American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Andrea Trabue New Braunfels, TX

Easy to communicate with. Friendly staff

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Bryan Manor, TX

Great customer service and communication.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Cory Gaithersburg, MD

Great Service, prompt service, timelines

2 years ago

Reply from American Home Shield

Hi Cory, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Jeanny Anderson

I had a damage in the air conditioning and the fix was fast and the service was excellent

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Dominic Bagaman Alameda, CA

Very quick response. Gives me Peace of mind.

2 years ago

Reply from American Home Shield

Hi Dominic, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Brad Temple, TX

Easy to use and got very qualified people to do the work.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Ani

I received Fast friendly service with professional service

2 years ago

Reply from American Home Shield

Hi Ani, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Jul. 29th, 2022

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Verified Customer

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floyd E miller Glen Allen, VA

Quick response, knowledgeable repairmen.

2 years ago

Reply from American Home Shield

Hi Floyd, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Tina Lawrence Killeen, TX

Prompt service except in one instance. In most instances courteous staff.

2 years ago

Reply from American Home Shield

Hi Tina, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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TEVA COLLINS Jonesboro, GA

Everyone I spoke with at AHS was very understanding and tried to help

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Michelle Moser Wichita, KS

fast and professional, needed to come back twice in a reasonable time

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Stacy Spruell Georgetown, TX

Other than hot water heater lead time, mostly good experience.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Anita Sparks Birmingham, AL

I asked for a different repairman than the one offered. He did a good job..

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Maria C Wagenheim Arlington, TX

It was a pleasant surprise to know lock changes was a complimentary service

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Sandy Juhl San Bernardino, CA

They use good local companies & contractors but the price keeps going up

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Frank San Diego, CA

Response was timely and employee was professional and fast

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Peggy J Peterson Killeen, TX

We have filed two claims. One was resolved, the other is on-going and unresolved.

2 years ago

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Verified Customer

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Fredia Dunn Zachary, LA

poor response when one has a problem. Long waiting times to make initial contact.

2 years ago

Reply from American Home Shield

Hi Fredia, I hate to hear about your most recent service experience with American Home Shield. I would be glad to speak with you to assist with a resolution.

Aug. 3rd, 2022

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Verified Customer

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Callie Revels Trempealeau, WI

Some of the companies that are referred for service do not have good reputations.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Barbara Daigre Baton Rouge, LA

It took way too long to determine that no part was available and replace our dishwasher

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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SHARON FETTERMAN Susanville, CA

I've had some really great service and some non-existent service with poor communication

2 years ago

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Verified Customer

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Jonnie Pullman Reno, NV

Disappointed in my latest repair situation. Don't trust the vendor assigned to the service.

2 years ago

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Verified Customer

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Kent Fonseca Argyle, TX

I have submitted reimburse claim on June 3rd and till date I did not receive the check.

2 years ago

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Verified Customer

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Dana Rodgers Troy, TX

Two major issues requiring replacement--AC unit and Water Heater--with very bad results.

2 years ago

Reply from American Home Shield

Hi Dana,
Thank you for providing us with information about your AHS experience. I would be glad to speak with you to assist. Please provide your AHS property address.

Sep. 28th, 2022

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Verified Customer

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Yvonne mathis joiner Davenport, IA

We've had issues with the quality of companies they send as well coverage problems.

2 years ago

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Verified Customer

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Julia Wood Longview, TX

Had problems with getting parts. Some confusion between AHS and the contractors.6

2 years ago

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Verified Customer

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Nancy Reeves Mustang, OK

terrible customer service, conflicting info every time I call, waiting weeks for repair, incompetence in getting parts recorded correctly

2 years ago

Reply from American Home Shield

Hi Nancy, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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M Chang Austin, TX

they denied my AC clam having a difficult time getting my refund back getting ready to open a small claims suit with them

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 29th, 2022

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Verified Customer

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Eric Babcock Moyock, NC

Ripped off by your plumber and electrician. Had to pay professionals to get it fixed! And, no one ever has called me to follow up!!

2 years ago

Reply from American Home Shield

Hi Eric, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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ida womack Woodbridge, VA

I have a dishwasher that is leaking for a month and American Home had not been able to find a technician and fix my problem

2 years ago

Reply from American Home Shield

Hi Ida, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Tina M Marquez Fowler, CA

They won't make timely replacements and leave you with old, inefficient appliances that technically run but don't actually do what they need to do

2 years ago

Reply from American Home Shield

Hi Tina, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Jerrilyn Samson Colorado Springs, CO

I called about 4 times to have my name change instead of having husband and they told that they would give 100.00 Credit which they have not done

2 years ago

Reply from American Home Shield

Hi Jerrilyn, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Bria Garland, TX

It's Ben more than a week and I can't get a simple action or answer. There is no direct contact with anyone who can do anythin

2 years ago

Reply from American Home Shield

Hi Bria, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Jul. 28th, 2022

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Verified Customer

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Debra Bleazard

They respond quickly and send out professional help who are able to diagnose and repair efficiently

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Debra, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 28th, 2022

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Verified Customer

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Gale Thompson Glendale, AZ

I've had it for years,paying $65 a month. When I needed there services for a dishwasher replacement I was told it was not covered.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 28th, 2022

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Verified Customer

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Thomas Weir

Ease of use, great communication and great customer service

2 years ago

Reply from American Home Shield

Hi Thomas,

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Kathy

Excellent, efficient, and professional service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Ira Berman

Make my life simple regarding repairs and prompt service

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Albert A Navarro II

I needed a new ice maker and they got it for me!

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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Donald Castillo

Very knowledgeable and polite on the phone.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Geraldyne Young

Professionalism and prompt,friendly,knowledgeable

2 years ago

Reply from American Home Shield

Hi Geraldyne,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 19th, 2022

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Verified Customer

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Anna M.

great coverage; quick response to requests.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Jessica Bradford

End result of my claim was a replacement of appliance

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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LeNora Wilcox

Timely response and response from company assign to problem

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 22nd, 2022

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Verified Customer

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Olivia June

Response time, professionalism, coverage, ease of use.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Elizabeth Dancer

Kept their word, honored their contract easily

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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Johnny Wallace

They have done a great job handling my home repairs.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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Verified Customer

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Maria Addison Griffith

The appliance was fixed in less than 48 hours

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 22nd, 2022

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Verified Customer

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K Joseph

Easy to work with, fast customer service response.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 22nd, 2022

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Verified Customer

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James Conaway

Excellent service. 3 Boys Appliance did a great job.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 22nd, 2022

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