American Home Shield: Read 34,888 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Robin otero Anthem, AZ

They cover almost everything and their response time is great

3 years ago

Reply from American Home Shield

Hi Robin, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Nikole Round Lake, IL

Pretty good but some of the things not covered does not make sense.

3 years ago

Reply from American Home Shield

Hi Nikole,
Thank you for your feedback!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star

Barbara M Boulware

Representative follows thru . Professional

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Barbara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

Steven Netkin Sun City, CA

One phone call was all it took to get my water heater serviced.

3 years ago

Reply from American Home Shield

Hi Steven, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

G Baker Woodstock, GA

No real issues, professional service people, completed the work.

3 years ago

Reply from American Home Shield

Hi G, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

JoAnn Serro Fountain Hills, AZ

They respond fairly quickly. And the follow up is always good.

3 years ago

Reply from American Home Shield

Hi JoAnn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Dec. 6th, 2022

check_circle

Verified Customer

star star star star star_border

ronald jacobson La Quinta, CA

we have had bad experience before but the last situations have been very good

3 years ago

Reply from American Home Shield

Hi Ronald, We appreciate your feedback and hope you continue to enjoy AHS!

Dec. 6th, 2022

check_circle

Verified Customer

star star_border star_border star_border star_border

Maynard Thompson Garland, TX

I came back to this co. Because of Choice Warranty rates were high only to get my 1st claim I paid $125. And that's $40 more than Choice.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Michael Olivestone Los Angeles, CA

Outsourced first contact to Philippines. They cannot understand English, and refuse to connect to USA

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Dec. 1st, 2022

check_circle

Verified Customer

star star star star_border star_border

Katrina Dallas, GA

Long time to fix AC; Out of pocket cost too high; cost of warranty over time is too expensive

3 years ago

Reply from American Home Shield

Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. And we are working diligently to improve the overall experience.

Dec. 20th, 2022

check_circle

Verified Customer

star star star star star

Lorraine Blackwood, NJ

Service call requests are prompt and fast.

3 years ago

Reply from American Home Shield

Hi Lorraine, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

R Paraiso Puyallup, WA

Excellent service each time I used them.

3 years ago

Reply from American Home Shield

Hi R Paraiso, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Debra Ballesteros Cypress, TX

Quick response. Excellent Company sent to fix problem

3 years ago

Reply from American Home Shield

Hi Debra, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Carolyn Campbell Sugar Land, TX

So, far have been excellent in solving my problems

3 years ago

Reply from American Home Shield

Hi Carolyn, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Jeffery Dayton, OH

NICE carrying employee, set me up quick and fast

3 years ago

Reply from American Home Shield

Hi Jeffrey, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Angelika Friesl Henderson, NV

Quick response & friendly, helpful staff.

3 years ago

Reply from American Home Shield

Hi Angelika, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Julie Simpson Martin, TN

They have always been helpful & attentive

3 years ago

Reply from American Home Shield

Hi Julie, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Monty Brown Wharton, TX

Always take care of my problem if possible.

3 years ago

Reply from American Home Shield

Hi Monty,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Karen Hughart Saint Petersburg, FL

Easy contact, fast appointment, appliance repaired

3 years ago

Reply from American Home Shield

Hi Karen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Troy Scurlark Mesquite, TX

Fast and friendly service. Everyone is very professional

3 years ago

Reply from American Home Shield

Hi Troy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Anthony B Brecunier Lake Geneva, WI

Very smooth process and was completed timely.

3 years ago

Reply from American Home Shield

Hi Anthony, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Kenneth Shephard Katy, TX

because they have the best companies working for hem

3 years ago

Reply from American Home Shield

Hi Kenneth,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Bob Consor Dallas, TX

very honest, professional and got the job done timely

3 years ago

Reply from American Home Shield

Hi Bob, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Angela Snellville, GA

Part ordered and appliance repaired, thank you

3 years ago

Reply from American Home Shield

Hi Angela,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Sarah Russell Nashville, TN

Timeliness, professionalism, and very knowledgeable

3 years ago

Reply from American Home Shield

Hi Sarah, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Rose Temple Hills, MD

My experience was very good, everyone was very helpful.

3 years ago

Reply from American Home Shield

Hi Rose,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Ana Delgado Buckeye, AZ

Always get helped and great costumer service

3 years ago

Reply from American Home Shield

Hi Ana, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Cecily Sabas Bakersfield, CA

They made immediate action to my concern. Thank you.

3 years ago

Reply from American Home Shield

Hi Cecily, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Robert S Arnold Savannah, GA

Prompt response and timely service from contractor

3 years ago

Reply from American Home Shield

Hi Robert, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Jill Lewis Flatwoods, KY

My experiences have been professional and timely.

3 years ago

Reply from American Home Shield

Hi JIll, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Bev McCleery San Angelo, TX

Followed through with making sure repairs were completed.

3 years ago

Reply from American Home Shield

Hi Bev, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Gloria Snead Suitland, MD

I was satisfied with the response time and the contractor.

3 years ago

Reply from American Home Shield

Hi Gloria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star_border

Phyllis Oklahoma City, OK

We are please with service, but often it is too long a wait for repairs

3 years ago

Reply from American Home Shield

Hi Phyllis, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

brian link Gardner, KS

Issues get resolved never had a claim denied.

3 years ago

Reply from American Home Shield

Hi Brian, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

jennifer outland Fair Oaks, CA

the company that finally fixed the refridge was excellent

3 years ago

Reply from American Home Shield

Hi Jennifer, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 28th, 2022

check_circle

Verified Customer

star star star star star

Linda Field Vallejo, CA

Very professional & know what they are doing

3 years ago

Reply from American Home Shield

Hi Linda, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Nov. 28th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Allen Hatton Evansville, IN

The issue was not repaired because the item in question was recommended to be replaced and they said no.

3 years ago

Reply from American Home Shield

Hi Allen, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 23rd, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Gwen Colorado Springs, CO

Customer service made promises regarding accelerating a claim but after 5 months, problem is still unresolved.

3 years ago

Reply from American Home Shield

Hi Gwen, Thank you for sharing your feedback with us. I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Dec. 7th, 2022

check_circle

Verified Customer

star star star star_border star_border

Abe Kline Iowa City, IA

Sometimes it's smooth and seamless process. Sometimes it's like pulling teeth to get anything done

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star_border star_border

Joshua Perkins Marietta, GA

Our last experience (microwave repair) was outstanding. Previous experiences were not as good.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 29th, 2022

check_circle

Verified Customer

star star star star star

Conrad K Teran Tomball, TX

Quickly and cost effectively solved my problem

3 years ago

Reply from American Home Shield

Hi Conrad, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Thomas B. Guin Jr. Vidor, TX

Response was quick, and service was very good.

3 years ago

Reply from American Home Shield

Hi Thomas, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Linda Gingrich Corpus Christi, TX

No hassle replacement of my broken spa heater

3 years ago

Reply from American Home Shield

Hi Linda,
We appreciate your feedback and hope you continue to enjoy AHS and the service we provide to ease your home repair needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Antoinette Bornstein New Smyrna Beach, FL

the vendors who work with AHS are very professional

3 years ago

Reply from American Home Shield

Hi Antoinette, We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Callahan Fayetteville, NC

I gave them 5 stars. All American plumbing were excellent

3 years ago

Reply from American Home Shield

Hi Callahan, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Dick Irwin Puyallup, WA

always have the best response and timing

3 years ago

Reply from American Home Shield

Hi Dick, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Diana Royer Glenolden, PA

I have been a customer for almost 10 years and always I have had great response time , and professional people come to my house

3 years ago

Reply from American Home Shield

Hi Diana,
Your patronage is more than appreciated! We love to hear when we have provided professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

tony sapp Summerville, SC

work performed as scheduled and in timely manner

3 years ago

Reply from American Home Shield

HiTony, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

RITA FERNANDEZ Orlando, FL

Fast Service and excellent customer service

3 years ago

Reply from American Home Shield

Hi Rita, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

check_circle

Verified Customer

star star star star star

Grover Reid Mesa, AZ

Quick response from AHS. Great service from ARC.

3 years ago

Reply from American Home Shield

Hi Grover, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Nov. 21st, 2022

American Home Shield Reviews