carlsbad, CA

Great response quality contractor. No issues. Recommend.

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 22nd, 2022

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Verified Customer

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Daniel Hawkins Punta Gorda, FL

This is a Great Company. Everything is Easy to use.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 23rd, 2022

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Verified Customer

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Duane Meneely Albuquerque, NM

Meet my expectations and the technician was really good.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Robbie Long Grove City, OH

Knowledgeable service and good repairman

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Matt Hassan Plano, TX

Fast service and good work very courteous

3 years ago

Reply from American Home Shield

Hi Matt, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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Caitrin Shipley Oklahoma City, OK

Time and problem-solving . Professionally performed.

3 years ago

Reply from American Home Shield

Hi Caitrin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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Verified Customer

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lawrence thomas Fort Worth, TX

Very good communication and satisfactory service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Victoria Gable Marlton, NJ

Outstanding customer service, quick response.

3 years ago

Reply from American Home Shield

Hi Victoria, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 22nd, 2022

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Verified Customer

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Alejandro Gonzalez Littleton, CO

No hassles. I can do what I need to online.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 23rd, 2022

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Verified Customer

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Bonnie Deal Sacramento, CA

They always come and fix what ever I need done.

3 years ago

Reply from American Home Shield

Hi Bonnie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 22nd, 2022

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Verified Customer

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Henry Iarrusso Palmetto, FL

The service was Quick an efficient fixed first time

3 years ago

Reply from American Home Shield

Hi Henry, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 19th, 2022

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