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Vivint Reviews

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8.2

Overall Score

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John C. Smith Springdale, AR

Terrible company. Terrible service. Equipment is not worth the money.

3 years ago

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Reply from Vivint

Thank you for your feedback , John. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Victoria Mendoza Pahoa, HI

to many maintainence can't view past video

3 years ago

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Reply from Vivint

Thank you for your feedback, Victoria. We appreciate your honesty about your experience with your videos  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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kaileen Copeland El Mirage, AZ

Awful. Our equipment never works or takes for ever to pull up

3 years ago

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Reply from Vivint

Thank you for your feedback , Kaileen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

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Christina webster Dover, DE

Not good it keeps going out but I still pay the same

3 years ago

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Reply from Vivint

Thank you for your feedback, Christina. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Carol Olson Littleton, CO

Felt sucked in by door to door salesman.

3 years ago

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Reply from Vivint

Thank you for your feedback, Carol. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Sarabeth Denver, CO

Poor customer service and long waiting times on phone calls

3 years ago

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Reply from Vivint

Thank you for your feedback, Sarabeth. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Mike Watkins Lexington, KY

Have had a lot issues. System was not complete when put in.

3 years ago

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Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

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Robin Johns Daphne, AL

Having problems with the video, batteries dying quickly

3 years ago

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Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Marilyn Thompson

Lately not good..customer service was poor and un caring

3 years ago Edited September 14, 2021

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Reply from Vivint

Thank you for your feedback Marilyn. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Niesha Gooden Oakley, CA

Poor poor poor resolution of problems. Horrible customer service!!!

3 years ago

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Reply from Vivint

Thank you for your feedback Niesha. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Alfredo Sacramento, CA

Scamish tactics, Terrible customer service! Solid product.

3 years ago

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Reply from Vivint

Thank you for your feedback Alfredo. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Bob Briscoe Concord, NC

The two times I have had contact with Vivint have not gone well.

3 years ago

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Reply from Vivint

Thank you for your feedback Bob. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Jason Blythewood, SC

Inconsistent service and very glitchy app.

3 years ago

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Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Anthony Magyar

Horrible customer service and products. They lie and will not fix

3 years ago

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Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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JACKIE VILLA

Have a lot of trouble setting whistling mode

3 years ago

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Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Patrice Holloway

App not working and cameras. On hold for customer service forever

3 years ago

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Reply from Vivint

Thank you for your feedback , Patrice. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Robert Morris

Poor awful service poor craftsmanship, customer service was verrrrryyyy slow

3 years ago

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Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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S. Rojas

Sales rep was excellent, customer service is lacking.

3 years ago

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Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

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George Fuentes

Shady poor customer service. Equipment reliably is lacking.

3 years ago

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Joaqueline Tolbert

Horrible due to the fact I have to wait 2 months for service on my camera

3 years ago

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Jorge Velasquez

Not positive at all, I have contacted via email and NO reply as of yet.

4 years ago

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Reply from Vivint

Hi Jorge, we apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

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John Timmerman

I feel like we purchased and then we were dumped.

4 years ago

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Truman

I feel taken advantage of. Promises and sales practices leave me feeling sick.

4 years ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Dominique

Though the customer service is nice, the products are terrible.

4 years ago

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Richard Clarke

They don't call back when they say they will

4 years ago

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Gretchen Hicks

Not good, was promised the first 3 months to be paid, only one

4 years ago

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Reply from Vivint

Thank you for your feedback, Gretchen. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

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Steven pierce

Horrible. Difficult to get a actual person. No follow through

4 years ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Ŕichard Schlicksup

Lack of U.S. support. The oversea support is hard to understand

4 years ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Leslie

Quick Sales, inadequate technical support

4 years ago

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Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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R

Poor costumer service; low value for the high price

4 years ago

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Pat

We've been trying to get them to remove the system for several weeks

4 years ago

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Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Natalie Whitehead

Terrible experience with vivint sale rep and custormer service.

4 years ago

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Danny

There isn’t anything good about Vivint. Their cameras don’t work properly.

4 years ago

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Karen

Vivint needs to get a better security system. There is nothing I like.

4 years ago

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Guillermo

Salesman is a liar, he lied a lot. They did not change the existing system.

4 years ago

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Sam

Horrible customer service- my issues were not resolved after multiple attempts

4 years ago

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Teresa Jaquez

Im not happy at all with my service i have nothing but issues

4 years ago

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V Lovato

no good I want to cancel they will not let me.

4 years ago

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Wilson

Terrible reps provided false information and lied about pricing

4 years ago

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Connor Bifferato

Good people, ABSOLUTE worst product snd ability to make it work

4 years ago

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Diane

Do not buy in to this - their customer service is below poor.

4 years ago

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Fenemore

Good and responsive to my needs/request. They resolved my problem promply

4 years ago

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Kristi

The sales guy was completely dishonest in his presentation.

4 years ago

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Alicia

They are a horrible company, I would not recommend them to anyone

4 years ago

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Julie Berlin

Terrible customer service and products installed not supported

4 years ago

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Clint / Jodi Downs

I absolutely hate it and I will not recommend it. Camera sucks

4 years ago

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Michael Peabody

The worst customer service ever. Zero support on tech or product.

4 years ago

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Martina Torres

My front Door bell is not recording anymore

4 years ago

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CM

Lies, overpriced, shoddy work. This company is one big scam. Dont trust them

4 years ago

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David Duro

Super sketchy salesman adding random charges to boost his commission.

4 years ago