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American Home Shield Reviews

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8.9

Overall Score

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Susan Bays Metairie, LA

Benefits, timely response, contractor repair success

3 years ago

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Reply from American Home Shield

Hi Susan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Morgan Hayward, CA

Quick & easy to submit a claim and receive service

3 years ago

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Reply from American Home Shield

Hi Morgan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

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Delores Memphis, TN

Great customer service and always on time

3 years ago

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Reply from American Home Shield

Hi Delores, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Steve Belle Plaine, KS

Piece of mind, predictable, responsive, gets things done.

3 years ago

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Reply from American Home Shield

Hi Steve,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 21st, 2022

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Douglas Jones Heber Springs, AR

They were prompt in taking care of our needs.10

3 years ago

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Reply from American Home Shield

Hi Douglas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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monica Gentile San Antonio, TX

My problem was taken care of in a timely fashion.

3 years ago

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Reply from American Home Shield

Hi Monica, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

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Ray Frank Chagrin Falls, OH

Prompt visit from service tech to remedy issues

3 years ago

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Reply from American Home Shield

Hi Ray, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 21st, 2022

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Tom Schmitt Tulsa, OK

Inconsistent service. I've had two bad experiences & two very good experiences.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Michael Gibbons Arlington, VA

They authorized replacing my microwave oven combo in August and they still have not replaced it.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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Rick Jackson

I find that the service companies representing the AHS, provide a limited scope of options in repairing what is under warranty.

3 years ago Edited January 10, 2024

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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richard selby McCormick, SC

There was a delay in getting a technician on site but the work was very good

3 years ago

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Reply from American Home Shield

Hi Richard, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Mary Bakersfield, CA

AHS answered my calls and were very prompt in getting the help I needed.

3 years ago

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Reply from American Home Shield

Hi Mary, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Robert Douglas Tucson, AZ

Not all necessary costs covered, vendor efficient, knowledgable

3 years ago

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Reply from American Home Shield

Hi Robert, We appreciate your feedback and hope you continue to enjoy American Home Shield!

Nov. 28th, 2022

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Robert Mustin Mechanicsburg, PA

Problem resolved, but it took 2 attempts to repair each toilet

3 years ago

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Reply from American Home Shield

Hi Robert, Thank you for your feedback!

Nov. 28th, 2022

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Faramarz Farrehi San Jose, CA

Because they don't work with reliable contractors, don't provide timely services and are not fair and accountable to their customers

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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Sandra Esteves Pompano Beach, FL

She ever called. American shield is doing fraud. I want a manager to call me. You took my copay and my AC is not fixed.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 17th, 2022

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Carol McBurney Kissimmee, FL

When calling to ask a "simple question", from 2 different reps, I'll receive 2 different answers. Who is right? You never speak to a supervisor.

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Nov. 17th, 2022

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ronald gomez Miami, FL

Excelent attention, fast service, good quality providers

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Jose D Fraguela Lexington, KY

Came on time and quickly resolved the issue.

3 years ago

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Reply from American Home Shield

Hi Jose, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Mary Jackson Cleburne, TX

They came to my house in a very timely manner.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Shirley Falco Roanoke, AL

They handled my case quickly and efficiently

3 years ago

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Reply from American Home Shield

Hi Shirley, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Pat Laurel, MD

Responded prompt to water heater problem - no hot water

3 years ago

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Reply from American Home Shield

Hi Pat,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Joseph Kirchner Toms River, NJ

Very easy Very professional service and quick response

3 years ago

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Reply from American Home Shield

Hi Joseph, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Ken taylor Tehachapi, CA

Job done. No hassles, very satisfactory

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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LINDA SUSKI Farmington, CT

good quick service on appliances thru sears

3 years ago

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Reply from American Home Shield

Hi Linda, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Marilyn Roth Seattle, WA

Timely, Reliable, knowledgeable and polite.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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richard kibler Frisco, TX

Garage door was fixed quickly and is working great.

3 years ago

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Reply from American Home Shield

Hi Richard, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Gary Carrigan Lexington, KY

Took care of my electric problem quickly

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Jeanine Woodson Palmdale, CA

quick service, good price, responsive, and I HATE surveys

3 years ago

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Reply from American Home Shield

Hi Jeanine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Edie Watson Horne Moreno Valley, CA

Very simply scheduled appointment online trouble free

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Mary Mustard Shawnee Mission, KS

It precludes having to have expensive repairs.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Gabriela Carvalhal Simpsonville, SC

Excellent and quick service. East to use!

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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De Andre jones Belleville, IL

Service was good, quick and professionally done

3 years ago

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Reply from American Home Shield

Hi De Andre, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Roger Spence Pampa, TX

knowledgeable, friendly, fast, professional contractor

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Stacey B. Murrieta, CA

Easy and prompt service, friendly customer service.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Virginia Lorain, OH

My last call was very good. Everything went great

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Laurie Johnson Little Rock, AR

They work hard to get problem resolved quickly

3 years ago

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Reply from American Home Shield

Hi Laurie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Christopher Barnard Milwaukee, WI

Timely response and fair value for replacement appliance.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

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Tom Ziering Randolph, NJ

excellent turnaround from problem to resolution

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

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Lonna Leonard Norfolk, VA

They have come through with help when I need them.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

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Marilyn B. Hamilton Atlanta, GA

Everything was quick a easy. Very efficient. Easy breezy

3 years ago

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Reply from American Home Shield

Hi Marilyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Cesar Bakersfield, CA

Everything was handled and fixed. Good communication.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Laura Liles Brentwood, CA

Timely to schedule repairs, quality of service companies

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Stephen Martocchio Andover, MA

The coverage and responsiveness were excellent!

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

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Dan Stiegler Lees Summit, MO

Respond quickly and the work gets done in a timely fashion

3 years ago

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Reply from American Home Shield

Hi Dan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

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Jason Quevedo Aledo, TX

using quality contractors that provide good service

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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Scott Bragg Lubbock, TX

Ease of use, prompt response and resolution of problem.

3 years ago

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Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Olukayode Bamgbelu Colleyville, TX

Prompt service and excellent customer service

3 years ago

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Reply from American Home Shield

Hi Olukayode,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

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Diane Ciemny Wellington, KS

It sometimes takes weeks to get contractor service. And they don't use local contractors.

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

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James DuPuy Spring, TX

Repair was done properly and fast, once I received the parts.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

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