American Home Shield: Read 34,871 User Reviews From Real Homeowners

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Verified Customer

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Beth Schleipman Fenton, MO

The response was fast and the problem was solved.

3 years ago

Reply from American Home Shield

HI Beth,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Brian Honeycutt Gilbert, AZ

Great service and they sent out good technicians.

3 years ago

Reply from American Home Shield

Hi Brian, We appreciate your feedback and hope you continue to enjoy the resolutions that our contractors provide!

Sep. 20th, 2022

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Verified Customer

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Ms. Brooks King George, VA

on time, explain and fix problem and future problem.

3 years ago

Reply from American Home Shield

Hi Ms. Brooks, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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Hugo Ruthling Oro Valley, AZ

Response was fast as was the customer service.

3 years ago

Reply from American Home Shield

Hi Hugo,
We love to hear when we have provided fast and professional service to our customers. Please continue to share your experiences with us and we will continue to strive to meet your needs.

Sep. 19th, 2022

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Verified Customer

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Ethan C. Hyde Calumet City, IL

Good service. Always on a timely basis.Never had a problem

3 years ago

Reply from American Home Shield

Hi Ethan, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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Robert Blanchard San Antonio, TX

Very responsive.Our issue was fixed quickly

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Yvonne Williams Richton Park, IL

On time recommendation for a quality service.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Denia E Garza Savannah, GA

The online request for service is very user friendly.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Adam Milam Randallstown, MD

Great Service, Great Price, Great Customer Service

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Bryan Brandenburg Harrison Township, MI

Easy to make a claim. Contractors are professional.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Stevianne Gant Whitwell, TN

Very professional, on time and great attitude

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Edward E Dawkins Oklahoma City, OK

Excellent customer service and quick service

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Jessie Jean Loganville, GA

AHS is very professional in dealing with your issues.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Jeffrey Eisenstein Las Vegas, NV

Great Customer Service setting up the appointment.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Jan Southern Houston, TX

They are very quick to respond and send out great vendors

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Kenya Belleville, IL

I had two issues and they were quickly resolved

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Robert Christiansen West Chester, PA

AHS has always delivered high quality service for our home.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Jackie Reynolds Knoxville, TN

Always there when you need them and very professional

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Thomas Hancock Mesquite, NV

Great customer service and service providers!

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Brent Womble Amarillo, TX

Professional, reliable, timely, honest service

3 years ago

Reply from American Home Shield

Hi Brent, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 19th, 2022

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Verified Customer

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mary jaynegeorgeton Cincinnati, OH

was able to fix the problem very quickly

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Anand Lulay Carrollton, TX

Prompt response .. no surprises in pricing

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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Elmo San Antonio, TX

Excellent service from waitress and Chef.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Sep. 19th, 2022

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Verified Customer

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Vergilene Bryant Alvarado, TX

They called repairman like they are suppose to

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Yolanda Hermosillo La Puente, CA

Take care of business quickly and efficiently.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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T Pepper Erie, PA

They were timely in getting us the help we needed.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Robert Geurin Electra, TX

Their technicians are the best and they your problem

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Maryann Bourgeois Heath, OH

Very prompt and knew exactly what to do.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 19th, 2022

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Verified Customer

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LeConstance Roberts Waukegan, IL

Promptness of service. Technicians in my area.

3 years ago

Reply from American Home Shield

Hi LeConstance,
Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Sep. 19th, 2022

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Verified Customer

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Cornelia bielefeldt Cedar Hill, TX

I had 3 calls this year 1 was good 2 was horrible 3rd was excellent

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Stacy Ladera Ranch, CA

Some of the contractors they work with are better than others

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 19th, 2022

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Verified Customer

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Walter sniezek

Respond time for service company calling back to set up appointment

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 19th, 2022

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Verified Customer

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Connie neal Boonville, MO

Great service the technion was knowledgeable and very respectful

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Nelson Almeida Lancaster, CA

Good experience with AHS and not really good with contractors

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 16th, 2022

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Verified Customer

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Karen Moore Hobart, IN

Most times, a good contractor is sent out to resolve o problem.

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 16th, 2022

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Verified Customer

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Tonji Durant Tucker, GA

The contractors are generally okay. However, there really isn't a cost saving.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 16th, 2022

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Verified Customer

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John Buhs Fullerton, CA

The coverage is less than anticipated. I have had a few claims where I felt abused by AHS

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Gary James Stow, OH

Had a lot of trouble with one claim to replace a refrigerator which took about 3 months

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Jose A Cortazar Jr Blythe, CA

Takes to long for service. When the service company arrives they have to order parts and come back.

3 years ago

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Patricia Falls Calumet City, IL

Always licensed vendors come to do the job

3 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your experience. We are working diligently to improve the overall customer experience.

Sep. 20th, 2022

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Verified Customer

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Dan Paskan Mayer, AZ

Elan electric,who the recommended never got back to me to do a upgrade so I can't install a new range

3 years ago

Reply from American Home Shield

Hi Dan, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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abdel alajaj Flint, MI

I have had the problem unsolved for a month now and i already paid the fees three times to 3 different contractors

3 years ago

Reply from American Home Shield

Hi Abdel, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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TRACY DUARTE San Jose, CA

For the most part I get some good contractors. But my air conditioner contractor was awful!! Never was fixed

3 years ago

Reply from American Home Shield

Hi Tracy, I hate to hear about your AHS service experience and the issues that occurred. I would be glad to speak with you to discuss a resolution.

Sep. 16th, 2022

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Verified Customer

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Bryan E Greenlee Norman, OK

They don't listen to the customer and the operators that take the initial call don't always understand what you are explaining!

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Sep. 15th, 2022

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Verified Customer

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Ariane Guardarramas Indian Trail, NC

The AC unit has been repaired twice and stopped working again because AHS won't authorize replacement of the full unit.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Sep. 15th, 2022

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Verified Customer

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Tiffaney Hernandez San Jacinto, CA

My ac claim was denied due a part that doesn't appear in the owner's manual for my unit as a part but AHS claims its a required part.

3 years ago

Reply from American Home Shield

Hi Tiffaney, I hate to hear about the issues that you have experienced with American Home Shield. I would be glad to speak with you about your experience.

Sep. 15th, 2022

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Verified Customer

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Jay Wink Grovetown, GA

They have assisted me in resolving my AC

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Sep. 9th, 2022

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Verified Customer

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Duane Stephens Fountain Hills, AZ

The plumber replaced our kitchen facet and he was skilled.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Sep. 9th, 2022

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Verified Customer

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Michael Wade Jackson Austin, TX

Very helpful my problem was fixed in a timely matter

3 years ago

Reply from American Home Shield

Hi Michael, Your feedback is more than appreciated and we hope you continue to enjoy your AHS home warranty and the coverage we provide in a timely manner!

Sep. 8th, 2022

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Verified Customer

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Terrence R Woolman Las Vegas, NV

Prompt service and responsive to requests

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Sep. 9th, 2022

American Home Shield Reviews