American Home Shield: Read 34,360 User Reviews From Real Homeowners

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Ruth Young Metairie, LA

Mostly able to alleviate the problem within one are two business days.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Linda Somerset, WI

Very nice tech, but wish they could give a better time window

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Kathy Williams Gardena, CA

Service was good replacement items seems a lot cheaper than what I had

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Ron Black River Falls, WI

Good service, sometimes slow in getting replacement appliances.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Kristinia Gregory Virginia Beach, VA

We have had great treatment from all of the companies we have worked with.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Bart Thomas Savino Loxahatchee, FL

Easy scheduling and fast response. Issues with well water repair time.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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DaNene Neff New Haven, IN

Quick response and the companies that come to service my issue have been good.

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Warren Leet Erie, PA

Timely repair most of the time; always timely last two years

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Robert McConnell Surprise, AZ

helped us getting home ready to sell with needed repairs/replacements...

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Laura Mann Omaha, NE

Technicians are assigned quickly but issues are not always resolved quickly.

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Brent Dickinson Verdigris, OK

The problem has yet to be resolved and I am awaiting a second request for the same issue

2 years ago

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RitaChaney Corona, CA

the repair businesses are 50 miles away. always get an app a week after calling

2 years ago

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Verified Customer

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Orin C Mcgee Mangum, OK

Good for appliances I'm going on a month now with no AC though that's unacceptable

2 years ago

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Ron bass Southlake, TX

Repair process is slow, prices keep going up with less service, considering canceling

2 years ago

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Verified Customer

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Noemi Vazquez Calipatria, CA

Attention is good. but the contractors they have for the services do not meet the standards.

2 years ago

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Verified Customer

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Shannon Biloxi, MS

Customer service is not helpful. I had to call fir 5 months to resolve a billing issue.

2 years ago

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Verified Customer

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Dadria Stafford, VA

Everything broken is not covered. Pay 75 to come out to having to pay a contractor more.

2 years ago

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Verified Customer

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Anthony Glendale, AZ

They are hard to understand And they don't have all the answers when you need them

2 years ago

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Verified Customer

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Van Robinson Lawton, OK

It's taken months for repairs, contractors quit and leave the ccustomer's helpless

2 years ago

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Verified Customer

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Gale Clark Woodstock, MD

We ended paying a plumber out of our pocket to fix the things that the plumber you sent messed up.

2 years ago

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Verified Customer

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Anita Brooks Olive Branch, MS

they did not notify me about the renewal of my contract and they increase my monthy payment

2 years ago

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Verified Customer

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Melissa Biedermann Knoxville, TN

They made us pay for something that we should not have had to because it was not an exclusion listed under our contract.

2 years ago

Reply from American Home Shield

Hi Melissa, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Thomas Leagon Hudsonville, MI

Waited 6 weeks for refrigerator for a family of 6, gave AHS one more chance, filed a pool pump claim June 3rd and it's still not fixed!!!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Jul. 7th, 2022

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Verified Customer

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Donna Jackson Fairfield, CA

Never installed my ceiling fan, told me I had a designer fan and they don't install..but that's what I had before nothing was said!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Jul. 8th, 2022

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Verified Customer

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Vahan Burbank, CA

Bunch of crooks working there , when it comes for service all they is playing game and lie and blame the customers and using 1 star vendors

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Brian Tucson, AZ

Terrible service. Waiting for them to send the correct part for an AC compressor. Has taken nearly a month with up to 100deg weather.

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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Elva Ewell Pearland, TX

My oven has caught on fire twice, but they keep putting a bandaid on it. SHS use to offer new appliances. Frustrated

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 8th, 2022

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Verified Customer

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Steven Fort Worth, TX

It's everytime I have to talk to a rep, then when I ask for a supervisor I never get a response. Horrible customer service!

2 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed.

Jul. 7th, 2022

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Verified Customer

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John Franz Simi Valley, CA

I switched from First American based on your promise and when we needed you for our new home you so cavilarly denied us.

2 years ago

Reply from American Home Shield

Hi John, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 12th, 2022

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Verified Customer

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Ryan Kastens Mulvane, KS

Send good contractors out of areas that "cost them too much" ultimately leaving customers waiting for DAYS to get things fixed.

2 years ago

Reply from American Home Shield

Hi Ryan, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Jul. 7th, 2022

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Verified Customer

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Will Nathan Baltimore, MD

I have been waiting for over 30 days to have service on a refrigerator repair. The level of service has been totally unacceptable

2 years ago

Reply from American Home Shield

Hi Will, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred. Please provide your property address.

Jul. 12th, 2022

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Verified Customer

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Lavonne Hayes Crete, IL

The representative was very patient and helpful

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Kathleen Rebosky Saltsburg, PA

Exceptional service from AHS, fast and friendly!

2 years ago

Reply from American Home Shield

Hi Kathleen, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Jarlath Rowe Prairieville, LA

Quick response, communication was well and professional

2 years ago

Reply from American Home Shield

Hi Jarlath, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 4th, 2022

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Verified Customer

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Myrna Parsons Lubbock, TX

The whole process was quick and efficient

2 years ago

Reply from American Home Shield

Hi Myrna, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 4th, 2022

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Verified Customer

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Ramiro Garcia Austin, TX

Israel was prompt, friendly and professional:

2 years ago

Reply from American Home Shield

Hi Ramiro, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Carolyn Payne Roanoke, VA

The plumber was great.Still waiting to have doors rekeyed

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Greg Charleston Jacksonville, FL

Professionalism and cooperative nature of the technician

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Cathy Janousek Staplehurst, NE

Had no problems with the on line service I have received

2 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 30th, 2022

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Verified Customer

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Emmanuel tabe Richmond, TX

They are good professionals and very punctual

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Roshanna Weatherly Johns Thomasville, AL

They fix my dryer and the guy that came out was very nice

2 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Andrew Lara Valencia, CA

Always take care of issues we called about

2 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 30th, 2022

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Verified Customer

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Mark Lubinski Weatherford, TX

They took care of the problem quickly and efficiently

2 years ago

Reply from American Home Shield

Hi Mark, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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Verified Customer

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Brad

They clearly give instructions for us to follow to get the issues resolved.

2 years ago Edited January 10, 2024

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 30th, 2022

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Verified Customer

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Lisa Memphis, TN

Quick and easy and got the job down quickly

2 years ago

Reply from American Home Shield

Hi Lisa, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Tanishia Skeith Gulfport, MS

The overall experience and service was great.

2 years ago

Reply from American Home Shield

Hi Tanishia, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Nicole A. Griffin Bryant, AR

Excellent customer service and quality of service

2 years ago

Reply from American Home Shield

Hi Nicole, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jun. 30th, 2022

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Verified Customer

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Shahzeb Saleem Raleigh, NC

That was quick and easy .. techcian was experineced

2 years ago

Reply from American Home Shield

Hi Shahzeb, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 27th, 2022

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Verified Customer

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Tammy Wilkins Huntsville, AL

Very helpful , fast service, and dependable

2 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 30th, 2022

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Verified Customer

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Margaret Aldrich Locustgrove, VA

Professional and prompt complete...

2 years ago

Reply from American Home Shield

Hi Margaret, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 27th, 2022

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