Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Beatrice Johnson Oroville, CA

No help in fixing the problem I have been asking for help with since I've received the vivint.

3 years ago

Reply from Vivint

Thank you for your feedback , Beatrice. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Ondreasa Andrews Greensboro, NC

Alarm system is way overpriced, not worth it at all and should really consider lowering the price

3 years ago

Reply from Vivint

Thank you for your feedback, Ondreasa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Matthew Miller Ladson, SC

Product is great, did not like the sales methods

3 years ago

Reply from Vivint

Thank you for your feedback, Matthew. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Alex Floyd Lincoln, CA

True up cost way too high, home security is not used and want to send it back.

3 years ago

Reply from Vivint

Thank you for your feedback , Alex. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Dirk Decoster Jacksonville, FL

Very slow and not able to stream multiple screens at te same time

3 years ago

Reply from Vivint

Thank you for your feedback, Dirk. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Claussen Fairview Heights, IL

This has been terrible since day 1. Equipment goes between working and not, mostly not.

3 years ago

Reply from Vivint

Thank you for your feedback, Claussen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Steven Nance Edmond, OK

Had to have service six times since install

3 years ago

Reply from Vivint

Thank you for your feedback, Steven. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

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Verified Customer

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Yvonne Miramontes Yucca Valley, CA

The system is 3 but the app could use some work

3 years ago

Reply from Vivint

Thank you for your feedback, Yvonne. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Arthea Shirriel Hyattsville, MD

It has been a month and it is still not working.

3 years ago

Reply from Vivint

Thank you for your feedback, Arthea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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ERIKA MARTINEZ Amarillo, TX

door bell is always offline, have called the office to fix and till going off line.

3 years ago

Reply from Vivint

Thank you for your feedback, Erika. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Chris Dunning Franklin, IN

Horrible customer service, no one wants to deal with anything, get pushed down the line

3 years ago

Reply from Vivint

Thank you for your feedback, Chris. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Brenda Baumberger Sioux Falls, SD

my system was not fully installed and when I calledfor them to finish they were going to charge me!

3 years ago

Reply from Vivint

Thank you for your feedback, Brenda. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Amy Horn Lake, MS

My backyard camera constantly goes offline and stays offline for weeks..

3 years ago

Reply from Vivint

Thank you for your feedback, Amy. We appreciate your honesty about your experience with  your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Nestor Lizarralde Fort Worth, TX

They tricked me into buying a Door bell and a Camera for $3,800, when I was told it will be $1300

3 years ago

Reply from Vivint

Thank you for your feedback, Nestor. We appreciate your honesty about your experience with your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Roberta Wilson Heber, CA

Didn‚Äôt work fireman show when nothing alarm went off when nothing was wrong

3 years ago

Reply from Vivint

Thank you for your feedback, Roberta. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Anthony M Klostriech Nuevo, CA

worst experience ever. people tap into your cameras and talk to you. I fear my personal safety

3 years ago

Reply from Vivint

Thank you for your feedback, Anthony. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Erik Johnson Erie, CO

The android phone app is buggy and has issues that have yet to be resolved

3 years ago

Reply from Vivint

Thank you for your feedback, Erik. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Diane F Smith Upper Marlboro, MD

can't find out how to lower the tweet from outside camera

3 years ago

Reply from Vivint

Thank you for your feedback, Diane. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Kela Moreno Valley, CA

Awful experience I can‚Äôt get unit hooked up and I want to stop service and no one will answer

3 years ago

Reply from Vivint

Thank you for your feedback, Kela. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Rhea Las Vegas, NM

Sometimes my camera doesn‚Äôt pick up the recording when someone is spotted.

3 years ago

Reply from Vivint

Thank you for your feedback , Rhea. We appreciate your honesty about your experience with  your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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BILL KURTZ Carrollton, TX

equipment 3 , salesman NOT HONEST AND PROMISES THINGS HE CANNOT FULLFILL.

3 years ago

Reply from Vivint

Thank you for your feedback, Bill. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Melissa Stockton, CA

The cameras mess up often and the app takes forever to load

3 years ago

Reply from Vivint

Thank you for your feedback , Melissa. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Buddy Yeager Fremont, NE

Trying to get a hold of somebody and get questions answered it's almost impossible

3 years ago

Reply from Vivint

Thank you for your feedback, Buddy. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Henry Forrest Little Rock, AR

Not respond to compliant was lied to by salesman

3 years ago

Reply from Vivint

Thank you for your feedback, Henry. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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David and Ica Sadler Weatherford, OK

Not good. Doesn't work half the time. Hard to understand support.

3 years ago

Reply from Vivint

Thank you for your feedback, David. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Thomas Healy Laurel, MD

I love the concept but I've waited 3 months for a replacement part and can't use my alarm

3 years ago

Reply from Vivint

Thank you for your feedback , Thomas. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Bill Moreno Upper Marlboro, MD

I never received my yard sign after the sales agent promised that I would receive one

3 years ago

Reply from Vivint

Thank you for your feedback , Bill. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Anonymous Stone Mountain, GA

Doorbell camera is problematic and does not work most of the time

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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belinda Metter, GA

never could get someone to come out and put up the doorbell, and the customer service was awful..

3 years ago

Reply from Vivint

Thank you for your feedback , Belinda. We appreciate your honesty about your experience with your doorbell camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Jim Ward Cypress, TX

Ok, half the time it doesn't work, especially using the app on I phone.

3 years ago

Reply from Vivint

Thank you for your feedback , Jim. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Dawna Tolle Noble, OK

Don't like being lied to lied to, then being told they reviewed and hears nothing. Bad business.

3 years ago

Reply from Vivint

Thank you for your feedback, Dawna. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Edward Orlando Granados Edna, TX

Expensive and recording on cloud only works in 30 second intervals

3 years ago

Reply from Vivint

Thank you for your feedback , Edward. We appreciate your honesty about your experience with your video  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Veronica Johnson Columbia, SC

I don't like that my cameras keep going off line

3 years ago

Reply from Vivint

Thank you for your feedback , Veronica. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Natasha Green Panama City, FL

Door knob not tight well we gave call about but problem still the same. Camera not working good.

3 years ago

Reply from Vivint

Thank you for your feedback, Natasha. We appreciate your honesty about your experience with your doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Nick Antonucci Novi, MI

Vivint has the worst customer service and wait times if any company I've ever dealt with.

3 years ago

Reply from Vivint

Thank you for your feedback , Nick. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Richard Hailey Denver, CO

System works ok. Never received $700 gift card that sales rep promised!

3 years ago

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with  your gift card  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Gail L Holmes Lincoln, CA

I don't know how to use the system. I've asked many times for help. So far none.

3 years ago

Reply from Vivint

Thank you for your feedback, Gail. We appreciate your honesty about your experience with your system and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 19th, 2021

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Verified Customer

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Robin McCue Louisville, KY

A little expensive. It is glitchy at times.

3 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Nicholas Antonio Frank Versailles, KY

The equipment is crap. It always goes offline with any type of notification. Big hassle!

3 years ago

Reply from Vivint

Thank you for your feedback, Nicholas. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Marisa Finlay Topeka, KS

Install is good. However app is poor and cost too much for what we use

3 years ago

Reply from Vivint

Thank you for your feedback, Marisa. We appreciate your honesty about your experience with your app  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Tiffany Butcher Brigham City, UT

My driveway camera constantly goes offline.

3 years ago

Reply from Vivint

Thank you for your feedback, Tiffany. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Gabriel Avondale, AZ

Worst ever front camera flashes at night just to get a hold of M theses ppl is a waste of time

3 years ago

Reply from Vivint

Thank you for your feedback, Gabriela. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Danny Cartes Fairbanks, AK

Terrible if i could give them zero stars i would. The equipt doesnt work in the cold weather

3 years ago

Reply from Vivint

Thank you for your feedback, Danny. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Claire Shea Englewood, CO

I was pressured into signing up for a loan on the spot and then canceled my service.

3 years ago

Reply from Vivint

Thank you for your feedback, Claire. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Alissa Cose Evans, CO

Vivint is overpriced. And sometimes unreliable.

3 years ago

Reply from Vivint

Thank you for your feedback, Alissa. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Brian Strauss Noblesville, IN

I was sold something that is overpriced and does not work very good. High pressure sales

3 years ago

Reply from Vivint

Thank you for your feedback, Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Brian Bozeman, MT

horrible. customer service sucks. products don't work. cant even get a call back.

3 years ago

Reply from Vivint

Thank you for your feedback , Brian. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tim Spartanburg, SC

Great system but the app crashes a good deal

3 years ago

Reply from Vivint

Thank you for your feedback , Tim. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Madhob Pal Mobile, AL

Response is not by service people . Please don't make long term agreement

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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julio c cortorreal San Diego, CA

the most disappointing. Would not recognize my referals. Not a very friendly costumer service

3 years ago

Reply from Vivint

Thank you for your feedback, Julio. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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