American Home Shield: Read 34,360 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Frances A Jones

The techs they work with are knowledgeable, professional, and friendly.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Arthur R Snyder

Everything good except prompt appointment availability with some services.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Charlotte Jones

the repair rep was professional and was able to make the necessary repair.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Richard McClintock

Good experience getting things started and easy to facilitate.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

THELMA LEONARD

They couldn't find anyone to fix my Ac in under 6 days! I had to pay a company out of my own pocket!

2 years ago

Reply from American Home Shield

Hi Thelma, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 25th, 2022

check_circle

Verified Customer

star star star star_border star_border

Jami Rollins

Lack of follow through. I feel like I'm coordinating between the providers and AHS

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Eason Tod

Not fixed after two service call. Third service call still shown as "unassigned" after one week

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Stacy Beatty

I could understand the rep. He was not knowledgeable. The phone conectiin was bad

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Paul Roderick

We were charged by Dave's plumbing $100 for three cinder blocks that cost $2.08 at Lowes.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Delores Mayer

Didn't get my A/C fixed the last time had to pay another 100.00 to get the repair done again.

2 years ago

check_circle

Verified Customer

star star star star_border star_border

Kenneth Lang

Issues at times with contractors taking too long to contact me for scheduling appt

2 years ago

check_circle

Verified Customer

star star star star star

Cheryl Wells

They are quick to respond. Coverage is excellent.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis

Express appliance is a terrible company. They consistently make mistakes and things that should take 3-5 days take months

2 years ago

Reply from American Home Shield

Hi Phyllis, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 25th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

john f meissner

Your customer service is clunky to say the best and your contractors don't communicate via phone and show up early and leave without a call.

2 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Danaroyce

This has been a terrible experience. Using fine print to not pay for an appliance to be fixed or replaced. It's just wrong.

2 years ago

Reply from American Home Shield

Hi Danaroyce, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Denise Doyle

It is very bad in customer service and unprofessional agents. They took morethan two months to repair and replace a single resident dishwasher.

2 years ago

Reply from American Home Shield

Hi Denise, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

G. Irving South Lebanon, OH

Lied to by 4 employees including a supervisor about install date & took 13 days to get water heater installed. 4 reschedules.

2 years ago

Reply from American Home Shield

Hi G, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Chad Fasching Wenatchee, WA

Horrendous customer service. They refuse to respond to escalated issues via phone and there's no way to contact them otherwise

2 years ago

Reply from American Home Shield

Hi Chad, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Barbara Favorite Geismar, LA

Because the customer service and billing department were not helpful and 1 agent was not able to help me then hung up on me.

2 years ago

Reply from American Home Shield

Hi Barbara, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 18th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Susan Rockford, IL

They refuse to side with their customers when contractors are over charging, and they refuse to honor their contract the way it is worded

2 years ago

Reply from American Home Shield

Hi Susan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Jul. 14th, 2022

check_circle

Verified Customer

star star star star star

Thornhill R Williams Jacksonville, FL

Quick response, quality service, thorough follow up

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Fig Clarksville, TN

Service was fast and good and highly recommended

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Johnny Hardeman Beaumont, TX

Service is always very fast and job is completed quickly.

2 years ago

Reply from American Home Shield

Hi Johnny, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Kevin conley Dayton, OH

Always resolving my problems on a timely manner

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Shirley Ellis Memphis, TN

customer service is wonderful responding back very quickly

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Kelly Palmore North Myrtle Beach, SC

They were able to solve my problems quickly.

2 years ago

Reply from American Home Shield

Hi Kelly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Tammy Gomes Arroyo Grande, CA

Great efficient service!! Easy access..reliable repairs

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Teresa A Cook West Alexandria, OH

They provide great service and easy to work with

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Shanyta Russell Richton Park, IL

Excellent response to request for service

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Cynthia Medina Galt, CA

Timely , courteous, fast but quality work.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Diane Raynes Castle Rock, CO

So easy to work with and get problems resolved promptly

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Zimmermann Dade City, FL

Great customer service and prompt responses

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Joyce Beamon Stockbridge, GA

They are a great company and I recommend them to anyone

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Gilbert S Laredo, TX

They always try to resolve my issues in a timely manner,

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Marta Garcia Homeland, CA

easy to use, professional, 'took care' of the 'problem'

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Richard Juarez San Antonio, TX

Great experience with AHS! Thank you so much!

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Jeffrey Taynor Galloway, OH

excellent service, fast response and pleasant repairmen

2 years ago

Reply from American Home Shield

Hi Jeffrey, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

VITO DeGennaro Atlantic Highlands, NJ

Quick response to my service request and quick follow up

2 years ago

Reply from American Home Shield

Hi Vito, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Nancy J Sian Belleville, MI

Service was done right and within 48 hours

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Jacqueline Gardner Ramsey, IN

They take care of the problem in a timely manner.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Angela Raleigh, NC

Very prompt, professional & got the issue handled quickly.

2 years ago

Reply from American Home Shield

Hi Angela, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Hannah Tuscaloosa, AL

They have been a money saver for me everytime..

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

David Russo Bluffton, SC

Quick response and great service providers

2 years ago

Reply from American Home Shield

Hi David, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Ruth Forman Falling Waters, WV

Very prompt and this company has great follow up service

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Rajesh Bagga Glencoe, IL

Customer service and technician were very professional

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Brendalee Clarke Westmont, IL

Serviceman was very Professional and Knowledgeable

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 19th, 2022

check_circle

Verified Customer

star star star star star

Jeff Hayes Ocean Springs, MS

Everything was done quickly and professionally

2 years ago

Reply from American Home Shield

Hi Jeff, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 27th, 2022

check_circle

Verified Customer

star star star star star

Margaret Smith Virginia Beach, VA

They are fast to respond to the problem.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

R Susan Spradlin Wagoner, OK

Excellent service, coverage and prompt replies

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 28th, 2022

check_circle

Verified Customer

star star star star star

Richard Greenberg Lake Zurich, IL

Tech knew exactly what was wrong and fixed it.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 19th, 2022

American Home Shield Reviews