American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Stephen Jones Carrollton, GA

When you have an issue they address it immediately

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Molly Mathis Plano, TX

They did their job very well, just took them to long to get here.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Patricia Matthews Lincoln, CA

The service man was very professional and answered all our questions.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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LHarris Gilbert, AZ

Their efficiency to obtain techs , as well as to inform us of the arrival time.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Sandy Whitmire Virginia Beach, VA

Results are usually very good. Sometimes the contractors are not.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Roberta King Sierra Madre, CA

Take care of issues that occur with appliances, plumbing and Hvac

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Danita Wilkinson Rosedale, MD

Got what needed done in a timely fashion

2 years ago

Reply from American Home Shield

Hi Danita, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Brant Mc Kinney, TX

Very reliable, great contractors, and great rates.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Maurice Killeen, TX

Very quick to contact a service repair company

2 years ago

Reply from American Home Shield

Hi Maurice, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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KATHYRINE Soliven Curtis Bay, MD

Responsive and had a wonderful company take care of us

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Terri Bearss Austin, TX

Didn't help with anything and no follow up was given. I had to call back to see what's the update about my concern

2 years ago

Reply from American Home Shield

Hi Terri, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Moodie Waldorf, MD

You say if it can't be fixed you'll replace the item, but you really don't. I've had this happen a few times

2 years ago

Reply from American Home Shield

Hi Moodie, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Melissa Wynne Salado, TX

No follow up from company, not enough communication between AHS and the customer

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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susan esparza Clovis, CA

I still have not received an Email from Sears as stated on August 25, 2022, that they would do!!!

2 years ago

Reply from American Home Shield

Thanks for sharing. We are working daily to improve the overall customer experience.

Sep. 9th, 2022

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Verified Customer

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Jayant Kumar San Jose, CA

No good contractors on the their books. Contractors do not call back and no appointments available atleast 3 weeks out.

2 years ago

Reply from American Home Shield

Hi Jayant, I hate to hear about the delay in service that has been experienced to have the refrigerator repaired. I would be glad to speak with you to further assist.

Sep. 8th, 2022

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Verified Customer

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Patricia Miller Vancouver, WA

very professional and reliable and timely

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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Verified Customer

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Allan Cahigan

The job was done on time. The electrician is excellent!

2 years ago Edited October 16, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Julio Eduardo Mourra Jacksonville, FL

Have always had excellent service from their providers

2 years ago

Reply from American Home Shield

Hi Julio,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Jennifer Rohr Tucson, AZ

Extremely helpful to help resolve the ussues

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Raymond Tsang Irvine, CA

They seem to listen and try to resolve my issue.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Aurora Tan Moore, SC

Prompt , good vendor. Fixed my ac on a Saturday .

2 years ago

Reply from American Home Shield

Hi Aurora, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 2nd, 2022

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Verified Customer

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John M Delmonico Yukon, OK

Representative was very pleasant and efficient.

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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April Jones Pontiac, MI

Contractor came in timely, was knowledgeable and friendly

2 years ago

Reply from American Home Shield

Hi April, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Michael Miller Wichita, KS

Amazing service, you need this in your busy life!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Frank Powers Southlake, TX

Quick response, professional, courteous, and fair

2 years ago

Reply from American Home Shield

Hi Frank, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Oliver Vandenende Melbourne, FL

They are good at resolving the issues in a timely matter

2 years ago

Reply from American Home Shield

Hi Oliver, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Sandy Janus Eureka, CA

There was a quick response to service request

2 years ago

Reply from American Home Shield

Hi Sandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Valerie S. Ruther Glen, VA

Showed up on time an d fixed the problem the first time.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Victoria Lloyd Indio, CA

They went above and beyond to fix my AC.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Allen D Adams Apple Valley, CA

Job accomplished on time. The technician is knowledgeable.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Susan Romley Moranz Phoenix, AZ

They were on time and scheduled the company quickly

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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patricia puopolo Glen Arm, MD

The process to get service was fast and efficient.

2 years ago

Reply from American Home Shield

Hi Patricia, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Matthew Mestas Pueblo, CO

Fast, efficient, truthful, on time service

2 years ago

Reply from American Home Shield

Hi Matthew, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Wayne D. Omel Ocala, FL

We had a roof leak and they attended to it very promptly

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Kimberly R Morris Kansas City, KS

I was able to get a quick response to my problem

2 years ago

Reply from American Home Shield

Hi Kimberly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Towanda Thornton Belcamp, MD

Easy to access and get the problem solved.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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rosalind holenport Sharon, MA

Love the subcontractors, professionalism,

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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John Kurlinski Big Sky, MT

Quick service and fixed issue the same day.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Lee Smiley Ventura, CA

Great service. Service was scheduled the next business day.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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DANIEL CADENA Stockton, CA

They respond really fast and courteously.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Elizabeth B Carroll Jacksonville, AL

Was referred immediately and got a great plumber.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Alfonso Napoletano Indio, CA

Very cooperative and responsive with awesome follow up

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Baines Antioch, CA

AC replacement experience with AHS was flawless!

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Larry Williamson

Incompetent inspectors giving reviews on wrong equipment.

2 years ago Edited September 1, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Laurie Frazier Monrovia, CA

Timely, excellent work, very satisfied.

2 years ago

Reply from American Home Shield

Hi Laurie,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Jennifer Cypress, TX

Easy call in for help. Punctual service getting dryer fixed

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Sami Khawatmi Rowlett, TX

They always take care of my needs in a timely manner.

2 years ago

Reply from American Home Shield

Hi Sami, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Gilbert San Antonio, TX

Very professional and helpful customer service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Jerry and Kris Brooks Alameda, CA

Helpful customer service and quick action.

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Kathleen Meyer Madison, WI

Timing, contractor was near by in the area.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

American Home Shield Reviews