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American Home Shield Reviews

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8.9

Overall Score

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Annette K Kruse Atkins, IA

I had been waiting since September 8th to get my AC fixed and here it is October 7th and I still don't have a date and time when it'll be dix

3 years ago

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Reply from American Home Shield

Hi Annette, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Youchang Hu New Smyrna Beach, FL

I have not received pay out for air conditioning and it has been over 4 months. No one responded to my last email. Avoiding payout...?

3 years ago

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Reply from American Home Shield

Hi Mr. Hu, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 13th, 2022

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Kathleen Byrne-Pfeiffer Virginia Beach, VA

Still trying to close a claim from June 2, 2022. I have called at least 12 times with the same answers, which amounted to nothing being settled

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 14th, 2022

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ES Cupertino, CA

They do the bare minimum. Rather than replace a bad product or equipment or appliances, they would much rather repair appliances piece by piece.

3 years ago

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Reply from American Home Shield

Hi ES, I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues. Please provide your AHS contract number.

Oct. 18th, 2022

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Sandra Waugh Williams Suitland, MD

The came on and the problem was fix 15 minutes

3 years ago

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Reply from American Home Shield

Hi Sandra, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Oct. 10th, 2022

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Shari El Paso, TX

Prompt response to questions, concerns or request.

3 years ago

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Reply from American Home Shield

Hi Shari, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Rosa M Pitts Chelsea, AL

GOOD AND TIMELY SERVICE BY PERSONNEL ASSIGNED

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Larry Dull Terre Haute, IN

They were very curtious and quick response

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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JOAN MAULDIN Columbus, OH

They responded quickly and set me up with a repair company

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Jennifer Goede Bangor, WI

The problem or repair is fixed in a timely matter.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Rebecca L Donahue Cantonment, FL

Quality of work , attitude of workers , overal work ethic.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Delores White Las Vegas, NV

Fair price and quick service. Makes repairs less stressfull

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Keith Drozd Nolanville, TX

They offer responsive, quick, effective service.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Monique Wilson Savannah, GA

Savings they made sure we were taken care of .

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Francois Wise Moreno Valley, CA

Reliable and the people they send to fix things are good

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Ron Sterchi Columbia, MO

Great value, very responsive, fast fix, clear followup

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Vanessa Tampa, FL

Responds quickly to requests for service

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Grace Simmons Elizabeth City, NC

Prompt responses. Ease of making a claim.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Candace DuRegger Oklahoma City, OK

Responsive and clearly articulate my coverage options.

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Ashleigh Matthias Oklahoma City, OK

Quick response time, easy to use website

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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MYRNA MINTON-KUHNS Madisonville, KY

The issue was resolved in a timely manner

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Ofelia Gonzalez LA Habra, CA

The service was great. The end result was positive

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Austen David Conniff Clinton Township, MI

They resolved my problem very quickly and completely

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Kathy Goldstein Lafayette, CO

HS takes care of business, never a hassle.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Yolanda V Dunn Aurora, IL

Professional experience observed during repairs.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Ghada Mohamedaly

They got the job done quickly and professionally.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Carol Peach Independence, MO

Easy process, good communication, on time, fixed issue

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Sean Hogan Gilberts, IL

Great coverage and they understand your needs

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Barbara Schwebke Lancaster, CA

Extremely good service and done quickly.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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RACHEL M FLORES Sacramento, CA

Worked as advertised. Partner companies are excellent.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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Greg Belcher

Because they are good at fixing my problems

3 years ago Edited October 6, 2022

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Reply from American Home Shield

Hi Greg, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 10th, 2022

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wayne smith Chantilly, VA

The plumber assigned was excellent. Very Knowledgeable.

3 years ago

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Reply from American Home Shield

Hi Wayne, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Oct. 10th, 2022

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Lorraine Bernard Fort Pierce, FL

Fixed the problem in a short about of time.

3 years ago

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Reply from American Home Shield

Hi Lorraine, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Oct. 10th, 2022

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Sheila Sciachitano Des Moines, IA

Process was smooth and work was completed.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 10th, 2022

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Jose Madrueno Saint Johns, AZ

I'm very satisfied with the service on my A/c

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Judy Bugarin San Jose, CA

Service was fast and the job was done well.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 7th, 2022

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Marshall Moses Fairless Hills, PA

i was told that my wholecentralairwouldnot be covered becase it would cost,to muchthisis afteripaid.

3 years ago

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Reply from American Home Shield

Hi Marshall,

I hate to hear about your most recent AHS experience and the issues that have occurred. I would be glad to speak with you to resolve the issues.

Oct. 7th, 2022

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Stacey Ushery-Wright Lancaster, SC

The company always puts band aids on my problems but does not truly fix the problem

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 11th, 2022

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Cameron Kolle Mesa, AZ

Not so great with resolving issues with customer complaints. Had to have calls escalated

3 years ago

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Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Oct. 12th, 2022

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Beth Larsen Olathe, KS

Most experiences have been great. Fast service, good partner companies.

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Oct. 7th, 2022

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Judy Gordon Spring, TX

Plumbers Edge Water was amazing! My best experience ever with Home Warranty.

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Oct. 10th, 2022

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Lythia Randall Suffolk, VA

Efficient service; technology infrastructure; good coverage options

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Oct. 7th, 2022

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STEPHANIE J HUDON Bryan, TX

leak inspector could have come faster but it was less than 10 days

3 years ago

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Reply from American Home Shield

Your feedback is greatly appreciated.

Oct. 7th, 2022

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Carrie Bates Sacramento, CA

the company always finds a way to no cover item. They also will keep repairing an HVAC that needs to be replaced

3 years ago

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Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Oct. 6th, 2022

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Eleanor Anderson Marion, KS

They were able to find a company to get the job done fast!

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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Pamela Malone Chardon, OH

The scheduling, the communication, the technician

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Cori Chaker Liberty Lake, WA

Timely service and coverage of every claim I've had

3 years ago

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Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 30th, 2022

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WILLIAM HOLT Scottsdale, AZ

They provide the service they promise at a reasonable price

3 years ago

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Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 30th, 2022

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Hajra M Masood Sacramento, CA

the technicians are alway very professional.

3 years ago

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Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 30th, 2022

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Jim biselli Graeagle, CA

Received service quickly and problem was fully resolved

3 years ago

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Reply from American Home Shield

Hi Jim, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Sep. 30th, 2022

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