Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Joseph Lepine Westwego, LA

camera to view outside batteries go out too soon

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph. We appreciate your honesty about your experience with  your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Cassandra Prairieville, LA

1 customer service, excessive fee charges for fixing equipment that has not worked since day one. Faulty equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Cassandra. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Wendy Stepp Marianna, PA

The back door camera goes off a lot but there‚Äôs no one or nothing there.

3 years ago

Reply from Vivint

Thank you for your feedback, Wendy. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Michael Archibald Chesapeake, VA

The App, is great I use to do everything and anything

3 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with your app and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Rod Edwards Littleton, CO

Easy to get setup and app works wells .

3 years ago

Reply from Vivint

Thank you for your feedback, Rod! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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Corey Hunter Mobile, AL

My door bell shows blurry and give false signal at night

3 years ago

Reply from Vivint

Thank you for your feedback , Corey. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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stephanie harris Mebane, NC

Pricey compared to other providers and services available

3 years ago

Reply from Vivint

Thank you for your feedback, Stephanie! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 9th, 2021

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Verified Customer

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victor ressler Clearfield, UT

tech support is no 3. When engaging with tech support they dont know tech and how things work.

3 years ago

Reply from Vivint

Thank you for your feedback, Victor. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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ruby corado Upper Marlboro, MD

This company is horrible, they sold us a camera system that never worked because they never completed the installation

3 years ago

Reply from Vivint

Thank you for your feedback, Ruby. We appreciate your honesty about your experience with your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 9th, 2021

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Verified Customer

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Ryan Avondale, AZ

Good customer service. Some issues with equipment

3 years ago

Reply from Vivint

Thank you for your feedback, Ryan. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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HG Billings, MT

Prompt with the alarm activations, installation leaves a LOT to be desired.

3 years ago

Reply from Vivint

Thank you for your feedback, HG. We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Diane Watkins Waldorf, MD

Keeping you informed and giving quick response

3 years ago

Reply from Vivint

Thank you for your feedback , Diane! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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Tresa Corbin Waldorf, MD

They are ok..but what I was told when signing up and what I got was different

3 years ago

Reply from Vivint

Thank you for your feedback , Tresa. We appreciate your honesty about your experience with your equipment  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Philip Fenimore Warner Robins, GA

To long to upload videos ......................................

3 years ago

Reply from Vivint

Thank you for your feedback , Philip. We appreciate your honesty about your experience with your videos  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Rachel Madison, AL

So far, not good. Devices are not working. Customer service so far has been sub-par.

3 years ago

Reply from Vivint

Thank you for your feedback, Rachel. We appreciate your honesty about your experience with your service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Victor logan Richmond, KY

It's been easy and has made my family feel safer

3 years ago

Reply from Vivint

Thank you for your feedback , Victor! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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carolyn rohde Lumberton, TX

A nightmare. They lied to me about many things. I canceled the service & hade a difficult time getting a refund.

3 years ago

Reply from Vivint

Thank you for your feedback, Carolyn. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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John J. Miller Brentwood, CA

They trap you into contracts, and they lie about different aspects of it and hide it in the fine print.

3 years ago

Reply from Vivint

Thank you for your feedback , John. We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 27th, 2021

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Verified Customer

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Joseph Knight Morrow, GA

Satisfactory service from an excellent panel

3 years ago

Reply from Vivint

Thank you for your feedback, Joseph! We are so glad to hear about your experience with your panel and how you're loving your system.

Jan. 27th, 2021

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Verified Customer

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D. Sylvester Buffalo, NY

The follow service is extremely poor. I have repeatedly ask for an agent the visit and review the utilization process

3 years ago

Reply from Vivint

Thank you for your feedback , D. Sylvester. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 29th, 2021

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Verified Customer

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Cynthia Weaver Bowie, MD

the beginning sign up not told the correct amount for each month.

3 years ago

Reply from Vivint

Thank you for your feedback , Cynthia. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Cindy Bradenton, FL

I have not received my discount of the doorbell and my camera on living doesn't woke nomore I don't know why

3 years ago

Reply from Vivint

Thank you for your feedback, Cindy. We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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Chevis D Howard Louisville, KY

Just okay . The sales rep lied to me about what the equipment can do .

3 years ago

Reply from Vivint

Thank you for your feedback , Chevis. We appreciate your honesty about your experience with your account  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 28th, 2021

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Verified Customer

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John Wagner Manchester, CT

System hardly work right have had problems for day one it's been 7 mounts and still problems we want this system gone

3 years ago

Reply from Vivint

Thank you for your feedback, John. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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John Escobedo Cypress, TX

The way we can use the app to control all the devices

3 years ago

Reply from Vivint

Thank you for your feedback, John! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Nathan Pendry Breinigsville, PA

It hasn't worked as advertised. We have to regularly reset it or it doesn't work.

3 years ago

Reply from Vivint

Thank you for your feedback, Nathan. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Elaine Turner Compton, CA

Not good with the camera connection; Friday response when the door bell rings

3 years ago

Reply from Vivint

Thank you for your feedback Elaine. We appreciate your honesty about your experience with  your equipment  and would love to  investigate  this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 20th, 2021

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Verified Customer

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Brooke Williams Winston-Salem, NC

Absolutely horrible, my experience gets worse by the day constantly paying for something that doesn't work

3 years ago

Reply from Vivint

Thank you for your feedback, Brooke. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Dj Pressley Lexington, KY

Overall great company and quality product.

3 years ago

Reply from Vivint

Thank you for your feedback, Dj! We are so glad to hear about your experience with Vivint and how you're loving your system.

Jan. 19th, 2021

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Verified Customer

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Denisa Calloway-Sheets Casa Grande, AZ

They respond promptly to calls every time.

3 years ago

Reply from Vivint

Thank you for your feedback , Denisa! We are so glad to hear about your experience with your services and how you're loving your system.

Jan. 30th, 2021

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Verified Customer

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Josue Beltran Las Vegas, NV

Been over 6 months and have not received my buyout. I'm still paying the other company

3 years ago

Reply from Vivint

Thank you for your feedback , Josue. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Daniel Moses Lake, WA

Hard to retrieve video of non detected events that did not trigger notification

3 years ago

Reply from Vivint

Thank you for your feedback, Daniel. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Maribel Gonzalez Broken Arrow, OK

Been having Issues with the door camera nobody will respond to us fixing to tell y'all to come and get it

3 years ago

Reply from Vivint

Thank you for your feedback , Maribel. We appreciate your honesty about your experience with  your camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Johnny Lunsford Lubbock, TX

I need help with my cameras, they had to be unplugged, my garage door will not work with them plugged in

3 years ago

Reply from Vivint

Thank you for your feedback , Johnny. We appreciate your honesty about your experience with your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Wynne Deets Aurora, CO

Not Great! Sometimes it takes a minute or more to notify that someone is at the door

3 years ago

Reply from Vivint

Thank you for your feedback, Wynne. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Heather travis Akron, OH

The install and cameras app, and security system

3 years ago

Reply from Vivint

Thank you for your feedback, Heather! We are so glad to hear about your experience with cameras and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Harris Cincinnati, OH

Very good alarm system but a bit pricey. Alarm works

3 years ago

Reply from Vivint

Thank you for your feedback, Harris. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Nicholas A Link Cincinnati, OH

never worked. Reported them to AARP fraud & CO attorney general. They won't cancel the contract they breached.

3 years ago

Reply from Vivint

Thank you for your feedback, Nicholas. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Marcus Detroit, MI

Ok. Customer service is not good. Could not answer basic questions

3 years ago

Reply from Vivint

Thank you for your feedback , Marcus. We appreciate your honesty about your experience with  your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Tracy Burns Saint Charles, MO

Okay - very little interaction. Had to call twice for service

3 years ago

Reply from Vivint

Thank you for your feedback , Tracy. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Mackenzie Romero Lake Charles, LA

They take forever to answer the phone and do nothing to help you after a hurricane when you lost everything.

3 years ago

Reply from Vivint

Thank you for your feedback, Mackenzie. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Hilton Columbia, SC

Overall okay. Sometimes the alarm alert when coming through the garage.

3 years ago

Reply from Vivint

Thank you for your feedback, Hilton. We appreciate your honesty about your experience with your garage  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Stephanie Phillips Jacksonville, AL

Horrible. I'm being charged for services I'm not receiving. The cameras will not adhere to the wall.

3 years ago

Reply from Vivint

Thank you for your feedback, Stephanie. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jan. 30th, 2021

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Verified Customer

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Capresha Tait Clarksville, TN

No one ever came back to fix my front door lock or garage opener but I'm paying for it all so that sucks

3 years ago

Reply from Vivint

Thank you for your feedback , Capresha. We appreciate your honesty about your experience with your garage door controller  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Anonymous Harrisburg, NC

Pressure tactics, bad mouthing the competitors, falsifying experience of installation experience

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with your service  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Laura Bechtel Indian Trail, NC

Very positive, excellent response time to an alarm

3 years ago

Reply from Vivint

Thank you for your feedback, Laura! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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Verified Customer

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Sean Reis Mooresville, NC

Bad products that doesn't work properly and I don't want to keep contacting customer service

3 years ago

Reply from Vivint

Thank you for your feedback, Sean. We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Natalie Brown Stillwater, OK

Good. Our camera is hit and miss on detection.

3 years ago

Reply from Vivint

Thank you for your feedback, Natalie. We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Lauren Longview, TX

Mediocre system. Constantly goes off in the middle of the night for no reason.

3 years ago

Reply from Vivint

Thank you for your feedback, Lauren. We appreciate your honesty about your experience with your cameras  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Feb. 1st, 2021

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Verified Customer

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Linda-Sue Matocha Lancaster, CA

Not happy that it's not on a cellular service like we were told!

3 years ago

Reply from Vivint

Thank you for your feedback , Linda! We are so glad to hear about your experience with your services and how you're loving your system.

Feb. 1st, 2021

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