2-10 Home Buyers Warranty: Read 4,525 User Reviews From Real Homeowners

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Verified Customer

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Anita Rice Mesa, AZ

No heat in my house while i had a 90-year-old guest. They made no effort to expedite their help.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Anita, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thank you for your feedback and thank you for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Verified Customer

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Gordon Hecht Ormond Beach, FL

Terrible communication and unable to resolve claims

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Gordon, we're sorry to hear you feel that way. What you described is not the service we aim to provide. We'll do our best to provide a better experience next time. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Feb. 1st, 2022

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Verified Customer

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Peter Stroup Golden, CO

their contractors due not follow up as required

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Peter, we're sorry to hear about the issues you've experienced with our independent contractors. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jan. 24th, 2022

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Verified Customer

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Saundra Dendy Carson, CA

Submitted Several requests never received call from vendors

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Saundra, we're sorry to hear you're still waiting for contact. We're here to help. If you are still in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Jan. 24th, 2022

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Verified Customer

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Tim Vail, AZ

I really dislike that every call has a minimum charge

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Tim, thank you for your feedback. We put a lot of time and energy into improving our customer experience and your feedback is a huge help. Thank you for being the best part of 2-10 Home Buyers Warranty.

Dec. 29th, 2021

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Verified Customer

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Barbaros Selnur Erdal Ponte Vedra, FL

I am still waiting on repairs to be completed for more than 2 months now

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Barbaros, thank you for your response. We're sorry to hear you're still waiting for a resolution, we're here to help. If you are still in need of assistance, please send us a private message at facebook. com/210HomeBuyersWarranty with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 21st, 2021

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Verified Customer

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Abdul Rashid High Point, NC

The contractors did a bad job and 2-10 took their side instead of the customer

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Abdul, we're sorry to see we earned a poor rating from you. If you're interested in discussing the details of your experience, or if we can do anything to help, please send us a private message, here or on Facebook, and we'll be happy to assist in any way we can.

Oct. 11th, 2021

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Verified Customer

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Dallas

My air conditioner quit on me and they never showed up so I can ever find someone to get out here.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Dallas, we're sorry to hear about your air conditioner. If you're ever in need of assistance, please know that we're here to help. If you need additional help, you can send us a private message on Facebook and we'll be happy to assist in any way we can. Thank you for your feedback and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2021

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Verified Customer

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yassine bahammou Lorton, VA

It took 30 days to replace a water heater which is a crucial piece of appliance

5 years ago

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Verified Customer

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Joan Mierzwa Columbus, GA

I'm still waiting for a refund from them on lock replacement/new home. I've called many times.

5 years ago

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Verified Customer

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Collin Newberry Birmingham, AL

We are over 2 months after our claim was filed, and our appliance has not been replaced.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Collin. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 25th, 2021

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Verified Customer

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DEBORAH KENNEDY Vero Beach, FL

I made a service call for my washer machine and the service company never called me.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Deborah Kennedy. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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Corrie Brown Newark, DE

when you need them to cover something they don't cover the full amount that needs to be done.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Corrie, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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McFadden Waldorf, MD

It is not worth the money. You pay the service fee and still have to pay out of pocket

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello McFadden, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Blake Gibson Jacksonville, FL

Subs sent out were below par; took month for finalization; 2-10 wouldn’t honor warranty

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Blake, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Mar. 10th, 2021

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Verified Customer

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DAVID B Dacula, GA

Poor seevice, i had multiple assurances if someone calling me back but didn’t hallen.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello David, thanks for letting us know about the problem you’re having. We can notify our escalation team. They can contact you promptly, if you’d like.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We apologize for the stress and frustration we’ve caused you over the past [LENGTH OF TIME].

Mar. 10th, 2021

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Verified Customer

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Anthony White Tucson, AZ

2 claims so far with over a month since initial service request and no solution at all

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Anthony. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Mar. 10th, 2021

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Verified Customer

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Shelley Glen Carbon, IL

Response time is awful especially when a furnace goes out when it's cold outside .

5 years ago

Reply from 2-10 Home Buyers Warranty

Hi Shelley, we’re really sorry about how long it took for us to address your service request. We hate letting our clients down. Someone from our escalation team can contact you to discuss next steps if you’d like.

If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
Our goal is to make the service request experience easy for you. We hope you’ll give us that chance again.

Mar. 5th, 2021

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Verified Customer

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Stephanie Round Hill, VA

Gave me a runaround. Tries to get out of paying for services. Refused services.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Stephanie, we’re terribly sorry that the service request process was so frustrating. We hate letting our clients down. If you’d like, someone from our escalation team can contact you to discuss next steps.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We hope you’ll give us another chance to make this right.

Mar. 2nd, 2021

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Verified Customer

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Eric Ciliberti Boca Raton, FL

Coverage is poor. They wouldn‚Äôt fully reimburse the cost of our new water heater.

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Eric, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 2nd, 2021

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Verified Customer

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Sydney L Showers Concord, NC

Important service not covered. Foundation repair

5 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sydney, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 23rd, 2021

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Verified Customer

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Kathy Torres Spring Lake, NC

They did not fix my microwave oven, but they did buy me out to get a new one for $12.53.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thanks for the alert, Kathy Torres. We’re upset that your service request is still unresolved, too, because it’s not fair to you. We will do our best to resolve this problem.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another chance at resolving your issue.

Feb. 23rd, 2021

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Verified Customer

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J Gentry Mesa, AZ

Disappointed with the company not the service people that were sent out.

5 years ago

Reply from 2-10 Home Buyers Warranty

Thank you for your feedback we are sorry to hear about the issues you had with the independent service provider. If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message on our Facebook Page or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

Feb. 4th, 2021

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Lorie

I liked the technician and the promptness of the service!!

9 months ago

Reply from 2-10 Home Buyers Warranty

Hi Lorie, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Dec. 26th, 2025

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SM M

Handled my issues promptly, friendly customer service.

10 months ago

Reply from 2-10 Home Buyers Warranty

Hi SM M, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Dec. 11th, 2025

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Michael Szabocsik

Honesty is was appreciated in response to questions

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Michael Szabocsik, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 8th, 2025

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Eddie Smith

Easy to file the problem and getting a resolution quickly.

11 months ago

Reply from 2-10 Home Buyers Warranty

Hi Eddie Smith, we're glad to hear your experience has been successful. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Oct. 24th, 2025

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Larry

Issue resolved promptly and professional, very pleased

6 months ago

Reply from 2-10 Home Buyers Warranty

Hi Larry, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 6th, 2026

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Dee G

The ease of filing a claim was very easy. The customer service is exceptional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dee G, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 3rd, 2025

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Joretta Cuba

Promptness. Money saved. Peace of mind that having a home warranty brings.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Joretta Cuba, thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 24th, 2025

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Sandy J

Excellent warranty company. I will gladly renew for next year.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sandy J, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 8th, 2025

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Tammy Sollers

QUICK RESPONSE TO SERVICE CONTRACTORS AS SOON AS YOU PROCESS YOUR REQUEST

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tammy Sollers, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 5th, 2025

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Anna Granger 704.650.5707

Great experience - great HVAC technician!!! Rely HVAC - highly recommend!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Anna Granger 704.650.5707, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 31st, 2025

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Ray

Very easy to file claim and everything was handled very quickly and easily.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ray, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jul. 31st, 2025

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Donna Perry

2/10 has saved us alot of money and they have approved every claim for us

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Donna Perry, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 11th, 2025

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Bridgette Davis

Florida Pro Services went above & beyond! Thanks for everything!

1 year ago Edited August 1, 2025

Reply from 2-10 Home Buyers Warranty

Hi Bridgette Davis, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 30th, 2025

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Pat

Easy to use. Warranty issues resolved in a timely manner. No hassle service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Pat, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 7th, 2025

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MS DEE

They are professional and rapidly when getting some one to provide services

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ms Dee, thank you for sharing. We're glad to hear your experience went well! Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 27th, 2025

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Nisreen Khalaf

The service is scheduled fast and technicians respond quickly.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nisreen, we're glad to hear your experiences have been successful. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Mar. 18th, 2025

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Camilla White

Always supportive and very helpful. Timeless is unbelievable.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Camilla, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Mar. 4th, 2025

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Jimmy

My Technician Hugo, was exceptional, very knowledgeable and professional.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Jimmy, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 14th, 2025

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michael stephens

Amazing service and customer support. Will highly recommend.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi michael stephens, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 11th, 2025

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Eva Gooch

Easy to file claim, promptness in fulfilling claim and great service.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Eva Gooch, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Feb. 3rd, 2025

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William Afriyie

Replaced HVAC unit. Overall experience from great from start to finish.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William Afriyie, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 22nd, 2025

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Megan Edsall

Processing claims are extremely simple and claims are approved without a hassle

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Megan Edsall, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 17th, 2025

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michael reid

Had them for years they are great never had a issue with them

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi michael reid, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 15th, 2025

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Sharon Boyd

I like when you put in a claim. There’s no waiting. There’s no hassle.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Sharon Boyd, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jan. 8th, 2025

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Chuck Baggett

Very reputable company. They always respond quickly to every claim I file.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Chuck Baggett, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jan. 2nd, 2025

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Louis Leavell

Service Technician was competent and courteous. Great American kid!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Louis Leavell, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 27th, 2024

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Tika

Fast response, arrived on-time, very professional and service was AMAZING!!!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Tika, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 22nd, 2024

2-10 Home Buyers Warranty Reviews