Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Tamara Wyant

Too many problems with non-working pastes and the request for me to pay when they stop working!

5 years ago

Reply from Vivint

Thank you, Tamara, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Brett Clearfield, UT

It's reliable. I think the cameras are too expensive.

5 years ago

Reply from Vivint

Thank you, Brett, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Alicia Bocian

I have been pleased. Wish the service calls were cheaper.

5 years ago

Reply from Vivint

Thank you for your feedback Alicia! If you find that you have any questions about your system check out our support site using this link:

Feb. 4th, 2020

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Verified Customer

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Dulce Ruiz

I have had some not so good customer service experience with vivent.

5 years ago

Reply from Vivint

Thank you for your feedback Dulce. We would love to look into your concerns with service you've received from us further. When you have a chance, contact our chat support team using this link:

Feb. 15th, 2020

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Verified Customer

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Tonjia Young

Good reliable system no issues just the monthly fee is too high

5 years ago

Reply from Vivint

Thank you for your feedback Tonija! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code that can lead to some great perks using this link:

Feb. 15th, 2020

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Verified Customer

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Wayne

My problems has not been solved I'm in need of having a person come to my home and fix the alarm

5 years ago

Reply from Vivint

Thank you for your feedback Wayne. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Gary Fisher

Great service and helpful staff (employees)

5 years ago

Reply from Vivint

Thank you for your feedback Gary! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Miguelita Jacksonville, FL

fast service when called and when alarm goes off

5 years ago

Reply from Vivint

Thank you for your feedback Miguelita! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code that can lead to some great perks. You can reach them using this link:

Feb. 15th, 2020

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Verified Customer

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Robert Florissant, MO

The security equipment seems to be ok other than the cameras.

5 years ago

Reply from Vivint

Thank you for your feedback, Robert. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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anonymous San Diego, CA

When I have a problem they come right away and fix it.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Minda Sanvictores

With my last call, I found the weekend crew not knowledgeable and not very considerate.

5 years ago

Reply from Vivint

Thank you, Minda, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 9th, 2020

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Verified Customer

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Harold Nightingale

It has worked well for almost twenty years.

5 years ago

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Verified Customer

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Joao Melo

so far a very good experience and a very decent service

5 years ago

Reply from Vivint

Thank you, Joao, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Tammy Midlothian, TX

Not good. I''ve had trouble with connection and the doorbell camera for over a year.

5 years ago

Reply from Vivint

Thank you for your feedback Tammy. We appreciate your honesty about your experience with us. We would love to look into your concerns with your doorbell camera further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Ben

Security system is very good. The app, not so much.

5 years ago

Reply from Vivint

Thank you for your feedback Ben! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Leroy Rawlings

It's been good, very few problems. Very reliable.

5 years ago

Reply from Vivint

Thank you for your feedback Leroy! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Brian Sturm

Product is just okay, service is great when I call in

5 years ago

Reply from Vivint

Thank you for your feedback Brian! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Shirle Fifer Springfield, IL

Had them out to fix a bad sensor and to change battery.

5 years ago

Reply from Vivint

Thank you for your feedback Shirle! We appreciate you letting us know about your Smart Home Pro. If you find that you have any questions about your system check out our support site using this link:

Dec. 17th, 2019

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Verified Customer

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Lyn e. Shannon

It's not working correctly right now, have been having back door issues!!!

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your back door further. Please contact our chat support team at your convenience using this link:

Dec. 17th, 2019

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Verified Customer

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Ken Weatherford, TX

App does not work half the time. Can to see full video at crucial times

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with your app further. Please contact our 24/7 chat support team at your convenience using this link:

Dec. 17th, 2019

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Verified Customer

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Johnny Simpson Jacksonville, AR

Really good quality service but price to high

5 years ago

Reply from Vivint

Thank you for your feedback Johnny! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some really great perks using this link:

Dec. 17th, 2019

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Verified Customer

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Gifford Miller Ruskin, FL

dont follow up with servicing regularly also system should be updated

5 years ago

Reply from Vivint

Thank you for your feedback Gifford. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Anthony Lanzoni Dover, DE

A few problems (minor), but were solved.

5 years ago

Reply from Vivint

Thank you for your feedback Anthony! We appreciate you letting us know about your experience so far. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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4 St Louis, MO

Sometimes we have app problems with our phones.

5 years ago

Reply from Vivint

Thank you for your feedback Matthew! We would love to look into your concerns with your app. When you can, reach out to our chat team to get your referral code using this link:

Dec. 11th, 2019

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Verified Customer

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Katrina

Horrible customer service, takes several calls to get issues resolved. Updates not completed in a timely manner.

5 years ago

Reply from Vivint

Thank you for your feedback Katrina. We appreciate your honesty about your experience with our service. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Dorothea

Been the worst experience with it's always a issue with the equipment like right now it's saying dinning camera offline

5 years ago

Reply from Vivint

Thank you for your feedback Dorothea. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Mike Stanley

Customer service has declined since I became a customer.

5 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us. We would love to look into your concerns regarding service further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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doug

it's up n down. when its wking it's great but breaks down way to many times.

5 years ago

Reply from Vivint

Thank you for your feedback Doug. We would love to look into your concerns with your system further. Please contact our chat support team using this link:

Feb. 16th, 2020

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Keisha

First starting out it was fine, now having issues over and over

5 years ago

Reply from Vivint

Thank you for your feedback Keisha. We appreciate your honesty about your experience with us and would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Feb. 18th, 2020

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Verified Customer

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Candyce Antelope, CA

Overall a good experience when camera's are not offline

5 years ago

Reply from Vivint

Thank you for your feedback Candyce! We appreciate you letting us know about your experiences with us and your cameras. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Mary Sparks, NV

Not very good, I think Vivint 's customer service has really gone down hill

5 years ago

Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Darrell Bauguess

Polite, attentive, responsive and knowledgeable.

5 years ago

Reply from Vivint

Thank you for your feedback Darrell! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ben

Clitchy app but super friendly support staff.........

5 years ago

Reply from Vivint

Thank you for your feedbackBen! We appreciate you letting us know about your experience with the app. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Julie

Would appreciate a call to check in once a year.

5 years ago

Reply from Vivint

Thank you for your feedback Julie! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Judith Tucson, AZ

They don't help the customers once they sign up. I've called and called and it is still not working.

5 years ago

Reply from Vivint

Thank you for your feedback Judith. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 11th, 2019

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Verified Customer

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Tulsiram Narine

Poor Quality Equipment, My Neighbor has Ring and the video quality is perfect

6 years ago

Reply from Vivint

Thank you Tulsiram for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera quality further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Daniel Harris

Great product, monthly fee way too high!!

6 years ago

Reply from Vivint

Thank you Daniel for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about billing further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Karen Hughes

Customer needs better communication for first time service.

6 years ago

Reply from Vivint

Thank you, Karen, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:
If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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Em

My equipment has not worked properly since installed 2 years ago

6 years ago

Reply from Vivint

Thank you, Em, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the equipment further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Ashley Samper

I used to love Vivint, but they've recently upgraded their system and we continue to have issues

6 years ago

Reply from Vivint

Thank you Ashley for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Barlow Bradford

I like the idea of the system but it is not reliable or even effective.

6 years ago

Reply from Vivint

Thank you for your feedback Barlow. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Mark

Not good. got ripped off. didn't know I had to pay to access my home on my phone after spending$1700 on the system

6 years ago

Reply from Vivint

Thank you for your feedback Mark. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Shannon Landry

Issues with one camera but good otherwise.

6 years ago

Reply from Vivint

Thank you for your feedback Shannon! We appreciate you letting us know about your experiences with us and would love to look into your concerns with your camera as well. When you have a chance, contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Susan Earick

Good experience with security and the personnel.

6 years ago

Reply from Vivint

Thank you for your feedback Susan! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Verified Customer

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Arthur

bad, they never informed me that i have to pay sto San Diego country to have a license for installing alarm

6 years ago

Reply from Vivint

Thank you for your feedback Arthur. We would love to look into your concerns with your system further. Please contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Remijio Homestead, FL

It is all around bad. The equipment never works. They never answer my questions. I am not happy at all.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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April Shand

Im not very happy with my system. It goes off line a lot and then will claim it is not connected to WiFi and it is.

6 years ago

Reply from Vivint

Thank you for your feedback April. We would love to look into your concerns with your system going offline. Please contact our chat team using this link:

Nov. 28th, 2019

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Verified Customer

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Michelle Victoria Marlow

Great.Sometimes the network and panel disconnect.

6 years ago

Reply from Vivint

Thank you for your feedback Michelle! We appreciate you letting us know about your experience. So that we can look into your concerns with your panel disconnecting from your network please contact our chat team through this link:

Nov. 28th, 2019

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Tracy Jones

good. I have had problems with my equipment. Customer service has been good.

6 years ago

Reply from Vivint

Thank you for your feedback Tracy. We appreciate your honesty about your experiences with us, and would love to look into your concerns with your equipment further. Please contact our chat team using this link:

Feb. 18th, 2020

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Diane

In the beginning great . After three years if you have a problem they want to charge to fix a problem.

6 years ago

Reply from Vivint

Thank you for your feedback Diane. We appreciate you letting us know about your experiences with us, and we would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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