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American Home Shield Reviews

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8.9

Overall Score

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Sandra San Antonio, TX

Totally professional, quick response from repair company!!

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Carol Claussen Sun City West, AZ

Responsive, quick, pleasant, knowledgeable

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Alicia Hammond Waukegan, IL

Excellent service, fast service, excellent customerservice

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Hugh Headrick Foley, AL

Made sure I was fully informed of all progress.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Debbie Olwig Saint Charles, MO

They are prompt and their website is efficient.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Jim Hall Reno, NV

Prompt, professional and courteous service

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Maria Teresa Kelley Cypress, CA

Response time is always great, always prompt.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Hubert Watson Cincinnati, OH

They really prompt when it comes to handling problems.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Regis Allison Lafayette, LA

Used services numerous times and was always satisfied.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Thomas Raif North Richland Hills, TX

They've always lived up to their promises

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Erika Estrada Sacramento, CA

No trouble scheduling and sent a plumber when they said

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Alicia Oakland, CA

Satisfaction from Service and prompt response,

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Connie Bearden Knotts Island, NC

Everything was taken care of in a timely fashion

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Dr. Shimin Zheng Iowa City, IA

Very nice, polite, patient, knowledgeable people

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Crystal Johnson Bonne Terre, MO

AHS has her super helpful throughout all of my home needs.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Victor Castaneda Tolleson, AZ

Good service fast response and quickly repair

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Mike Williams Hewitt, TX

great service and response time was on time.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Lynne Sylmar, CA

The service man knew what to do and he fixed it!

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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M. A. Onasch Chicago, IL

Everyone is always professional, friendly and helpful.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Ryan Payson, AZ

The experience was good and my appliance was repaired.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Eric West Richland, WA

Convenience and fast service, well worth it.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Tiffanie Bachar Killeen, TX

Excellent service and response time. Professional.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Anita Asbell Fletcher, NC

Fast service this time and technician quickly fixed problem

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Owen Yasutake Escondido, CA

Associate was thoughtful and related to our situation

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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John staley Holly Springs, NC

No problems with getting service. Work done professionally

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Fran Cubelo Leesburg, VA

The few occasions I have had to call, the response was quick.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Addie kitchen Fairfield, CA

they understood my problem. the service person was on time, completed the job .

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Michael Kim Henderson, NV

Organized but it was difficult to get a hold of customer service

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Heather Giandonato Malvern, PA

Respond pretty quick to request. Like the phone sign up request, very easy

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verdella Arlene Carter Woodbridge, VA

Takes too long to get the job done. Takes weeks to get contractor and another few weeks to order equipment/supplies.

3 years ago

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Reply from American Home Shield

Hi Verdella, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Sharon

When I had water leak with no water in my house there was a 3 day wait and nobody cared I had no water

3 years ago

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Reply from American Home Shield

Hi Sharon, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contact number.

Oct. 5th, 2022

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David Huber Spring, TX

Seems like over the years the prices have increased and the company covers a lot less than it did years ago.

3 years ago

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Reply from American Home Shield

Hi David, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Andrew Allanson Lancaster, CA

2 professional experiences, 1 unprofessional and still unresolved or approved after 2 weeks.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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George Edward Mosley Magnolia, DE

They sent 4 different companies to fix my refrigerator over 4-month period, did not fix it and refused to reimburse me when I got it fixed

3 years ago

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Reply from American Home Shield

Hi George, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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LaRee Rivero Atascadero, CA

everything went very smoothly, good results

3 years ago

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Reply from American Home Shield

Hi LaRee, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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Lilit Barsegian North Hollywood, CA

We're good service repairman had fantastic attitude great workmanship

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 27th, 2022

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Pam Karch Alpharetta, GA

Courtesy and promptness in resolving problems

3 years ago

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Reply from American Home Shield

Hi Pam, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Alonti Brooks Woodbridge, VA

Great experience. Professional and very nice.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 27th, 2022

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Patricia Holloway Vancouver, WA

Immediate service and followup and follow throughough

3 years ago

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Reply from American Home Shield

Hi Patricia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 22nd, 2022

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NEIL HOWK Glendale, AZ

arrived on time, very professional and efficient.

3 years ago

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Reply from American Home Shield

HI Neil, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 22nd, 2022

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Tammy Roth Las Vegas, NV

They agreed to replace my (over the stove) microwave and install it. Since 8/19/22 still not installed. Can't tell me when it will be

3 years ago

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Reply from American Home Shield

Hi Tammy, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 22nd, 2022

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Will Matthews Arden, NC

Great, but the length of time to get the repair scheduled was long.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 16th, 2022

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Yvonne Allende Allentown, PA

Problem resolution and his genuine interest

3 years ago

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Reply from American Home Shield

Hi Yvonne,
Your feedback is genuinely appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Sep. 20th, 2022

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Teri Winterbottom Drumright, OK

Everything gets fixed in a timely manner.

3 years ago

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Reply from American Home Shield

Hi Teri, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Marcus Jackson Baton Rouge, LA

Good customer service and showed concern.

3 years ago

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Reply from American Home Shield

Hi Marcus, Your feedback is genuinely appreciated and we hope you continue to enjoy American Home Shield and the service we provide!

Sep. 20th, 2022

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Zack Smithson Keller, TX

They were quick to get service scheduled for my request

3 years ago

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Reply from American Home Shield

Hi Zack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Adavis Willingboro, NJ

The plumber was very nice and knew a lot of stuff

3 years ago

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Reply from American Home Shield

Hi Adavis, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Mostaque Rahman Raleigh, NC

Quick action when you ask for service online

3 years ago

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Reply from American Home Shield

Hi Mostaque, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Sharon Owen Cocoa, FL

They are very courteous and have quick responsefor claims

3 years ago

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Reply from American Home Shield

Hi Sharon, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 20th, 2022

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Makita Lewis Chula Vista, CA

Cause they fixed most of my things that have broken

3 years ago

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Reply from American Home Shield

Hi Makita, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Sep. 19th, 2022

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