American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Tonya L Kuykendall Buffalo, NY

The prices are reasonable and affordable

3 years ago

Reply from American Home Shield

Hi Tonya, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Jeff Berg Austin, TX

Quick turnaround in getting me help when needed

3 years ago

Reply from American Home Shield

Hi Jeff, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Tina Williams Mableton, GA

Repairman came out the next day. Very helpful.

3 years ago

Reply from American Home Shield

Hi Tina, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Brandy Benson Las Vegas, NV

Always eager to help and easy to contact.

3 years ago

Reply from American Home Shield

Hi Brandy, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Bruce Saari Plano, TX

Fast service. Always resolve the issue.

3 years ago

Reply from American Home Shield

Hi Bruce, We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Belen Ramirez Lubbock, TX

Prompted service. And problems were fixed

3 years ago

Reply from American Home Shield

Hi Belen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Jason Brown

Took care of the problem quick and was easy to request

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Jason, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain excellent standard of service to our customers.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Mohammed Ereikat Sacramento, CA

Excellent customer service. Friendly employees.

3 years ago

Reply from American Home Shield

Hi Mohammed, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Daniel Thomas McWilliams Valparaiso, IN

They actually replaced my furnace when it broke

3 years ago

Reply from American Home Shield

Hi Daniel. We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Robert Ralph Desert Hot Springs, CA

Very one was efficient and always on time

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Iris Santiago-Cain Copperas Cove, TX

Great experience and very professional people

3 years ago

Reply from American Home Shield

Hi iRIS, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Ron Routh Grove City, OH

The workmen were here wuthin the week and job completed

3 years ago

Reply from American Home Shield

Hi Ron, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Rahni Jackson Beachwood, OH

Service has been fast and professional. Worth the cost.

3 years ago

Reply from American Home Shield

Hi Rahni, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Alfred Boyd Lees Summit, MO

Great customer service and quick and fast service.

3 years ago

Reply from American Home Shield

Hi Alfred, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Susan Bays Metairie, LA

Benefits, timely response, contractor repair success

3 years ago

Reply from American Home Shield

Hi Susan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Morgan Hayward, CA

Quick & easy to submit a claim and receive service

3 years ago

Reply from American Home Shield

Hi Morgan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Delores Memphis, TN

Great customer service and always on time

3 years ago

Reply from American Home Shield

Hi Delores, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Steve Belle Plaine, KS

Piece of mind, predictable, responsive, gets things done.

3 years ago

Reply from American Home Shield

Hi Steve,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Douglas Jones Heber Springs, AR

They were prompt in taking care of our needs.10

3 years ago

Reply from American Home Shield

Hi Douglas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

monica Gentile San Antonio, TX

My problem was taken care of in a timely fashion.

3 years ago

Reply from American Home Shield

Hi Monica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Ray Frank Chagrin Falls, OH

Prompt visit from service tech to remedy issues

3 years ago

Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star_border star_border

Tom Schmitt Tulsa, OK

Inconsistent service. I've had two bad experiences & two very good experiences.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Michael Gibbons Arlington, VA

They authorized replacing my microwave oven combo in August and they still have not replaced it.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Rick Jackson

I find that the service companies representing the AHS, provide a limited scope of options in repairing what is under warranty.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star_border

richard selby McCormick, SC

There was a delay in getting a technician on site but the work was very good

3 years ago

Reply from American Home Shield

Hi Richard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Mary Bakersfield, CA

AHS answered my calls and were very prompt in getting the help I needed.

3 years ago

Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Robert Douglas Tucson, AZ

Not all necessary costs covered, vendor efficient, knowledgable

3 years ago

Reply from American Home Shield

Hi Robert, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Robert Mustin Mechanicsburg, PA

Problem resolved, but it took 2 attempts to repair each toilet

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback!

Nov. 28th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Faramarz Farrehi San Jose, CA

Because they don't work with reliable contractors, don't provide timely services and are not fair and accountable to their customers

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra Esteves Pompano Beach, FL

She ever called. American shield is doing fraud. I want a manager to call me. You took my copay and my AC is not fixed.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol McBurney Kissimmee, FL

When calling to ask a "simple question", from 2 different reps, I'll receive 2 different answers. Who is right? You never speak to a supervisor.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

check_circle

Verified Customer

star star star star star

ronald gomez Miami, FL

Excelent attention, fast service, good quality providers

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Jose D Fraguela Lexington, KY

Came on time and quickly resolved the issue.

3 years ago

Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Mary Jackson Cleburne, TX

They came to my house in a very timely manner.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Shirley Falco Roanoke, AL

They handled my case quickly and efficiently

3 years ago

Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Pat Laurel, MD

Responded prompt to water heater problem - no hot water

3 years ago

Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Joseph Kirchner Toms River, NJ

Very easy Very professional service and quick response

3 years ago

Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Ken taylor Tehachapi, CA

Job done. No hassles, very satisfactory

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

LINDA SUSKI Farmington, CT

good quick service on appliances thru sears

3 years ago

Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Marilyn Roth Seattle, WA

Timely, Reliable, knowledgeable and polite.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

richard kibler Frisco, TX

Garage door was fixed quickly and is working great.

3 years ago

Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Gary Carrigan Lexington, KY

Took care of my electric problem quickly

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Jeanine Woodson Palmdale, CA

quick service, good price, responsive, and I HATE surveys

3 years ago

Reply from American Home Shield

Hi Jeanine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Edie Watson Horne Moreno Valley, CA

Very simply scheduled appointment online trouble free

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Mary Mustard Shawnee Mission, KS

It precludes having to have expensive repairs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Gabriela Carvalhal Simpsonville, SC

Excellent and quick service. East to use!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

De Andre jones Belleville, IL

Service was good, quick and professionally done

3 years ago

Reply from American Home Shield

Hi De Andre, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Roger Spence Pampa, TX

knowledgeable, friendly, fast, professional contractor

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Stacey B. Murrieta, CA

Easy and prompt service, friendly customer service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Virginia Lorain, OH

My last call was very good. Everything went great

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

American Home Shield Reviews