Vivint Logo

Vivint Reviews

star star star star_half star_border

7.7

Overall Score

Visit Site

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Robin Clack Gonzales, TX

I am very upset because my system is broke and they have not sent help yet.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Robin. We appreciate your honesty about your experience with your system and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

James &Norma Petty Kansas City, KS

My doorbell keep going off line I keep rebooting

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

John C. Smith Springdale, AR

Terrible company. Terrible service. Equipment is not worth the money.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , John. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Victoria Mendoza Pahoa, HI

to many maintainence can't view past video

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Victoria. We appreciate your honesty about your experience with your videos  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

kaileen Copeland El Mirage, AZ

Awful. Our equipment never works or takes for ever to pull up

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Kaileen. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 31st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Christina webster Dover, DE

Not good it keeps going out but I still pay the same

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Christina. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Carol Olson Littleton, CO

Felt sucked in by door to door salesman.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Carol. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Sarabeth Denver, CO

Poor customer service and long waiting times on phone calls

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Sarabeth. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mike Watkins Lexington, KY

Have had a lot issues. System was not complete when put in.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Mike! We are so glad to hear about your experience with your installation and how you're loving your system.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Robin Johns Daphne, AL

Having problems with the video, batteries dying quickly

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Robin. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Marilyn Thompson

Lately not good..customer service was poor and un caring

3 years ago Edited September 14, 2021

Vivint Logo

Reply from Vivint

Thank you for your feedback Marilyn. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Niesha Gooden Oakley, CA

Poor poor poor resolution of problems. Horrible customer service!!!

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Niesha. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Alfredo Sacramento, CA

Scamish tactics, Terrible customer service! Solid product.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Alfredo. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Bob Briscoe Concord, NC

The two times I have had contact with Vivint have not gone well.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Bob. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Jason Blythewood, SC

Inconsistent service and very glitchy app.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Jason. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Anthony Magyar

Horrible customer service and products. They lie and will not fix

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

JACKIE VILLA

Have a lot of trouble setting whistling mode

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Jackie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Patrice Holloway

App not working and cameras. On hold for customer service forever

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback , Patrice. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Robert Morris

Poor awful service poor craftsmanship, customer service was verrrrryyyy slow

3 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Robert. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

S. Rojas

Sales rep was excellent, customer service is lacking.

3 years ago

Vivint Logo

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

George Fuentes

Shady poor customer service. Equipment reliably is lacking.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Joaqueline Tolbert

Horrible due to the fact I have to wait 2 months for service on my camera

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jorge Velasquez

Not positive at all, I have contacted via email and NO reply as of yet.

3 years ago

Vivint Logo

Reply from Vivint

Hi Jorge, we apologize that you've experienced a long wait time getting in touch with our customer service. Please feel free to send us a private message, or you can get in touch with us by accessing our chat feature on vivint.com.

Dec. 10th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

John Timmerman

I feel like we purchased and then we were dumped.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Truman

I feel taken advantage of. Promises and sales practices leave me feeling sick.

3 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Dominique

Though the customer service is nice, the products are terrible.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Richard Clarke

They don't call back when they say they will

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Gretchen Hicks

Not good, was promised the first 3 months to be paid, only one

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Gretchen. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Nov. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Steven pierce

Horrible. Difficult to get a actual person. No follow through

4 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ŕichard Schlicksup

Lack of U.S. support. The oversea support is hard to understand

4 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Leslie

Quick Sales, inadequate technical support

4 years ago

Vivint Logo

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

R

Poor costumer service; low value for the high price

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Pat

We've been trying to get them to remove the system for several weeks

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Natalie Whitehead

Terrible experience with vivint sale rep and custormer service.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Danny

There isn’t anything good about Vivint. Their cameras don’t work properly.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Karen

Vivint needs to get a better security system. There is nothing I like.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Guillermo

Salesman is a liar, he lied a lot. They did not change the existing system.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Sam

Horrible customer service- my issues were not resolved after multiple attempts

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Teresa Jaquez

Im not happy at all with my service i have nothing but issues

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

V Lovato

no good I want to cancel they will not let me.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Wilson

Terrible reps provided false information and lied about pricing

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Connor Bifferato

Good people, ABSOLUTE worst product snd ability to make it work

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Diane

Do not buy in to this - their customer service is below poor.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Fenemore

Good and responsive to my needs/request. They resolved my problem promply

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kristi

The sales guy was completely dishonest in his presentation.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Alicia

They are a horrible company, I would not recommend them to anyone

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Julie Berlin

Terrible customer service and products installed not supported

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Clint / Jodi Downs

I absolutely hate it and I will not recommend it. Camera sucks

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Michael Peabody

The worst customer service ever. Zero support on tech or product.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Martina Torres

My front Door bell is not recording anymore

4 years ago