Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Richard Ward Lawton, OK

Great company with outstanding service, and would recommend them to a friend.

6 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carol Brown Oklahoma City, OK

I like their equipment and service and price

6 years ago

Reply from Vivint

Thank you for your feedback Carol! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Gene Pensacola, FL

Very responsive to our needs, professional, reliable

6 years ago

Reply from Vivint

Thank you for your feedback Gene! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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William Gibson Fairbanks, AK

Reliability and service, ease of use, price

6 years ago

Reply from Vivint

Thank you for your feedback William! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Alan Grant Antelope, CA

Innovative security tools and good mobile access

6 years ago

Reply from Vivint

Thank you for your feedback Alan! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Michael

The technician seemed to be very friendly and knowledgeable about the product.

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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anonymous

It works well and does what it's supposed to do no problems.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Michael

It's so easy to use and always works great.

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Amador

Reasonable price. Customer service has helped with any issues I've had.

6 years ago

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Verified Customer

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Carlos

Good company. It is reliable. They do respond. I am quite surprised with the quality.

6 years ago

Reply from Vivint

Thank you for your feedback Carlos! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Lico

The equipment is excellent. We see everything here. The people are good.

6 years ago

Reply from Vivint

Thank you for your feedback Lico! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Joan Hartford, WI

We can't get it going and can't get the garage door camera to work. We got hooked up in January and it hasn't worked hardly at all.

6 years ago

Reply from Vivint

Thank you for your feedback Joan. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Roxie Lufkin, TX

I went with Vivint for home security for Price. The cameras are great.

6 years ago

Reply from Vivint

Thank you for your feedback Roxie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Cheryl San Antonio, TX

It's easy to use. I feel safe and secure.

6 years ago

Reply from Vivint

Thank you for your feedback Cheryl! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Debra Finger

Nice people to talk with. Great system!! Feeling safe!

6 years ago

Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Trisha

Technical support vs charge for a technician coming to your home.

6 years ago

Reply from Vivint

Thank you for your feedback Trisha! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Gary

rapid response time after alarm activation

6 years ago

Reply from Vivint

Thank you for your feedback Gary! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Kathryn P Thompson

Very good,they are courteous and professional.

6 years ago

Reply from Vivint

Thank you for your feedback Kathryn! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Frank

Great, just keep up with the good Services

6 years ago

Reply from Vivint

Thank you for your feedback Frank! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Shany

The system is good, they should improve the lagging issue that occurs

6 years ago

Reply from Vivint

Thank you for your feedback Shany! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Jason

I've had so few problems. It's a good user interface.

6 years ago

Reply from Vivint

Thank you for your feedback Jason! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Michael

I got Vivint for the quality. The system is efficient.

6 years ago

Reply from Vivint

Thank you for your feedback Michael! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Shawn Conklin

Very good experience. Love the text alerts. Wish the price were lower.

6 years ago

Reply from Vivint

Thank you for your feedback Shawn! We are so glad to hear about your experiences with us and how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Terry Reid

I am pleased with the service. Easy to use. Mobile app is handy.

6 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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albert orton

i have been pleased with all of our contacts with the company employees.

6 years ago

Reply from Vivint

Thank you for your feedback Albert! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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jay kroeker

quality of service and customer service there wen nned them

6 years ago

Reply from Vivint

Thank you for your feedback Jay! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Mary Herrera

Improve their cameras, there not as clear as I think they should be.

6 years ago

Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experience with us and would love to look into your concerns with your cameras further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Richard Fitt

Excellent products and service. We are very pleased.

6 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Mazen Hollywood, FL

Everything is good, the cameras, the doorbell, the sensor.

6 years ago

Reply from Vivint

Thank you for your feedback Mazen! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jennifer Delta, CO

It works and I don't have any problems with it.

6 years ago

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Darrell Los Angeles, CA

Cameras go offline a lot, constantly have to reboot system. Doorbell app takes about 5 minutes to open. Their finance company, Fortiva, will have over 100 points removed from your credit score for one late payment (credit card was compromised)

2 years ago

Reply from Vivint

Hi Darrell. We're sorry to hear you've had a negative experience with Vivint. Please let us know if there is anything we can do for you by calling 1-800-216-5232.

May. 23rd, 2023

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Sandy Lizarraga Tempe, AZ

We are very disappointed with the over all service. My husband called with in the week the cameras were installed to cancel. And yes according to sales representative said not a problem, a day and time was scheduled to come. We are still waiting , have called numerous times and now they are telling us we have to pay. What a ripe off!

2 years ago

Reply from Vivint

Hi Sandy. Thank you for your feedback. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232.

Apr. 27th, 2023

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WYZE1 Council Bluffs, IA

Lol, this place is a joke!! Hey, but if you want to get rid of your child's college money then go for it. What was quoted to me as the monthly price over the phone ended up being TWICE as much when it was all said and done. Vivint is just another "security company" in a long line of these companies trying to weasel money out of people.

3 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with Vivint Smart Home. Cost varies depending on the type and amount of equipment. We customize each system according to what the customer wants so we'd love to find a system that works for you. To do so, please fill out this form: https://bit.ly/37YzGy5.

Feb. 20th, 2023

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Leslie Espinosa Spring Hill, FL

Order service, was scheduled for installation, my appointment was confirmed the day before and the morning of they call me that my appointment was rescheduled for the following week, they try to reschedule for same day, still waiting on a call for updated I end up calling to cancel all service, poor costumer service

3 years ago

Reply from Vivint

Leslie thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 6th, 2022

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Bradley Kendall Kalamazoo, MI

Abysmal Customer service... Vivant has been billing me for a service I have not had for 18 months and they refuse to cancel the account until I pay $1000 for a service I have not used all while billing the new home owner for the same service.

3 years ago

Reply from Vivint

Bradley thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Sep. 6th, 2022

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Jeff Sims Decatur, AL

Vivent has the worst customer service imaginable. Today, I’ve made 7 phone calls, over 5 1/2 hours on the phone total, and they can’t add my garage door to my system. Multiple times I’ve had terrible service. If not for the $2000 I’ve already paid, I’d go elsewhere. Don’t do it!!

3 years ago

Reply from Vivint

Jeff, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 22nd, 2022

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JOSHUA DEARMOND CA

Stay away! Shady salesman. Never said anything about a 60 month contract. I signed documents on a iPad and he was very smooth at scrolling past the part where it said I was signing a contract. Who wants to be stuck in a contract for 60 months on a security system?

3 years ago

Reply from Vivint

Joshua, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 20th, 2022

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? Tucson, AZ

I called today about having a new battery installed and also need a new paper manual as mine was lost over the holiday. I was told that I should replace the battery myself or be charged and also you don’t supply handbooks any longer. I am 89 years old and pay for your services. I am very disappointed and am thinking of cancelling Vivint.

3 years ago

Reply from Vivint

Thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jan. 18th, 2022

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Jaclynn Benson Manteca, CA

Absolutely the worst. Equipment failed and replaced multiple times in 3 years. You'll spend hours on the phone with this company. The 6 year contract is a joke and you'll have to fight and fight to get out of your contract. Just buy all the ring Equipment at home depot. You'll save thousands this way. Highly do not recommend.

3 years ago

Reply from Vivint

Jaclynn, thank you for your feedback. Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Dec. 30th, 2021

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RD Owens Charlotte, NC

We have a very large commercial account with multiple locations and we called today to simply update our account and set up a service call. We spoke to Juan S who was a terrible customer service rep. He wasn't helpful until we discussed new products... We are very serious about our relationships with vendors... Good luck.

4 years ago

Reply from Vivint

Thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Oct. 27th, 2021

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Lada 1919 Leesburg, FL

Constantly having issues with equipment. Several times I havent been able to leave my house because the panel wasn't working. The key pad has had to be replaced multiple times. The sensor for garage door has had issues. Very happy with service.

4 years ago

Reply from Vivint

Lada, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Aug. 25th, 2021

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Mark Pacchiano Henderson, NV

Like all the other reviews here, TERRIBLE company! I have been with them on two different houses now. Customer service gets continually worse. Nothing like being left on hold form their Indian call center for 30 minutes, then disconnected. Stay far way, horrific company!

4 years ago

Reply from Vivint

Mark, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

Jun. 19th, 2021

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V G Palmdale, CA

to many issues with pro cameras and door bell. They dont notify or record everytime theres someone infront of it and constantly get stuck on cameras loading until reboot cameras or panel.

4 years ago Edited September 14, 2021

Reply from Vivint

Thank you for your feedback V G. We appreciate your honesty about your experience with  your cameras and would love to investigate this further. Please contact our support team at 1-800-216-5232 so we can assist you as quickly as possible.

Jun. 14th, 2021

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Jonathan Kincaid San Antonio, TX

Getting an appointment it’s never really that hard and customer service is very helpful in resolving any issue.

4 years ago

Reply from Vivint

This is great feedback, Jonathan! Please let us know if we can do anything to help you in the future. Thanks for choosing Vivint to protect your home and family! If you would like to refer a friend or family member, please give us a call at 1-800-216-5232.

May. 22nd, 2021

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Nelida Quirina Meda Frias Pueblo, CO

I bought extra items I did not need. because they don't work for my household. Sales rep still sold them to me. The customer service is great and the system works well.

4 years ago

Reply from Vivint

Nelida, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Rod Nield West Jordan, UT

I was lied to and Vivint wanted me to pay off my current contract with another security service. Vivint financed me would not work with me so I had to hire attorneys and force Vivint to work with me. I was told I was under contract and that I would have to pay for 2 security services even though I was not using Vivint. I WILL NEVER USE VIVINT!

4 years ago

Reply from Vivint

Rod, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Yolanda Rocha Newberg, OR

It sucks! I’ve called customer service before because two of my cameras keep going out and have yet to have someone come out here to fix them after I trouble shooter for over an hour to try to get them “fixed” over the phone. Honestly I’m about to call to have it returned and go with another company.

4 years ago

Reply from Vivint

Yolanda, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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matt barr Denver, CO

Equipment never works right call to get it fixed I send someone out after being on the phone for an hour and a half doing dumb diagnostics quit working again the very next day and they want to do the stupid diagnostics again he won’t send somebody out how they do that my time is worth money I don’t have time to deal with it

4 years ago Edited September 14, 2021

Reply from Vivint

Matt, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Mila Kozub Bolivar, MO

Worst ever company! Equipment crazy expensive, without high monthly fees, it’s useless! Can’t even see cameras on the phone! Also installer fraudulently signed a contract for 60 months! After verification they removed the contract, but such a waste of money! Would never recommend to anyone!

4 years ago

Reply from Vivint

Mila, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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Drake Garrison Chicago, IL

Honestly it barely ever lets me pull up the camera on the panel or my phone, if it even loads it takes several minutes, no amount of updates or calls to fix it seem to help either 👍

4 years ago

Reply from Vivint

Drake, thank you for bringing this to our attention! Please give us a call at 1-800-216-5232. We want to make sure your issue is resolved.

May. 22nd, 2021

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