American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Verified Customer

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Maria Gonzalez Fort Worth, TX

Service was prompt andresolved my issue.

2 years ago

Reply from American Home Shield

Hi Maria, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 16th, 2022

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Verified Customer

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V Adams Mesa, AZ

They are very communicative and accomodating.

2 years ago

Reply from American Home Shield

Hi V, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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DeAnna Williams Champaign, IL

AHS does a good job of scheduling service technicians.

2 years ago

Reply from American Home Shield

Hi DeAnna, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Peter Antonucci Ridgefield, CT

ANS is responsive and it's easy to make a claim online.

2 years ago

Reply from American Home Shield

Hi Peter, Thank you for sharing feedback about your most recent AHS service experience.

Aug. 16th, 2022

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Verified Customer

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Ivonne Dome Tenafly, NJ

quick response times,professionalism and success

2 years ago

Reply from American Home Shield

Hi Ivonne, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Julie Pektor Somerville, NJ

Excellent workmanship, quick response, 100% taken care of.

2 years ago

Reply from American Home Shield

Hi Julie, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Aug. 12th, 2022

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Verified Customer

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Barbara Jean Chesler Springfield, PA

I'm really happy with the providers they send.

2 years ago

Reply from American Home Shield

Hi Barbara, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Ida Bassil Washington, DC

Wonderful company. Professional timely and caring

2 years ago

Reply from American Home Shield

Hi Ida, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 12th, 2022

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Verified Customer

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Ben Hill Manassas, VA

Fast service and very qualified technician.

2 years ago

Reply from American Home Shield

Hi Ben, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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K. Gaillard Leesburg, VA

Allowing me to get the best company to fix my house

2 years ago

Reply from American Home Shield

Hi K, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 16th, 2022

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Verified Customer

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Gary Jones Capitol Heights, MD

Very professional, quick to send someone

2 years ago

Reply from American Home Shield

Hi Gary, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 12th, 2022

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Verified Customer

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Kevin Epps Portsmouth, VA

Rapid response. Quality contractors. No delays.

2 years ago

Reply from American Home Shield

Hi Kevin, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 16th, 2022

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Verified Customer

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Aisha Q Dunning Columbus, OH

Have medical issues ,took 3 days to get someone here to fix it . Not good with medical conditions .

2 years ago

Reply from American Home Shield

Thanks for your review. If you are still in need of assistance, please reach out to us through our customer service line.

Aug. 17th, 2022

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Verified Customer

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Valerie J Ralands Indianapolis, IN

Technicians normally good but billing me for service not requested. Rates gone up too

2 years ago

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Verified Customer

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Svetlana Mitrovski Urbana, IL

Minimal feedback on service calls. No coverage for installation of replacement ceiling fan.

2 years ago

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Verified Customer

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Rafael Herrera Pleasanton, CA

It took a week to get an appointment to get my air fixed when temps were 100 deg in Florida

2 years ago

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Verified Customer

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Elizabeth Coriell Cleves, OH

First company was in Kansas and then they found one right here in Blue Springs

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Phyllis Munson Groveland, CA

Fast intervention but not much covered! My AC is still broken!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 13th, 2022

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Verified Customer

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Janice K Pahlas Blue Springs, MO

I am still waiting for my Loews e card to replace my refrigerator

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 13th, 2022

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Verified Customer

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Donny Mason Groveland, FL

The company started immediately getting someone to my house.

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 13th, 2022

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Verified Customer

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Odis Young Malvern, AR

AHS is very misleading. They approved me to use local central AC contractor then changed their minds and said it was too expensive.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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Robert Foster Camden, SC

Very difficult to get a hold of. Representatives are really difficult to understand they use less than reliable contractors.

2 years ago

Reply from American Home Shield

Hi Robert, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Tony Dulawan El Cajon, CA

I have service orders that have not been completed and I have not received any calls about the status lately.

2 years ago

Reply from American Home Shield

Hi Tony, Thank you for your feedback regarding American Home Shield and your most recent service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 11th, 2022

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Verified Customer

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Michelle Bonner Richmond, TX

Our ac brok in the begining of July. It is noe August and we still have no ac. Totally unacceptable

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 12th, 2022

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Verified Customer

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CLAUDIA OWENS Chandler, AZ

central air has yet to be resolved. Living in 100+ weather, I have multiple sclerosis the heat wears me down.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Aug. 12th, 2022

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Verified Customer

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Thomas Perkins Tarboro, NC

Great customer service value for the cost

2 years ago

Reply from American Home Shield

Hi Thomas, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Branden Stoliker Tucson, AZ

Quick referral to contractor for repairs

2 years ago

Reply from American Home Shield

Hi Branden, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Thompson Hardinsburg, KY

It was easy to get the help I needed with my issue.

2 years ago

Reply from American Home Shield

Hi Thompson, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Martha Chico, CA

Had everything to fix items less than an hour

2 years ago

Reply from American Home Shield

Hi Martha, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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George Hernandez Grand Prairie, TX

The coverage and pricing is budget friendly.

2 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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stephanie grimes Volcano, CA

prompt and customized service to meet my needs

2 years ago

Reply from American Home Shield

Hi Stephanie, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 10th, 2022

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Verified Customer

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Brooks Conover Cleburne, TX

good service; technician knew exactly what he was doing.

2 years ago

Reply from American Home Shield

Hi Brooks, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2022

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Verified Customer

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Daniel Diaz Summit-Argo, IL

Experience meets and exceeds over and over! Great job AHS

2 years ago

Reply from American Home Shield

Hi Daniel, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Aug. 10th, 2022

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Verified Customer

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Patricia Williams Valley Center, KS

They responded quickly and it resolved issue

2 years ago

Reply from American Home Shield

Hi Patricia, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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anil kumar Gopalapura venkatesh Pleasanton, CA

Timely response and customer care support

2 years ago

Reply from American Home Shield

Hi Anil, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Sara Edminsten Oklahoma City, OK

Service was quick and efficient. Communication was great.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi Sara, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Harry Donald Black Rancho Cordova, CA

the ability to get a repair person to our home quickly.

2 years ago

Reply from American Home Shield

Harry, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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John Poelman

Great service all around. Contractors that come out do a good job and are super informative

2 years ago Edited January 10, 2024

Reply from American Home Shield

Hi John, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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D H Helotes, TX

Mr. M (the Appliance Guy) provided great customer service.

2 years ago

Reply from American Home Shield

Hi DH, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2022

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Verified Customer

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Demetria Covington Baltimore, MD

It was extremely easy to process my claim.

2 years ago

Reply from American Home Shield

Hi Demetria, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 10th, 2022

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Verified Customer

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Renee Martschinske Minneapolis, MN

Responsive, professional, good customer service

2 years ago

Reply from American Home Shield

Hi Renee, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Rosie niku West Hollywood, CA

They are amazing great coverage and very quick service

2 years ago

Reply from American Home Shield

Hi Rosie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Aug. 8th, 2022

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Verified Customer

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ANGELA S Jones Erlanger, KY

The service man Very prompt on time good service

2 years ago

Reply from American Home Shield

Hi Angela, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Aug. 8th, 2022

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Verified Customer

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Debrah North Richland Hills, TX

Timeliness, professionalism, courtesy, callbacks

2 years ago

Reply from American Home Shield

Hi Debrah, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

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Verified Customer

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Ms. Gibson Rineyville, KY

AHS Representatives are timely and professional!

2 years ago

Reply from American Home Shield

Hi Ms. Gibson, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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Gonzalo M Phoenix, AZ

Their personnel is very helpful and efficient

2 years ago

Reply from American Home Shield

Hi Gonzalo, Thank you for your feedback!

Aug. 10th, 2022

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Verified Customer

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George Arlet Mount Pleasant, SC

This service was easy, past issues were a problem

2 years ago

Reply from American Home Shield

Hi George, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Dorothy Jennette Brentwood, TN

Quick response and timely fix. Very professional

2 years ago

Reply from American Home Shield

Hi Dorothy, We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Aug. 8th, 2022

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Verified Customer

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cheryl reddic Menomonee Falls, WI

great service great responce very polite and understanding

2 years ago

Reply from American Home Shield

Hi Cheryl, We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Aug. 9th, 2022

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Verified Customer

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Jerry Hopkins Coppell, TX

Timely, the know their work, finished professionally

2 years ago

Reply from American Home Shield

Hi Jerry, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Aug. 8th, 2022

American Home Shield Reviews