American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Srinivas Kothapalli Tampa, FL

Easy of doing business. Excellent service

2 years ago

Reply from American Home Shield

Hi Srinivas, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 21st, 2022

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Verified Customer

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Valerie ruttenberg Stevensville, MI

Mostly good experience, but sometimes it takes a long time to get service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 21st, 2022

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Verified Customer

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Pam Warren Clemmons, NC

Service was excellent but they stayed very confused on the status of my claim.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 21st, 2022

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Verified Customer

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Andrew Wolf Chandler, AZ

AHS reps were great, not so happy with one of their providers.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 21st, 2022

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Verified Customer

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Mustafa Westlake, OH

Expensive and they don't cover many things every time you pay 100$ and if is going to cost more they will tell you it is not covered by plan.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Oct. 20th, 2022

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Verified Customer

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Mohit Kapoor Centreville, VA

My washer request is open and pending since September 09.Their assigned contractor is not responding .34 days have passed

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 20th, 2022

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Verified Customer

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Herb Shaw Saint Johns, FL

Took a week to get service, now 3 week later still waiting for the repairs to take place. 2 stars is stretching it

2 years ago

Reply from American Home Shield

Hi Herb, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 20th, 2022

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Verified Customer

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Steve Schomaker Saint Charles, MO

Response time, easy to use website. Courtesy contractors

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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George Kruchinin Bothell, WA

Timely service work performed to satisfaction

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Kimberly Kyle, TX

Handled emergency situation quickly and professional

2 years ago

Reply from American Home Shield

Hi Kimberly, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Dr. David DiSano Port Saint Lucie, FL

Service rep was responsive and communicative.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Jeff Birmingham, AL

They always schedule promptly and my items are fixed well.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Jennifer Lerma Meadow Vista, CA

quick response, easy to work with, convenient

2 years ago

Reply from American Home Shield

Hi Jennifer, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Christine Yarbrough Roseburg, OR

Excellent communication and rapid effective response.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Zaiming Zhao Austin, TX

They are very responsive to.their customers needs.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Xavier Sanchez Pittsburgh, PA

It was fast and easy and the techs were responsible

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Phillip Schmidt Cathedral City, CA

On time and got the job done!!! No complaints so far.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Aaron Fenstermaker Tulsa, OK

Quick response. They had people to our house within 2 days.

2 years ago

Reply from American Home Shield

Hi Aaron, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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HARRY JOHNSON Independence, KS

Always picks great companies to do the work

2 years ago

Reply from American Home Shield

Hi Harry, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Katherine Tenorio North Las Vegas, NV

Great coverage and quick on service calls

2 years ago

Reply from American Home Shield

Hi Katherine, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Kevin Fayetteville, NC

I call and someone comes in 24-48 hours.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Jimmy H Purkett Saint Augustine, FL

Good communication and fast service when call

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Laurie Smith Sun City, AZ

They found someone close by and were very quick to respond!

2 years ago

Reply from American Home Shield

Hi Laurie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Lisa Newton Exton, PA

friendly try to help knowlegable prices are reasonale

2 years ago

Reply from American Home Shield

Hi Lisa, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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L. Brown Raleigh, NC

AHS always provides very convenient and fast service.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 14th, 2022

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Verified Customer

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Robert Strang Queen Creek, AZ

The response was very quick and thorough.

2 years ago

Reply from American Home Shield

Hi Robert, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 13th, 2022

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Verified Customer

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Alex Bates Sherman Oaks, CA

Prompt response, and professional service!

2 years ago

Reply from American Home Shield

Hi Alex, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Vertricia burgess Huntsville, AL

Helpful in hiring contractors to make repairs

2 years ago

Reply from American Home Shield

Hi Vertricia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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Deborah E Evans Conroe, TX

Courtesy, Skilled, efficient service! Prompt

2 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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James Williams Grand Prairie, TX

The process is pretty much as promised. Customer service is reliable

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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CN Pflugerville, TX

Experience have been mostly good so far, no issues with given warranty denials

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 14th, 2022

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Verified Customer

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Darlene Thomas

American Home Shield is the best warranty company ever. I have been with them for almost 8 years and they have been awesome. They do what they say they are going to do. They are very professional.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Darlene, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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G. Anzellotti Vancouver, WA

Made a call and plumber came on time and was professional

2 years ago

Reply from American Home Shield

Hi G. Anzellotti, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Deborah Abdelgainy Rancho Cucamonga, CA

They were quick and efficient in arranging a repairman

2 years ago

Reply from American Home Shield

Hi Deborah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 13th, 2022

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Verified Customer

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Cynthia Lenihan Northridge, CA

My issue was handled entirely in one contact

2 years ago

Reply from American Home Shield

Hi Cynthia, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Oct. 13th, 2022

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Verified Customer

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john whittaker Odon, IN

The company is very responsive to our issues.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 14th, 2022

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Verified Customer

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Jack Rall Phoenix, AZ

they took care of my problem very pleased

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 14th, 2022

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Verified Customer

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Jean Shaw Cedar Creek, TX

When I had an emergency they wouldn't send anybody out until the next day or after!

2 years ago

Reply from American Home Shield

Hi Jean, Thank you for bringing your experience to our attention. I would be glad to speak with you to address the issues that occurred.

Oct. 18th, 2022

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Verified Customer

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Beverlyn Jones Fayetteville, NC

they were good at first but when they let me live with sewage in my house they suck can not understand any of them most of the time

2 years ago

Reply from American Home Shield

Hi Beverlyn, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Annette K Kruse Atkins, IA

I had been waiting since September 8th to get my AC fixed and here it is October 7th and I still don't have a date and time when it'll be dix

2 years ago

Reply from American Home Shield

Hi Annette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Youchang Hu New Smyrna Beach, FL

I have not received pay out for air conditioning and it has been over 4 months. No one responded to my last email. Avoiding payout...?

2 years ago

Reply from American Home Shield

Hi Mr. Hu, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Verified Customer

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Kathleen Byrne-Pfeiffer Virginia Beach, VA

Still trying to close a claim from June 2, 2022. I have called at least 12 times with the same answers, which amounted to nothing being settled

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 14th, 2022

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Verified Customer

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ES Cupertino, CA

They do the bare minimum. Rather than replace a bad product or equipment or appliances, they would much rather repair appliances piece by piece.

2 years ago

Reply from American Home Shield

Hi ES, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 18th, 2022

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Verified Customer

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Sandra Waugh Williams Suitland, MD

The came on and the problem was fix 15 minutes

2 years ago

Reply from American Home Shield

Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Verified Customer

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Shari El Paso, TX

Prompt response to questions, concerns or request.

2 years ago

Reply from American Home Shield

Hi Shari, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Verified Customer

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Rosa M Pitts Chelsea, AL

GOOD AND TIMELY SERVICE BY PERSONNEL ASSIGNED

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Verified Customer

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Larry Dull Terre Haute, IN

They were very curtious and quick response

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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JOAN MAULDIN Columbus, OH

They responded quickly and set me up with a repair company

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Verified Customer

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Jennifer Goede Bangor, WI

The problem or repair is fixed in a timely matter.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Verified Customer

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Rebecca L Donahue Cantonment, FL

Quality of work , attitude of workers , overal work ethic.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

American Home Shield Reviews