Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Tara

They have great salesmen and I like the availability of products. They offer discounts for customers who refer others.

5 years ago

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Anonymous

I like that I can arm and disarm my system from anywhere I'm at. So far I haven't had any problems with Vivint.

5 years ago

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Catherine

I like the security panel that they install. I've never had an issue with this company.

5 years ago

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Ruby

I don't like the way they do business. If you need help with something, they send someone to walk you through it and you have to pay money for that.

5 years ago

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christopher hogan

Hindsight is 20/20 products I bought were overpriced and service itself is overpriced, at this point I just feel trapped.

5 years ago

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Emma Conner

I LOVE it!!! Especially when I'm at work and I can always check the camera on my phone

5 years ago

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Donald Taylor

Works well. Generally pleased. Wish there were a few more cameras installed but the system works as advertised

5 years ago

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Jennifer Vazquez

Very Bad! The sales rep lied to me about the cost of equipment and installation, now we have to pay $3,000 for cameras that are not worth that much. I really regret working with this company!

5 years ago

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Kathleen Cooper

The alarm is good, customer service is not good. I STILL have not received any Vivint stickers or signs and I've been waiting for weeks.

5 years ago

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Charles Davis

Camera review is a little slow, I wish the night vision was a little better, salesman and installer were excellent

5 years ago

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Derrick

It's been a mix. App is sporadic on viewing live feeds and retrieving recordings from door bell camera has also been a hit and miss.

5 years ago

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Saryn

It's been great! I feel safe in my home and love to see when my packages arrive when I'm at work.

5 years ago

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Jerry

The system is working fine. It seems to be quality but it’s tough to get it faster. I am happy with it.

5 years ago

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Pamela

Every time I call them, I am on hold for a half an hour before I talk to someone and then they transfer me to somebody else. They did not keep their promises. It is inconvenient to have to sign in to the app.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Mattie

The system gives me a good visual of what is going on around my house. It gives good protection.

5 years ago

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Deborah

They’re so quick to call to see if you are okay when it goes off. It’s good.

5 years ago

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James

Seems to be good. It works through the cell phone. They gave us really easy to follow instructions over the telephone.

5 years ago

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Joann

Vivint’s salesman was good. They are easy to contact and it is easy to use. I feel safe.

5 years ago

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Emelia

It works and is nice to have. It’s easy to use all the things and to be able to access it on my phone. I enjoy that.

5 years ago

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Sherlonda

If it wasn’t for the contract, I’d cancel. I’m getting false alerts and I was looking for customer service to fix the issue but they were not able to fix the issue.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Josephine

One of our doorbell cameras doesn’t work and it hasn’t worked in two weeks and they haven’t come to fix it. We haven’t had good experiences with them. It doesn’t work.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Lisa

I looked at others and I like what they had. The app is easy to use and that is the best part.

5 years ago

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Enrique

Good, high quality equipment. I like that I can control it from my phone. I also like the camera.

5 years ago

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Gerald L. Smith

Great customer service. Very professional salesperson. I am very happy with the product.

5 years ago

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Jazmine

Not a stellar one. Product failure under 90 days and had to our purchase a replacement to return the system to normal operating service.

5 years ago

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Angela Minjarez

They installed the system fast and they went over everything with me. I am pleased with Vivint.

5 years ago

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Taylen

I like the phone app and the price. It doesn’t seem to break. They usually respond quickly.

5 years ago

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Leslie

Having Vivint makes you feel better when you leave but the thermostat does not work from my phone or the main panel.

5 years ago

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Jeannine

I feel safer at night. Nothing has failed. The guy who I talked to made me understand everything.

5 years ago

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Tim

Easy to use and customizable. It seems to be very reliable. They were very quick to install the system.

5 years ago

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Sharon

We were very pleasedwith the salesperson. We have been less than happy with the product and especially with options for communiation and assistance.

5 years ago

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Debbie Miles

Salesman was very professional and knowledgeable about the system. Customer service is good also.

5 years ago

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Sylvia Harris

Good, I was expecting a delay entry on at least one door. There isn't. My only complaint on the system.

5 years ago

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Brittannie

Rocky start. None of the equipment was explained to me when installed. Things seem to be not working again. Quality ok. But price is a bit much.

5 years ago

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Carrie Rainey

Excellent quality and I love my ring doorbell and my cameras, it's the whole package.

5 years ago

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BT

So so. Ales an made claims that were not backed up by the contract. Read the contract carefully and understand it's stipulations before signing.

5 years ago

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GE Sloan

Great! The professional install was phenomenal and the experience since has been outstanding.

5 years ago

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Willie J Muldrow II

It has been great. There's not much else to say other than so far so good with this product.

5 years ago

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Ray

Horrible, pushy salesman, zero customer service, stated they attempted to contact me for removal of the system and we're going to charge me for it because I never answered which was a lie.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Jeremy

Love it never let me down they go above and beyond and there home installation techs are awesome

5 years ago

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Chrissy Hale

Great Love that I can see what is going on around my house and knowing who is coming in and out

5 years ago

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Venzor

Satisfied! Customer service is handled professionally,appointments are kept within the allotted time given.

5 years ago

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Jessica Gnehm

Everything was handled great, from the sales rep, to the installation, to customer service after.

5 years ago

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Angie Tintaya

Good no issues, clear video alerts are clear and the new feature on the video doorbell works great

5 years ago

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Kenyata

Terrible customer and tech support service. Have to schedule techs to come out too far when the issue is imminent. Not contacted back in a timely manner IF AT ALL

5 years ago

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Verified Customer

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Joshua

Very good so far, all devices work well, the app on my phone is very useful and has helped me out a number of times.

5 years ago

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Rochelle

Bad. I would give them all 0 but its not an option. They do not answer the phone. The tell you that you are getting a discount but the put a portion the monthly service fee in with your

5 years ago

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Charles

Positive, reliable, good app with decent features, call in for customer service was positive and helpful

5 years ago

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James Horace Murphy

I cannot view my cameras with my cell phone. I get this message: Your panel is currently not connected to home network

5 years ago

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Scott

Poor. The information provided by the sales person was not accurate and they did not provide the services requested. I had to cancel based on them not providing the system they promised

5 years ago

Vivint Reviews