American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Jose Madrueno Saint Johns, AZ

I'm very satisfied with the service on my A/c

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Judy Bugarin San Jose, CA

Service was fast and the job was done well.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Marshall Moses Fairless Hills, PA

i was told that my wholecentralairwouldnot be covered becase it would cost,to muchthisis afteripaid.

3 years ago

Reply from American Home Shield

Hi Marshall,

I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Verified Customer

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Stacey Ushery-Wright Lancaster, SC

The company always puts band aids on my problems but does not truly fix the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Verified Customer

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Cameron Kolle Mesa, AZ

Not so great with resolving issues with customer complaints. Had to have calls escalated

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Verified Customer

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Beth Larsen Olathe, KS

Most experiences have been great. Fast service, good partner companies.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Judy Gordon Spring, TX

Plumbers Edge Water was amazing! My best experience ever with Home Warranty.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Verified Customer

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Lythia Randall Suffolk, VA

Efficient service; technology infrastructure; good coverage options

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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STEPHANIE J HUDON Bryan, TX

leak inspector could have come faster but it was less than 10 days

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Verified Customer

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Carrie Bates Sacramento, CA

the company always finds a way to no cover item. They also will keep repairing an HVAC that needs to be replaced

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Verified Customer

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Eleanor Anderson Marion, KS

They were able to find a company to get the job done fast!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Pamela Malone Chardon, OH

The scheduling, the communication, the technician

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Cori Chaker Liberty Lake, WA

Timely service and coverage of every claim I've had

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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WILLIAM HOLT Scottsdale, AZ

They provide the service they promise at a reasonable price

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Hajra M Masood Sacramento, CA

the technicians are alway very professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Jim biselli Graeagle, CA

Received service quickly and problem was fully resolved

3 years ago

Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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Verified Customer

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Sandra San Antonio, TX

Totally professional, quick response from repair company!!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Carol Claussen Sun City West, AZ

Responsive, quick, pleasant, knowledgeable

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Alicia Hammond Waukegan, IL

Excellent service, fast service, excellent customerservice

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Hugh Headrick Foley, AL

Made sure I was fully informed of all progress.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Debbie Olwig Saint Charles, MO

They are prompt and their website is efficient.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Jim Hall Reno, NV

Prompt, professional and courteous service

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Maria Teresa Kelley Cypress, CA

Response time is always great, always prompt.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Hubert Watson Cincinnati, OH

They really prompt when it comes to handling problems.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Regis Allison Lafayette, LA

Used services numerous times and was always satisfied.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Thomas Raif North Richland Hills, TX

They've always lived up to their promises

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Erika Estrada Sacramento, CA

No trouble scheduling and sent a plumber when they said

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Alicia Oakland, CA

Satisfaction from Service and prompt response,

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Connie Bearden Knotts Island, NC

Everything was taken care of in a timely fashion

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Dr. Shimin Zheng Iowa City, IA

Very nice, polite, patient, knowledgeable people

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Crystal Johnson Bonne Terre, MO

AHS has her super helpful throughout all of my home needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Verified Customer

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Victor Castaneda Tolleson, AZ

Good service fast response and quickly repair

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Mike Williams Hewitt, TX

great service and response time was on time.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Lynne Sylmar, CA

The service man knew what to do and he fixed it!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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M. A. Onasch Chicago, IL

Everyone is always professional, friendly and helpful.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Ryan Payson, AZ

The experience was good and my appliance was repaired.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Eric West Richland, WA

Convenience and fast service, well worth it.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 30th, 2022

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Verified Customer

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Tiffanie Bachar Killeen, TX

Excellent service and response time. Professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Anita Asbell Fletcher, NC

Fast service this time and technician quickly fixed problem

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Owen Yasutake Escondido, CA

Associate was thoughtful and related to our situation

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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John staley Holly Springs, NC

No problems with getting service. Work done professionally

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Fran Cubelo Leesburg, VA

The few occasions I have had to call, the response was quick.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Addie kitchen Fairfield, CA

they understood my problem. the service person was on time, completed the job .

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Verified Customer

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Michael Kim Henderson, NV

Organized but it was difficult to get a hold of customer service

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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Heather Giandonato Malvern, PA

Respond pretty quick to request. Like the phone sign up request, very easy

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Verified Customer

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Verdella Arlene Carter Woodbridge, VA

Takes too long to get the job done. Takes weeks to get contractor and another few weeks to order equipment/supplies.

3 years ago

Reply from American Home Shield

Hi Verdella, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Sharon

When I had water leak with no water in my house there was a 3 day wait and nobody cared I had no water

3 years ago

Reply from American Home Shield

Hi Sharon, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues. Please provide your AHS contact number.

Oct. 5th, 2022

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Verified Customer

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David Huber Spring, TX

Seems like over the years the prices have increased and the company covers a lot less than it did years ago.

3 years ago

Reply from American Home Shield

Hi David, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

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Verified Customer

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Andrew Allanson Lancaster, CA

2 professional experiences, 1 unprofessional and still unresolved or approved after 2 weeks.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 30th, 2022

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Verified Customer

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George Edward Mosley Magnolia, DE

They sent 4 different companies to fix my refrigerator over 4-month period, did not fix it and refused to reimburse me when I got it fixed

3 years ago

Reply from American Home Shield

Hi George, Thank you for sharing your feedback about your most recent AHS experience and the coverage provided. I would be glad to speak with you to address your issues.

Sep. 29th, 2022

American Home Shield Reviews