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Vivint Reviews

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8.2

Overall Score

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Linda Smith Hamilton, OH

The door camera is not clear . I clean it and it will help a little

3 years ago

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Reply from Vivint

Thank you for your feedback , Linda. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 22nd, 2021

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Darcu

Very good service and reliable equipment

3 years ago

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Reply from Vivint

Thank you for your feedback, Darcu! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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David Parker

Have had equipment malfunctions that have led to false alarms.

3 years ago

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Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience and how you're loving your system.

Mar. 22nd, 2021

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Pamela Monte Vista, CO

I have had equipment failures. I need a camera repaired and they won't come and fix it.

3 years ago

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Reply from Vivint

Thank you for your feedback, Pamela . We appreciate your honesty about your experience with your camera  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Wallace Enfield, NC

I think customer service is always very responsive.

3 years ago

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Reply from Vivint

Thank you for your feedback, Wallace ! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 16th, 2021

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Curtis Schmitt Louisville, KY

Teck service very well trainer, know there stuff

3 years ago

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Reply from Vivint

Thank you for your feedback, Curtis! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Kevin Harris Kansas City, MO

Consistent response when alarm goes off.

3 years ago

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Reply from Vivint

Thank you for your feedback, Kevin. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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M Giffen Aurora, CO

When it gets bitterly cold the door lock can malfunction.

3 years ago

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Reply from Vivint

Thank you for your feedback, M Giffen. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Cora Carmouche New Orleans, LA

Told me was going to pay old alarm system if I went with Vivint, still have not paid Alarm company. Cora Carmouche

3 years ago

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Reply from Vivint

Thank you for your feedback, Cora. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Lori Richins Salt Lake City, UT

It takes for ever to load in my phone and I’m constantly losing connection on my doors

3 years ago

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Reply from Vivint

Thank you for your feedback, Lori. We appreciate your honesty about your experience with the app and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Michael Union, KY

I Like the alerts I get from the alarm system.

3 years ago

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Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Malinda Vallejo, CA

The quality of the pictures at night are not very good.

3 years ago

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Reply from Vivint

Thank you for your feedback, Malinda. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Adelina Holguin Santa Teresa, NM

The message that someone is at the door or door bell does not alert me after a few minutes.

3 years ago

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Reply from Vivint

Thank you for your feedback, Adelina. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Helen LeBlanc Jeanerette, LA

For the majority it has been what I have expected

3 years ago

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Reply from Vivint

Thank you for your feedback, Helen! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Terry Marion Markham, IL

I like the alarm alert, I do like the camera

3 years ago

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Reply from Vivint

Thank you for your feedback, Terry! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Sam Hernandez Harlingen, TX

Some actions/activities are not recorded.

3 years ago

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Reply from Vivint

Thank you for your feedback, Sam. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Mike Pflugerville, TX

Don't tell the truth about the system. Did not hook up all my sensors and never got my refer a friend

3 years ago

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Reply from Vivint

Thank you for your feedback, Mike. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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David Tucson, AZ

I liked the customer service I was provided at all times.

3 years ago

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Reply from Vivint

Thank you for your feedback, David! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Maxine Havlicek Oklahoma City, OK

When I have a problem, I would rather talk to a person, not live chat.

3 years ago

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Reply from Vivint

Thank you for your feedback, Maxine. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Mac Freeport, NY

The vivinit app buffers for along time sometimes

3 years ago

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Reply from Vivint

Thank you for your feedback, Mac. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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A. G Clinton, MS

Good service provided. Rates should be lower

3 years ago

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Reply from Vivint

Thank you for your feedback, A.G! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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Diane Wright Odenville, AL

A little pricey. Customer service is great.

3 years ago

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Reply from Vivint

Thank you for your feedback, Diane! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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James Wadsworth Washington, DC

Lately, seems they don’t care to check in like they used to.

3 years ago

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Reply from Vivint

Thank you for your feedback , James. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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charles boerger Peyton, CO

helpfulness on the telephone and making things simplified

3 years ago

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Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience and how you're loving your system.

Mar. 11th, 2021

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hill Upper Marlboro, MD

the bill come five days before payment is due

3 years ago

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Reply from Vivint

Thank you for your feedback, Hill. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 11th, 2021

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Janice Alexander Concord, NC

At this point, my contract has not been corrected with the finance company.

3 years ago

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Reply from Vivint

Thank you for your feedback, Janice. We appreciate your honesty about your experience and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 5th, 2021

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Theron and Tenelle Clarke Springfield Gardens, NY

My door lock has issues within 6 months of installing

3 years ago

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Reply from Vivint

Thank you for your feedback, Theron. We appreciate your honesty about your experience with your door lock and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Mar. 4th, 2021

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Simone Darby, PA

Good experience and great customer service

3 years ago

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Reply from Vivint

Thank you for your feedback, Simone! We are so glad to hear about your experience and how you're loving your system.

Mar. 4th, 2021

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Timothy Frison Colorado Springs, CO

Some issues with losing camera service due to cold weather

3 years ago

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Reply from Vivint

Thank you for your feedback, Timothy . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Monika Owens Clearfield, UT

I like everything except the image quality of the doorbell.

3 years ago

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Reply from Vivint

Thank you for your feedback, Monika . We appreciate your honesty about your experience with your doorbell  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Jennifer Maldonado Manchester, CT

Panel and cameras always offline. Tried to call multiple times and still not working.

3 years ago

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Reply from Vivint

Thank you for your feedback , Jennifer. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Harry Houston, TX

I have problems with the drive and nobody can fix it I have 3 weeks with this problem

3 years ago

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Reply from Vivint

Thank you for your feedback, Harry . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Holly Restifo Phoenix, AZ

Liked the installer. Back camera has gray lines on the video.

3 years ago

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Reply from Vivint

Thank you for your feedback, Holly . We appreciate your honesty about your experience with your installation and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Andrea D Williams Harvey, LA

It is good security system and value for your money.

3 years ago

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Reply from Vivint

Thank you for your feedback , Andrea. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Jesus Huerta Mission, TX

Good service and I feel very safe with them

3 years ago

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Reply from Vivint

Thank you for your feedback, Jesus. We appreciate your honesty about your experience with your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Victoria Folz Evansville, IN

Not working correctly all the time does not pick up people or things coming to my back door.

3 years ago

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Reply from Vivint

Thank you for your feedback, Victoria . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Charles Gilbert Norfolk, VA

Good service so far. Every camera has worked as expected..

3 years ago

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Reply from Vivint

Thank you for your feedback, Charles! We are so glad to hear about your experience with your camera and how you're loving your system.

Mar. 3rd, 2021

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Amber Sutherland Erie, CO

Pretty good system but too expensive and small things go out a lot

3 years ago

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Reply from Vivint

Thank you for your feedback, Amber . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Kelly Armstrong Spokane, WA

Was very happy with the set up of my system

3 years ago

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Reply from Vivint

Thank you for your feedback, Kelly! We are so glad to hear about your experience with your services and how you're loving your system.

Mar. 3rd, 2021

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Graciela Baticados Richmond, TX

Can’t immediately see who is at my door on app

3 years ago

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Reply from Vivint

Thank you for your feedback, Graciela. We appreciate your honesty about your experience with your app and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 3rd, 2021

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Chris Stoffle Amarillo, TX

The pickup disturbance alert go off all the time for no reason.

3 years ago

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Reply from Vivint

Thank you for your feedback, Chris . We appreciate your honesty about your experience with  your services and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Denine Jones Randallstown, MD

I am a very unhappy customer. I have advise customer service Reps of this and no managers have called back

3 years ago

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Reply from Vivint

Thank you for your feedback, Denine . We appreciate your honesty about your experience with your services  and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 16th, 2021

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Reginald Howard Florissant, MO

i like the camera footage and the front door monitoring

3 years ago

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Reply from Vivint

Thank you for your feedback Reginald! We are so glad to hear about your experience with your cameras and how you're loving your system.

Mar. 2nd, 2021

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Arun Clovis, CA

Good so far. I am extremely happy with Vivint so far

3 years ago

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Reply from Vivint

Thank you for your feedback  Arun! We are so glad to hear about your experience with customer service and how you're loving your system.

Mar. 2nd, 2021

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Jackie Fairweather

Door bell camera. At least twice a year I’m calling

3 years ago

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Reply from Vivint

Thank you for your feedback  Jackie. We appreciate your honesty about your experience with your doorbell camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Tammy Watson

I like that I can speak to someone through my panel

3 years ago

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Reply from Vivint

Thank you for your feedback  Tammy! We are so glad to hear about your experience with your panel and how you're loving your system.

Mar. 2nd, 2021

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Kenneth Destrehan, LA

Cameras doesn’t record moving of auto, can’t control my A/C unit

3 years ago

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Reply from Vivint

Thank you for your feedback  Kenneth. We appreciate your honesty about your experience with  your thermostat and camera and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible

Mar. 2nd, 2021

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Janay Coles Detroit, MI

Customer service is poor. I had to call several times for the same issue.

3 years ago

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Reply from Vivint

Thank you for your feedback Janay. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Susan Mills Fresno, CA

Pricing is better. Customer service less than my former service. Sorry...

3 years ago

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Reply from Vivint

Thank you for your feedback Susan. We appreciate your honesty about your experience with customer service and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021

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Amy Vaughn Fort Worth, TX

The system goes down often and Ive had spaces in between recordings. False alarms have gone off.

3 years ago

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Reply from Vivint

Thank you for your feedback Amy. We appreciate your honesty about your experience with the equipment and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Mar. 2nd, 2021