Vivint: Read 8,449 User Reviews From Real Homeowners

star star star star star_border

Greg Rockey

I gave them a 9 because there is always room for improvement. But my experience as a Vivint customer has been good.

5 years ago

Reply from Vivint

Thank you for your feedback Greg! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

star star star star star

Ryan

Super happy. Love how it's wireless and I don't need a landline. Cameras are amazing

5 years ago

star star star star star

Ryan Newman

Super happy. Love how it's wireless and I don't need a landline. Cameras are amazing

5 years ago

star star star star star

Wes Ashton, MD

Excellent installation service, great phone service. Love the automation. No complaints here!

5 years ago

Reply from Vivint

Thank you for your feedback Wes! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 800-216-5232 to get your unique referral code using that can lead to some really great perks.

Apr. 24th, 2020

star star star star star

Ming Su

They have all been perfectly professional. I would give them all ten out of ten.

5 years ago

star star star star star

Steve

This company has been very responsive and the equipment is cutting edge. Love this system.

5 years ago

star star star star star_border

Cindy Winter Issaquah, WA

I have been very happy with the options provided and the folks I have worked with are all knowledgeable

5 years ago

Reply from Vivint

Thank you for your feedback Cindy. We are so glad to hear about your experiences with us and with your system. We appreciate you being a part of the Vivint family!

Mar. 19th, 2020

star star_border star_border star_border star_border

Princesstoys channel San Antonio, TX

Was Lied to from the beginning, Was not to told, that Vivint panel didn't work if the system was paid off and you chose not continue Vivint monitoring service . was not told camera only work with Vivint system.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experiences with us and would love to look into your concerns further. Please give us a call at 844-241-3243.

Mar. 1st, 2020

star star_border star_border star_border star_border

Erika Antioch, CA

My grandmother has this system and it is absolutely the worst. The cameras are constantly going off line, customer service has no clue as to what they are doing!! I'm trying to get her to cancel the contract!!

6 years ago

Reply from Vivint

Thank you for your feedback Erika. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

star star_border star_border star_border star_border

Jeff Johnson

Very clever crooks. Iron clad long term contracts that are not explained. Terrible customer service and passed around when confronted. Continued to bill after transferring the contract.

6 years ago

Reply from Vivint

Thank you for your feedback Jeff. We would love to look into your concerns further. Please contact our chat team using this link:

Nov. 20th, 2019

star star_border star_border star_border star_border

Jacob Redlands, CA

Don't buy Vivint they use cheap equipment. Nothing ever works properly and then you have to call them and waste 30 + minutes or more on the phone with them and nothing gets fixed

6 years ago

Reply from Vivint

Thank you for your feedback Jacobk. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

star star_border star_border star_border star_border

Gary Stonebarger Claremore, OK

Terrible customer Service. Installation took almost 4 months before they got it even close to right. No it still is not right. I would tell anyone who asked me to go elsewhere.

6 years ago

Reply from Vivint

Thank you for your feedback Gary. We would love to look into this situation further and see how we can assist. When you have a chance, contact our chat support using this link:

Nov. 6th, 2019

star star_border star_border star_border star_border

Jordan Odessa, TX

Horrible!!!!! Nothing but problems and you have to fix it your self! Yep wow I need a paycheck! Customer service sucks, equipment sucks, run away dont get sucked in!!!!!!!!!!!!!!!!!!!!

6 years ago

Reply from Vivint

Thank you for your feedback Jordan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Sean St. Petersburg, FL

Vivant told me when I signed up the equipment upgrades for so much and come to find out there's a third party vendor that doesn't get paid by vivant. You have to pay the third party.

6 years ago

Reply from Vivint

Thank you for your feedback Sean. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Eric M San Antonio, TX

Don’t do it! Waisted 1600.00 on crappy cameras, crappy service. They promised there was no monthly bill if didn’t want monitoring. Guess what? They sent me a monthly bill, and their system is not even worth it.

6 years ago

Reply from Vivint

Thank you for your feedback Eric. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Philip G Nussear Hagerstown, MD

Good company, they lock you into a long term expensive contract and then offer more at a lower price and you're screwed. After your long term is up, it's nearly impossible to cancel.

6 years ago

Reply from Vivint

Thank you for your feedback Philip. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Alicia Chin South Amboy, NJ

I meant negative (-) one star. This company is totally underhanded and deceiving. Make sure you read all the fine print unless you want to be stuck in a contract for yearssss...

6 years ago

Reply from Vivint

Thank you for your feedback Alicia. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Jerry Martin Springfield, OH

I should not have even given Vivint 1 star. All the negative reviews I agree with. Sad day that I was snickered into a contract that I CAN'T GET OUT OF ! Never sign up with this contract.

6 years ago

Reply from Vivint

Thank you for your feedback Jerry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

star star_border star_border star_border star_border

Grant Miller Elk City, OK

The never ending contracts and even when you fi the guidelines to cancel your contract. They continue to call and act like your still under contract. Worst experience with any company we have ever had.

7 years ago

Reply from Vivint

Thank you for your feedback Grant. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Brian Rhodes Duncan, OK

I would give Vivint zero stars if I was able. Customer service is terrible and cancelling service is close to impossible. DO NOT SIGN A CONTRACT WITH VIVINT!!!!!!! You will regret it!!!

7 years ago

Reply from Vivint

Thank you for your feedback Brian. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Paula Jesup, GA

Equipment does not work correctly and very poor customer service. They also charge a 49 dollar tech fee when they send someone to check their equipment due to equipment failure.

7 years ago

Reply from Vivint

Thank you for your feedback Paula. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Tina Schroeder Sedalia, MO

You cannot cancel contract no matter what. Mother is blind and cannot use. Their installer is pushy and fast. Does not explain. Awful company that takes advantage of seniors!

7 years ago

Reply from Vivint

Thank you for your feedback Tina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star star_border star_border star_border

Daniel Jones Delray Beach, FL

Cameras never record properly Doorbell is hard for people to hear you talking Do like they alarm feature with sensors but could get that cheaper with any alarm I'm sure

7 years ago

Reply from Vivint

Thank you for your feedback Daniel. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

star star_border star_border star_border star_border

RCR Anchorage, AK

Worst company in the world. I would never do business with them. They are pushy and don't deliver. I tried to cancel and followed the procedures, they still billed me. I wouldn't trust them to clean outhouses.

8 years ago

Reply from Vivint

Thank you for your feedback RCR. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Grace Brown Louisville, KY

I have an attorney because they are scamming me. Say I have a verbal agreement. I am going to report them to attorney general, BBB, and try and get a class action suit against them

8 years ago

Reply from Vivint

Thank you for your feedback Grace. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

star star_border star_border star_border star_border

Bob Comolli Fort Worth, TX

Purchased Vivint system a month ago. In the last week my control panel has gone blank 3 times rendering the system useless. I never had a problem with ADT. I shouldn't have left them.

8 years ago

Reply from Vivint

Thank you for your feedback Bob. If you are experiencing issues with your panel, please contact our chat support team using this link:

Nov. 28th, 2019

star star_border star_border star_border star_border

Erin Sanders

Recently I notified Vivint that our panel was smoking. I contacted their customer support through the app and submitted a picture showing the dark soot inside the panel and going up my wall. I was told that I needed to upgrade my panel to the tune of $2000 + dollars. I will be seeking a new security system with a new company.

1 year ago

star star_border star_border star_border star_border

suzanne love Chillicothe, OH

Worst ! Worst! Worst! Worst! Do not waste your time or money on this company! 100 rip off! Do not! Nothing works right! Even with the protection plan they say pay 99.00 to come out to fix anything! Waste of money! Bbb I'll be calling! This company should and needs to be stopped! Chris Hill.

1 year ago

Reply from Vivint

Hi Suzanne, we're sorry to hear your experience was less than satisfactory. We'd like to hear more about your experience so that we can provide a solution. Please contact our Support Team at 1-800-216-5232 or access our chat feature on Vivint.com.

Dec. 20th, 2023

star star star star star_border

Sonia Hilinski

Vivint is great, the app on my phone allows me to watch my home when away, lock the door from anywhere. great customer service.

2 years ago

star star star star star_border

Jeri Bryant

It is so great to check on my mom home when she is gone and Vivint is always at the forefront of innovation in their industry.

2 years ago Edited September 15, 2023

star star star star star

Nicole Coleman Oakland, MD

Vivint installer was quick and security makes me feel much safer at home where my neighborhood has frequent break ins.

2 years ago

star star star star star

Rita

Love it! Feel safer when I'm away from my home. It's easy to see who ran doorbell and to talk to them.

2 years ago

star star star star star

Toriana Winston Fayetteville, NC

I got my vivint product from a sale person coming to my house. They was friendly and know the product. Thank you!

2 years ago

Reply from Vivint

Hi Toriana. Thank you for sharing your positive experience with Vivint. Let us know if there's anything else we can do by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Apr. 4th, 2023

star star star star star

Gabe Dominiczak

We have had Vivint for over two years. Their constant monitoring gives me such a relief whether I am home or afar.

2 years ago

Reply from Vivint

Thank you for sharing your experience with Vivint, Gabe. We're glad you're happy with your service and hope you'll let us know if there's anything you need.

Feb. 20th, 2023

star star_border star_border star_border star_border

Andrea Wynne Shakespeare Honolulu, HI

We liked the service at first, but then we had issues with the equipment nit working right. The issues had to be solved over the phone which was difficult. We asked them to cancel and remove the equipment and they refused. Never doing business with them again and would suggest no one else do either.

3 years ago

Reply from Vivint

Hi Andrea! We are so sorry that you are having trouble with your system. Please give us a call at 1-800-216-5232. We want to get your issue resolved. Thank you.

Nov. 2nd, 2022

star star star star star_border

Rosie Ewing Houston, TX

This is my second go around with Vivant. They have improved their service and warranty policies. This time is much better than the first.

3 years ago

Reply from Vivint

That's what we like to hear, Rosie! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

star star star star star

Kermit Davidson Antioch, CA

We've never had a break-in but when we have set off the alarm by mistake we received a phone call immediately.

3 years ago

Reply from Vivint

That's what we like to hear, Kermit! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 10th, 2022

star star star star star

Leopold Dyce Washington, DC

Very expensive compared to alternative companies BUT, the service is good and the products are reliable once installed

3 years ago

Reply from Vivint

This is great feedback, Leopold! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

Apr. 8th, 2022

star star star star star

Aaron Walton Columbia, SC

I originally got Vivint to bolster my security in my home. They have been both affordable and reliable.

3 years ago

Reply from Vivint

We're so glad to hear about your positive experience with us, Aaron. We always appreciate feedback!

Feb. 21st, 2022

star star star star star

Aubrey GA

I’ve had vivint for years and I love it so much. It’s the easiest system to use and the best priced on the market

3 years ago Edited May 11, 2022

Reply from Vivint

That's what we like to hear, Aubrey! Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, give us a call at 1-800-216-5232. Or you can use our chat option at https://www.vivint.com/company/contact-us?email-chat=1

May. 11th, 2022

star star star star star

Jennifer Goins La Plata, MD

Love Vivint! I like that it’s easy to use and combine with all of our home accounts like the garage door.

4 years ago Edited May 11, 2022

Reply from Vivint

This is great feedback, Jennifer! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

Oct. 28th, 2021

star star star star star_border

Dwhoush New Orleans, LA

The amount of smart features Vivint offers with their plans is amazing. I didn’t buy because their customer service rep was extremely pushy.

5 years ago

Reply from Vivint

Thank you for your feedback. If you change your mind at any time, we'd like to help you get the system. Give us a call at 877-415-1848.

Mar. 5th, 2020

star star star star_border star_border

russbayles West Valley City, UT

We loved having a Vivint. Best part is their wireless system. No wires at all which makes install easy and keeps the house clean of holes. Customer service is great too.

5 years ago

Reply from Vivint

Thank you for your feedback Russ! We appreciate you letting us know about your experiences with us.

Mar. 3rd, 2020

star star star star star_border

Scott C. Lehi, UT

Feel secure and seems to be good technology. Like the phone app. Sales person was very helpful that sold us the product.

5 years ago

Reply from Vivint

Thank you for your feedback Scott! We are so glad to hear about your experiences with us and your system. Thank you for being a part of the Vivint Family!

Feb. 27th, 2020

star star star star star_border

Kellen Layton, UT

Keeps your place safe and isn't all that complicated when you look at it. They always seem to be there when you need them.

5 years ago

Reply from Vivint

Thanks for the feedback, Kellen! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 20th, 2020

star star star star star

Kallie Chappell Salt Lake City, UT

I like Vivint because the app gives you control of all the locks on your doors, including the garage.

5 years ago

Reply from Vivint

Thank you for your feedback Kallie! We are so glad to hear that you're enjoying controlling your system from the app. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

star star star star star_border

Jon Robinson Riverton, UT

I worked with a home builder and we used their service on all of our model homes. We even caught a break in suspect thanks to the video provided.

5 years ago

Reply from Vivint

Thank you for sharing, Jon! We love to hear how Vivint has helped you out in your home. Thank you for choosing Vivint to protect your home and family.

Feb. 13th, 2020

star star star star star_border

David T Draper, UT

Vivint has been a good company protecting us. their customer service has always been great. I feel safe with my family being protected by them.

5 years ago

Reply from Vivint

Thanks for the feedback, David! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Feb. 12th, 2020

star star star star star

JamieD Orange, CA

I love vivint! I have a high level of trust in the company and I love their customer service team. High quality

5 years ago

Reply from Vivint

Thank you, Jamie, for your feedback! It is so good to know that you're enjoying your system and service. When you can, reach out to our chat team to get your referral code using this link:

Jan. 30th, 2020

star star star star star_border

Cam McClellan Magna, UT

We have used Vivint for a long time with no problems. The service is great and we have a good peace of mind by having them.

5 years ago

Reply from Vivint

Thanks for the feedback, Cam! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 28th, 2020

Vivint Reviews