Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Johanne

Still having problems with the smoke detector going off line. Have to reboot everyday

3 years ago

Reply from Vivint

Thank you for your feedback, Johanne. We appreciate your honesty about your experience with your smoke detector and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Anthony tidmore Willingboro, NJ

Salesman lied. Don't trust that they will pay off your current system fully

3 years ago

Reply from Vivint

Thank you for your feedback, Anthony. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Dieatra Belmont, NC

I can't anyone to help me resolve an issue that I've had for the last two weeks

3 years ago

Reply from Vivint

Thank you for your feedback , Dieatra. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Ed Gray GRAY, not GREY Marietta, GA

Poor! First words from salesman: "I'll give you $200 for the Ring doorbell". 8-7-20 Still not received!

3 years ago

Reply from Vivint

Thank you for your feedback, Ed. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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laura gale harris Lexington, KY

Doorbell Camera is good during the day at night camera is useless

3 years ago

Reply from Vivint

Thank you for your feedback, Laura. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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MAGGI SAGNIBENE Carrollton, TX

Not too good... one of my cameras hasn't worked and they hung up on me then rescheduled me and I'm out of town

3 years ago

Reply from Vivint

Thank you for your feedback, Maggi. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Bangaly bilivogui San Antonio, TX

The service has not been very professional as new customer service was not good at all am not satified

3 years ago

Reply from Vivint

Thank you for your feedback, Bangaly. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Howard Mesquite, TX

Any problems I've had Vivint fixed immediately

3 years ago

Reply from Vivint

Thank you for your feedback, Howard! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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William Jones El Paso, TX

Terrible, this company has over promised and under delivered; is me being kind in my assessment of vivant.

3 years ago

Reply from Vivint

Thank you for your feedback William. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Lisa vergara Bakersfield, CA

Good service but poor installation. Sensor broke in few months customer service was awesome

3 years ago

Reply from Vivint

Thank you for your feedback Lisa. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Thomas Dunn Semmes, AL

Phone technician are great but, the sales and installing was a nightmare

3 years ago

Reply from Vivint

Thank you for your feedback, Thomas. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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gladys caldwell Philadelphia, PA

there has not been any experience at all the young lady that sold the to me was and is a lier

3 years ago

Reply from Vivint

Thank you for your feedback Gladys. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Katania black

Ok! So far Have no complaints. Love the camera images

3 years ago

Reply from Vivint

Thank you for your feedback , Katania! We are so glad to hear about your experience with your cameras and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Erica

I think that the cameras miss time to record the service is ok in general

3 years ago

Reply from Vivint

Thank you for your feedback, Erica. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Richard Warden

Shady sales practices. Difficulty getting follow-up on promises made at time of sale.

3 years ago

Reply from Vivint

Thank you for your feedback Richard. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 12th, 2021

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Verified Customer

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Barb Scholten

wanted to cancel right away and was told we couldn't. Not 1 return phone call from our sales person

3 years ago

Reply from Vivint

Thank you for your feedback Barb. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Jan. 11th, 2021

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Verified Customer

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Mark Sargent

Equipment is great Customer Service that is outsourced to a third party phonebank not great!

3 years ago

Reply from Vivint

Thank you for your feedback, Mark. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 27th, 2021

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Verified Customer

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Andy Shina

Miss information bad quality of service I would not recommend this company to anybody else

3 years ago

Reply from Vivint

We are committed to creating amazing experiences for our customers every day. If we’ve fallen short of your expectations in any way, we want to hear about it. Please contact our Support Team at 1-800-216-5232 so that we can provide a solution.

Jan. 24th, 2022

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Verified Customer

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Anonymous

System ok, app sucks bad!!! Us from my opinion and it's got to be 40 characters or more see, major inconvenience

3 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 12th, 2021

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Verified Customer

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Carla liggins

My doorbell is mot ringing. I can't tell when someone is at my door.

3 years ago

Reply from Vivint

Carla thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 26th, 2021

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Verified Customer

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Cj

Been waiting for the call back to try and manage my service but they won't.

3 years ago

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Verified Customer

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Andre Jackson

Good service but reps will tell you anything to get you to buy. Not very honest

3 years ago

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Verified Customer

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Jeremy shultz

Not good poor service hung up on when calling customer service. Wait to talk or chat with someone is very long.

3 years ago

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Verified Customer

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Ella heard

I still don't really know how to use it and it's not connected to my phone anymore. Need agent to show me what to do

3 years ago

Reply from Vivint

Hi Ella, thank you for your feedback. Are you still experiencing issues? We would love to help you with this. So that we can, please contact our Support team at 1-800-216-5232.

Dec. 10th, 2021

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Verified Customer

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Benny J Davis7

Products dont work half the time. Shop motion detector is off line more than is online.

3 years ago

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Verified Customer

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Greg Torry

You're way overpriced and your salesman was not upfront about a lot of things and rushed through the entire process

3 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. We'd love to get you in touch with a supervisor who can look into this for you. Give us a call at 877-415-1848 or use our chat feature at Vivint.com.

Dec. 10th, 2021

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Verified Customer

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Tiffany Bennett

Horrible!!!! customer service was very unprofessional, door to door agent wasn't knowledgeable of products

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Jan. 7th, 2022

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Verified Customer

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Greg

They were ok but over priced and difficult to contact

3 years ago

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Verified Customer

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Danna Morgan

It's okay. I am not satisfied with how our garage door gives us trouble.

4 years ago

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Verified Customer

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Jaime Delgado

Unsavory -Vivant autopay is taking MORE MONEY than CONTRACT calls for! Requested call-back. Still waiting!

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Eleanor

Excellent service from salesman and installers

4 years ago

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Verified Customer

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Richard Steiner

Vivint consistently over promises and under delivered. Salesperson promised free batteries for life - not true

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Rachel

Good quality cameras and the people are nice and friendly.

4 years ago

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Verified Customer

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Anonymous

My experience with the young man that sold us on the system was not positive.

4 years ago

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Verified Customer

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Hector Suarez

the cameras do not seem very good quality for the price we pay

4 years ago

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Verified Customer

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Scottie Ray

Not happy, it's very slow at responding, doorbell is terrible, video quality is terrible, system lags..

4 years ago

Reply from Vivint

Thank you for your feedback, Scottie. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Verified Customer

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Deb Henderson

Awful. When you need it to work the most it doesn't. If I could give it 0 stars I would. Would NOT recommend to anyone.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 4th, 2020

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Verified Customer

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Matt

We are frustrated because we were told things would get fixed and no one ever came to fix them.

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 4th, 2020

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Verified Customer

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Webster

To many problems with the camera and doesn't record like I would have liked it to record

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Anthony

So far no problems, service is good and quality is great

4 years ago

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Verified Customer

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Gerald Elbel

having problems with salesperson making promises he did not keep. services going down.

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Lee Fernandez

Good customer and technical service. Phone customer service good as well

4 years ago

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Verified Customer

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Earl robinsoin

Not a Good one we were not quoted the correct price when equipment was installed then a different price was charged

4 years ago

Reply from Vivint

We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232 or by accessing our chat feature at Vivint.com.

Nov. 10th, 2020

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Verified Customer

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Ligia

Support team, company great but doorbell bad experience

4 years ago

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Verified Customer

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Shambrhee Burton

Great experience. I love having Vivint and the ease of use

4 years ago

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Verified Customer

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EJS

I have a motion detector in my garage that has never worked since the day it was installed.

4 years ago

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Verified Customer

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Rosmely Guedes

They lie, they told me it wasn't contract, that I could cancel at any time and it and im conctrat for 60 months

4 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Nov. 10th, 2020

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Verified Customer

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Anne Groe

Not Good, They say one thing and do another! had service tech out multiple time still doesn't work correctly.

4 years ago

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Verified Customer

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Jonathan

As expected. Great system very responsive.

4 years ago

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Verified Customer

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Martin

Easy to operate at all times and any place

4 years ago

Vivint Reviews