American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Edward E Dawkins Oklahoma City, OK

Excellent customer service and quick service

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Jessie Jean Loganville, GA

AHS is very professional in dealing with your issues.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Jeffrey Eisenstein Las Vegas, NV

Great Customer Service setting up the appointment.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Jan Southern Houston, TX

They are very quick to respond and send out great vendors

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Kenya Belleville, IL

I had two issues and they were quickly resolved

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Robert Christiansen West Chester, PA

AHS has always delivered high quality service for our home.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Jackie Reynolds Knoxville, TN

Always there when you need them and very professional

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Thomas Hancock Mesquite, NV

Great customer service and service providers!

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Brent Womble Amarillo, TX

Professional, reliable, timely, honest service

2 years ago

Reply from American Home Shield

Hi Brent, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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mary jaynegeorgeton Cincinnati, OH

was able to fix the problem very quickly

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Anand Lulay Carrollton, TX

Prompt response .. no surprises in pricing

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Elmo San Antonio, TX

Excellent service from waitress and Chef.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Vergilene Bryant Alvarado, TX

They called repairman like they are suppose to

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Yolanda Hermosillo La Puente, CA

Take care of business quickly and efficiently.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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T Pepper Erie, PA

They were timely in getting us the help we needed.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Robert Geurin Electra, TX

Their technicians are the best and they your problem

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Maryann Bourgeois Heath, OH

Very prompt and knew exactly what to do.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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LeConstance Roberts Waukegan, IL

Promptness of service. Technicians in my area.

2 years ago

Reply from American Home Shield

Hi LeConstance,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Cornelia bielefeldt Cedar Hill, TX

I had 3 calls this year 1 was good 2 was horrible 3rd was excellent

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Stacy Ladera Ranch, CA

Some of the contractors they work with are better than others

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Walter sniezek

Respond time for service company calling back to set up appointment

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Connie neal Boonville, MO

Great service the technion was knowledgeable and very respectful

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Nelson Almeida Lancaster, CA

Good experience with AHS and not really good with contractors

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 16th, 2022

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Verified Customer

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Karen Moore Hobart, IN

Most times, a good contractor is sent out to resolve o problem.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Tonji Durant Tucker, GA

The contractors are generally okay. However, there really isn't a cost saving.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 16th, 2022

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Verified Customer

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John Buhs Fullerton, CA

The coverage is less than anticipated. I have had a few claims where I felt abused by AHS

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Gary James Stow, OH

Had a lot of trouble with one claim to replace a refrigerator which took about 3 months

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Jose A Cortazar Jr Blythe, CA

Takes to long for service. When the service company arrives they have to order parts and come back.

2 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Patricia Falls Calumet City, IL

Always licensed vendors come to do the job

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Dan Paskan Mayer, AZ

Elan electric,who the recommended never got back to me to do a upgrade so I can't install a new range

2 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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abdel alajaj Flint, MI

I have had the problem unsolved for a month now and i already paid the fees three times to 3 different contractors

2 years ago

Reply from American Home Shield

Hi Abdel, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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TRACY DUARTE San Jose, CA

For the most part I get some good contractors. But my air conditioner contractor was awful!! Never was fixed

2 years ago

Reply from American Home Shield

Hi Tracy, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Bryan E Greenlee Norman, OK

They don't listen to the customer and the operators that take the initial call don't always understand what you are explaining!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Ariane Guardarramas Indian Trail, NC

The AC unit has been repaired twice and stopped working again because AHS won't authorize replacement of the full unit.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Tiffaney Hernandez San Jacinto, CA

My ac claim was denied due a part that doesn't appear in the owner's manual for my unit as a part but AHS claims its a required part.

2 years ago

Reply from American Home Shield

Hi Tiffaney, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Jay Wink Grovetown, GA

They have assisted me in resolving my AC

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Duane Stephens Fountain Hills, AZ

The plumber replaced our kitchen facet and he was skilled.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Michael Wade Jackson Austin, TX

Very helpful my problem was fixed in a timely matter

2 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Terrence R Woolman Las Vegas, NV

Prompt service and responsive to requests

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Sandra Chesapeake, VA

Qualified, Courteous, and responsive contractors.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Melba Lightning Pearland, TX

Always professional and meets my expectations

2 years ago

Reply from American Home Shield

Hi Melba, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Don Meredith Andover, KS

Customer service awesome and they move fast

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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James Wallace Friendswood, TX

They were quick, efficient and offered options.

2 years ago

Reply from American Home Shield

Hi James, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Harry Stovall San Diego, CA

Great at helping customers on getting problems solved.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

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Verified Customer

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Roxana La Vergne, TN

Respond quickly, resolved the issue.saved me money.

2 years ago

Reply from American Home Shield

Hi Roxana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 8th, 2022

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Verified Customer

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Andranika Jackson Geismar, LA

Quick response with service, professional service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Okezie Iroz-Nnanta Brentwood, CA

Because they are professional and on time

2 years ago

Reply from American Home Shield

Hi Okezie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 8th, 2022

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Verified Customer

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Ranju Phelan Roseville, CA

Anything that has ever broken they took care of it.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 9th, 2022

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Verified Customer

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Michelle Statfeld

I feel over all they are very nice and helpful. I once had a problem with ac. They never ordered the part.It was a heat wave and it took almost a month to get the part.The company provider could have purchased the part that day. They first never ordered it and then I had to wait for them to go through their own purchasing dept

2 years ago Edited September 8, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Edward L. Murray Newberg, OR

product fixed in a very timely manner and professionally

2 years ago

Reply from American Home Shield

Hi Edward, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

American Home Shield Reviews