2-10 Home Buyers Warranty: Read 4,320 User Reviews From Real Homeowners

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Verified Customer

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Rick Edgell Richmond, TX

Not very responsive. No concern for their customers.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Rick, we're sorry to hear you feel that way. If there is anything we can assist you with, please give us a call and we'll be happy to help. Thank you for being a part of 2-10 Home Buyers Warranty.

Mar. 28th, 2022

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Verified Customer

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Daughn Silar Cincinnati, OH

Hard to get contractors at times in the past.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Daughn, thank you for your your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Mar. 14th, 2022

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Verified Customer

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Robert R Barlow Southport, NC

Bad commutations. poor service and bad customer service reps.

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robert, we're sorry to hear you feel that way. What you've described is not the experience we aim to provide. If you are in need of assistance, please send us a private message at facebook .com/210HomeBuyersWarranty and we'll be happy to help in any way we can.

Feb. 16th, 2022

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Verified Customer

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Humphreys Munai Dallas, GA

Slow to respond and failure to document all interactions costing me money

3 years ago

Reply from 2-10 Home Buyers Warranty

Hi Humphreys, we're sorry to hear about the issues you've experienced. What you described is not the experience we aim to provide. We would like to investigate your experience and see if there is anything we can do to repair our reputation with you. You put your trust in us and we want to earn that trust back. If you're willing, please send us a private message at facebook. com/210HomeBuyersWarranty

Dec. 15th, 2021

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Verified Customer

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Clay Denver, CO

Nearly impossible to get in touch with, unreliable on reimbursements

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Clay, we're sorry to hear you feel that way. If you are still in need of assistance, please send us a private message with your service address, and we'd be happy to review your claim and help you get this resolved.

Oct. 5th, 2021

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Verified Customer

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Blanca Luna Tucson, AZ

I have a pending service request open since June and no follow up as of yet

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Blanca, we're sorry to hear about your unresolved service request. If you will send us a private message with your service address, we'll be happy to help get your claim resolved.

Oct. 6th, 2021

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Verified Customer

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Cody Gantz Weaver, AL

No calls, no communication over anything, lack of care for clients

4 years ago

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Verified Customer

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Andrew Realon Springfield, VA

Bad customer service, terrible phone system and wait times

4 years ago

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Verified Customer

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andres.garcia Atlanta, GA

Bad experiences and no follow up to issues.

4 years ago

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Verified Customer

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Charity Drewry Matthews, NC

Incredibly slow on responding to requests and actually getting things done.

4 years ago

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Verified Customer

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Kris Gilbert Warrenton, VA

They are very slow at getting you help and don't pay for hardly anything

4 years ago

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Verified Customer

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Alex Newberry, FL

Doesn't pay claims, liars, no one follows up, long wait times

4 years ago

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Verified Customer

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Christopher Brennan Virginia Beach, VA

It took over three and a half weeks to get my hot water heater fixed.

4 years ago

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Verified Customer

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Cynthia Nelson Mesa, AZ

Process More stressful than ever, and on hold for very long time

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi there Cynthia, thanks for your review. We’re really sorry about the long hold time you dealt with on our phone system. We hate waiting on hold, too, and we really hate making you wait.

If you’d like to have a quick one-on-one discussion about the issue you had, we’d love to chat with you. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 and we can discuss.
Thanks for trusting us to protect your home. We’ll do our best to make it more convenient for you next time.

Mar. 25th, 2021

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Verified Customer

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Ashlee Gainesville, GA

Very poor customer service and Terrible experience all together!

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Ashlee, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homewarrantyreview or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Verified Customer

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Anonymous Schenectady, NY

Cause they’re garbage. They really have no customer service ethic.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 25th, 2021

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Verified Customer

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Jane Doe Braselton, GA

They put on a band-aid. Not correct the problem.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Jane, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Hatcher Disputanta, VA

Barely cover anything, plumbing company they sent was terrible

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Hatcher, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Mar. 10th, 2021

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Verified Customer

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Curtis Adams Parkville, MD

They use low level vendors. Can never get thru to customer service

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Curtis, we’re so sorry about the experience you had. Though we hate to hear that you had such a negative experience, we’re glad you told us about it.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 10th, 2021

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Verified Customer

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Robbie Denver, CO

Customer service is terrible. Responsiveness to client needs is terrible.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hi Robbie, we’re sorry that our service earned us the poor rating you gave. Though we hate to hear that you had such a negative experience, we’re glad you told us about it. If you’d like, someone from our escalation team can contact you.
If you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to earn your trust back. Thank you for your feedback.

Mar. 2nd, 2021

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Verified Customer

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Sherry Payne Covington, GA

Service company that was sent out did not know what he was doing

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Sherry, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right, and we hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 24th, 2021

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Verified Customer

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Alexis Rodriguez Reyes Jacksonville, FL

Contractors some times don't want to do any work.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Alexis Rodriquez Reyes, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 9th, 2021

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Verified Customer

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Cecil West Palm Beach, FL

Plumbing company not trained. $75.00 and gave 1 advise.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Cecil, we’re sorry and disappointed about the poor experience you had with the independent service contractor we dispatched. We’ve looped our contractor relations team in about this issue. If you’d like, they can contact you shortly.

Additionally, if you’re willing, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.
We want to get this right. We hope you’ll give us another shot at resolving your issue and keeping you as a customer.

Feb. 8th, 2021

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Verified Customer

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Dee Bazile Humble, TX

The warranty does not cover what was relayed from my builder.

4 years ago

Reply from 2-10 Home Buyers Warranty

Hello Dee Bazile, we’re disappointed to learn that you’re unhappy with our coverage. We’d like to help you find better-fitting coverage, if possible.

If you’re willing to talk about other options, we’d like to have a quick one-on-one discussion about the issue you had. You can send us a private message at facebook 210homebuyerswarranty or call 800.775.4736 at your convenience, and we can discuss your specific problem and how we came up short in addressing it.

We want to provide you with the right coverage for your needs. We hope you’ll give us a chance to do that.

Feb. 8th, 2021

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Nancy Carlos

Excellent company and amazing contractors

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Nancy Carlos, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Nov. 26th, 2024

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Regina

Quick response and service during a busy time!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Regina, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Nov. 21st, 2024

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Home warranty

The very best #Warranty company in the United States!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Home warranty, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Oct. 16th, 2024

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Crystal Porter

Definitely worth having a home warranty!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Crystal Porter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 16th, 2024

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Lakesha Mccary

One of the best companies I been with them for 4 years

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Lakesha Mccary, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Sep. 4th, 2024

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Brent B.

They are outstanding in providing great support.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Brent B., we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Aug. 29th, 2024

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Fredricke Clayton

Every thing was done with professionalism.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Fredricke Clayton, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 26th, 2024

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Farzaneh Moghassemi

The technician that came was very professional, efficient, fast and clean.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Farzaneh Moghassemi, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Aug. 8th, 2024

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Paula Becker

Absolutely fantastic warranty program! Fast service

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Paula Becker, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jul. 15th, 2024

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Dr Rene A Contreras

On time and very helpful, price reasonable

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Dr Rene A Contreras, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 28th, 2024

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J. Kerekes

They provided the service when I needed it.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi J. Kerekes, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Jun. 28th, 2024

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Melissa Francis

I liked the response of the technician very professional

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Melissa Francis, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 28th, 2024

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Josh Conrad

Absolutely a terrible company. Lisa O was horrible to deal with. Can't believe someone like this can work for a company. DO NOT USE.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Josh Conrad, thank you for your feedback. We appreciate your patience and we’ll do our best to make sure that you have a more positive experience next time. Thanks again for your feedback and thank you for being the best part of 2-10 Home Buyers Warranty.

Jun. 18th, 2024

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Josephine

Customer service understands and kind money worthy

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Josephine, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Jun. 14th, 2024

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William Connor

Great quick service, the technician was awesome .

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi William Connor, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 31st, 2024

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Mary Welth

Needs a better HAV maintenance service schedule.

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mary Welth, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 22nd, 2024

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Ahmad Benu

They are a good company They fix or replace what broke

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Ahmad Benu, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

May. 16th, 2024

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Regina Lawson

I like the service and the quickness. So far trustworthy

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Regina Lawson, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

May. 8th, 2024

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Christina Bowen

I'm very impressed with 2-10"s service and contractors

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Christina Bowen, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 29th, 2024

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audrey freeman

Vendors you use are great. Claims are easy to submit

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi audrey freeman, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Stella Hardy

Service was awesome, very pleased with Techican

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Stella Hardy, we're glad to hear your experience was a success. Thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 25th, 2024

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Walter

Ease of submitting the claim. Cost and savings

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Walter, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 22nd, 2024

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Robert Stacie Coomer

Fast service. Always there when needed. The price is nice!!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Robert Stacie Coomer, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 17th, 2024

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James Bush

Excellent service and excellent professionalism

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi James Bush, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Susan Shaffer

Ease of making a claim and response time excellent!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Susan Shaffer, thank you for sharing and for being a part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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Mazel

Great service ! Timing, cost, and outcomes!

1 year ago

Reply from 2-10 Home Buyers Warranty

Hi Mazel, we're glad to hear that. Thank you for sharing and for being the best part of 2-10 Home Buyers Warranty.

Apr. 3rd, 2024

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