American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Laurie Johnson Little Rock, AR

They work hard to get problem resolved quickly

3 years ago

Reply from American Home Shield

Hi Laurie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Christopher Barnard Milwaukee, WI

Timely response and fair value for replacement appliance.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Tom Ziering Randolph, NJ

excellent turnaround from problem to resolution

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Lonna Leonard Norfolk, VA

They have come through with help when I need them.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 15th, 2022

check_circle

Verified Customer

star star star star star

Marilyn B. Hamilton Atlanta, GA

Everything was quick a easy. Very efficient. Easy breezy

3 years ago

Reply from American Home Shield

Hi Marilyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Cesar Bakersfield, CA

Everything was handled and fixed. Good communication.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Laura Liles Brentwood, CA

Timely to schedule repairs, quality of service companies

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Stephen Martocchio Andover, MA

The coverage and responsiveness were excellent!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Dan Stiegler Lees Summit, MO

Respond quickly and the work gets done in a timely fashion

3 years ago

Reply from American Home Shield

Hi Dan, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Jason Quevedo Aledo, TX

using quality contractors that provide good service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star

Scott Bragg Lubbock, TX

Ease of use, prompt response and resolution of problem.

3 years ago

Reply from American Home Shield

Hi Scott,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star star star

Olukayode Bamgbelu Colleyville, TX

Prompt service and excellent customer service

3 years ago

Reply from American Home Shield

Hi Olukayode,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 12th, 2022

check_circle

Verified Customer

star star star star_border star_border

Diane Ciemny Wellington, KS

It sometimes takes weeks to get contractor service. And they don't use local contractors.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star_border

James DuPuy Spring, TX

Repair was done properly and fast, once I received the parts.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Ann Brooks Nine Mile Falls, WA

The person showed up on time, was friendly & fixed our problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Shiral Torres Burbank, CA

It's Convenient and helps to maintain my monthly and annual budget.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Angshuman Chatterjee Naperville, IL

Mostly good experience. Need to notify any billing increase on time

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

J Corbett Naples, FL

Timeliness in attending to claims and selection of companies to deal with them.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Phillip Egner O'fallon, MO

They sent a very good technican to diagnose and repair our problem.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Mike Susshine Clarksville, TN

quick to respond and contracted service provider responds quickly as well

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

Larry Bowen Jr Columbia, SC

Any time I have a claim it's taken care of in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 14th, 2022

check_circle

Verified Customer

star star star star star_border

William Robinson Beaumont, TX

got it mostly right, timely. but used the wrong telephone number

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 14th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Burr Leonard Santa Monica, CA

AMS has never fixed anything I have requested. They send cheesy ads and refuse to actually fix anything. AMS is a scam.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Reymundo Cavazos Laredo, TX

Horrible response time! Poor vendor coordination! No urgency to resolve problems. They use a call center in which employees struggle communicating.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 10th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Peter McKimmin San Diego, CA

will NOT be renewing contract. More often denying coverage - with manufactured reasons not based on service persons report.

3 years ago

Reply from American Home Shield

Hi Peter, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 10th, 2022

check_circle

Verified Customer

star star star star star

Stevie Gibbons Little Elm, TX

They've taken care of our issues with no problem.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Willie Manuel East Saint Louis, IL

Excellent customer service along with a good tech service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

John kappel Katy, TX

They do exactly what I expect in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

B. Poyner Chandler, AZ

They have followed through with every repair

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Blanco Lafayette, LA

easy to use, always fast and good service providers

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Miranda Wilder

They fulfilled my request in a timely manner

3 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Robert A Krupitzer Aurora, OH

There were no delays and the repair was seemless.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Belle E Warren Kennedyville, MD

Accountable, reliable. So glad I have them for my repairs.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Michele Tielemans Holly Springs, NC

I think they are fairly easy to work with

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Michael Chickasha, OK

It has been nice doing business with them

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

DESHUNDA SANDERS Brandon, MS

I like how quickly they get your claim filed.

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Jack M Pena Arlington, TX

The technician was very knowledgeable and professional.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Janet miller Olathe, KS

They were proficient, friendly & fixed the problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

roberta dixon Kansas City, MO

on time,job well done, professional service

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

James E Woods Chicago, IL

Rush heating was timely and professional

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Janes Valencia, CA

Very responsive to calls and service provider.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Corey Lee Saranac, MI

The broken appliance issue was fix/replaced very quickly.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Castillo Lubbock, TX

Customer service, good presentation, organized and quick.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Ann Desoto Bowie, MD

Quick service and great customer service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Mary khalil La Mirada, CA

The repair I asked for was completed in a timely manner

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

jennifer Oceanside, CA

the techs did well, professional and efficient

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Clementine Sullivan Covington, LA

Service techs are always professional and do a great job.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Shannon Richton Park, IL

Timeliness, no hassle wait, courteous customer service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Marilyn Mason Weatherford, TX

Timely response and resolution, professional

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

check_circle

Verified Customer

star star star star star

Dawn Treganza Milford, MI

Saved me $700 by repairing my GE refrigerator

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

American Home Shield Reviews