Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Betty Murdaugh Rowesville, SC

Excellent service at installation; super quick response to alarms(so far only false alarms).

4 years ago

Reply from Vivint

Thank you for your feedback , Betty! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Meaghan Angelito Memphis, TN

I spend around $90 a month for the one time I actually need a video the company tells me I have to pay for an upgrade for 24/7 video. Literally worst decision I have made buying this garbage.

4 years ago

Reply from Vivint

Thank you for your feedback, Meaghan. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Scott Cheyenne, WY

Can't stand this company all they do is lie about there contracts with hidden fees if they tell you, you have 30 days to cancel service they're lying right to your face you have 3 not 30 days

4 years ago

Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Cari Diaz Lodi, CA

Not impressed. They were not forthcoming with their pricing and did not follow through with promised incentives. The equipment is easy to use but the camera only records when activated by motion

4 years ago

Reply from Vivint

Thank you for your feedback, Cari. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Kelsey Mason Trumann, AR

Not good, awful to get ahold of support. Billing is a nightmare & discounts and reimbursements never showed up. Not worth the time trying to get ahold of someone to handle it. Most regretted purchase of 2020

4 years ago

Reply from Vivint

Thank you for your feedback, Kelsey. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Irma Martinez Mesa, AZ

It's a great system, however from time to time when arming and disarming it spins like its struggling to connect.

4 years ago

Reply from Vivint

Thank you for your feedback , Irma. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Ann Taylor New Bern, NC

It has been very good thus far. I have gotten support when I needed it. The system operates well.

4 years ago

Reply from Vivint

Thank you for your feedback, Ann! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Diallo Glass Lansing, MI

Not good at all .. camera night vision got blurry after one month. I was asked to do the repairs befor anyone would come out. Also I have not got my referral cash. Just not happy will be leaving soon!

4 years ago

Reply from Vivint

Thank you for your feedback, Diallo. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Christopher Lange Clarksville, TN

I have felt that it has been a great experience. Quick install and good return service. I wish the MyQ worked.

4 years ago

Reply from Vivint

Thank you for your feedback, Christopher. We appreciate your honesty about your experience with your garage door controller  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Chelsee Savoy Beaumont, TX

Terrible. I don't live at the address and I was told that I have to continue paying on service at a home I do not reside at anymore.

4 years ago

Reply from Vivint

Thank you for your feedback, Chelsee. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Jorge Martinez Laredo, TX

Called to have them come service some of the equipment since it's already malfunctioning and then the technician didn't show up, I didn't get a confirmation email with a scheduled serve and no on called to reschedule.

4 years ago

Reply from Vivint

Thank you for your feedback , Jorge. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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lazaro pedregon Tolleson, AZ

I would never ever recommend you guys to anybody. you guys are over priced and open a account and I wasn't even aware of with a totally different company with $3000 dollars of equipment

4 years ago

Reply from Vivint

Thank you for your feedback Lazaro. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Dan Oldham Boise, ID

Door to door sales, was good on the first meeting became increasingly pushy as soon as they made the sale service and communication were extremely poor. Service does not work a good portion of the time, recording sucks.

4 years ago

Reply from Vivint

Thank you for your feedback Dan. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Michael Lindsey Lubbock, TX

Our second go around hasn't been as good as our first. Reaching customer service seems to be next to impossible unless you have more than 1 hour to spend on the phone

4 years ago

Reply from Vivint

Thank you for your feedback Michael. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Fermin De Hoyos San Antonio, TX

Great experience Excellent service and great technicians then install the alarm in my house

4 years ago

Reply from Vivint

Thank you for your feedback, Fermin! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Christian Meyer Miami, FL

The worst alarm system I've ever had. Everything is bad. From customer service to the scanning sales people. I get a tech out and the next day the services don't work. Horrible!!!

4 years ago

Reply from Vivint

Thank you for your feedback Christian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Hailey Grand Bay, AL

Front door camera sucks. It doesn't even pick up when someone's in the yard or on the front porch. And it waits 5 mins later to notify your phone if it does pick up a person.

4 years ago

Reply from Vivint

Thank you for your feedback Hailey. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Deborah Bradbury Saint Augustine, FL

Horrible company. Completely lied to on more then one instance. Now stuck in a crazy long contract for a product that doesn't even do the one thing I needed it to do. Biggest recommendation, run away!!!

4 years ago

Reply from Vivint

Thank you for your feedback Deborah. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Lamario Mack Thomasville, GA

The equipment is awesome, The alerts are quick and the hd cameras are of great quality

4 years ago

Reply from Vivint

Thank you for your feedback, Lamario! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Jennifer Taylors, SC

Not a huge fan. Sorry. The responsiveness of the know it all doorbell to the app is too slow If I could get my $ back I would.

4 years ago

Reply from Vivint

Thank you for your feedback, Jennifer. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Rosie Sands Charlotte, NC

No issues. Pleased with service. Good jobI! Installer was professional and courteous !

4 years ago

Reply from Vivint

Thank you for your feedback, Rosie! We are so glad to hear about your experience with your installation and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Robert Durham, NC

To leave home but still be able to view visitors, it gives me a bit more comfort.

4 years ago

Reply from Vivint

Thank you for your feedback, Robert! We are so glad to hear about your experience with your cameras and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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RUTH OMUNDA Jamestown, NC

I have a security system and I can say that it works very well. I have no complaints so far.

4 years ago

Reply from Vivint

Thank you for your feedback, Ruth! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 29th, 2021

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Verified Customer

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Turanesh Kirkwood Windsor, CT

You people are scammers. You are scamming hardworking people in a pandemic! This experience has been horrible. I have shared this on all social media outlets with my social media and anyone that will listen!

4 years ago

Reply from Vivint

Thank you for your feedback Turanesh. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Harriet

I think Vivint is good. Customer support is always available and the pitch was clear.

5 years ago

Reply from Vivint

Thank you for your feedback, Harriet! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Michael

The system is high quality. I like the cameras, they are the best thing about Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Mark

The battery life seems to be good. I like that it is live, professional monitoring of the alarm system.

5 years ago

Reply from Vivint

Thank you for your feedback, Mark! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Melissa

The system is always rebooting but they are always on call and ready to help 24 hours a day in customer service.

5 years ago

Reply from Vivint

Thank you for your feedback, Melissa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Luther

Not satisfied at all. It is not working and I cannot get anyone to come out to fix it. I have tried to call and now I just want them to either fix the problem or come and get this thing out of my house.

5 years ago

Reply from Vivint

Thank you for your feedback Luther. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Rebecca Miller

The devices work nicely but cameras are not very good at night unless object is close. Even during the day,objects at a distance, aren't clear and pixelate.

5 years ago

Reply from Vivint

Thank you for your feedback Rebecca. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Anthony

It's been great. Caught someone trying to break into my car but the lingering alert scared him away.

5 years ago

Reply from Vivint

Thank you for your feedback, Anthony! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Vickie L Windom

Alarm system is great but the representative that came to my house used false information to get me to purchase

5 years ago

Reply from Vivint

Thank you for your feedback, Vickie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Beverly Gordon

Very professional and friendly when my alarm went off I was notified immediately.

5 years ago

Reply from Vivint

Thank you for your feedback, Beverly! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Patrick Summers

Amazing service. Great equipment. I came from ADT and the difference is incredible.

5 years ago

Reply from Vivint

Thank you for your feedback, Patrick! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Preston Mcnair

They are worth the money responsible good customer service an will work with you

5 years ago

Reply from Vivint

Thank you for your feedback, Preston! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 27th, 2021

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Verified Customer

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Vanessa

Myexperience with Vivint has not been consistent. One service call is positive and the rest are negative- lack of assistance.

5 years ago

Reply from Vivint

Thank you for your feedback, Vanessa. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Michael Melendez

It's ok, I don't like that I can't go back at an exact time to view what happens for example I want to see 11/22/2020 at 11:30 am I can't do that

5 years ago

Reply from Vivint

Thank you for your feedback , Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kelly B

Great. Smooth transaction. Quick install. Especially love the panic button for my elderly parent

5 years ago

Reply from Vivint

Thank you for your feedback, Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Nick

Not good. Some features on the app don't work, was told I could get garage closing with the app but then at installation it was not possible. Poor service

5 years ago

Reply from Vivint

Thank you for your feedback Nick. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Linda

I wouldn’t recommend Vivint to anybody. If I knew when I got it what I know now I would not have gotten Vivint. It’s not the best thing. I am not happy with their customer support.

5 years ago

Reply from Vivint

Thank you for your feedback Linda. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Shekia

My neighbors had it so I got it as well. It is easily access on the mobile and customer support is always available.

5 years ago

Reply from Vivint

Thank you for your feedback, Shekia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Anonymous

There were many problems with the install. Nothing was done to fix them. It took a month and several phone calls to cancel there service. Even after it was canceled money was still being taken from our bank account.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Renata Quijada

Above average - the quality is really good, however pulling up a video clip can sometimes be a little slow.

5 years ago

Reply from Vivint

Thank you for your feedback Renata! We are so glad to hear about your experience with your service and how you're loving your system.

Apr. 5th, 2021

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Verified Customer

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Haley Krotz

AWFUL - doesn't work at least half of the time and the company will not fix it. You're on your own after you're done with the salesman. It is nowhere near as impressive as your salesman says! It

5 years ago

Reply from Vivint

Thank you for your feedback Haley. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Gabriel

My panel is activated but is not working. They haven’t bothered to call me to see what is going on with it. I cannot maneuver anything. I am about to disconnect the service. I would not recommend.

5 years ago

Reply from Vivint

Thank you for your feedback, Gabriel. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Casey Alexander

My family is very pleased with Vivint. Equipment and customer service have been excellent.

5 years ago

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Verified Customer

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debbie garcia

Not happy! Had to pay a few hundred dollars with my internet company to get it to work correctly. Did that but now I cannot open/close garage doors using the app on my phone. Can't get any one to listen and help.

5 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Jose

Vivint staff has been very helpful. BUT my doorbell camera is still malfunctioning even after being serviced

5 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 12th, 2021

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Verified Customer

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Elva

I like that I can manage everything on my phone. They have great customer service.

5 years ago

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Verified Customer

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Tara

They have great salesmen and I like the availability of products. They offer discounts for customers who refer others.

5 years ago

Vivint Reviews