Vivint Logo

Vivint Reviews

star star star star_half star_border

7.7

Overall Score

Visit Site

sell See Special Offer chevron_right

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Doesn't Matter

nothing, sale person (DeMarcus P) lied about everything. I wish I could back everything!

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Florine E. Roper

i would not recomen your company . i wasnot given an honest statement by the person who call on me.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Janise wiggins

Poor..I was promised an credit to my account I have yet to receive it for 212.00

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

joseph matos

not so good, cameras been offline for 3 days and haven't got word on when a technician is coming.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Keith Dickerson

Have had a couple problems with batteries and sensors.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Martin

Install was a mess batteries died within weeks

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Lisa R Carter

Didnt replace a brand new canera that i just bought

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Manny Alcantara

Pretty good but is not picking up people in my yard anymore

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Eddie Palma

It’s okay. Wish the alarm was not on the control panel

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Paul Schauble

Not happy with it Not worth the money for the system, thats overpriced

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

David

Customer service has been horrible. Your representative was VERY rude and pushy!!

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

sammy moore

vivint told me a lie,they said they would payoff my current system and they wouldnot

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

William Caudill

The service is great but the way it was advertised to me was way wrong and misleading.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Longhorn Bravo

My experience was terrible with terrible customer service. Do not waste your time or money

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Phyllis Ahara

Cheap trick... honesty is always important. More important than sales, not with this company.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Debra Thurman

I can’t get anyone to help me with the things that they said they would help me with

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Christine

No customer service, they should be better at that. There is really nothing about it that I like.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Evelio Lopez-Brown

So my i purchased the thermostat and it stopped working. I only had it for 3 weeks.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Shane frillou

Worked a few weeks hasn't worked since. Can't get no one out to fix the problem

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Ernest kochem Helena, AL

Up until now great until they want me to pay $2500 to move my service and new equipment

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Ernest. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 14th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

dawn

service good-app sucks big time-service techs knowledgeable

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Calvin. We'd love to hear more specific feedback on how our app can be improved.

Jul. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Princess

They respond promptly. I like the camera.

4 years ago

Vivint Logo

Reply from Vivint

Happy to hear you've had such a great experience, Princess! Please let us know if there's ever anything we can do to further assist you.

Jul. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

PATRICK BURNESON Columbia, MO

NEED CAMERA ADJUSTED AND PROGRAMMED IN TO CELL.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Patrick. We would love to look into your concerns with your camera further. Please give us a call at 800-216-5232.

May. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Gil Lange

Disapointing. The equpment works, but don't ask a question because you won't get an answer.

4 years ago

Vivint Logo

Reply from Vivint

Thank you, Gil, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

kay

technician never showed up. Not good service

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Kay. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

George Jones

Response is good. Wasn't happy when it went to automated.

4 years ago

Vivint Logo

Reply from Vivint

Thanks for the feedback, George! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jeremiah

Ok the equipment becomes outdated too fast

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Jeremiah. If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Santiago & Sandra Carrasco

not the greatest, we have been unable to use or phones to control thermostat.

4 years ago

Vivint Logo

Reply from Vivint

Thank you, Santiago & Sandra, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Mickey Mouse

Customer service not friendly or accomodating.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with our service further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Mary

They came out with a good price and it is easy to use.

4 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Ron Las Cruces, NM

They try to solve the problem but unfortunately, the problem still persist

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback, Ron . We appreciate your honesty about your experience with us. We would love to look into any concerns you are having further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Sam Pleasant Grove, AL

At the moment it not working trying to reboot it

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Sam. We appreciate you letting us know about what is going on with your panel. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 15th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Leslie Martin

So so, having issues with monitoring inside the home

4 years ago

Vivint Logo

Reply from Vivint

Thank you Leslie for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

David Bruce

Just OK, pricing to get extra cameras is outrageous

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Karen Fryar Humble, TX

just ok. cameras are overpriced, app is not easy to use.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Karen. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding the app and your sytem further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jo Gail Dolenski Spring, TX

In the past year, terrible! If their euipm net is faulty they charge you for it again!

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Jo Gail. We appreciate your honesty about your experience with us. We would love to look into your concerns with your equipment further. Please contact our chat support team, available 24/7, at your convenience using this link:

Dec. 17th, 2019

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Robert Harrington

Good, price keeps increasing looking for other options

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Rocio Hernandez

Panel doesn't work properly n the customer service is bad nobody has come to fix it

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Rocio. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

John Scott

Your service is not the bestand service availability is no better.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Alexis

Awful. There security system failed and while we were broken into. The second house on our street!

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Alexis. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Willie

They always solve my problem when I call in

4 years ago

Vivint Logo

Reply from Vivint

Thank you Willie for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

George Cherry

price increaes when i was told at contract it wouldnt go up the first 5 years!

4 years ago

Vivint Logo

Reply from Vivint

Thank you George for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the rate further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

V

Horrible, bill me for 2 months that I did not live there. Would not credit me back all the money.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Norma Garcia

It doesn't work well it feels not right.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Norma. We appreciate your honesty about your experience with your system and would love to look into this further. Please contact our chat team using this link:

Feb. 18th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

James Best

Equipment works sporadically, at best, and customer service is not much help.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Sharon and Gerald Ince

The doorbell rings on the outside not on the inside. This has been going on for 2 years.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Sharon and Gerald. We would love to look into your concerns with your doorbell camera. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

David P

Long contracts, hidden fees and raised monthly bills without notification

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Celenia Figueroa

Recently, I was basically called a liar when they said my windows were never working.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Celenia. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Jinyan Guan

I've problem with my doorbell camera that was never fixed.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Jinyan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

check_circle

Verified Customer

check_circle

Review Source

star star star star_border star_border

Karen Jobe

Poor repair service. Went for a month no service.

4 years ago

Vivint Logo

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020