Vivint: Read 8,443 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason Wilt Des Moines, IA

I need my refund the equipment has been returned

3 years ago

Reply from Vivint

Thank you for your feedback , Jason. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Russell fredrick Snellville, GA

Poor service equipment has not work since I signed up

3 years ago

Reply from Vivint

Thank you for your feedback, Russell. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

doris shuler Grove City, OH

worst service and quality of products i have ever had

3 years ago

Reply from Vivint

Thank you for your feedback , Doris! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Sportsman Glendive, MT

Not So Good at all. Bad service all around.

3 years ago

Reply from Vivint

Thank you for your feedback, Pat. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lesheena Merrell Lansing, IL

The customer service and the camera service is not good

3 years ago

Reply from Vivint

Thank you for your feedback, Lesheena. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kerrie

They have no responded to an email I sent a few months ago

3 years ago

Reply from Vivint

Thank you for your feedback Kerrie. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deb Davis Winchester, KY

I was miss informed from the beginning about having a loan

3 years ago

Reply from Vivint

Thank you for your feedback Deb. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Shannon Schauer Mandan, ND

wall screen doesn't work & monthly payments are crazy

3 years ago

Reply from Vivint

Thank you for your feedback Shannon. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Brittany Davis Kansas City, MO

Hasn't been any I hate the company customer service sucks

3 years ago

Reply from Vivint

Thank you for your feedback Brittany. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Alanie Aisola

Have had problems with your equipment since it was setup

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Virgie Mock

Bad customer service with both Vivant and Fortivia

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John heckman

Call center is terrible 6 calls to solve one problem

3 years ago

Reply from Vivint

We apologize that you've experienced a long wait time with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

William Fields

I don't like it. Notifications and alerts come too late

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

J

Garbage. They lock u in into a 5 yr installment plan.

3 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna

I hate it !!! 2 ouy of 3 cameras dont work half the time

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Angelina

The worse ever. I do not recommend this to anyone.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian

Horrible. None of the equipment works as it should

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris

Overpriced contracts, lies, bad quality, and unreliable

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Angela Taylor

Terrible and very disappointed with customer service

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sherrill

They lie to you and don't do what they say they will do.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Solberg

Too Expensive for what you get, service is so/so

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Dakota Lee Carrington

Not great. Products don't work very well.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Lee

Not good, was told one thing received another

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anntoinette Kirkland

Horrible salesman follow up and transparency

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Vivian Eledui

The company needs improvement and more clarity.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Joseph lazare

The stuff doesn't work it keeps loosen service

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Kenyon

Terrible, Customer service is absolutely horrible

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer James

pleasant,helpful,always follow up on alarms or any problems

4 years ago

Reply from Vivint

Thank you for your feedback, Jennifer! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher S Powers Charlotte, NC

I'm not liking the service you can't reach anyone.

4 years ago

Reply from Vivint

Thank you for your feedback, Christopher. We appreciate your honesty about your experience with our customer support and would love to investigate this further. So that we can, please contact our chat team located on our website.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Warner Birmingham, AL

frustrated and difficult to do business with

4 years ago

Reply from Vivint

Thank you for your feedback, Robert. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

heather Evansville, IN

Pushy salespeople and canceling service is difficult.

4 years ago

Reply from Vivint

Thank you for your feedback, Heather. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Deanna Littles Fayetteville, NC

It has been bad. The customer support is not good.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

Horrible customer service and empty promises by salesman.

4 years ago

Reply from Vivint

Thank you for your feedback. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Mason

A new system was installed and it doesn't work

4 years ago

Reply from Vivint

Thank you, Robert, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with the system further. When you have a chance, contact our support team so we can assist by calling 1 (800)-216-5232.

Mar. 7th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Judith A. Beville White Plains, NY

I haven't been using it. It doesn't work.

4 years ago

Reply from Vivint

Thank you, Judith, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your any concerns you are having further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Maggie

Vivint should actually offer some customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Maggie. We understand your frustration and would like to see how we can assist you. Please call us so we can discuss this further, and make sure you are taken care of. Please call us at 18002165232.

Jul. 15th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Tek Kuikel

Poor customer service, poor technology and poor

4 years ago

Reply from Vivint

Thank you for your feedback Tek. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Amy Altoran

Absolutely dissatisfied with the quality of the product.

4 years ago

Reply from Vivint

Thank you for your feedback Amy. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Eva Govan

No Good, can't get no one out to my house

4 years ago

Reply from Vivint

Thank you for your feedback Eva. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Darren abney

Worst customer service I've ever experienced

4 years ago

Reply from Vivint

Thank you for your feedback Darren. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Shannon

More options to improve security cameras

4 years ago

Reply from Vivint

Thank you for your feedback Shannon. We would love to look into your concerns with your cameras further. Please contact our chat team using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

B

panel doesn't work, slow to resolve, frustrating

4 years ago

Reply from Vivint

Thank you for your feedback B. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star star star star_border

Brooke Harris Tuscaloosa, AL

It is expensive but easily accessible anywhere on my phone

1 year ago

star star star star_border star_border

Slidana Holthouser Jeffersonville, IN

It's a great security system but the other "features" are pretty lackluster.

3 years ago

Reply from Vivint

Sildana, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

star star star star star_border

Lisa Cork

I'm very satisfied. I have no complaints.

4 years ago

Reply from Vivint

Thank you for your feedback Lisa! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star_border

heinz klehr

i like my system, keep up the good work

4 years ago

Reply from Vivint

Thank you for your feedback Heinz! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star_border

Ray

They always seem ready to help me out!

4 years ago

Reply from Vivint

Thank you for your feedback Ray! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star_border star_border star_border star_border

Chop Thibodaux, LA

Please beware of this company. When they have you under contract you will receive little to no customer service.

4 years ago

Reply from Vivint

Thank you for your feedback Chop. We would love to look into your concerns with us further. Please contact our chat team using this link:

Feb. 22nd, 2020

star star_border star_border star_border star_border

Gerald Devroe Idalou, TX

It's a trap don't do it they lock you in for 6 years. Paying for equipment for 6 years. Rude customer service.

5 years ago

Reply from Vivint

Thank you for your feedback Gerald. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

David Chicago, IL

Absolutely horrible customer service. Feel like I got scammed. Paid cash for camera that don’t work.

6 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

Vivint Reviews