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Vivint Reviews

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8.2

Overall Score

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Pat Clark

Outstanding service and great customer service

4 years ago

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Reply from Vivint

Thank you Pat for your feedback! We appreciate you letting us know about your great experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Kathleen Halus

Vivint has lived up to my expectations. My only issue has been with the camera.

4 years ago

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Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link: If your still having issue please chat into our support team at:

Jan. 1st, 2020

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Mike Walters

Wifi extension to camera inn garage is lacking and doesn't work 75% of the time.

4 years ago

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Reply from Vivint

Thank you for your feedback Mike. We would love to look into your concerns with your camera further. Please contact our chat team using this link:

Feb. 18th, 2020

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star star star star star

Rodney

Great service quick response when alarm is triggered

4 years ago

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Reply from Vivint

Thank you for your feedback Rodney. We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Patricia Buckley

The security service provide is not bad but the other services are beginning to fail.

4 years ago

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Reply from Vivint

Thank you for your feedback Patricia. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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star star star star star

Mary

Great customer service with attention to detail

4 years ago

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Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your experience with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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James Johnston

Very low, getting any kind of customer support is difficult, actually impossible. They state you can contact support 24/7, this is false.

4 years ago

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Reply from Vivint

Thank you for your feedback James. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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star star star star star

Alan

Friendly and knowledgeable. Very proffessional.

4 years ago

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Reply from Vivint

Thank you for your feedback Alan! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Maria

Not real good . Cameras are constantly going off line. It takes to long to get someone out to help fix things.

4 years ago

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Reply from Vivint

Thank you for your feedback Maria. We would love to look into your concerns with your cameras. When you have a chance, contact our chat team using this link:

Feb. 18th, 2020

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star star star star star

David Richland, WA

The equipment is easy to use and it works.

4 years ago

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Reply from Vivint

Thank you for your feedback David! We appreciate the opportunity to protect your home and family!

Nov. 27th, 2019

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star star star star star

Mike

Perfect all around service. Never had any problems.

4 years ago

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Reply from Vivint

Thank you for your feedback Mike! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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star star star star star

Henry

It's very reliable. Great customer service.

4 years ago

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Reply from Vivint

Thank you for your feedback Henry! We are so glad to hear that you're enjoying the reliability of your system. When you've got a chance, please contact our chat team to get your referral code. You can reach them directly using this link:

Nov. 27th, 2019

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Veronica Arlington, TX

I've never had any issue with my service or equipment.

4 years ago

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Reply from Vivint

Thank you for your feedback Veronica! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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star star star star star_border

John Carrizo Springs, TX

I have problems with the equipment occasionally. They respond promptly.

4 years ago

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Reply from Vivint

Thank you for your feedback John! We appreciate you letting us know about your experience so far. If there is anything that we might be able to assist with on your account, please contact our chat team at this link:

Nov. 28th, 2019

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Cindy Tucker

It has been great.Always there when we need them

4 years ago

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Reply from Vivint

Thank you for your feedback Cindy! We are so glad to hear that you're enjoying your system and we appreciate the opportunity to protect your home and family. When you can, reach out to our chat team to get your referral code that can give you some great perks. They are available at this link:

Nov. 28th, 2019

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John Bennett

The customer service is very responsive and helpful.

4 years ago

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Reply from Vivint

Thank you for your feedback John! If you have any questions about your system, check out our support site using this link:

Nov. 28th, 2019

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John Carter

Customer service in issues involving support for non functioning devices is poor.

4 years ago

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Reply from Vivint

Thank you for your feedback John. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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star star star star star

Paul Jacoby long island new york

Safe and sound over the years whether we're home or away.

4 years ago

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Reply from Vivint

Thank you for your feedback Paul! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Lori C

It has been wonderful. I have been a client over 2 years.

4 years ago

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Reply from Vivint

Thank you for your feedback Lori. We are so glad to hear that you've had a wonderful experience with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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star star star star star

Richard Childs

Outstanding system, excellent customer service, easy to use

4 years ago

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Reply from Vivint

Thank you for your feedback Richard! We appreciate you letting us know how you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Johnny Reid

Too expensive and initial usage after installation was exhausting

4 years ago

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Reply from Vivint

Thank you for your feedback Johnny. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 1st, 2019

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Frances

All is good except I don't get an email or text when there is an upgrade

4 years ago

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Reply from Vivint

Thank you for your feedback Frances! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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star star star star star

Ken Barry

Very reliable, no issues with parts after 2 years

4 years ago

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Reply from Vivint

Thank you for your feedback Ken! We are so glad to hear about your experiences with us in the 2 years you've been a part of the Vivint family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Judy and John

We have to open the door and close it before it will record away. Don't like this

4 years ago

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Reply from Vivint

Thank you for your feedback Judy and John. We appreciate you letting us know about your experience with your sensors. Please contact our chat team using this link:

Feb. 22nd, 2020

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star star star star star

Lesa Scammell

Excellent customer service, reliable security system.

4 years ago

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Reply from Vivint

Thank you for your feedback Lesa! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Aaron Webber

It was great at first now the system won't let me watch cameras live half the time

4 years ago

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Reply from Vivint

Thank you for your feedback Aaron. We appreciate you letting us know about your experiences with us and your cameras. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 22nd, 2020

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star star star star star

Christiaan

Great company to deal with. Best equipment in the industry

4 years ago

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Reply from Vivint

Thank you for your feedback Christiaan! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Courtney Harms

good, have had some minor issues, but overall, service does as needed.

4 years ago

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Reply from Vivint

Thank you for your feedback Courtney. We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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star star star star star

Maria

I like it, I feel safe when I am home and when I am away.

4 years ago

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Reply from Vivint

Thank you for your feedback Maria! We are so glad to hear about your experiences with your system and how it gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Tony Rubio

It's been ok, continuous issues with door bell camera,too much of a delay

4 years ago

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Reply from Vivint

Thank you for your feedback Tony. We would love to look into your concerns with your doorbell camera further. Please contact our chat team using this link:

Feb. 22nd, 2020

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star star star star star

Brenda White

Very satisfied , I feel very safe with my home alarm syatem

4 years ago

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Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with your system and how it gives you peace of mind. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Terry O'Donal

Networking software is not 100% flawless but other than that, it is good.

4 years ago

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Reply from Vivint

Thank you for your feedback about your system Terry! When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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star star star star star

Dennis Green

It has been great. Excellent service and equipment.

4 years ago

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Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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star star star star star

Vincent Faust

Outstanding, customer support has always been superb!!

4 years ago

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Reply from Vivint

Thank you for your feedback Vincent! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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star star star star star

George Spratt

With my customized setup, our family feels very safe!

4 years ago

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Reply from Vivint

Thank you for your feedback George! We are so glad to hear that your system is helping you and your family to feel safe. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Dan

Poor. When I ask to have service terminated they told me I had to fax the reason why and wait a month. So I stopped payment.

4 years ago

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Reply from Vivint

Thank you for your feedback Dan. We would love to look into your concerns with your system. Please contact our chat team using this link:

Feb. 22nd, 2020

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star star star star star

Briana Hunter

100% customer service everything solved in timely matter

4 years ago

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Reply from Vivint

Thank you for your feedback Briana! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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star star star star star

Tom J. Thompson

Always very responsive to any questions!

4 years ago

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Reply from Vivint

Thank you for your feedback Tom! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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Carolyn F.

Mostly positive. Customer service is always friendly and knowledgeable.

4 years ago

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Reply from Vivint

Thank you for your feedback Carolyn! We are so glad to hear about your experiences with our service. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Haubrich Rich

I like the three cameras. They are easy to use.

4 years ago

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Reply from Vivint

Thank you for your feedback Haubrich! We are so glad to hear that you're enjoying your cameras. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Jennifer/ Dale Bitschy

good until this year when we got an update. rating is for this year. We STILL have unresolved issues.

4 years ago

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Reply from Vivint

Thank you for your feedback about your experiences with us and your system. We would love to look into your concerns further. Please contact our chat team using this link:

Feb. 23rd, 2020

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star star star star star

Edmund Haley

They were very helpful and prompt whenever I had an issue.

4 years ago

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Reply from Vivint

Thank you for your feedback Edmund! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Teresa Pitot

Excellent customer service and responsiveness.

4 years ago

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Reply from Vivint

Thank you for your feedback Teresa! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Norma

I love it...The best investment I've ever made

4 years ago

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Reply from Vivint

Thank you for your feedback Norma! We are so glad to hear about your experiences with us and your system, and how it's been a great investment for you. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Alfonso Amador

good experience ,easy to use,reliable Customer Service

4 years ago

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Reply from Vivint

Thank you for your feedback Alfonso! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Wilma Riley

very good, and easy to do, and love the door bell camera..

4 years ago

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Reply from Vivint

Thank you for your feedback Wilma! We are so glad to hear about your experience with your system and how you love your doorbell camera. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Christina Caterine

Customer support is great! Very helpful!

4 years ago

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Reply from Vivint

Thank you for your feedback Christina! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star star

Pete A

Great service knowledgeable tech support

4 years ago

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Reply from Vivint

Thank you for your feedback Pete! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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star star star star_border star_border

Ross Duncan

Works for most of the time. Sometimes can't connect remotely or video doesn't record

4 years ago

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Reply from Vivint

Thank you for your feedback Ross. We would love to look into your concerns with your system further. Please contact our chat team using this link:

Feb. 23rd, 2020

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star star star star star

Kelly

Awesome security with great technology and innovation.

4 years ago

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Reply from Vivint

Thank you for your feedback Kelly! We are so glad to hear how you're enjoying your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020