Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Robert Ciara

My door bell is currently inactive and it wont reboot. Im still waiting on service

5 years ago

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Shirley fletcher and Jimmy hickmon

Poor customer service and they let you get stuck with equipment without telling you all the facts.

5 years ago

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Danny Benford

During the installation period it was an absolute nightmare.

5 years ago

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Doesn't Matter

nothing, sale person (DeMarcus P) lied about everything. I wish I could back everything!

5 years ago

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Florine E. Roper

i would not recomen your company . i wasnot given an honest statement by the person who call on me.

5 years ago

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Janise wiggins

Poor..I was promised an credit to my account I have yet to receive it for 212.00

5 years ago

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joseph matos

not so good, cameras been offline for 3 days and haven't got word on when a technician is coming.

5 years ago

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Keith Dickerson

Have had a couple problems with batteries and sensors.

5 years ago

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Martin

Install was a mess batteries died within weeks

5 years ago

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Lisa R Carter

Didnt replace a brand new canera that i just bought

5 years ago

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Manny Alcantara

Pretty good but is not picking up people in my yard anymore

5 years ago

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Verified Customer

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Eddie Palma

Itâ€™s okay. Wish the alarm was not on the control panel

5 years ago

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Paul Schauble

Not happy with it Not worth the money for the system, thats overpriced

5 years ago

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David

Customer service has been horrible. Your representative was VERY rude and pushy!!

5 years ago

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Verified Customer

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sammy moore

vivint told me a lie,they said they would payoff my current system and they wouldnot

5 years ago

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William Caudill

The service is great but the way it was advertised to me was way wrong and misleading.

5 years ago

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Longhorn Bravo

My experience was terrible with terrible customer service. Do not waste your time or money

5 years ago

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Phyllis Ahara

Cheap trick... honesty is always important. More important than sales, not with this company.

5 years ago

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Debra Thurman

I canâ€™t get anyone to help me with the things that they said they would help me with

5 years ago

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Christine

No customer service, they should be better at that. There is really nothing about it that I like.

5 years ago

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Verified Customer

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Evelio Lopez-Brown

So my i purchased the thermostat and it stopped working. I only had it for 3 weeks.

5 years ago

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Shane frillou

Worked a few weeks hasn't worked since. Can't get no one out to fix the problem

5 years ago

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Ernest kochem Helena, AL

Up until now great until they want me to pay $2500 to move my service and new equipment

5 years ago

Reply from Vivint

Thank you for your feedback Ernest. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 14th, 2020

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Verified Customer

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dawn

service good-app sucks big time-service techs knowledgeable

5 years ago

Reply from Vivint

Thank you for your feedback, Calvin. We'd love to hear more specific feedback on how our app can be improved.

Jul. 15th, 2020

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Verified Customer

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Princess

They respond promptly. I like the camera.

5 years ago

Reply from Vivint

Happy to hear you've had such a great experience, Princess! Please let us know if there's ever anything we can do to further assist you.

Jul. 15th, 2020

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Verified Customer

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PATRICK BURNESON Columbia, MO

NEED CAMERA ADJUSTED AND PROGRAMMED IN TO CELL.

5 years ago

Reply from Vivint

Thank you for your feedback Patrick. We would love to look into your concerns with your camera further. Please give us a call at 800-216-5232.

May. 15th, 2020

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Verified Customer

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Gil Lange

Disapointing. The equpment works, but don't ask a question because you won't get an answer.

5 years ago

Reply from Vivint

Thank you, Gil, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our support team at your convenience by calling 844-241-3243.

May. 15th, 2020

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Verified Customer

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kay

technician never showed up. Not good service

5 years ago

Reply from Vivint

Thank you for your feedback, Kay. We'd like to see how we can assist you with your Car Guard. Please call us at 18002165232.

Apr. 14th, 2020

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Verified Customer

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George Jones

Response is good. Wasn't happy when it went to automated.

5 years ago

Reply from Vivint

Thanks for the feedback, George! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Jeremiah

Ok the equipment becomes outdated too fast

5 years ago

Reply from Vivint

Thank you for your feedback, Jeremiah. If you're experiencing any other issues, we'd like to help. Please call us at 18002165232.

Mar. 16th, 2020

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Verified Customer

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Santiago & Sandra Carrasco

not the greatest, we have been unable to use or phones to control thermostat.

5 years ago

Reply from Vivint

Thank you, Santiago & Sandra, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Mickey Mouse

Customer service not friendly or accomodating.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with our service further. Please contact our chat support team at your convenience using this link:

Feb. 4th, 2020

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Verified Customer

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Mary

They came out with a good price and it is easy to use.

5 years ago

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Ron Las Cruces, NM

They try to solve the problem but unfortunately, the problem still persist

5 years ago

Reply from Vivint

Thank you for your feedback, Ron . We appreciate your honesty about your experience with us. We would love to look into any concerns you are having further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Sam Pleasant Grove, AL

At the moment it not working trying to reboot it

5 years ago

Reply from Vivint

Thank you for your feedback Sam. We appreciate you letting us know about what is going on with your panel. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 15th, 2020

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Verified Customer

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Leslie Martin

So so, having issues with monitoring inside the home

5 years ago

Reply from Vivint

Thank you Leslie for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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David Bruce

Just OK, pricing to get extra cameras is outrageous

5 years ago

Reply from Vivint

Thank you for your feedback David. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Karen Fryar Humble, TX

just ok. cameras are overpriced, app is not easy to use.

5 years ago

Reply from Vivint

Thank you for your feedback Karen. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding the app and your sytem further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

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Verified Customer

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Jo Gail Dolenski Spring, TX

In the past year, terrible! If their euipm net is faulty they charge you for it again!

5 years ago

Reply from Vivint

Thank you for your feedback Jo Gail. We appreciate your honesty about your experience with us. We would love to look into your concerns with your equipment further. Please contact our chat support team, available 24/7, at your convenience using this link:

Dec. 17th, 2019

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Verified Customer

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Robert Harrington

Good, price keeps increasing looking for other options

5 years ago

Reply from Vivint

Thank you for your feedback Robert. We would love to look into your concerns further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Rocio Hernandez

Panel doesn't work properly n the customer service is bad nobody has come to fix it

5 years ago

Reply from Vivint

Thank you for your feedback Rocio. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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John Scott

Your service is not the bestand service availability is no better.

5 years ago

Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Alexis

Awful. There security system failed and while we were broken into. The second house on our street!

5 years ago

Reply from Vivint

Thank you for your feedback Alexis. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Willie

They always solve my problem when I call in

6 years ago

Reply from Vivint

Thank you Willie for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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George Cherry

price increaes when i was told at contract it wouldnt go up the first 5 years!

6 years ago

Reply from Vivint

Thank you George for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the rate further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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V

Horrible, bill me for 2 months that I did not live there. Would not credit me back all the money.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Norma Garcia

It doesn't work well it feels not right.

6 years ago

Reply from Vivint

Thank you for your feedback Norma. We appreciate your honesty about your experience with your system and would love to look into this further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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James Best

Equipment works sporadically, at best, and customer service is not much help.

6 years ago

Reply from Vivint

Thank you for your feedback James. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Verified Customer

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Sharon and Gerald Ince

The doorbell rings on the outside not on the inside. This has been going on for 2 years.

6 years ago

Reply from Vivint

Thank you for your feedback Sharon and Gerald. We would love to look into your concerns with your doorbell camera. When you have a chance, contact our chat team using this link:

Feb. 22nd, 2020

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Verified Customer

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David P

Long contracts, hidden fees and raised monthly bills without notification

6 years ago

Reply from Vivint

Thank you for your feedback David. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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