American Home Shield: Read 34,899 User Reviews From Real Homeowners

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Verified Customer

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Amador RODRIGUEZ jR Kennesaw, GA

Have really enjoyed the great job that have been done on my home.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 10th, 2022

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Verified Customer

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JAMES WILEY Prescott, AZ

They completed the job as soon as possible.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Daniel J Rodriguez Guevara Texarkana, AR

Online Claim, Easy, Quick Respond, Quick Solution

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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KEVIN L VAUGHN Killeen, TX

Quick response, great customer service, always professional

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Aug. 8th, 2022

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Verified Customer

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Donna honold Cuba City, WI

Repair or replacement were done in a timely manner.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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Matilda White Aurora, CO

When I call, they take care of everything right away.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Aug. 8th, 2022

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Verified Customer

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LaShaundia Lewis Saint Ann, MO

24 hours claims that can be done online.

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Aug. 8th, 2022

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Verified Customer

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Larry Carr Lincoln, NE

Very hard to communicate with them. Some of your representatives have trouble with speaking and clear English.

3 years ago

Reply from American Home Shield

Hi Larry, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Lloyd Gabbert Jacksonville, FL

Still trying to get a/c after 4 weeks. He keeps coming and trying. We are 84, live in Fla and it is HOT

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate to hear that you were not satisfied with your experience. I would be happy to assist you with this matter.

Aug. 8th, 2022

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Verified Customer

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Cindy Tobosa Puyallup, WA

Still waiting to have our A/C uhit repaired. 3 service calls and now were waiting for parts.

3 years ago

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Verified Customer

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Hampapuram Ramapriyan Camarillo, CA

Recent experience with hot water heater replacement was bad. Experience with AC service was good.

3 years ago

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Verified Customer

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Kristin Ellis Chico, CA

We have filed two claims. One was resolved, the other is on-going and unresolved.

3 years ago

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Verified Customer

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Samuel Smith Raleigh, NC

They came out and did not fix anything saying it was electrical and the dishwasher said they let know I pay for premium and 80.00 service fee

3 years ago

Reply from American Home Shield

Hi Samuel, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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S. Smith Newport News, VA

Communication. Length of time it took to fix the issue. I had to call someone else to fix the original problem. Just a waste of time and money.

3 years ago

Reply from American Home Shield

Thank you for letting us know about your concerns regarding your request. I hate that your experience was not what you expected. I would be happy to assist you if any assistance is needed. Please respond with your contract number or complete property address and your email address.

Aug. 8th, 2022

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Verified Customer

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PJ Goel Alexandria, VA

Cannot reach someone when AHS cannot locate a vendor or cannot get a second opionion when a contractor makes a wrong assessment.

3 years ago

Reply from American Home Shield

Hi PJ, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Kevin Foti Woodland Hills, CA

You have denied a claim for my washing machine without cause. What a crappy loophole. And you charged me the $100 deductible to screw me.

3 years ago

Reply from American Home Shield

HI Kevin, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Robert Walsh Gilbert, AZ

air conditioning contractor called to report unavailability for two weeks. 115 degrees in Arizona. Had to find a company to get quick service.

3 years ago

Reply from American Home Shield

Hi Robert, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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Mark Cruise Tampa, FL

Simple items like garage door tension springs not included in plan. Plus, they only pay $10/lb for R2 refigrient.

3 years ago

Reply from American Home Shield

Hi Mark, Thank you for reaching out to us about your most recent AHS service experience. I would be glad to speak with you to assist with the issues that have occurred.

Aug. 5th, 2022

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Verified Customer

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John A. Carter Marietta, GA

The process of getting service was very easy

3 years ago

Reply from American Home Shield

Hi John. It is so wonderful that your repair need was taken care of with ease. We can't wait to provide you with excellent service for your next repair as well.

Jul. 29th, 2022

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Verified Customer

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Len Cava Philadelphia, PA

No fuss repairs and no unexpected expenses!

3 years ago

Reply from American Home Shield

Hi Len. We appreciate your time in reviewing your experience with AHS. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 29th, 2022

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Verified Customer

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Julie M Smith Redding, CA

You get allot of coverage for an affordable price.

3 years ago

Reply from American Home Shield

Hi Julie. Thank you so much for taking time to share your experience. We want our members to know they can trust in the service we provide. We are very happy that you are finding the value in the coverage we offer.

Jul. 29th, 2022

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Verified Customer

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Susan Drebes Lindale, TX

On time and complete check out of system

3 years ago

Reply from American Home Shield

Hi Susan. We are so happy that you took time to let us know about repair experience. We are here to take the hassle out of home repairs. Thank you for trusting AHS to do that for you.

Jul. 29th, 2022

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Verified Customer

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Brendal Shelton Tucson, AZ

They're great. Always helpful and willing to assist.

3 years ago

Reply from American Home Shield

Hi Brendal. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 29th, 2022

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Verified Customer

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Yanira Wilkesboro, NC

Professional, friendly, helpful, efficient.

3 years ago

Reply from American Home Shield

Hi Yanira. Thank you so much for taking time to provide feedback. It is so great to hear that you have been happy with the service we provide. We hope you continue to find the value in your warranty coverage.

Jul. 29th, 2022

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Verified Customer

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Herbert James Midlothian, TX

It was easy, budget friendly, and quickly accomplished.

3 years ago

Reply from American Home Shield

Hi Herbert. Thank you so much for taking time to provide your beedback. We are very happy that you are finding the value in the coverage we offer. We look forward to working with you again.

Jul. 29th, 2022

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Verified Customer

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Earnestine H. Harris Birmingham, AL

very good professional technician service

3 years ago

Reply from American Home Shield

Hi Earnestine. Thank you for your positive reveiw. It is relaly great to her how well you experiences have been. It is our goal to provide you with the same level of service for your future repair needs as well.

Jul. 29th, 2022

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Verified Customer

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Tony & Kathi Dulawan El Cajon, CA

Knowledgeable and experienced repair man

3 years ago

Reply from American Home Shield

Hi Tony & Kathi. Thank you so much for taking time to write a review. It is really great to know that you were pleased with the service you received. It is always our goal to provide you with exceptional service. We look forward to working with you again.

Jul. 29th, 2022

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Verified Customer

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peter isaac Sewickley, PA

They have a long wait time but the service is impressive

3 years ago

Reply from American Home Shield

Hi Peter. Thank you for your patience. It is great to hear that you are impressed with the service we provide. We appreciate your patience when contacting AHS. We are always looking for ways to improve the service we offer.

Jul. 29th, 2022

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Verified Customer

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hector Whittier, CA

Knowledgeable of work that was done and he was very nice

3 years ago

Reply from American Home Shield

Hello Hector. Thank you for sharing your experience. We are very happy to hear that you were satisfied with the service you received. Please continue to let us know how we are doing and we will contine to strive to provide you with great service.

Jul. 29th, 2022

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Verified Customer

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Lee Lynch Apache, OK

Prompt responses and strong interface for reporting issues

3 years ago

Reply from American Home Shield

Hi Lee. Thank you for letting us know about your positive experiences when reaching out to our company. We are so delighted to hear that you have been pleased with the service we offer. Thank you for choosing AHS.

Jul. 29th, 2022

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Verified Customer

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Josh Clary Wake Forest, NC

rapid response to my ticket and from the plumber

3 years ago

Reply from American Home Shield

Hi Josh, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Nancy Campbell Richmond, TX

They provided very prompt and good service.

3 years ago

Reply from American Home Shield

Hi Nancy, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Kathy Wright Santa Rosa, CA

Fast response. Covered new refrigerator.

3 years ago

Reply from American Home Shield

Hi Kathy, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Jeffrey McIver South Jordan, UT

EXCEPTION COVERAGE! AND SERVICE. NIGHLY RECOMMEND.

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Joycelyn Burrell Roanoke, VA

Help me with a problem with the contractor

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Stan Warrick Warwick, NY

Complete service start to finish. Great contractors

3 years ago

Reply from American Home Shield

Hi Stan, Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.

Jul. 29th, 2022

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Verified Customer

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Shoshana carr Forney, TX

Tech was very knowledgeable and very nice person.

3 years ago

Reply from American Home Shield

Hi Shoshana,
We really appreciate you taking the time to share your rating with us. We look forward to servicing you again soon.

Jul. 29th, 2022

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Verified Customer

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Angel La Vergne, TN

very responsive, knowledgeable and communicated well

3 years ago

Reply from American Home Shield

We're glad to hear your experience went well.

Jul. 29th, 2022

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Verified Customer

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Richie Gembecki Norcross, GA

Fast service with great customer service representatives

3 years ago

Reply from American Home Shield

Hi Richie, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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Semaj Wallace Richmond, VA

Always there when we need professional service.

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Jessica Rosedale, MD

Variety of services, cost, professionalism

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Colleen Checco Germantown, MD

Great service and dependable contractors

3 years ago

Reply from American Home Shield

Hi Colleen, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Angela Abed Katy, TX

Satisfied with service and cost will recommend to other

3 years ago

Reply from American Home Shield

Thanks for sharing your positive feedback.

Jul. 29th, 2022

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Verified Customer

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Louis Williams Charlotte, NC

Service was prompt and the company sent out was excellent

3 years ago

Reply from American Home Shield

Hi Louis, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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Verified Customer

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Anonymous McDonough, GA

They were very cordial, knowledgeable and efficient.

3 years ago

Reply from American Home Shield

Hi, Thank you for providing us with feedback about your AHS experience. We strive to provide you with fast and efficient repairs. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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Shirley Carroll Arlington, TX

They always fix it and I always appreciate that

3 years ago

Reply from American Home Shield

Your feedback is greatly appreciated.

Jul. 29th, 2022

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Verified Customer

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Terri Justofin Freeport, FL

The customer service exhibited Professionalism

3 years ago

Reply from American Home Shield

Thanks for letting us know everything is working out for you!

Jul. 29th, 2022

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Verified Customer

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Diana Guarin Lincolnshire, IL

Prompt courteous customer service. Fast response

3 years ago

Reply from American Home Shield

Hi Diana, Your feedback regarding your recent experiences with us is greatly appreciated. Our main objective is to provide exceptional service and a quick resolution to all of your home warranty needs.

Jul. 29th, 2022

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Verified Customer

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steven sanders Ribera, NM

We have been with American home shield for qt least 10 years I think and have never been disappointed at all. The service has been great and very professional.

3 years ago

Reply from American Home Shield

Hi Steven, Thank you for providing us with feedback about your AHS experience. We strive to provide you with prompt and professional service. We hope you continue to enjoy the coverage we provide!

Jul. 29th, 2022

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Verified Customer

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ANN BEAUCHEMIN Escondido, CA

excellent service and response time on service calls

3 years ago

Reply from American Home Shield

Hi Ann, I am pleased to hear about the excellent service you have received. I hope you continue to enjoy!

Jul. 29th, 2022

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