American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Tiffany Pittman San Antonio, TX

Every year my rate goes up, but there are no added services. Some of the contractors are not good.

2 years ago

Reply from American Home Shield

Thanks for sharing your feedback.

Aug. 24th, 2022

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Verified Customer

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Anthony Barretta Norristown, PA

I am still waiting for a resolution and the call center agents have not been helpful.

2 years ago

Reply from American Home Shield

Hi Anthony, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Jim Ford Mount Pleasant, SC

Not always a good experience. Very long wait to speak with customer service always

2 years ago

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Verified Customer

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Helena Tselos Tempe, AZ

I like having answers before being forced to pay the deductible.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Tiffany Loveland, CO

The customer service was very helpful throughout the process

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 23rd, 2022

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Verified Customer

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Erich Graham Randolph Atlanta, GA

for my first experiece, having doors re-keyed, they did pretty well

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 23rd, 2022

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Verified Customer

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Shawn Raleigh, NC

Wait on hold for hours, referrals to terrible contractor, worst customer service ever and has gotten so bad we might leave

2 years ago

Reply from American Home Shield

Hi Shawn, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number or property address.

Aug. 18th, 2022

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Verified Customer

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Marta Battle Cathedral City, CA

I WILL BE CANCELLING YOUR POLICY DUE TO YOU NOT PAYING FOR EXPENSES THAT ARE COVERED VERY UPSET WITH THIS COMPANY AFTER ALL THE YEARS I HAVE USED YOU

2 years ago

Reply from American Home Shield

Hi Marta, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Patricia Wilson Savannah, GA

Issue not resolved and I was charged twice. Each time the work order has been marked closed although it was not.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 19th, 2022

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Verified Customer

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Anonymous Schenectady, NY

The people who fixed the water heater. Sent a water damage company who is threatening me for payment instead of the home owner insurance

2 years ago

Reply from American Home Shield

Hi, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your AHS contract number.

Aug. 19th, 2022

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Verified Customer

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Laura Lamson Altamonte Springs, FL

Lack of communication between, customers and contractors. My worse nightmare. Talked to 5 reps over and over. Unacceptable.

2 years ago

Reply from American Home Shield

Hi Laura, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 18th, 2022

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Verified Customer

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Cheryl Sargent Orange, TX

Very positive experience, I'm glad that we chose AHS.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Heath Thomas San Antonio, TX

Commitment towards fulfilling customer requirements.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 13th, 2022

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Verified Customer

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Rod Clift Manor, TX

Quick response, good coverage, relolve issues.

2 years ago

Reply from American Home Shield

Hi Rod, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Hector J Polanco Austin, TX

Fast, efficient responses to my problems

2 years ago

Reply from American Home Shield

Hi Hector, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2022

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Verified Customer

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Aubrey Keck Apache Junction, AZ

My experience with AHS has been positive.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 15th, 2022

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Verified Customer

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Jack Baudistel Chandler, AZ

things get repaired as quickly as possible by professionals

2 years ago

Reply from American Home Shield

Hi Jack, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Mayra Smith Buckeye, AZ

knowledgeable repairman friendly neat and professional

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 15th, 2022

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Verified Customer

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Raquel Tucson, AZ

Efficient and on time. Nothing more to add…………

2 years ago

Reply from American Home Shield

Hi Raquel, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2022

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Verified Customer

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Kathryn Fort Severinghaus Albuquerque, NM

The company fixed my AC timely and professional

2 years ago

Reply from American Home Shield

Hi Kathryn, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Gillis Johnson Las Vegas, NV

They were on time, very efficient and did a good job,

2 years ago

Reply from American Home Shield

Hi Gillis, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2022

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Verified Customer

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Luis Las Vegas, NV

The process is so easy. The help is quick.

2 years ago

Reply from American Home Shield

Hi Luis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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John Montebello, CA

So far…my repairs have been made professionally

2 years ago

Reply from American Home Shield

Hi John, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Leslie Escondido, CA

Detect the problem quickly and efficiently.

2 years ago

Reply from American Home Shield

Hi Leslie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2022

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Verified Customer

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Kathy Espinoza Riverside, CA

Responsive and competent . Well worth the money

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 15th, 2022

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Verified Customer

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David Corona, CA

Problem fixed First time much appreciated

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 15th, 2022

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Verified Customer

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Anthony Wuco Bakersfield, CA

They have always responded quickly to our requests

2 years ago

Reply from American Home Shield

Hi Anthony, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Wendy Palmdale, CA

dependability, no hidden fees, know what your getting

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 15th, 2022

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Verified Customer

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Carla Rodriguez Stockton, CA

They are quick to respond to my online service request.

2 years ago

Reply from American Home Shield

Hi Carla, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Courtney Harrel Stockton, CA

I found them to be very reliable and courteous

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Windi Bien Depoe Bay, OR

My claims have always been handled and resolved quickly.

2 years ago

Reply from American Home Shield

Hi Windi, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Terri Ramos Sublimity, OR

Always timely and get the job done correctly

2 years ago

Reply from American Home Shield

Hi Terri, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Larry Godbold Tarpon Springs, FL

Responsive and fixed my issue first time

2 years ago

Reply from American Home Shield

Hi Larry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 12th, 2022

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Verified Customer

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Kimberly Mannino West Palm Beach, FL

Very helpful, fast services and good work.

2 years ago

Reply from American Home Shield

Hi Kimberly, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Zach Brown Lake Worth, FL

They are always there when you need them.

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Aug. 16th, 2022

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Verified Customer

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David M Brooks Leesburg, FL

Very helpful, respectful and solving my problem

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Travis Jerome Tate Mobile, AL

They are very quick to find my problem and fix it

2 years ago

Reply from American Home Shield

Hi Travis, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Anonymous Bowling Green, KY

They have been most responsive and provided great service

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 16th, 2022

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Verified Customer

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Holder Painesville, OH

Timely professional great rates great coverage

2 years ago

Reply from American Home Shield

Hi Holder, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Juamual Pitt Rockford, IL

Excellent service and timeless when I request service.

2 years ago

Reply from American Home Shield

Hi Juamual, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 12th, 2022

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Verified Customer

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Delphia Vega Ozark, MO

Quick response once I asked to have someone come by.

2 years ago

Reply from American Home Shield

Hi Delphia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 11th, 2022

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Verified Customer

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Bernard Tiegerman Dallas, TX

I haven't had any issues when using the services

2 years ago

Reply from American Home Shield

Hi Bernard, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Connie Kitkoski Conroe, TX

Very fast response to repair the broken AC

2 years ago

Reply from American Home Shield

Hi Connie, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Dee Desai Alpharetta, GA

associates are friendly and professional

2 years ago

Reply from American Home Shield

Hi Dee,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

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Verified Customer

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MaryAnn Kelly Pensacola, FL

Their service was quick fast and efficient

2 years ago

Reply from American Home Shield

Hi MaryAnn, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 11th, 2022

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Verified Customer

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Frank niemiec Indianapolis, IN

Good fast service . Problem solved in one visit. No hassle

2 years ago

Reply from American Home Shield

Hi Frank, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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kathleen gierke Glendale, AZ

Kept their word. Prompt efficient service responses.

2 years ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

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Verified Customer

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KIMBERLY WOOLFORD Baltimore, MD

Excellent service, make sure the job is done right!

2 years ago

Reply from American Home Shield

Hi Kimberly, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 16th, 2022

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Verified Customer

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NICHOLAS GRACE Sanford, FL

Problem resolved, very professional, good communication

2 years ago

Reply from American Home Shield

Hi Nicholas, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 12th, 2022

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Verified Customer

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Nick Mcpheron Evansville, IN

Fast next day service.. problem fixed right away

2 years ago

Reply from American Home Shield

Hi Nick, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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