Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Jason Beckerman

Equipment has been faulty and cannot get anybody to come out to fix it

4 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Paul

Worst company ever!!! Lying sales people, non transparent contracts, refusal to cancel my account!!

4 years ago

Reply from Vivint

Thank you for your feedback Paul. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Kayla Riney Des Moines, IA

The videos do not load on my application. How am I supposed to see the person on my property if I can't load the video?

3 years ago Edited September 14, 2021

Reply from Vivint

Kayla, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Jose Vasquez Covington, LA

Vivint is charging me 61.00 for monitoring. I am about to get on the phone and request they lower it........i was paying 59.99 for monitoring and equipment.

4 years ago

Reply from Vivint

Thank you for your feedback Jose. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Aug. 10th, 2020

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John Litten Phoenix, AZ

Beware this company has very poor customer service and when, not if, their equipment fails they blame you and they never release you from their contact

4 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jul. 20th, 2020

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Jackie Kilian-Lowry

We have had this service since 2005, and have been very happy with everything.

4 years ago

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julie buzzo

They are awesome from start to finish. To start they came out right away.

4 years ago

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richard oveson

Vivint is simple to use and makes me feel safe wherever I am!

4 years ago

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Jessica Marrero Riverview, FL

Had a sales rep come to the house and was trying to find me specials to sign up she ended up using my information to apply for a line of credit without permission! BEWARE!

4 years ago

Reply from Vivint

Thank you for your feedback Jessica. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 5th, 2020

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David H Rowlett, TX

Be wary of their contract! It was never fully explained as to the length and they want an arm and a leg to get out of it. Pushy salesmen as well. Run, Run, Run

4 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate you letting us know about your experience with us, and we would love to look into your concerns further. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

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Mike Baytown, TX

Their cancellation policy is a scam. I could see a class-action lawsuit in the near future. The company keeps your money and then attempts to charge you extra.

5 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Cheryl Martin Houston, TX

Please do not choose Vivint they are a scam company. There sales people are lairs. I'm dealing with Vivint because deceptive practices used by their employees. Cheryl Martin

5 years ago

Reply from Vivint

Thank you for your feedback Cheryl. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Bill Moore, SC

Great all around , quick to respond to problem. Great customer service.

5 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 10th, 2020

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Mark Barber Gary, IN

system was put in on the 16 on may 2019 called no less then 12 times , smart hub not working door bell not working the 2 key pads i had to buy not working poor service

5 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Mark Hoenninger Lenexa, KS

I paid to get out of my contract and these criminals are still billing my account. This company should not be able to be in business. They are not selling what they say.

5 years ago

Reply from Vivint

Thank you for your feedback Mark. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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DeeDee Mont-Louis Fresno, TX

"Upgraded" system. Since then we've had to call for service almost weekly. They've been here 4 or 5 times since March. Not happy at all.🤬🤬🤬

6 years ago

Reply from Vivint

Thank you for your feedback DeeDee. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Hameed Afzal San Antonio, TX

Been very satisfied all around. They have done everything they promised so far.

7 years ago

Reply from Vivint

Thank you for your feedback Hameed! We appreciate you letting us know that you're enjoying your system. When you can, contact our chat team to get your referral code using this link:

Nov. 24th, 2019

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Eric Takayama Pomona, CA

Vivint drilled a drain pipe while installing my system then gave me the run around about fixing it. They are the worst company and wouldn't recommend them to my worst enemy

7 years ago

Reply from Vivint

Thank you for your feedback Eric. We would love to look into this situation further. Please contact our chat support team using this link:

Nov. 24th, 2019

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Loretta Ortego LA

Love the way we've been called to check safety. Couldn't ask for anything more.

11 months ago

Reply from Vivint

Hi Loretta. We are committed to creating amazing experiences for our customers every day and we want to hear about it. Thank you for sharing your feedback. Please contact our Customer Loyalty team at 1-800-216-5232.

Dec. 6th, 2023

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Vonnie

Good and bad had good service up to paying my equipment off early! Then service has went downhill since.

11 months ago

Reply from Vivint

Vonnie, we're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Dec. 6th, 2023

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Luis Hernandez Miami, FL

The over all of the security systems is great and they have been very responsive when needed.

1 year ago

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George Hopson IV Evansville, IN

I've been with them for awhile and the service they provide is great. The camera app is the best.

1 year ago

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Catherine Nelson Victorville, CA

Great install and great price. Quick to answer phones and help with issues at hand

1 year ago

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Cristal Moreno Houston, TX

I did have a bad experience with a technician once he was extremely rude and unprofessional. But overall the system was good!

1 year ago

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Mary Clifford Brewer Roanoke, VA

Criminally awful customer service. I had issues since installation, and it took multiple, multiple, multiple phone calls to solve issues, and most were never resolved. I finally had everything removed.

1 year ago

Reply from Vivint

Hi Mary. We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

Oct. 23rd, 2023

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Tara Murray Cleveland, OH

I wouldn't recommend these guys to anyone somebody came by and broke out my window and they lost the footage for the police

1 year ago

Reply from Vivint

Hi Tara. We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 .

May. 23rd, 2023

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Brian Meekhof Camano, WA

I was a customer for a very short time before i noticed that i was charged more than double what i was quoted. After getting the run around over and over i decided it was time to move on

1 year ago

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Michelle Roslan Charleston, WV

Vivint is affordable and worth every penny. But it’s not the cheapest on the market. Very trusted home security.

1 year ago Edited November 16, 2022

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You Amsterdam, NH

The response time was outstanding giving my family and easy feeling fantastic service

2 years ago

Reply from Vivint

This is great feedback! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 28th, 2022

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Orlando weathington Columbus, GA

I haven't had any problems since purchasing vivint security great customer support

2 years ago

Reply from Vivint

This is great feedback, Orlando! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family!

Oct. 5th, 2022

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Steveastray4u Phoenix, AZ

Absolutely flawless! The smart home hub and app are perfect and very easy to use!

2 years ago

Reply from Vivint

That's what we like to hear, Steve! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 19th, 2022

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Victoria Phillips Fort Worth, TX

Vivint is a good security company but is very pricey. My main issue is that customer service seems to have issues understanding customers needs.

2 years ago

Reply from Vivint

Victoria, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 6th, 2022

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Verified Customer

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Regina Richton Park, IL

They don't do nothing for me you call them they tell you to do it.

3 years ago

Reply from Vivint

Hi Regina, we're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Please contact us by calling 1-800-216-5232 or by sending us a private message.

Sep. 21st, 2021

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Verified Customer

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Vicki Stark Des Moines, IA

Camera quality only ok. Too expensive for what is received

3 years ago

Reply from Vivint

Vicki thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Gregory Taylor Lexington, SC

Equipment does not always work as promised

3 years ago

Reply from Vivint

Gregory, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Joseph Fred Crues Taylors, SC

The announcement every time you open an outside door is annoying.

3 years ago

Reply from Vivint

Joseph, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Abhijit Sashittal Smyrna, GA

When the alarm triggers I get an email, that’s the dumbest idea ever

3 years ago

Reply from Vivint

Abhijit, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jason Sladek Round Rock, TX

Very poor company. Would not recommend them they lie to customers

3 years ago

Reply from Vivint

Jason, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Tina Haralson Gray, GA

Nothing but problems with the dsl in our neighborhood will not run smooth

3 years ago

Reply from Vivint

Tina, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Dana Nicole Matthews Upper Marlboro, MD

Poor customer service. Would never recommend this company to anyone.

3 years ago

Reply from Vivint

Dana, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jim Mason Layton, UT

Equipment ok but expensive - poor Cust Service

3 years ago

Reply from Vivint

Jim, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Jerry buerkle Grove City, OH

To many issues with equipment batteries don’t last very long

3 years ago

Reply from Vivint

Jerry, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Verified Customer

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Josh Stanley Kansas City, MO

The app rarely works, and the devices are super inconsistent.

3 years ago

Reply from Vivint

Thank you for your feedback Josh. We appreciate your honesty about your experience with  the app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

May. 3rd, 2021

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Verified Customer

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Christopher Mariotti Rosamond, CA

Bad camera clarity and slow to load up on to phones.

3 years ago

Reply from Vivint

Thank you for your feedback Christopher. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Apr. 19th, 2021

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Verified Customer

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Yashica Jacksonville, FL

Not good the door camera is always broken

3 years ago

Reply from Vivint

Thank you for your feedback, Yashica. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Verified Customer

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Austin Ogden, UT

App sucks, can't believe i agreed to the price I paid

3 years ago

Reply from Vivint

Thank you for your feedback, Austin . We appreciate your honesty about your experience with  your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Eleazar Medina Amarillo, TX

Cameras are low quality, don‚Äôt like them.

3 years ago

Reply from Vivint

Thank you for your feedback, Eleazar . We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Shane G. Smith Houston, TX

Over priced, oddly financed, broken equipment regularly, horrible support.

3 years ago

Reply from Vivint

Thank you for your feedback, Shane . We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeromy Renelli Lancaster, CA

The system does not perform when needed. Poor camera quality and system lags

3 years ago

Reply from Vivint

Thank you for your feedback , Jeromy. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Jeff El Paso, TX

False alarms, door lock failures, charge extra monthly for adding cameras,

3 years ago

Reply from Vivint

Thank you for your feedback  Jeff. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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