American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Jennifer Deuerling Hickory Hills, IL

good claim processing for repairs and replacement

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Essie Loftin Wilson, NC

Good service and quickly respond to service calls

2 years ago

Reply from American Home Shield

Hi Essie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Kimberley Gulsvig Chandler, AZ

Responds in a timely manner. Saves me lots of money

2 years ago

Reply from American Home Shield

Hi Kimberley, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Gladys Mercado Las Vegas, NV

Quick and Positive response to my problem.

2 years ago

Reply from American Home Shield

Hi Gladys, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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D. Lilly Long Pond, PA

Easy to schedule service appointments. Quality service.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Anthony Wilson Chesapeake, VA

I was able to get an appointment quickly to fix my AC

2 years ago

Reply from American Home Shield

Hi Anthony, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Marilyn Rells Jamul, CA

Reliability and excellent referral for service

2 years ago

Reply from American Home Shield

Hi Marilyn,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Michelle L Sullivant Robertsville, MO

Timely response comment workmen assigned

2 years ago

Reply from American Home Shield

Hi Michelle, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Brita R Buhrman Marietta, GA

Issue diagnosed and corrected within a week.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Davonne Taylor Winterville, NC

Fast response in responding to service call.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Patrick J. Russell Santa Fe, NM

The way they have handled my account so efficiently.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Tina LeBron Tucson, AZ

On time and completed problem to my satisfaction

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 6th, 2022

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Verified Customer

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Diana Angela Raynor Silver Spring, MD

Very good. Can always get a contractor.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Nancy Woolverton Smith Dallas, TX

They were very helpful and quick to resolve our issue

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Keith Mariposa, CA

Professional and timely and very knowledgeable

2 years ago

Reply from American Home Shield

Hi Keith, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 3rd, 2022

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Verified Customer

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Marilyn Orange Hephzibah, GA

Very nice professional responded in a timely manner.

2 years ago

Reply from American Home Shield

Hi Marilyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Marisela Davenport, OK

A professional was assigned to me fairly quickly.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 6th, 2022

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Verified Customer

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Lowell Perry Wellton, AZ

Every interaction is straightforward, kind, and efficient.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Carolyn F Hinson Dallas, TX

service was prompt and job was done perfectly

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Samir Arora Conroe, TX

Customer service is speedy. Knowledgeable and friendly

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Sally Roberts San Diego, CA

Excellent communication, on time, did a great job.

2 years ago

Reply from American Home Shield

Hi Sally,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Tiffany Miles Mc Leansville, NC

Excellent service and peace of mind regarding contractors

2 years ago

Reply from American Home Shield

Hi Tiffany,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Sep. 3rd, 2022

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Verified Customer

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Cathy Smiths, AL

Fast repairs and nice coverage from American Home Shield.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Larry Pope Spokane, WA

AHS respond timely, its workers come on time.

2 years ago

Reply from American Home Shield

Hi Larry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Vivek Kapur Gilbert, AZ

Professionalism and time frame of contractors

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Kendra jones Capitol Heights, MD

Always fixed my issues in a timely manner

2 years ago

Reply from American Home Shield

Hi Kendra, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Beatrice Johns Surry, VA

Showed up in a timely manner and we're very professional

2 years ago

Reply from American Home Shield

Hi Beatrice, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 3rd, 2022

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Verified Customer

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Diane Polito Mount Olive, AL

Helped with rekeying Of my locks on my new home

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Mrs Harris Burleson, TX

Always come through if I have a problem with any appliances

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Amber Uidenich Vail, AZ

Able to help get a reliable service member for me

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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P Jones San Antonio, TX

The service is always fast and professional

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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BRENDA L LAWSON Flint, TX

Easy to request service and contractors are good.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 6th, 2022

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Verified Customer

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Tawana Capitol Heights, MD

Timeliness and competent workers who respond

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 6th, 2022

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Verified Customer

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Deena Blackwell Grapevine, TX

Quick turn around, can add multiple repairs to one fee

2 years ago

Reply from American Home Shield

Hi Deena, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 3rd, 2022

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Verified Customer

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Lyn mehrbach Wake Forest, NC

Service was scheduled in a timely manner

2 years ago

Reply from American Home Shield

Hi Lyn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 2nd, 2022

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Verified Customer

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Wright Suffolk, VA

Good service and timely service. The payment options are great

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Marie-Laure Ilian Gardnerville, NV

Overall good response and good service people to help solve the issues

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 2nd, 2022

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Verified Customer

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Mary Hemminger Wadsworth, OH

Generally do a good job. When an issue is complex. They seem to fall short.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 2nd, 2022

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Verified Customer

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Marcella Gamble Gary, IN

Excellent repair service. Did not receive a detailed estimate from AHS

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 1st, 2022

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Verified Customer

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Austin Hampton, VA

Responsive. Usually saves you money. Very automated. Worth the investment.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Verified Customer

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Jean Bacon Hacienda Heights, CA

The contractor was good would prefer service within 48 hours.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 2nd, 2022

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Verified Customer

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Jackie Jeter Bakersfield, CA

I had a policy and still had to pay six thousand dollars to replace an A/c which was needing fixed manyI times times

2 years ago

Reply from American Home Shield

Hi Jackie, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Patricia Mezu Finksburg, MD

If they knew sear doesn't work on appliances without the model number then why waste time sending them

2 years ago

Reply from American Home Shield

Hi Patricia, hank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Sep. 1st, 2022

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Verified Customer

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teresa hoskins Chicago Heights, IL

The customer service and the interpretation of the fine prints of the warranty itself

2 years ago

Reply from American Home Shield

Hi Teresa, Thank you for your feedback about your AHS experience. We would be glad to speak with you yo assist with your coverage concerns.

Sep. 9th, 2022

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Verified Customer

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Gabriel edberg Isanti, MN

Work got done. Dealing with vendors was a great experience

2 years ago Edited September 2, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 2nd, 2022

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Verified Customer

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Tracy Mansfield, TX

Vendors they assign are slow to schedule and you often have to wait days or weeks for resolution

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Alfred saikaly Pomona, CA

They don't choice the best people to get the job done and the monthly price goes up every year.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 15th, 2022

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Verified Customer

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Charlene Botley South Holland, IL

We have had nothing but problems trying to get our refrigerator fixed. So far 5 companies have come to our home and nothing has been done.

2 years ago

Reply from American Home Shield

Hi Charlene, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Fidel Mendoza Jr El Paso, TX

Not adhering to the contract. Not following through. I've been trying to cancel both contracts but being stopped at every turn

2 years ago

Reply from American Home Shield

Hi Fidel, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Sep. 8th, 2022

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Verified Customer

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Donna New Orleans, LA

The worse experience I have ever had with a home insurance company , nothing gets fixed unprofessional and non reliable.

2 years ago

Reply from American Home Shield

Hi Donna, thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS property address.

Sep. 8th, 2022

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