American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Violet Stith Hyattsville, MD

They immediately took care of my request

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Joyce goodall Rockwall, TX

Very quick response and technician was out the next day

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Chris Davis Othello, WA

The process was easy and the response was great

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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shirley davis Montrose Heights, VA

Professional and complete work in a timely manner.

3 years ago

Reply from American Home Shield

Hi Shirley, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Terri Dale Benicia, CA

On time and professional - scheduling was easy

3 years ago

Reply from American Home Shield

Hi Terri, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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arun athiyarath Sterling, VA

Fast response with contractors and knowledgeable staff

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Soketa Johnson Cottondale, FL

The AC team fixed my problem very quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Senta Augusta, GA

Great fast service. My water heater was replaced quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Mary A Greer Fairhope, AL

They were quick, knowledgeable and friendly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 27th, 2022

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Verified Customer

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Victoria Ellis Haughton, LA

Always efficient ; some timely, some not

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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George Salcedo San Diego, CA

1st service closed and not resolved. I reopened it, closed again. The faucet is supposed to be replaced

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 27th, 2022

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Verified Customer

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Aaron Bathurt Las Cruces, NM

Your monthly fee is way too high and so is your service call fee. Your website is confusing.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 31st, 2022

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Verified Customer

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Scott Ogden, UT

Service was prompt. And good. Not happy with the big hike rate

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 27th, 2022

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Verified Customer

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Jennifer Sarasota, FL

Most of the companies they send out are great and handle your issue quickly.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 27th, 2022

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Verified Customer

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Kevin Jalali Tarzana, CA

past 2 times, AHS have found a small print to avoid paying my costs; the contractors have been told to create an excuse not to cover.

3 years ago

Reply from American Home Shield

Hi Kevin, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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OTIS MARTIN Lake Villa, IL

Avoid at all cost!! You have to fight to get authorization for claims and they do not want to pay out for things that specifically in your contract.

3 years ago

Reply from American Home Shield

Hi Otis, Thank you for sharing feedback about your most recent American Home Shield experience. I would be glad to speak with you to address the issues that occurred

Oct. 27th, 2022

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Verified Customer

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Elizabeth Root Willingboro, NJ

They get the order in a timely manner! They are courteous.

3 years ago

Reply from American Home Shield

Hi Elizabeth, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 20th, 2022

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Verified Customer

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Karyn Montgomery, AL

Professional and courteous. Very quick to respond

3 years ago

Reply from American Home Shield

Hi Karyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Marcia Barrett Clemson, SC

Answered all our questions and suggested solutions.

3 years ago

Reply from American Home Shield

Hi Marcia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Annie Grant Phoenix, AZ

They got my job taken care of in th same day!

3 years ago

Reply from American Home Shield

Hi Annie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Jeannetta Donnell Clinton, MD

Timely service and customer friendly technicians

3 years ago

Reply from American Home Shield

Hi Jeannetta, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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Sherri Polito Pittsburgh, PA

My problem was resolved in an efficient effective way.

3 years ago

Reply from American Home Shield

Hi Sherri, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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S Gandhi Virginia Beach, VA

Very professional and handle issues in timely manner.

3 years ago

Reply from American Home Shield

Hi S, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Turkessa Gordon Warner Robins, GA

They handle every service call with precision and accuracy.

3 years ago

Reply from American Home Shield

Hi Turkessa, We appreciate your feedback about your American Home Shield experience! We strive to provide you with the best customer service experience.

Oct. 21st, 2022

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Verified Customer

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Javonna Broadus Lexington, KY

Fast service, great price and fixed the issue

3 years ago

Reply from American Home Shield

Hi Javonna, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Ed Lea Fontana, CA

Only $75 upfront and technician fixed problem

3 years ago

Reply from American Home Shield

Hi Ed,
Thankyou for your feedback!

Oct. 21st, 2022

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Verified Customer

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Thomas Nelson Fairfax Station, VA

Their professional service, timeliness and customer care.

3 years ago

Reply from American Home Shield

Hi Thomas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Sandra reed Pontiac, MI

They were very efficient and knowledgeable

3 years ago

Reply from American Home Shield

Hi Sandra, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Savannah Effinger Bowling Green, KY

Excellent series, timely service, great price

3 years ago

Reply from American Home Shield

Hi Savannah, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Jonni Alvarez Boyd, TX

When I had issues they were taken care of very quickly

3 years ago

Reply from American Home Shield

Hi Jonni, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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John Waukesha, WI

Very honest and provide great service vendors

3 years ago

Reply from American Home Shield

Hi John, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Frank Smith-Dabney Drexel Hill, PA

Timely, professional, and good at what they do

3 years ago

Reply from American Home Shield

Hi Frank, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Ida Poole Pittsburgh, PA

Covers so much and I never had to wait long for service.

3 years ago

Reply from American Home Shield

Hi Ida, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Michael J Perry Newburgh, IN

Inexpensive and very responsive to situations.

3 years ago

Reply from American Home Shield

Hi Michael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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David Nelson Santa Rosa, CA

I am very happy with my new refrigerator.

3 years ago

Reply from American Home Shield

Hi David, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Michelle Irwin LA Vista, NE

AMerica home shield is timely, takes care of problems

3 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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Mabel Orlando, FL

Very professional and helpful every time I call

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 21st, 2022

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Verified Customer

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Cecelia S Buras Belle Chasse, LA

The technicians are always very professional and on time.

3 years ago

Reply from American Home Shield

Hi Cecelia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Melissa Holman Murfreesboro, TN

It is so easy to schedule an appointment

3 years ago

Reply from American Home Shield

Hi Melissa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 21st, 2022

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Verified Customer

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Jessica Coyle Okeechobee, FL

requesting service is easy, the contractors are great

3 years ago

Reply from American Home Shield

Hi Jessica,
Thank you for your feedback! We hope you continue to enjoy the contractors we provide.

Oct. 21st, 2022

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Verified Customer

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Rosie Ramos Fresno, CA

When I call for service they respond quickly

3 years ago

Reply from American Home Shield

Hi Rosie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 20th, 2022

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Verified Customer

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Cynthia J Miller Tucson, AZ

Timely response and responded to a call back the next day!

3 years ago

Reply from American Home Shield

Hi Cynthia, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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Diana DeLeon Bakersfield, CA

Prompt to contact vendor and communicate problems

3 years ago

Reply from American Home Shield

Hi Diana, We strive to provide you with prompt service in order to resolve your issue in the fastest way possible.

Oct. 21st, 2022

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Verified Customer

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Regina Vande Linde Goose Creek, SC

Friendliness of the tech and his knowledge

3 years ago

Reply from American Home Shield

Hi Regina,
Our goal is to hand pick the best technicians to ensure your customer service experience is above and beyond!

Oct. 21st, 2022

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Verified Customer

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James Amos Forney, TX

Quick/Courteous/Professional/ Communication

3 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Oct. 21st, 2022

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Verified Customer

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Charles Kenieth Blake Humble, TX

Timely, competent and great customer service!

3 years ago

Reply from American Home Shield

Hi Charles, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Oct. 21st, 2022

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Verified Customer

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Ben Corpus Christi, TX

They have always treated me with respect

3 years ago

Reply from American Home Shield

Hi Ben,
We appreciate your feedback about your American Home Shield experience!

Oct. 21st, 2022

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Verified Customer

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Liesel Ohagan Denver, CO

Ease of requesting repairs & replacing broken items

3 years ago

Reply from American Home Shield

Hi Liesel,
We appreciate your feedback about your American Home Shield experience!

Oct. 21st, 2022

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Verified Customer

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Rebecca Lathrop, CA

Professional, work orders done in a timely matter .

3 years ago

Reply from American Home Shield

Hi Rebecca, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

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Verified Customer

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Coleen moses Palmetto, GA

Jessica was very efficient and completed my request easily

3 years ago

Reply from American Home Shield

Hi Coleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 21st, 2022

American Home Shield Reviews