American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Sandra San Antonio, TX

Totally professional, quick response from repair company!!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Carol Claussen Sun City West, AZ

Responsive, quick, pleasant, knowledgeable

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Alicia Hammond Waukegan, IL

Excellent service, fast service, excellent customerservice

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Hugh Headrick Foley, AL

Made sure I was fully informed of all progress.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Debbie Olwig Saint Charles, MO

They are prompt and their website is efficient.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Jim Hall Reno, NV

Prompt, professional and courteous service

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Maria Teresa Kelley Cypress, CA

Response time is always great, always prompt.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Hubert Watson Cincinnati, OH

They really prompt when it comes to handling problems.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Regis Allison Lafayette, LA

Used services numerous times and was always satisfied.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Thomas Raif North Richland Hills, TX

They've always lived up to their promises

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Erika Estrada Sacramento, CA

No trouble scheduling and sent a plumber when they said

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Alicia Oakland, CA

Satisfaction from Service and prompt response,

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Connie Bearden Knotts Island, NC

Everything was taken care of in a timely fashion

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Dr. Shimin Zheng Iowa City, IA

Very nice, polite, patient, knowledgeable people

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Crystal Johnson Bonne Terre, MO

AHS has her super helpful throughout all of my home needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Victor Castaneda Tolleson, AZ

Good service fast response and quickly repair

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Mike Williams Hewitt, TX

great service and response time was on time.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Lynne Sylmar, CA

The service man knew what to do and he fixed it!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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M. A. Onasch Chicago, IL

Everyone is always professional, friendly and helpful.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Ryan Payson, AZ

The experience was good and my appliance was repaired.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Eric West Richland, WA

Convenience and fast service, well worth it.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Tiffanie Bachar Killeen, TX

Excellent service and response time. Professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Anita Asbell Fletcher, NC

Fast service this time and technician quickly fixed problem

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Owen Yasutake Escondido, CA

Associate was thoughtful and related to our situation

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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John staley Holly Springs, NC

No problems with getting service. Work done professionally

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Fran Cubelo Leesburg, VA

The few occasions I have had to call, the response was quick.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Addie kitchen Fairfield, CA

they understood my problem. the service person was on time, completed the job .

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Michael Kim Henderson, NV

Organized but it was difficult to get a hold of customer service

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Heather Giandonato Malvern, PA

Respond pretty quick to request. Like the phone sign up request, very easy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Verdella Arlene Carter Woodbridge, VA

Takes too long to get the job done. Takes weeks to get contractor and another few weeks to order equipment/supplies.

3 years ago

Reply from American Home Shield

Hi Verdella, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Sharon

When I had water leak with no water in my house there was a 3 day wait and nobody cared I had no water

3 years ago

Reply from American Home Shield

Hi Sharon, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contact number.

Oct. 5th, 2022

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Verified Customer

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David Huber Spring, TX

Seems like over the years the prices have increased and the company covers a lot less than it did years ago.

3 years ago

Reply from American Home Shield

Hi David, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Andrew Allanson Lancaster, CA

2 professional experiences, 1 unprofessional and still unresolved or approved after 2 weeks.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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George Edward Mosley Magnolia, DE

They sent 4 different companies to fix my refrigerator over 4-month period, did not fix it and refused to reimburse me when I got it fixed

3 years ago

Reply from American Home Shield

Hi George, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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LaRee Rivero Atascadero, CA

everything went very smoothly, good results

3 years ago

Reply from American Home Shield

Hi LaRee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Verified Customer

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Lilit Barsegian North Hollywood, CA

We're good service repairman had fantastic attitude great workmanship

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 27th, 2022

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Verified Customer

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Pam Karch Alpharetta, GA

Courtesy and promptness in resolving problems

3 years ago

Reply from American Home Shield

Hi Pam, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Alonti Brooks Woodbridge, VA

Great experience. Professional and very nice.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 27th, 2022

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Verified Customer

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Patricia Holloway Vancouver, WA

Immediate service and followup and follow throughough

3 years ago

Reply from American Home Shield

Hi Patricia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Verified Customer

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NEIL HOWK Glendale, AZ

arrived on time, very professional and efficient.

3 years ago

Reply from American Home Shield

HI Neil, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Verified Customer

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Tammy Roth Las Vegas, NV

They agreed to replace my (over the stove) microwave and install it. Since 8/19/22 still not installed. Can't tell me when it will be

3 years ago

Reply from American Home Shield

Hi Tammy, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Verified Customer

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Will Matthews Arden, NC

Great, but the length of time to get the repair scheduled was long.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 16th, 2022

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Verified Customer

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Yvonne Allende Allentown, PA

Problem resolution and his genuine interest

3 years ago

Reply from American Home Shield

Hi Yvonne,
Your feedback is genuinely appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Sep. 20th, 2022

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Verified Customer

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Teri Winterbottom Drumright, OK

Everything gets fixed in a timely manner.

3 years ago

Reply from American Home Shield

Hi Teri, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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Marcus Jackson Baton Rouge, LA

Good customer service and showed concern.

3 years ago

Reply from American Home Shield

Hi Marcus, Your feedback is genuinely appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Sep. 20th, 2022

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Verified Customer

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Zack Smithson Keller, TX

They were quick to get service scheduled for my request

3 years ago

Reply from American Home Shield

Hi Zack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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Adavis Willingboro, NJ

The plumber was very nice and knew a lot of stuff

3 years ago

Reply from American Home Shield

Hi Adavis, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Mostaque Rahman Raleigh, NC

Quick action when you ask for service online

3 years ago

Reply from American Home Shield

Hi Mostaque, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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Sharon Owen Cocoa, FL

They are very courteous and have quick responsefor claims

3 years ago

Reply from American Home Shield

Hi Sharon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Verified Customer

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Makita Lewis Chula Vista, CA

Cause they fixed most of my things that have broken

3 years ago

Reply from American Home Shield

Hi Makita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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