American Home Shield: Read 34,914 User Reviews From Real Homeowners

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Verified Customer

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Gary James Stow, OH

Had a lot of trouble with one claim to replace a refrigerator which took about 3 months

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Jose A Cortazar Jr Blythe, CA

Takes to long for service. When the service company arrives they have to order parts and come back.

4 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Patricia Falls Calumet City, IL

Always licensed vendors come to do the job

4 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Dan Paskan Mayer, AZ

Elan electric,who the recommended never got back to me to do a upgrade so I can't install a new range

4 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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abdel alajaj Flint, MI

I have had the problem unsolved for a month now and i already paid the fees three times to 3 different contractors

4 years ago

Reply from American Home Shield

Hi Abdel, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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TRACY DUARTE San Jose, CA

For the most part I get some good contractors. But my air conditioner contractor was awful!! Never was fixed

4 years ago

Reply from American Home Shield

Hi Tracy, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Bryan E Greenlee Norman, OK

They don't listen to the customer and the operators that take the initial call don't always understand what you are explaining!

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Ariane Guardarramas Indian Trail, NC

The AC unit has been repaired twice and stopped working again because AHS won't authorize replacement of the full unit.

4 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Tiffaney Hernandez San Jacinto, CA

My ac claim was denied due a part that doesn't appear in the owner's manual for my unit as a part but AHS claims its a required part.

4 years ago

Reply from American Home Shield

Hi Tiffaney, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Jay Wink Grovetown, GA

They have assisted me in resolving my AC

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Duane Stephens Fountain Hills, AZ

The plumber replaced our kitchen facet and he was skilled.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Michael Wade Jackson Austin, TX

Very helpful my problem was fixed in a timely matter

4 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Terrence R Woolman Las Vegas, NV

Prompt service and responsive to requests

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Sandra Chesapeake, VA

Qualified, Courteous, and responsive contractors.

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Melba Lightning Pearland, TX

Always professional and meets my expectations

4 years ago

Reply from American Home Shield

Hi Melba, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Don Meredith Andover, KS

Customer service awesome and they move fast

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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James Wallace Friendswood, TX

They were quick, efficient and offered options.

4 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Harry Stovall San Diego, CA

Great at helping customers on getting problems solved.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Roxana La Vergne, TN

Respond quickly, resolved the issue.saved me money.

4 years ago

Reply from American Home Shield

Hi Roxana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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Andranika Jackson Geismar, LA

Quick response with service, professional service

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Okezie Iroz-Nnanta Brentwood, CA

Because they are professional and on time

4 years ago

Reply from American Home Shield

Hi Okezie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Ranju Phelan Roseville, CA

Anything that has ever broken they took care of it.

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Michelle Statfeld

I feel over all they are very nice and helpful. I once had a problem with ac. They never ordered the part.It was a heat wave and it took almost a month to get the part.The company provider could have purchased the part that day. They first never ordered it and then I had to wait for them to go through their own purchasing dept

4 years ago Edited September 8, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Edward L. Murray Newberg, OR

product fixed in a very timely manner and professionally

4 years ago

Reply from American Home Shield

Hi Edward, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Stephen Jones Carrollton, GA

When you have an issue they address it immediately

4 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Molly Mathis Plano, TX

They did their job very well, just took them to long to get here.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Patricia Matthews Lincoln, CA

The service man was very professional and answered all our questions.

4 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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LHarris Gilbert, AZ

Their efficiency to obtain techs , as well as to inform us of the arrival time.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Sandy Whitmire Virginia Beach, VA

Results are usually very good. Sometimes the contractors are not.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Roberta King Sierra Madre, CA

Take care of issues that occur with appliances, plumbing and Hvac

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Danita Wilkinson Rosedale, MD

Got what needed done in a timely fashion

4 years ago

Reply from American Home Shield

Hi Danita, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Brant Mc Kinney, TX

Very reliable, great contractors, and great rates.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Maurice Killeen, TX

Very quick to contact a service repair company

4 years ago

Reply from American Home Shield

Hi Maurice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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KATHYRINE Soliven Curtis Bay, MD

Responsive and had a wonderful company take care of us

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Terri Bearss Austin, TX

Didn't help with anything and no follow up was given. I had to call back to see what's the update about my concern

4 years ago

Reply from American Home Shield

Hi Terri, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Moodie Waldorf, MD

You say if it can't be fixed you'll replace the item, but you really don't. I've had this happen a few times

4 years ago

Reply from American Home Shield

Hi Moodie, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Melissa Wynne Salado, TX

No follow up from company, not enough communication between AHS and the customer

4 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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susan esparza Clovis, CA

I still have not received an Email from Sears as stated on August 25, 2022, that they would do!!!

4 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Jayant Kumar San Jose, CA

No good contractors on the their books. Contractors do not call back and no appointments available atleast 3 weeks out.

4 years ago

Reply from American Home Shield

Hi Jayant, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Patricia Miller Vancouver, WA

very professional and reliable and timely

4 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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Verified Customer

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Allan Cahigan

The job was done on time. The electrician is excellent!

4 years ago Edited October 16, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Julio Eduardo Mourra Jacksonville, FL

Have always had excellent service from their providers

4 years ago

Reply from American Home Shield

Hi Julio,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Jennifer Rohr Tucson, AZ

Extremely helpful to help resolve the ussues

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Raymond Tsang Irvine, CA

They seem to listen and try to resolve my issue.

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Aurora Tan Moore, SC

Prompt , good vendor. Fixed my ac on a Saturday .

4 years ago

Reply from American Home Shield

Hi Aurora, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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John M Delmonico Yukon, OK

Representative was very pleasant and efficient.

4 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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April Jones Pontiac, MI

Contractor came in timely, was knowledgeable and friendly

4 years ago

Reply from American Home Shield

Hi April, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Michael Miller Wichita, KS

Amazing service, you need this in your busy life!

4 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Frank Powers Southlake, TX

Quick response, professional, courteous, and fair

4 years ago

Reply from American Home Shield

Hi Frank, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Oliver Vandenende Melbourne, FL

They are good at resolving the issues in a timely matter

4 years ago

Reply from American Home Shield

Hi Oliver, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

American Home Shield Reviews