Vivint Logo

Vivint Reviews

star star star star_half star_border

7.7

Overall Score

Visit Site

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Michele Oklahoma City, OK

My equipment needs service which isn't covered.

3 years ago

Vivint Logo

Reply from Vivint

Michele thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Amber San Antonio, TX

Because our cameras are going out constantly and our back lock doesn’t work correctly

3 years ago

Vivint Logo

Reply from Vivint

Hi Amber, thank you for your feedback. Are you still experiencing issues? We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 21st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Esther A Neely Lexington, NC

Equipment pricing too high compared to other alarm systems.

3 years ago

Vivint Logo

Reply from Vivint

Esther, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Anthony Hackett Lithonia, GA

Do not ring loud. The garage do not operate like it should.

3 years ago

Vivint Logo

Reply from Vivint

Anthony, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jacqueline Bentonville, AR

Battery died right away on garage, issues w that And

3 years ago

Vivint Logo

Reply from Vivint

Jacqueline, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robert ygleais Las Vegas, NV

Been trying to get you guys out here for more protection but no response!!

3 years ago

Vivint Logo

Reply from Vivint

Robert, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Gregory Baco Duncan, SC

Glitchy. Parts go offline frequently. Hard to reboot

3 years ago

Vivint Logo

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

ChoRhonda gwaltneyharris Gray, GA

The cameras alert you late . Our door bells don't work anymore . Cameras go off line alot

3 years ago

Vivint Logo

Reply from Vivint

ChoRhonda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jacob Gonzales Dumas, TX

Not very good never finished installing all equipment yet yall our charging me for it

3 years ago

Vivint Logo

Reply from Vivint

Jacob, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Benjamin Richardson Jackson, MS

Very poor quality service/ Trustworthiness not the best quality.

3 years ago

Vivint Logo

Reply from Vivint

Benjamin, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Loria Dallas, TX

Poor response to questions. System improperly working

3 years ago

Vivint Logo

Reply from Vivint

Loria, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Germanee Dancy Macon, GA

Car feature not working after troubleshooting

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Germanee. We appreciate your honesty about your experience with  the car feature and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Dytra Kennebrew Bonaire, GA

I regret signing back up. We were just desperate for cameras on our property

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Dytra. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Tammie Graves Okmulgee, OK

Good company but not readily available after the sale.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Tammie. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Amy M Urlacher Richardton, ND

The equipment is poor quality and works when it wants to.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Christopher O. White Cincinnati, OH

Live viewing does not come up fast enough.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Edythe. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robert P Moran Westminster, CO

Not good, customer service sucks. No response to complaint or emails.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Gregory Bruce Kansas City, MO

Having trouble with my garage door opener

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Gregory. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Brian Roy Mount Juliet, TN

Billing for the first 4 months were messed up

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

alyssa San Antonio, TX

customer service is awful. constantly transferred with no real help ever. on hold for forever

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Alyssa. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lyne

The call center has not been very helpful in the past

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Lyne. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Denise Belleville, IL

Sensor keeps falling off and no one will replace it

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Denise. We appreciate your honesty about your experience with your sensor and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Tracy Collins Arabi, LA

Ok. Automatic door lock does not work properly.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Tracy . We appreciate your honesty about your experience with  your door lockand would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

James Sharper Paulsboro, NJ

My camera is not working, also why am I paying almost 60 dollars for this system?

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Katrina R Lyons Knightdale, NC

To many problems with doorbell camera and long appointment times

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Katrina . We appreciate your honesty about your experience with  your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kyle Gathers Duncan, SC

Your equipment sucks! Thermostat eats up battery life. App takes long to load. Live feed lags.!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Kyle. We appreciate your honesty about your experience with  your thermostat and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Freda Banks Fairview Heights, IL

Don’t like the fact that you can’t get help.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Freda . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Candi Wallace Liberty, MO

No one has reached out to me since the installment.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Candi . We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Brenda Holt Huntington, WV

How my bill increased after my equipment was paid off!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  Brenda. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

george malfair

billing was up and down and not according to the contract

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  George. We appreciate your honesty about your experience with  billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Eva Fix Waldorf, MD

Wait time for assistance on the phone is too long

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  Eva. We appreciate your honesty about your experience with  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mario Dubois Warren, NJ

Not reliable, the camera barely works. If I could get out of it I would

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  Mario. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Natasha Wells Jacksonville, FL

The service rarely works properly. My camera doesn’t pick up activity like it is suppose to.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Natasha. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Althea Cuff Upper Marlboro, MD

Sales and installation was horrible and deceiving

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Althea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Rebecca Gomez Richlands, NC

System equipment is of poor quality constantly failing. I do love the phone app

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Rebecca. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

J. Mark Wills Owasso, OK

Good. Not always reliable. App slow to respond at times.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , J Mark! We are so glad to hear about your experience with your app and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Greg Schultz Corpus Christi, TX

Customer service is terrible,, they don't care at all about my problem

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Greg. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Major and D'Shana Newsom Portsmouth, VA

The customer service is subpar equipment kicks offline often

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Major. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Belinda Chamberlain Buffalo, NY

Some of my alarms are not functioning and some other things aren't working.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Belinda. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Albaro Long Denton, TX

I’ve experienced some latency camera Malfunction

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Albaro. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ernest Ramirez Nurillo, TX

Unreliable service and systems! Would not recommend this security system to anyone!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Ernest. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Robbie Savannah, GA

Don't like that the devices go offline from time to time.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Robbie. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Bridget Radford Lansing, IL

Poor service alarm was offline and I did not know how long the system was not working properly.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Bridget. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Marissa Marquez Clarksville, TN

My camera constantly goes offline as does my carbon monoxide detector.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Marissa. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Paul Anthony Favata Saint Petersburg, FL

Service is 3. Customer service not so much

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Paul. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Kimberly peters West Monroe, LA

Break down often. Difficult to get repair

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Kimberly. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kayla Johnson Mesa, AZ

Cameras are horrible. Messed my garage up. WASTE of TIME AND MONEY

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Kayla. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Fish r man Bowring, OK

I do not like not being able to view video on my computer

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your video  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Elizabeth Mason Austin, TX

Salesman lied about paying off my old alarm company. I am paying you AND Ampsmart

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Elizabeth. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Wayne Sutherland Bonaire, GA

Their customer service when it comes to the equipment installed is terrible

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Wayne. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021