Vivint: Read 8,449 User Reviews From Real Homeowners

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Luke Dugas Sulphur, LA

We tried to use it and almost got locked out...

4 years ago

Reply from Vivint

Thank you for your feedback, Luke. We appreciate your honesty about your experience with you doorlock and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Alejandra Soriano Fort Worth, TX

Don't really need it. My wifi works fine but the smart hub always goes off line

4 years ago

Reply from Vivint

Thank you for your feedback , Alejandra. We appreciate your honesty about your experience with your panel and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Cynthia Desoto, TX

Misleading holds back crucial info when selling products

4 years ago

Reply from Vivint

Thank you for your feedback, Cynthia! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Robin Clack Gonzales, TX

I am very upset because my system is broke and they have not sent help yet.

4 years ago

Reply from Vivint

Thank you for your feedback , Robin. We appreciate your honesty about your experience with your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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James &Norma Petty Kansas City, KS

My doorbell keep going off line I keep rebooting

4 years ago

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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John C. Smith Springdale, AR

Terrible company. Terrible service. Equipment is not worth the money.

4 years ago

Reply from Vivint

Thank you for your feedback , John. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Victoria Mendoza Pahoa, HI

to many maintainence can't view past video

4 years ago

Reply from Vivint

Thank you for your feedback, Victoria. We appreciate your honesty about your experience with your videos  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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kaileen Copeland El Mirage, AZ

Awful. Our equipment never works or takes for ever to pull up

4 years ago

Reply from Vivint

Thank you for your feedback , Kaileen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Verified Customer

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Christina webster Dover, DE

Not good it keeps going out but I still pay the same

4 years ago

Reply from Vivint

Thank you for your feedback, Christina. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Carol Olson Littleton, CO

Felt sucked in by door to door salesman.

4 years ago

Reply from Vivint

Thank you for your feedback, Carol. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Sarabeth Denver, CO

Poor customer service and long waiting times on phone calls

4 years ago

Reply from Vivint

Thank you for your feedback, Sarabeth. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Mike Watkins Lexington, KY

Have had a lot issues. System was not complete when put in.

4 years ago

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Robin Johns Daphne, AL

Having problems with the video, batteries dying quickly

4 years ago

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Marilyn Thompson

Lately not good..customer service was poor and un caring

4 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback Marilyn. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Niesha Gooden Oakley, CA

Poor poor poor resolution of problems. Horrible customer service!!!

4 years ago

Reply from Vivint

Thank you for your feedback Niesha. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Alfredo Sacramento, CA

Scamish tactics, Terrible customer service! Solid product.

4 years ago

Reply from Vivint

Thank you for your feedback Alfredo. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Bob Briscoe Concord, NC

The two times I have had contact with Vivint have not gone well.

4 years ago

Reply from Vivint

Thank you for your feedback Bob. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Jason Blythewood, SC

Inconsistent service and very glitchy app.

4 years ago

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Anthony Magyar

Horrible customer service and products. They lie and will not fix

4 years ago

Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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JACKIE VILLA

Have a lot of trouble setting whistling mode

4 years ago

Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Verified Customer

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Patrice Holloway

App not working and cameras. On hold for customer service forever

4 years ago

Reply from Vivint

Thank you for your feedback , Patrice. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Robert Morris

Poor awful service poor craftsmanship, customer service was verrrrryyyy slow

4 years ago

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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S. Rojas

Sales rep was excellent, customer service is lacking.

4 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

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Verified Customer

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George Fuentes

Shady poor customer service. Equipment reliably is lacking.

5 years ago

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Verified Customer

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Joaqueline Tolbert

Horrible due to the fact I have to wait 2 months for service on my camera

5 years ago

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Verified Customer

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Jorge Velasquez

Not positive at all, I have contacted via email and NO reply as of yet.

5 years ago

Reply from Vivint

Hi Jorge, we apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

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Verified Customer

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John Timmerman

I feel like we purchased and then we were dumped.

5 years ago

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Verified Customer

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Truman

I feel taken advantage of. Promises and sales practices leave me feeling sick.

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Dominique

Though the customer service is nice, the products are terrible.

5 years ago

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Verified Customer

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Richard Clarke

They don't call back when they say they will

5 years ago

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Verified Customer

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Gretchen Hicks

Not good, was promised the first 3 months to be paid, only one

5 years ago

Reply from Vivint

Thank you for your feedback, Gretchen. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Verified Customer

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Steven pierce

Horrible. Difficult to get a actual person. No follow through

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Verified Customer

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Ŕichard Schlicksup

Lack of U.S. support. The oversea support is hard to understand

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Leslie

Quick Sales, inadequate technical support

5 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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R

Poor costumer service; low value for the high price

5 years ago

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Verified Customer

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Pat

We've been trying to get them to remove the system for several weeks

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Natalie Whitehead

Terrible experience with vivint sale rep and custormer service.

5 years ago

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Verified Customer

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Danny

There isn’t anything good about Vivint. Their cameras don’t work properly.

5 years ago

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Verified Customer

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Karen

Vivint needs to get a better security system. There is nothing I like.

5 years ago

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Verified Customer

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Guillermo

Salesman is a liar, he lied a lot. They did not change the existing system.

5 years ago

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Verified Customer

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Sam

Horrible customer service- my issues were not resolved after multiple attempts

5 years ago

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Verified Customer

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Teresa Jaquez

Im not happy at all with my service i have nothing but issues

5 years ago

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Verified Customer

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V Lovato

no good I want to cancel they will not let me.

5 years ago

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Verified Customer

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Wilson

Terrible reps provided false information and lied about pricing

5 years ago

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Verified Customer

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Connor Bifferato

Good people, ABSOLUTE worst product snd ability to make it work

5 years ago

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Verified Customer

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Diane

Do not buy in to this - their customer service is below poor.

5 years ago

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Verified Customer

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Fenemore

Good and responsive to my needs/request. They resolved my problem promply

5 years ago

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Verified Customer

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Kristi

The sales guy was completely dishonest in his presentation.

5 years ago

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Alicia

They are a horrible company, I would not recommend them to anyone

5 years ago

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Julie Berlin

Terrible customer service and products installed not supported

5 years ago

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