Vivint: Read 8,443 User Reviews From Real Homeowners

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chuck Live Oak, FL

They don't even deserve one star! A nightmare trying to cancel after contract was paid for. DO NOT USE THESE GUYS!!!!

6 years ago

Reply from Vivint

Thank you for your feedback Chuck. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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Elizabeth Jenks, OK

Multiple false alarms due to faulty equipment, did not send out dispatch and terrible customer service.

6 years ago

Reply from Vivint

Thank you for your feedback Elizabeth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jeffrey Rothman Sharon Hill, PA

Deception,lies and refusal to cooperate with customers so they can earn a buck by any means necessary!

6 years ago

Reply from Vivint

Thank you for your feedback Jeffrey. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Leonard Williams Gonzales, LA

Decent service but overall tech response is horrible. Addons to system are very expensive

7 years ago

Reply from Vivint

Thank you for your feedback Leonard. We would love to look into your concerns further. Please contact our chat support team using this link:

Nov. 28th, 2019

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Idk Cary, IL

Like the quality of the product and the prices.

1 year ago

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Susan Springfield, MO

Easy to work with, web site is fantastic. Items are pricey though.

1 year ago

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Kelley Johnson Phoenix, AZ

great company i wish they would update their equipment though zwave is trash technology

1 year ago

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Terria Caldwell Montgomery, AL

The services were average and required equipment up date every one and a half to two years.

1 year ago

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Shauna Rollins Spokane, WA

Keeps home safe and sound good everyone.

1 year ago

Reply from Vivint

Hi Shauna. Thank you for your feedback. We're glad to hear your Vivint system is providing you with peace of mind. Feel free to contact our Customer Loyalty team at 1-800-216-5232.

May. 23rd, 2023

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Brittany Norfolk, VA

High end security I like the 180 degree door camera very good company

2 years ago Edited May 11, 2022

Reply from Vivint

That's what we like to hear, Brittany! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 11th, 2022

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Promise Mccall Monticello, NY

Vivint is a company that I would never recommend to anyone their prices are high and change after you agreed to sign on with them.

2 years ago

Reply from Vivint

Promise thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Apr. 4th, 2022

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Mark Larsen Orem, UT

This place is okay. Not my number one option as customer service is impossible to contact.

2 years ago

Reply from Vivint

This is great feedback, Mark! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Mar. 20th, 2022

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Dee Smith Saint Augustine, FL

This is an affordable, reliable organization

3 years ago Edited May 12, 2022

Reply from Vivint

This is great feedback, Dee! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

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Jon Posey Riverton, UT

Their tech is second to none but their customer service is literally the worst. If they could fix that they would be great.

4 years ago

Reply from Vivint

Thank you for your feedback Jon. We would love to look into your concerns further. Please contact our chat team using this link:

Nov. 13th, 2019

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Darleen

I am sure its a decent company but expensive monthly.

1 year ago

Reply from Vivint

Thank you for your feedback, Darleen. Cost varies depending on type and amount of equipment. We customize each system according to what the customer wants, so there isn't really a set price. So that we can find the right fit for you, please fill out this form: https://bit.ly/37YzGy5.

Nov. 7th, 2023

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Oscar Castaneda Harvey, LA

Overpriced in my opinion and poor quality of installation

3 years ago Edited September 14, 2021

Reply from Vivint

Oscar, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Steve Hurd Sparks, NV

Bad service equipment, horrible customer service from foreigners, hours on phone

4 years ago

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Mary Mullen Philadelphia, PA

Terrible Cancellation Process and scam. Keep telling you they never received cancellation.

5 years ago

Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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wonderingwhoelse Kathleen, GA

I was told my app would still work if I ever canceled, has anyone else been told this?

5 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Sandra Juneau, AK

its awful. ive had mine for 6 or so years and either it goes off when its not suppost to .

6 years ago

Reply from Vivint

Thank you for your feedback Sandra. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Charles Bowling

price is way too high compared to other companies, for what you get, not willing to negotiate.

7 years ago

Reply from Vivint

Thank you for your feedback Charles. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Bonnie Jean

its just aweful how they rip off their customer and lock them in a long term contract.

7 years ago

Reply from Vivint

Thank you for your feedback Bonnie. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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PatH Marysville, WA

Garbage customer service for changing services... Very sore losers with no moral convictions....

7 years ago

Reply from Vivint

Thank you for your feedback PatH. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Lisa Pebble Blythewood, SC

They service a property I have. They are responsive.

11 months ago

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Joseph Ward Jacksonville, FL

Did not like the sales rep or the customer service. The equipment fees are expensive also.

1 year ago

Reply from Vivint

Hi Joseph. We're sorry to hear that Vivint has fallen short of your expectations, and we want to hear about it. Please contact our Support Team at 1-800-216-5232 or access our chat feature at Vivint.com so we can provide a solution.

Oct. 23rd, 2023

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Jody Wintle Roy, UT

Works good but the front door camera isn't the best quality image by far

1 year ago

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Bhaskar Kallepalli Granville, OH

Expensive coverage is ok camera are really expensive compared to others

1 year ago

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Bryce Coonce

Worst company on the planet. The rates are horrible and their system left us stranded with overcharges!

1 year ago

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Great service Milwaukee, WI

I like it because I own my system, the price is higher then other companies.

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Sep. 8th, 2022

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Dwayne Marine Veteran Jacksonville, FL

Vivint app & system is horrible. The app crashes constantly especially during an alarm. I wouldn't recommend

2 years ago

Reply from Vivint

Dwayne thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 10th, 2022

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Mindy Crook Bellingham, WA

It works and is very affordable at only $5 a month

2 years ago

Reply from Vivint

That's what we like to hear, Mindy! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Apr. 15th, 2022

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Cynthia Landing Forest City, IL

Terrible botched job threatening of payment because I decided to suspend my service the next day very unprofessional

2 years ago Edited December 28, 2021

Reply from Vivint

Cynthia,thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 29th, 2021

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Steve Pitman Largo, FL

I can not say anything good about vivint subpar service,poor equipment,and worst of all high pressure sales

3 years ago

Reply from Vivint

Steve thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 28th, 2021

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Evelyn Sigman Ocala, FL

Not happy with Vivint call 5 time and l will not till people not to get it.

1 year ago

Reply from Vivint

Hi Evelyn. We apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to get in touch with us by accessing our chat feature on vivint.com or calling 1-800-216-5232.

Oct. 23rd, 2023

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jorge montes Visalia, CA

Horrible, they are lying deceiving people, worse company ever

3 years ago Edited September 14, 2021

Reply from Vivint

Jorge, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Sandra Reading, PA

Horrible customer service. Continued to charge me after cancelling.

5 years ago

Reply from Vivint

Thank you for your feedback Sandra. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Chris and jury Wichita Falls, TX

Very dishonest. Run away from this company as fast as you can.

5 years ago

Reply from Vivint

Thank you for your feedback Chris and Jury. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Thomas Mikos

billing and customer service are the worst I have ever seen in a company.

7 years ago

Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Satin Danielle St Louis, MO

Its an okay service but everything seems cheaply made

2 years ago

Reply from Vivint

This is great feedback, Satin! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Jul. 26th, 2022

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Victor Gutierrez Pharr, TX

Worst company dont even get vivint. Service is horrible.

4 years ago

Reply from Vivint

Thank you for your feedback, Victor. If you're experiencing any issues at this time, we'd like to help. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.

Jan. 20th, 2020

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Dan Houston, TX

Trick you in to a contract, equipment dosent work, if you try to cancel it on trial period will lower your bill but when trial period is over they raised up your price and tell you you are in contract. If you try cancel your service ask you for 1000 to cancel. Call them sever time that door bell is not working it took them 1.5 year( yes one and half) to come out to have a new door bell. 3.5 year contract I am stuck, just Wright this review so no one else have to go through what I am going thro.. I try other services but so far vivint by far the worst save you self from 3.5 year of headeack

6 years ago

Reply from Vivint

Thank you for your feedback Dan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Margaret Stringer

Never saw a $39.95 bill always over $60.00.

7 years ago

Reply from Vivint

Thank you for your feedback Margaret. We would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Nov. 28th, 2019

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Cheryl Hawkins Youngstown, OH

Too expensive and they are very pushy when it comes to their sales pitching

2 years ago

Reply from Vivint

Cheryl thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 6th, 2022

Vivint Reviews