Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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julio c cortorreal San Diego, CA

the most disappointing. Would not recognize my referals. Not a very friendly costumer service

3 years ago

Reply from Vivint

Thank you for your feedback, Julio. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Daniel Mounts Rolesville, NC

Salesman pressured into sale. Would not recommend to other military families.

3 years ago

Reply from Vivint

Thank you for your feedback , Daniel. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Susan Castillo Gretna, LA

Horrible. Sales person lied about every factor of the sale. And don't call me

3 years ago

Reply from Vivint

Thank you for your feedback , Susan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Jody Lahommedieu Vancouver, WA

Tried to get my Vivint car guard to change to my location not some other location.

3 years ago

Reply from Vivint

Thank you for your feedback, Jody. We appreciate your honesty about your experience with your car guard and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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R. Tatum Winston-Salem, NC

Doorbell camera doesn't work at night. Shows static.

3 years ago

Reply from Vivint

Thank you for your feedback, Tatum. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Erin Brown Clayton, NC

Not the best. I have not enjoyed my service. Terrible installation. Equipment frequently goes out

3 years ago

Reply from Vivint

Thank you for your feedback, Erin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Margie Clayton, NC

Worst. Technicians worked on the system 3 times and still getting false alarms 2 times a day.

3 years ago

Reply from Vivint

Thank you for your feedback , Margie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Marjorie Bannister Smyrna, TN

Not the best camera for the system and the front door range isn't good

3 years ago

Reply from Vivint

Thank you for your feedback, Marjorie. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Monte Canfield Kansas City, MO

My equipment doesn't work fully. Allot of my windows say battery low.

3 years ago

Reply from Vivint

Thank you for your feedback, Monte. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Matt Denham Springs, LA

Not happy. The door bell camera is not clear. The dvr play back is not working.

3 years ago

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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marilyn thompson Houston, TX

Not Good. Customer Service does not know how the Panel operates.

3 years ago

Reply from Vivint

Thank you for your feedback, Marilyn. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Vickie Schultz Deer Park, TX

My front door camera is very fuzzy. On and off.

3 years ago

Reply from Vivint

Thank you for your feedback, Vickie We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Chris Preston Longmont, CO

Don't like it at all. Too inconsistent front door won't lock

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Lisa Falaniko Edmond, OK

When getting the program was unaware of monitoring charges and also product cost

3 years ago

Reply from Vivint

Thank you for your feedback Lisa. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Eben

Company lacks customer service nor do they stand behind their products.

3 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Eben. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Paul Sanders Laramie, WY

Good and Bad. Product works well, but way too costly. $2000 for equipment charge, that's outragous

3 years ago

Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Austin Hobbs, NM

Not worth it- overpriced- Rip off didn't work all of the time and had little use.

3 years ago

Reply from Vivint

Thank you for your feedback Austin. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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David Estes Northport, AL

Not a good experience. I had several problems with the initial install.

3 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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April Lewis Lincoln, NE

Horrible sales experience. Salesman was RUDE. Customer service required HOURS of hold time.

3 years ago

Reply from Vivint

Thank you for your feedback April. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Brian

Provide better equipment and be better at customer service. It does not work properly.

3 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Dailly aguilar

Not great, the system is slow and confusing and the customer service isn't great either

3 years ago

Reply from Vivint

Thank you for your feedback Dailly. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Paula L. Smartt

I have had issues that haven't been resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Paula. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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James Alexander

It has been what we expected and have no problems with it at any time

3 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Jill Archer

Not great, the sensors are spotty at best and the equipment is VERY expensive

3 years ago

Reply from Vivint

Thank you for your feedback Jill. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Janet Newmark

Absolutely horrible. The worst customer service I have ever experienced in my entire life.

3 years ago

Reply from Vivint

Thank you for your feedback Janet. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Eric

Terrible customer service. Terrible customer service. Terrible customer service.

3 years ago

Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Cleta

System and cameras rarely work and didn't get a stand for the screen like was promised

3 years ago

Reply from Vivint

Thank you for your feedback Cleta. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Brad Evans

They only care about getting the contract and then they leave.

3 years ago

Reply from Vivint

Thank you for your feedback Brad. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Wanda Thompson Thompson Smith

We are still having problems withour doorbell not working!

3 years ago

Reply from Vivint

Thank you for your feedback, Wanda. We appreciate your honesty about your experience with  your doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Cheryl Gemignani

Worst company ever. You wait hpurs on the phone. My alarm system now has 2 codes

3 years ago

Reply from Vivint

Cheryl thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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Verified Customer

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William Torres

Ok. Still having issues, resolving signal issues, always loosing cameras

3 years ago

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Verified Customer

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Brandon Bazile

Good system, poor customer service experience.

3 years ago

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Verified Customer

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Kathy Lee

Poor ...salesperson did not deliver as proposed

3 years ago

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Verified Customer

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Madeleine Little

Very poor - pushy customer service, poor covid safety and difficult to cancel services

3 years ago

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Verified Customer

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Herbert Lewis

Not Good, system not working, long wait for someone to come out very very unhappy.

3 years ago

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Verified Customer

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Kerry Hicks

Nothing but problems. Lies from day 1 and contracts that didn't match what was promised

3 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Jan. 7th, 2022

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Verified Customer

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Pamela Firman

There are many features that I have no clue how to use.

3 years ago

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Verified Customer

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Robert Van Gundy

They didn't, explain financing well, was surprised when saw charges

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Thelma

They’re not the right company for me. Poor service. They need to come get their equipment.

4 years ago

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Verified Customer

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LaChannel Sanders

Called about why our bill was higher than quoted, was going to stop service

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Verified Customer

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Mark

Overall not satisfied with hidden charges

4 years ago

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Mary EllenGarcia

Bad my key pad not working send me a new like I can see and put new one in with my arthritis

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Felicia Fischer

below average tech that installed cameras left a message had to call back...

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Adrian

FROM THE START IT HAS BEEN HELL THE INSTALL WAS HORRIBLE FROM THE SALES MAN TO CUSTOMER SERVICE

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Jacqueline Sangster

You with up on the bill .you told me one thing and the bill said something else

4 years ago

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Verified Customer

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Diane

Not super. Wishing we had known more before we signed

4 years ago

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Verified Customer

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Rick

Come and pick up the system. I cancelled this last month and waiting for tech to pick up system.

4 years ago

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Verified Customer

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Robert Ciara

My door bell is currently inactive and it wont reboot. Im still waiting on service

4 years ago

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Verified Customer

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Shirley fletcher and Jimmy hickmon

Poor customer service and they let you get stuck with equipment without telling you all the facts.

4 years ago

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Verified Customer

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Danny Benford

During the installation period it was an absolute nightmare.

4 years ago

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