American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Hitesh West Lafayette, IN

Accessible and also very professional service. .

3 years ago

Reply from American Home Shield

Hi Hitesh, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Alexis Nepomuceno Olympia, WA

Good customer service and follow through on projects.

3 years ago

Reply from American Home Shield

Hi Alexis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Dawn Holldorf Sharpsburg, GA

We had a quick response time with this repair request.

3 years ago

Reply from American Home Shield

Hi Dawn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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M. Kish Arnold, CA

They've started using great service partners.

3 years ago

Reply from American Home Shield

Hi M. Kish,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Eunice Tehachapi, CA

Prompt, efficient and the problem was solved I

3 years ago

Reply from American Home Shield

Hi Eunice, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Michael Gooden Columbia, MO

Excellent service fast response , ease of filing a claim

3 years ago

Reply from American Home Shield

Hi Michael, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Rick Deppen O'fallon, MO

They've been there for us every time we needed them.

3 years ago

Reply from American Home Shield

HI Rick,
I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Colucci Independence, OH

The repair people were here the next day

3 years ago

Reply from American Home Shield

Hi Colucci, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 6th, 2022

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Verified Customer

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Ruth Newby Millbrook, AL

Never a bad experience. Always swift and professional help.

3 years ago

Reply from American Home Shield

Hi Ruth, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Kenya S Huggins Orangeburg, SC

Prompt Service!! One call that's all it took!!

3 years ago

Reply from American Home Shield

Hi Kenya, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Natasha Coleman Portland, OR

Great coverage and professional service given

3 years ago

Reply from American Home Shield

Hi Natasha, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Wilma Clay Virginia Beach, VA

Mission accomplished. The repair was completed promptly.

3 years ago

Reply from American Home Shield

Hi Wilma, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Gerald Thomas Camden-Wyoming, DE

Service was prompt and solved my problem

3 years ago

Reply from American Home Shield

Hi Gerald, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Robert Burkhardt Atascadero, CA

they were very informative and professional

3 years ago

Reply from American Home Shield

Hi Robert,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Brigitte costentine Vancouver, WA

They came fast , I didn't have to wait for days

3 years ago

Reply from American Home Shield

Hi Brigitte, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Sondra Page Lancaster, TX

Service, customer service and promptness

3 years ago

Reply from American Home Shield

Hi Sondra, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Priscilla Sligh Baltimore, MD

Your representative was very helpful about the plan

3 years ago

Reply from American Home Shield

Hi Priscilla,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Willa Kennedy Louisville, KY

Always on time and very knowledgeable and friendly

3 years ago

Reply from American Home Shield

Hi Willa, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

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Verified Customer

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Carol Stout Bridgeville, PA

Took them 4 trips but got to the bottom of the problem

3 years ago

Reply from American Home Shield

Hi Carol, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Karen Himes Princess Anne, MD

They came out quickly and resolved my issues

3 years ago

Reply from American Home Shield

Hi Karen, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Laura Earle Montgomery, AL

The technician was knowledgeable and efficient.

3 years ago

Reply from American Home Shield

Hi Laura, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Jim Haye Las Vegas, NV

Responsive, On time, helps getting issues resolved.

3 years ago

Reply from American Home Shield

Hi Jim,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Reginald Barbourville, KY

Good Value. Easy claim requests. Prompt service.

3 years ago

Reply from American Home Shield

Hi Reginald, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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Sandy Nienaber Suffolk, VA

Very quick response to issues. Follow up is good.

3 years ago

Reply from American Home Shield

Hi Sandy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Rafi G Tallahassee, FL

Great follow up to solve issue. Excellent customer service

3 years ago

Reply from American Home Shield

Hi Rafi, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Betty Adler Bethesda, MD

Great value, efficient and professional.

3 years ago

Reply from American Home Shield

Hi Betty, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Linda M. Longinotti

Excellent service, kind and professional

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Carolyn S Stutler Kingston, GA

Good customer service, quick response time fixing problem

3 years ago

Reply from American Home Shield

Hi Carolyn, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

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Verified Customer

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Donna Waggoner Nashville, TN

Responded favorily every time. I am very satisified.

3 years ago

Reply from American Home Shield

Hi Donna,
We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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Juliann Gibson Las Vegas, NV

Very good service. It was fast and efficient.

3 years ago

Reply from American Home Shield

Hi Juliann, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Dagmar Kern Summerfield, FL

Prompt professional service and follow up

3 years ago

Reply from American Home Shield

Hi Dagmar, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Richard Pierce Suffolk, VA

Prompt, professional response to resolve the problem

3 years ago

Reply from American Home Shield

Hi Richard, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

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Verified Customer

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Joseph Turner Sebastian, FL

Justin kept at it until problems were solved

3 years ago

Reply from American Home Shield

Hi Joseph, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 7th, 2022

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Verified Customer

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pulse, james, v Ames, IA

Professional service and very quick response to issue/need.

3 years ago

Reply from American Home Shield

Hi James, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 5th, 2022

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Verified Customer

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Eric Gunderson Jones, OK

Always great support and competent contractors

3 years ago

Reply from American Home Shield

Hi Eric,
thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to servicing you again soon. Best Wishes.

Dec. 7th, 2022

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Verified Customer

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Barbara Bainbridge Island, WA

Excellent customer service. Problem solved!

3 years ago

Reply from American Home Shield

Hi Barbara, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 6th, 2022

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Verified Customer

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Robin otero Anthem, AZ

They cover almost everything and their response time is great

3 years ago

Reply from American Home Shield

Hi Robin, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Nikole Round Lake, IL

Pretty good but some of the things not covered does not make sense.

3 years ago

Reply from American Home Shield

Hi Nikole,
Thank you for your feedback!

Dec. 6th, 2022

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Verified Customer

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Barbara M Boulware

Representative follows thru . Professional

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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Steven Netkin Sun City, CA

One phone call was all it took to get my water heater serviced.

3 years ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

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Verified Customer

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G Baker Woodstock, GA

No real issues, professional service people, completed the work.

3 years ago

Reply from American Home Shield

Hi G, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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JoAnn Serro Fountain Hills, AZ

They respond fairly quickly. And the follow up is always good.

3 years ago

Reply from American Home Shield

Hi JoAnn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

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Verified Customer

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ronald jacobson La Quinta, CA

we have had bad experience before but the last situations have been very good

3 years ago

Reply from American Home Shield

Hi Ronald, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

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Verified Customer

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Maynard Thompson Garland, TX

I came back to this co. Because of Choice Warranty rates were high only to get my 1st claim I paid $125. And that's $40 more than Choice.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Michael Olivestone Los Angeles, CA

Outsourced first contact to Philippines. They cannot understand English, and refuse to connect to USA

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

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Verified Customer

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Katrina Dallas, GA

Long time to fix AC; Out of pocket cost too high; cost of warranty over time is too expensive

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

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Verified Customer

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Lorraine Blackwood, NJ

Service call requests are prompt and fast.

3 years ago

Reply from American Home Shield

Hi Lorraine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

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Verified Customer

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R Paraiso Puyallup, WA

Excellent service each time I used them.

3 years ago

Reply from American Home Shield

Hi R Paraiso, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

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Verified Customer

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Debra Ballesteros Cypress, TX

Quick response. Excellent Company sent to fix problem

3 years ago

Reply from American Home Shield

Hi Debra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

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Verified Customer

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Carolyn Campbell Sugar Land, TX

So, far have been excellent in solving my problems

3 years ago

Reply from American Home Shield

Hi Carolyn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

American Home Shield Reviews