Vivint Logo

Vivint Reviews

star star star star_half star_border

7.7

Overall Score

Visit Site

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Bal Sran Bakersfield, CA

Equipment are not working right so i do not like the service at all

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  Bal. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Gary Schertz, TX

Door bell camera doesn't work at night correctly.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Gary. We appreciate your honesty about your experience with  your doobell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Larry Moore, SC

They are a scam. They don't clearly state how long the "trial" period is

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  Larry. We appreciate your honesty about your experience with the trail period and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Doris Brooks Birmingham, AL

Awful common faulty equipment cameras does not work and record etc.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Doris. We appreciate your honesty about your experience with your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shelbye Turnage Memphis, TN

Ease of repair with minor glitches of the equipment is not expedient

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Shelbye. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Kithinji Conway, AR

Very poor customer service. Vivint salespeople are dishonest and out to

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Michael. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jacqueline Gibson Atlanta, GA

Very Bad It is not working and customer service is very poor.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Jacqueline! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Katherine Houston, TX

Bad. It is very late on alerting us back camera been out for months

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Katherine! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Shane Hudgins Westminster, CO

over promised, under delivered... way over charged.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Shane. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Kelly Dale Mount Pleasant, TX

Getting someone on the phone is a nightmare

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Kelly. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Chris Allen Pennsauken, NJ

I don’t like how my back yard camera is always offline.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Chris! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jose Gonzalez Powder Springs, GA

Too expensive There way better deals out can't wait till I can cancel services

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Jose. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

james hart Amarillo, TX

3 hours on the phone and still not working right.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, James. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Josefina Landazuri

The equipment is very poor quality and very expensive

3 years ago Edited September 14, 2021

Vivint Logo

Reply from Vivint

Thank you for your feedback, Josefina. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Cheryl Clineburg Marco Island, FL

Doorbells are not ringing, technician did not show me how to work alarm pad

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Cheryl. We appreciate your honesty about your experience with the doorbell and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Richard Thorsted Ogden, UT

Absolutely terrible customer service and device support.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Richard. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

tony davis Lansdowne, PA

the panel is always disconnecting not reliable

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Tony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Clifton Olive Branch, MS

Camera is a mess don’t get this system over price equipment

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Clifton. We appreciate your honesty about your experience with your pricing  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ramon Rodriguez Pharr, TX

Sucks never worked stuck on contract so can’t do anything about it

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Ramon. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Teya Clarke Clearfield, UT

Hate it. Your reps lie, customer service sucks, camera quality is garbage

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Teya. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Tech Savy Concord, NC

It’s a scam . The representative did not share the right cost

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Rachelle Sugar Land, TX

Horrible experience. My mom cameras never work. Customer service horrible.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Rachelle. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Matt Hardy Concord, NC

Lies never got my free month of service after i was promised one for a referral

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Matt. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mary Tate Baltimore, MD

Our front door camera keeps going offline

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Mary. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Tammy Farrell Sterling, AK

Needed service and parts and im still waiting ......

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Tammy. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Aron Spivey Deer Park, TX

Lack of customer service, will not fix mistakes they made, do not use

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Aron. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Luis Martinez Amarillo, TX

Door bell camera doesn't work properly. Can't contact anybody to replace it.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Luis. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Victoria Amityville, NY

Constant issues with cameras not recording play back is not available

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Victoria. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Travis Burdette Hagerstown, MD

The alarm works when it wants. So many issues!!!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Travis. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Scott Miles

1 product resolution. Friendly, but 1 customer care

3 years ago Edited September 14, 2021

Vivint Logo

Reply from Vivint

Thank you for your feedback, Scott. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

susana navarro Knoxville, TN

Very bad experience. Nothing works. Has 3 potential, but bad reliability

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Susana. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

cale 3 Gretna, NE

The front door bell camera has lines thru it

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Cale. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Erica Cantu McAllen, TX

Can’t arm or disarm my alarm system. I have already reinstalled app

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Erica. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Dorsey Robinson Louisville, KY

Cameras are not where we wanted them. Reps ignored us when we pointed this out

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Dorsey. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Linda Hanks Billings, MT

My Bill is much higher than $75. AS promised

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Linda. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Antwan Lathan Portsmouth, VA

The equipment is good. Service was very bad

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Antwan. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anonymous Lithia Springs, GA

Most of time not good at all!!!!Freeze the system a lot😂😂

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Decker Mansfield, TX

Fraudulent & deceptive representation of service(s) & equipment

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Decker. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Biniam Lemma Manor, TX

the actual product is not as sals rep presented

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Biniam. We appreciate your honesty about your experience with  your equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

A Brandywine, MD

Poor equipment, poor service and poor customer service.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , A. We appreciate your honesty about your experience with equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Muslovski Temple, TX

I feel like the dor-to-door salesperson didn't listen to my needs.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Michael. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

mark Avondale, AZ

Very poor and lack of communication . not reliable .feel taken advantage of

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Mark. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Leslie Munoz Rocklin, CA

cancelled service still being billed for service that I dont have

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Leslie. We appreciate your honesty about your experience with  your billing and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Leslie Trenton, NJ

The door bell installed can not be heard.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Leslie. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Tim Sigur West Monroe, LA

Failed to follow up on incomplete installation

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Tim. We appreciate your honesty about your experience with your installation  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Daniel Rodriguez San Antonio, TX

sucks...they still havent resolved my issues in over 3 months

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback  Daniel. We appreciate your honesty about your experience with your equipment  and would love to  investigate  this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Natalie Debelak Kansas City, MO

Long phone wait times, charges past services rendered, not good complete scam

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Natalie. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Luke Dugas Sulphur, LA

We tried to use it and almost got locked out...

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Luke. We appreciate your honesty about your experience with you doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Alejandra Soriano Fort Worth, TX

Don't really need it. My wifi works fine but the smart hub always goes off line

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Alejandra. We appreciate your honesty about your experience with your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Cynthia Desoto, TX

Misleading holds back crucial info when selling products

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Cynthia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021