Vivint: Read 8,443 User Reviews From Real Homeowners

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Shirley

Don’t get Vivint they will ruin your credit. They take out payments that your unaware of. The customer service is so messed up that you get a different answer all the time. I spoke a manager about an issue on my panel and he didn’t know how to fix it. How can you sell a product that you don’t know anything about?

5 years ago

Reply from Vivint

Thank you for your feedback Shirley. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Gaby Garcia El Paso, TX

Vivint is a complete joke! First they trap you with a 5 year contract, and their system and service is terrible! The cameras go offline all the time , the doorbell works when it wants to, and we always have a hard time controlling our thermostat. Do yourself a favor and just go to Best Buy and install a security system yourself!

5 years ago

Reply from Vivint

Thank you for your feedback Gaby. We appreciate your honesty about your experience with us and would love to look into your concerns with your thermostat further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Denise Villas, NJ

Stuck in a 4 year contract at $76 a month. It freezes up more then a little bit. I can’t wait for this contract to end. It constantly reboots itself so you can’t turn off the alarm unless your app is handy. I feel like we are being ripped off!

5 years ago

Reply from Vivint

Thank you for your feedback Denise. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Mr. Flo Chula Vista, CA

Worst company ever! They lied about pretty much everything. They said their equipment is under lifetime warranty. When new equipment version comes they’ll replace it for free. And also when you move address, they’ll move your equipment for free. Well guess what... they are legal scammers.

5 years ago

Reply from Vivint

Thank you for your feedback Mr. Flo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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DJ Cabot, AR

This company is a rip off!!! I sign up for 24 month contract and they automatically renew it for 48 and submit to collections. I’ve been threatened by this company for law suit if I don’t pay the additional 24 months. Don’t use them they are aweful

5 years ago

Reply from Vivint

Thank you for your feedback DJ. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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AWolf Round Lake, IL

Have had nothing but problems with their equipment. If you complain in the first month they pretend to help Equipment is faulty, customer service is friendly but useless. Do yourself a favor and go with a different company unless you like to waste money on crap items

5 years ago

Reply from Vivint

Thank you for your feedback AWolf. We appreciate your honesty about your experience with us and would love to look into your concerns with your system further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Sara Grace Pancurak Orlando, FL

Bad service & contract you can not get out of . Cameras do not work most of the time. They increase prices and do not let you leave the contract without trying to charge you remainder of your contract . You wait on hold forever and no one can do anything for you . Its like calling a cable company.

5 years ago

Reply from Vivint

Thank you for your feedback Sara. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Mario Whitmire Duncanville, TX

Horrible... was promised that all my cameras would be hardwired and they never were. Also tech came out and did cameras for me at my business and ripped me off for over 4k! Tried speaking with VIVINT and they refused to do anything.! Now they have turned my account over to collection company! not cool at all!

5 years ago

Reply from Vivint

Thank you for your feedback Mario. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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Seth perry Coventry, RI

Worst decision I ever made having a vivint system put in my home! Nothing but issues after 2 weeks ! Called to cancel and now I need to pay $2k in equipment fees which are junk and I was under the impression I was renting the equipment ! Scam artests with there hidden 2 day camcelation period !

5 years ago

Reply from Vivint

Thank you for your feedback Seth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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SUE

I bought my a year ago and I’m not happy with mine either. They lied to about how much it costs. I’m paying $50. For the monitoring and another $10.00 a month for 5 yrs All I got was the ring, monitor ,sensors on the doors.They gave me a smoke detector but never came back to put it up. DON’T BUY FROM THEM.

5 years ago

Reply from Vivint

Thank you for your feedback Sue. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 10th, 2020

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GLORYO Escondido, CA

If i could give this company 0 stars I totally would, besides the fact that since day 1 my services have never worked properly, I'm at the point where after 3 years i just do without because when i call in their customer service reps are rude and horrible. I can't wait til my contact is up so i can get rid of them

5 years ago

Reply from Vivint

Thank you for your feedback Gloryo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Anthony Parrish Durham, NC

Very hard to cancel they continue to try to bill me even tho they haven't monitored my system for almost 4 years since terminated service with to go with another alarm company I highly recommend not doing business with company

5 years ago

Reply from Vivint

Thank you for your feedback Anthony. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Godfrey Ormond Beach, FL

Was a subscriber and had the system ( bad customer service) and sold my home and notified the company and new home owners assumed system and I was still charged and billed even when the new owners assumed and was told by customer service I was good. Terrible company- be very careful- deceptive practices!!

5 years ago

Reply from Vivint

Thank you for your feedback Godfrey. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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pandoraponders Kansas City, MO

Would award less than a star if I could. I'm paying a whopping $69.99 a month. I can't cancel due to contract. The young salesman said I could cancel if I was moving. Not true! I would need to pay well over $700 to ditch them. The cameras never pick anything up. This is the biggest waste of money imaginable. I'm full of regret.

5 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns further. Please contact our chat support team using this link:

Nov. 28th, 2019

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Kim Corbin, KY

We had car damage last night. The camera only got a 20 seond feed. It did not record an additional clip as the damage was done. They said I need a continous recorder.. Another 250.00 Forget about that. Damage done. If we need a Tech it takes 2-3 weeks to get one. Will not recommend this company EVER!

5 years ago

Reply from Vivint

Thank you for your feedback Kim. We would love to look into your concerns further. Please contact our chat support team using this link:

Nov. 28th, 2019

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Juan Ramirez Hereford, TX

The thing with vivint is that it will not record when you need it to record. I have several stuff stolen off my porch in front of the camera and it didn't record at all. I'm still paying vivint and still have problem with them and because of the contract I can't cancel it. And I'll keep sending reviews if I need too.

5 years ago

Reply from Vivint

Thank you for your feedback Juan. We would love to look into your concerns with your camera further. Please contact our chat support team using this link:

Nov. 28th, 2019

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Lorraine North Babylon, NY

I was lied to by the representative. He did not tell me the contract was for five years. This is the worst security system ever. I have devices that don’t work and I have to pay for a technician to come out. I am so unhappy with this service. I pay over hundred dollars a month. Terrible!

6 years ago

Reply from Vivint

Thank you for your feedback Lorraine. We would love to look into your concerns further. Please contact our chat support team using this link:

Nov. 28th, 2019

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Chuck Anaya Henderson, NV

I am a Vivint customer and my contract is due to expire the end of the year. I cannot wait to make a change from them. Customer service is below expectations, missed appointments, unsure reps. Efficient tech's with reservations about speaking about the company. Many equipment issues. Good response. Poor quality cameras.

6 years ago

Reply from Vivint

Thank you for your feedback Check. If there is anything that we might be able to assist with, please contact our chat team using this link:

Nov. 28th, 2019

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Joseph Magill Appling, GA

I have a faulty smartdrive and was told two weeks ago they were shipping a replacement. Call back again today because it hasnt arrived and i ger nothing but a run around and they refuse to give me contact information for a manager. I think a class action lawsuit it justified.

6 years ago

Reply from Vivint

Thank you for your feedback Joseph. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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GILLIAN Faye ANDERSEN Portales, NM

These people have come by a number of times over the years. They employ fear tactics (telling us that if we don't get their service, someone will break down our door). They also lied when they told us that the local police recommended them after crime increased in our area (the police told us that they never said that).

6 years ago

Reply from Vivint

Thank you for your feedback Gillian. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Cory Orstead Killeen, TX

Vivint is the worst alarm system company I have ever dealt with. The equipment cameras, door locks, customer service all is horrible. They will get you in a big old contract also if you let them. DO NOT GET VIVINT! I PROMISE! WISH I WOULD OF LEFT ADT!

6 years ago

Reply from Vivint

Thank you for your feedback Cory. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Lisa Dothan, AL

System is nothing but trouble constantly malfunctions they do not uphold their end of the contract to provide a service that they promise when you have it installed but they refuse to cancel your contract does not leave your home safe by far

6 years ago

Reply from Vivint

Thank you for your feedback Lisa. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Wayne Davis Newark, DE

The day that they came to install the system was a nightmare put holes in my wall they give you three days to cancel well it took a week for alarms to go off false alarms at that panel was freezing up for days they told me if I wasn't help I wouldn't have to buy the system for 1,500 since the three days have passed never again

6 years ago

Reply from Vivint

Thank you for your feedback Wayne. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Larry Sacramento, CA

Horrible horrible horrible support. They can’t keep a system online for more than a few days and then if you need support, they throw parts at it and “hope” No security, no confidence. Run- you’ll thank me later

6 years ago

Reply from Vivint

Thank you for your feedback Larry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Beverly Johnson Brooklyn, NY

Vivint is billing me for services that they never completed. after several hours with them on the phone, they still never resolved the matter. But the worse part is that they sent my account to a collection agency. I am referring the case to my lawyer. Is that why they a hiding out due to their poor rating of 4 out on 10.?

6 years ago

Reply from Vivint

Thank you for your feedback Beverly. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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R crab Billings, MT

Vivint is horrible! There are system is trash. We've had police at our home because of false alarms do two batteries and other issues in their Junkie China made crapola they call security system. Do not use them run as fast as you can the other way.

6 years ago

Reply from Vivint

Thank you for your feedback R. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Amanda

HORRIBLE customer service! They no-showed for their appointment. They attempted to say it was scheduled for the following day. When I confronted them with a voicemail they left confirming the Tuesday appointment they suddenly found documentation of the appointment. They offered no apology and no fix.

6 years ago

Reply from Vivint

Thank you for your feedback Amanda. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Troy Youngsville, LA

I haven’t had a problem till now and I’ve been with them for a little over a year. My sensor on my garage door is broken and she claims it has to be faulty for them to fix it. So it’s broken, isn’t that faulty? So now they want to charge me $39 for another one , they are out of their minds. I’m so pissed right now

6 years ago

Reply from Vivint

Thank you for your feedback Troy. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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Ang El Paso, TX

Great service and equipment. Never had any problems for 3 years now. Internet work great had At&T and the y sucked.

6 years ago

Reply from Vivint

Thank you for your feedback Ang! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Mike Camodeo Callaway, MD

Also sent to the BBB the worst company I have ever dealt with. System has not worked for almost a year, I am buying out my contract. Pains me to pay for a service that does not work. they have a chart that tells them what can be replaced, I asked for a new system was told they need to go by the chart. My chart says vivint needs replaced

6 years ago

Reply from Vivint

Thank you for your feedback Mike. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212

Mar. 8th, 2020

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Larry Simon Carencro, LA

worst service ever. Installed in my 87 yr old mother's home, paying 50$ mth for a system that has been useless for over a year. Customer service was no help. I'm just looking forward to the day we will be finish with this company. Hopefully I can inform anybody lookin for a home security to stay away from Vivint!

6 years ago

Reply from Vivint

Thank you for your feedback Larry. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jeff Brown Riverbank, CA

1 star only becauae I cant give 0. Equipment not working multiple issues. Then we canceled service and they continued to charge us for 6 months despite a formal written cancellation on file. We were reimbursed the money and they charged us again. Hoping I was able to stop them from charging us finally.

6 years ago

Reply from Vivint

Thank you for your feedback Jeff. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Austin Adair Jarrell, TX

Having issues with remote controlled options. When I contact support I get handed off to another department, then I get bumped again. Terrible customer support, absolutely worthless.

6 years ago

Reply from Vivint

Thank you for your feedback Austin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Salvador Bretts Jamison Phoenix, AZ

System almost never works or operates on such a delay that it’s useless. So many false alarms due to system malfunction. Had the doorbell camera stolen and the system didn’t even register any motion, report the equipment missing, or record anything. If it can’t keep itself safe, it can’t keep your home safe.

6 years ago

Reply from Vivint

Thank you for your feedback Salvador. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Michael Pantelis Fort Worth, TX

installers were great and efficient - if alarm ever goes off the monitoring service calls immediately - I have no problems with them.

7 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Kenneth L. Thaxton, Sr. Dallas, TX

Billing can't keep their wires straight. Draft this month and then skip two, then want to pull three months at a time. Customer service makes agreements that are never honored Tried to cancel service and they require a total buyout of the rest of the contract. Would never recommend this company to anyone.

7 years ago

Reply from Vivint

Thank you for your feedback Kenneth. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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mcinlv Las Vegas, NV

The worst home security company on the planet! Terrible customer service, equipment fails, monthly monitoring rates the very worst. Stay away from this company. Used to be known other different names, have seen lawsuits filed. Do yourself a favor: do not use these people. They are the worst!!!!

7 years ago

Reply from Vivint

Thank you for your feedback Mcinlv. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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AUBREY CASHMAN Morehead, KY

This company never return your calls we could never get hold of them We requested them after we cancelled the contract within the 3 day period to remove their equipment but 10 days later the equipment is still in my home. PATHETIC SERVICE

7 years ago

Reply from Vivint

Thank you for your feedback Aubrey. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jmo Pacoima, CA

Vivian has been the worst experience I've ever had with an alarm system company. Customer service sucks out loud technical support does not know what you're talking about and nor will they allow you out of your contract when the service is so poor would not refer this to a dog

7 years ago

Reply from Vivint

Thank you for your feedback Jmo. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Shawn

Hands down the worst and most under trained customer service I've ever dealt with. I was simply trying to take over an existing system that was in the house i bought. The team at vivint made is so drawn out and difficult, that I said **ck it, I'd rather get robbed than deal with this half as* outfit. Complete joke of a company.

7 years ago

Reply from Vivint

Thank you for your feedback Shawn. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Bill Christy Tucson, AZ

I have had Vivint for 5 to 6 years now. I have had very few issues. all of the issues were small and were resolved in a timely manner by Vivint.

7 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Jamosi Chicago, IL

I HATE VIVINT THEIR CUSTOMER SERVICE "SUCKS" THEIR PRODUCT "SUCKS" EVERYTHING ABOUT THEM "SUCKS" BUYER BEWARE...I'VE HAD THEM FOR 2 YEARS MY HOUSE WAS BROKEN INTO AND IT TOOK THEM FOREVER TO CALL THE POLICE...WE COMPLAINED..WE THREATENED AND THEY GAVE US A PAD FOR OUR GARAGE. LIKE REALLY..THEY ARE SO UNPROFESSIONAL I COULD GO ON AND ON...UGH

7 years ago

Reply from Vivint

Thank you for your feedback Jamosi. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Justin Dane Las Vegas, NV

Pushy sales person said they were installing systems for free. I asked if there were monthly fees and was told no. Total lies. After 45 minute pitch, sales guy dropped $99 install and $86/month for 60 months which is over $5,000. I said no, but pushy liar wouldn't leave. They better never set foot on my property again.

7 years ago

Reply from Vivint

Thank you for your feedback Justin. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Rodney Thurman

When my motion sensor went out they came in and just cut out all of my system and installed they wireless and told me my power supply was bad, I had checked it with my O Scope and there was nothing wrong with my system, I ask the Tech what experience he had in Electronics and he said none.

7 years ago

Reply from Vivint

Thank you for your feedback Rodney. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Jon L McFarland Brunswick, OH

My main panel stopped working so they replaced it with one that doesn't communicate with my secondary panel. Told me that the panel that I need is in Beta with no scheduled release date. My system is useless. Customer service blames me for requesting a new panel. Never go with Vivint.

7 years ago

Reply from Vivint

Thank you for your feedback Jon. If there is anything that we might be able to assist with regarding your system at this time please contact our chat team through this link:

Nov. 28th, 2019

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Chris Vandergriff

Temperatures are reaching near 100 degrees after 10pm and the thermostat that they installed quits working, but it will be two days before they can get someone out here to service it? They showed up at my home at 10pm to sell this crap and were here until after midnight installing it, but they can't provide service due to the late hour.

7 years ago

Reply from Vivint

Thank you for your feedback Chris. If there is anything that we might be able to assist with regarding your system, please contact our chat support team using this link:

Nov. 28th, 2019

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Troy Hinton Portales, NM

My parents sold their home 2 years ago after being with vivint for 20 years. they have presented vivint with HUD statement showing the home as sold and now after 2 years Vivint is still drafting funds From their bank account . My mother has since died, and the fret and pain of Vivint contributed.

7 years ago

Reply from Vivint

Thank you for your feedback Troy. If there is anything that we might be able to assist with, please contact our chat team using this link:

Nov. 24th, 2019

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suzanne love Chillicothe, OH

Worst ! Worst! Worst! Worst! Do not waste your time or money on this company! 100 rip off! Do not! Nothing works right! Even with the protection plan they say pay 99.00 to come out to fix anything! Waste of money! Bbb I'll be calling! This company should and needs to be stopped! Chris Hill.

10 months ago

Reply from Vivint

Hi Suzanne, we're sorry to hear your experience was less than satisfactory. We'd like to hear more about your experience so that we can provide a solution. Please contact our Support Team at 1-800-216-5232 or access our chat feature on Vivint.com.

Dec. 20th, 2023

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Tyrone Walton Frankfurt am Main, HE

This review is not meant to harm Vivint but to enlighten them on some of their areas in GA. The salesperson was great. The installer was awesome. I have a problem with the customer service and support when the equipment has a fault. If many changes are made I may consider using their services again

1 year ago

Reply from Vivint

Hi Tyrone. We appreciate your honesty and feedback about your experience with Vivint. Are you still experiencing issues? We would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Oct. 23rd, 2023

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Chrisg Seattle, WA

Insulation was quick, easy and professional. The key pad was intuitive and easy to use. Monitor services were comprehensive but a tad bit expensive.

1 year ago

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