American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Greg Urbandale, IA

Quick and precise and professionally done

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Christopher A Sciacca Vancouver, WA

They are responsive and seem to work with credible companies.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Faye Goodspeed West Branch, IA

2 claims were successful. A third was denied because of a technicality.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star_border

Ben Lane Johnson City, TN

Replaced my washer with a new one even though I paid some out of pocket money.

3 years ago

Reply from American Home Shield

We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Susan Hamrick Amelia, OH

Very professional, knowledgeable, helpful.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Iler Boyd Longview, TX

Everything was handled in a timely and professional manner

3 years ago Edited January 10, 2024

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star_border star_border

Shjna Simmons Douglasville, GA

Disappointed with mis-information and support lately when there are issues with vendors

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star_border star_border

C. J. Hancock Hillsboro, MO

It shouldn't take as much time to resolve the issues of replacing a refrigerator.

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Cindy Peeples Kingsland, GA

Horrible customer service. No way to reach anyone that has any power to make things happen. No tracking number for parts and no follow up.

3 years ago

Reply from American Home Shield

Cindy, Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed

Dec. 17th, 2022

check_circle

Verified Customer

star star star star star

guellord izamaboko Bloomington, IL

I like the costumer servire and fast repair.

3 years ago

Reply from American Home Shield

Hi Guellord, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Linda Kester Fultondale, AL

Courteous and professional, very knowledgeable

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Julia Meridianville, AL

Reliability and checking staus of work orders

3 years ago

Reply from American Home Shield

Hi Julia,
Thank you for your feedback!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Wanda Lockwood Woodbridge, VA

Fast and pleasant, easy to schedule and quick response

3 years ago

Reply from American Home Shield

Hi WANDA, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Nancy Dubie Tehachapi, CA

Always come quickly and know how to fix my problem

3 years ago

Reply from American Home Shield

Hi Nancy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Joan Burroughs Richmond, VA

It was simple and easy to get my problem addressed.

3 years ago

Reply from American Home Shield

Hi Joan, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Paul Prestwood Chandler, AZ

Quick response time and quality repairs.

3 years ago

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

aaron Cheyenne, WY

very speedy service and great customer service

3 years ago

Reply from American Home Shield

Hi Aaron, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Richard Evans Summerville, GA

Program works as should. Great customer service

3 years ago

Reply from American Home Shield

Hi Richard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Brenda and Edward Roess Hattiesburg, MS

Excellent Quick reaction time for repairman.

3 years ago

Reply from American Home Shield

Hi Brenda & Edward,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Thomas Holcombe Industry, TX

quick to get the job done with a great attitude

3 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Sunny Salzer Camarillo, CA

The workers that you have sent have been superior.

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star

Pete Citrus Heights, CA

Excellent service, prompt, courteous, great work

3 years ago

Reply from American Home Shield

Hi Pete, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Justin McAlexander Albuquerque, NM

Easy to dispatch, fast response from plumber.

3 years ago

Reply from American Home Shield

Hi Justin, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Cheryl James East Moline, IL

Every time I call with an issue, they are always so kind.

3 years ago

Reply from American Home Shield

Hi Cheryl, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Thom Gusso Beaverton, OR

Cause the fix was quick and professional

3 years ago

Reply from American Home Shield

Hi Thom, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Gracie Perez Alice, TX

Completed job with complete satisfaction and promptness

3 years ago

Reply from American Home Shield

Hi Gracie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

Sakile Camara Apopka, FL

Agents are not clear in their communication about cost of services.

3 years ago

Reply from American Home Shield

Hi Sakile, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star_border

glenn Rogers Azle, TX

great experience i am very happy, the plumber knew what he was doing

3 years ago

Reply from American Home Shield

Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star_border

Robin Robert Spring Hill, FL

This time it was great I had an issue with them on a another service call

3 years ago

Reply from American Home Shield

Hi Robin, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

BILL REECE Kingsport, TN

Because they are reliable and punctual as possible.

3 years ago

Reply from American Home Shield

Hi Bill, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Kathy McLellan Warner Robins, GA

Quick response time, skilled tecnicians.

3 years ago

Reply from American Home Shield

Hi Kathy,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Lori Reese Vallejo, CA

TImely and immediate response, and professionalism

3 years ago

Reply from American Home Shield

Hi Lori, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Rafael Galan Tallahassee, FL

Good follow up and scheduling when using online account.

3 years ago

Reply from American Home Shield

Hi Rafael, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Bruce D Matthews, NC

Very professional and courteous technician

3 years ago

Reply from American Home Shield

Hi Bruce, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Susan Singletary Bull Shoals, AR

Quick claim response. Exceeded expectations

3 years ago

Reply from American Home Shield

Hi Susan,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Janet A Coughlin Bluffton, SC

They're reliable and the home issues I have get fixed.

3 years ago

Reply from American Home Shield

Hi Janet, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Jeremy graddick Park Forest, IL

Great customer service, and promptness to resolve issues

3 years ago

Reply from American Home Shield

Hi Jeremy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

eugene hall Rowlett, TX

great service, great service & the company did great work

3 years ago

Reply from American Home Shield

Hi Eugene, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 12th, 2022

check_circle

Verified Customer

star star star star star

Paul Sokoloski Wilkes-Barre, PA

The American Homeshield team quickly set up a contractor for me and the repair was completed rapidly.

3 years ago

Reply from American Home Shield

Hi Paul,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Kari Maccario Reno, NV

Solved the problem and made it relatively easy

3 years ago

Reply from American Home Shield

Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 13th, 2022

check_circle

Verified Customer

star star star star star

Marty Briesach La Quinta, CA

Fast professional service so far every time.

3 years ago

Reply from American Home Shield

Hi Marty, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star star star star

Odis Cagle Terrell, TX

So easy to use online. Service response is very quick

3 years ago

Reply from American Home Shield

Hi Odis,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 9th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Lynn Champion Brentwood, CA

Electrical problem reported with pantry light fixture. Paid $100 service charge and was advised that light fixture not covered due to balast

3 years ago

Reply from American Home Shield

Hi Lynn, Your concern regarding your service experience is appreciated. It helps us improve each customer interaction. I would be glad to speak with you to discuss the issues that occurred.

Dec. 8th, 2022

check_circle

Verified Customer

star star star star star

Rita Deckard Springfield, MO

It's easy to request services and prompt action

3 years ago

Reply from American Home Shield

Hi Rita, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Katie Phillips Cornelius, NC

They are very Easy to work with and very quick

3 years ago

Reply from American Home Shield

Hi Katie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Albert L Taylor Pensacola, FL

Very professional,, worked fast and clean

3 years ago

Reply from American Home Shield

Hi Albert, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Glenda Watson Dayton, OH

Speedy, efficient. Service repairman for helpful

3 years ago

Reply from American Home Shield

Hi Glenda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Joseph Carroll San Diego, CA

Timely and effective service. Thats the fact Jack.

3 years ago

Reply from American Home Shield

Hi Joseph, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Dec. 5th, 2022

check_circle

Verified Customer

star star star star star

Stewart Saunders Napa, CA

First time a home warranty company was effective.

3 years ago

Reply from American Home Shield

Hi Stewart, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

NaTonya Sanders Millington, TN

Great Service. Everything was very fast and professional.

3 years ago

Reply from American Home Shield

Hi NaTonya, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Dec. 6th, 2022

American Home Shield Reviews