American Home Shield: Read 34,888 User Reviews From Real Homeowners

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Verified Customer

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Mike Wenatchee, WA

Great custermer service and very good service overall

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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CLEVELAND HOUSER Goodlettsville, TN

They have always taken care of my repair needs.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Greg Lowe DE Soto, KS

Professional and friendly and acted quickly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Darell Jerry Inglewood, CA

Ease of filing for service; promptness of service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Marie Deshommes Fort Lauderdale, FL

Professional and very helpful in time of need

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Peter Hartly, DE

fast service, quick assigned contractors, good work

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Cheryl Cook Bakersfield, CA

The companies they contract with are excellent!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Genesis Riverview, FL

Professional, on time and fixed whatever the issue was.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Ron Papillon Sparks, NV

Efficient and professional handling of my situation

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Donnie Zelaya Noblesville, IN

Easy to navigate website. Quick resolution of my issues

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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Mona Herrada Plainfield, IL

Getting the company out quick to service you.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Juanita Saunders Dayton, OH

I couldn't believe how quickly my problem was resolved!!!

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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James Frazier Saint Marys, GA

Fast service very professional people very friendly

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Nicola A Willis Raleigh, NC

Professional and friendly, resolved my issues quickly.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Patricia Lowe Maricopa, AZ

I have been able to get my needs met. Very happy with the service.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Jan S Wells Slidell, LA

Ease of use, & communitcation. Washer guy was terrific, plumbers were ok.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Angela Philadelphia, PA

Very Professional but the available times do not work for all schedules

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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GARY BARBIERI

their subcontractor was punctional and knowablige

3 years ago Edited January 10, 2024

Reply from American Home Shield

We're glad to hear your experience went well.

Nov. 5th, 2022

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Verified Customer

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FREDERICA SPERLING Ventnor City, NJ

They are ok when you need service and get reliable service people

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Nov. 5th, 2022

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Verified Customer

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Joseph G Carley Midlothian, TX

Good job but took a week to return to finish job with followup visit.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Larry W Crawford Kingsport, TN

They are very prompt in response time. and do what they are sup[posed to.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Nov. 5th, 2022

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Verified Customer

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Dane Anderson Plano, TX

response times vary - follow up is sporadic and sometimes inaccurate

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Nov. 5th, 2022

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Verified Customer

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Julie Kreider Hurricane, UT

No response to service request in over 2 weeks even though you already charged my credit card.Poor communication,you suck

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Nov. 4th, 2022

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Verified Customer

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GARY HANSON Apple Valley, CA

I have still not had service completed after 3 weeks. Have a refrigerator not working after 3+ weeks.

3 years ago

Reply from American Home Shield

Hi Gary,
I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Nov. 3rd, 2022

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Verified Customer

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ROBERTA DAVIS Philadelphia, PA

They need to bring back when they allow people to select the items they want covered.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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Becky Ames Beaumont, TX

Been long time AHS customer and in recent years they seem to question or fight paying for a repair.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 9th, 2022

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Verified Customer

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David Killeen, TX

rating dropped from a higher score due to issues with current repairs on a parts hold.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Nov. 5th, 2022

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Verified Customer

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Bob Morgia Easton, PA

Always good work and timely the coverage is excellent

3 years ago

Reply from American Home Shield

Hi Bob, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Jerial Hicks Bogan Fayetteville, NC

Efficient in ensuring service is prompt.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 28th, 2022

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Verified Customer

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Gary Vosburg Hemet, CA

Took care of business in a timely professional manner

3 years ago

Reply from American Home Shield

Hi Gary, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 28th, 2022

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Verified Customer

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Robin G Davis Portland, OR

They are very quick to respond to our needs

3 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Robin,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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D Shea Palmdale, CA

Responsive. Work with professional contractors.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Janet Torbak Garland, TX

Very efficient and communication was excellent

3 years ago

Reply from American Home Shield

Hi Janet, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Mary Pierce Bonner Springs, KS

Get my problems fixed in a timely fashion.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Carla Kuhlman Littleton, CO

Excellent response, follow-up and solution to issues

3 years ago

Reply from American Home Shield

Hi Carla, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 28th, 2022

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Verified Customer

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Julie McKay Florence, SC

Good service, saved a lot of money, reliable service people

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 28th, 2022

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Verified Customer

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Robin Keith Pawnee, OK

They got back to me in a very timely manner.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Lauren Silvestri Norristown, PA

They have been responsive to my issues and found solutions.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Karla bolken Henderson, NV

Problem resolution, timeliness, professionalism

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Carolyn Sue Deierling

The gentleman was helpful, knowledgeable and courteous.

3 years ago Edited October 27, 2022

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Deb Grace Saint Paul, MN

Quick response friendly service and fixed correctly

3 years ago

Reply from American Home Shield

Hi Deb,
Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 27th, 2022

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Verified Customer

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Denise Jackson Ben Wheeler, TX

Never had a problem with repairs and/or replacements

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Luther B Washington Fresno, CA

Overall program timely response to service requests

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Rodney Redding

always come through. been with them for a very very long

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Doug Taylor Cleveland, OH

Everything went smoothly. It didn't take long.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Verified Customer

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Patrick Malone Orlando, FL

Fast response, great service. Easy to usee

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Mary Palm Desert, CA

Arrived on time rekeyed my locks and made new keys

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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Verified Customer

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Sanjay joshi League City, TX

Took care of my problem resolve the issue

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 31st, 2022

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Verified Customer

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Lisa Kelley Windsor, CA

Quick response time, easy to request service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 31st, 2022

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Verified Customer

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Terri Pagenkopp Buena Park, CA

Response is great. And respectful people.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 31st, 2022

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