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Vivint Reviews

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7.7

Overall Score

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Robert

Great service and security; monitoring system is excellent

4 years ago

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Reply from Vivint

Thank you for your feedback Robert! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Flenoyd Turner

I have not had an incident and therefore am assuming the system works!

4 years ago

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Reply from Vivint

Thank you, Flenoyd, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 1st, 2020

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star star star star star

Roy Davis

Great company with service oriented people.

4 years ago

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Reply from Vivint

Thank you for your feedback Roy! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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star star star star star

Rdbecca

Very Satisfied with support, service, and product.

4 years ago

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Reply from Vivint

Thank you for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 24th, 2020

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star star star star star

JIM STELSEL

GREAT HAVE BEEN THERE WHEN I NEEDED THEM

4 years ago

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Reply from Vivint

Thank you for your feedback Jim! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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star star star star star

Sarah Wenzel

Customer service is super easy to deal with

4 years ago

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Reply from Vivint

Thank you for your feedback Sarah! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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star star star star star

Nancy Hokanson

I haven't had any problems so I haven't had to contact them

4 years ago

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Reply from Vivint

Thank you for your feedback Nancy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Isazelia Parker

My experience with Vivint has been good so far

4 years ago

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Reply from Vivint

Thank you for your feedback Isazelia! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Vanassa

Great! I feel secure and the customer service is excellent.

4 years ago

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Reply from Vivint

Thank you for your feedback Vanassa! It is so good to know that you're enjoying your system and that it is giving you peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Michael

Vivint is easy to use and reliable and quality.

4 years ago

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Reply from Vivint

Thanks for the feedback, Michael! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 20th, 2020

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Courtney

It looks cool and it works pretty cool in my house.

4 years ago

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Reply from Vivint

Thank you for your feedback Courtney! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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star star star star star

Marilyn

Vivint is great. Customer service is quick to respond.

4 years ago

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star star star star star

Gloria Rose

They are always on the ball with help and perfect service

4 years ago

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Reply from Vivint

Thank you, Gloria, for your feedback! We appreciate you letting us know about your experience with your system and our services. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 1st, 2020

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Andy Williams Anchorage, AK

It is good when the crams work it go off line about once a month.

4 years ago

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Reply from Vivint

Thank you, Andy, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Feb. 15th, 2020

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Osbelia Fort Worth, TX

I used to love it. Now upset because I have yo use a different app to control thermostat

4 years ago

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Reply from Vivint

Thank you, Osbelia, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the thermostat further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Ken Livingstone

I had a doorbell camera that needed to be fixed or replaced monthly. Finally had it removed but I'm still paying for it. Not very happy

4 years ago

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Reply from Vivint

Thank you, Ken, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about paying for the doorbell camera further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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star star star star star

Alicia JOhnson Memphis, TN

Great service and great customer service assistance

4 years ago

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Reply from Vivint

Thank you for your feedback Alicia! We appreciate you letting us know about your experience with our service. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 4th, 2020

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Valerie Ward Reynoldsburg, OH

Customer service is tops and the system alerts are great.

4 years ago

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Reply from Vivint

Thank you for your feedback Valerie! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Bonnie Reno, NV

Wonderful install and alarm response is the best.

4 years ago

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Reply from Vivint

Thank you for your feedback Bonnie! We are so glad to hear about your experiences with your installation and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Sean

When something happens they respond quick.

4 years ago

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Reply from Vivint

Thanks for the feedback, Sean! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Jan. 15th, 2020

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Doug Richland, WA

It always works well. They always help me when I call them.

4 years ago

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Reply from Vivint

Thank you, Doug, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Mary Terry

Great service I would recommend vivint to other.

4 years ago

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Reply from Vivint

Thank you, Mary, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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star star star star star

Earnestine

Customer service friendly associates easy to talk you

4 years ago

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Reply from Vivint

Thank you, Earnestine, for your feedback! It is so good to know that you're enjoying your system and services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Donna

The only problem I have is with the sensor on our patio door isn''t working.

4 years ago

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Reply from Vivint

Thank you, Donna, for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 9th, 2020

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star star star star star

Craig

Convenient, vigilant, available customer service.

4 years ago

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Reply from Vivint

Thank you, Craig, for your feedback! We appreciate you letting us know about your enjoying the system and services. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 9th, 2020

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Irene Sterling

Very polite and understanding helpful with suggestiona

4 years ago

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Reply from Vivint

Thank you, Irene, for your feedback! It is so good to know that you're enjoying your system and services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Michael

Incredible customer service and tech support.

4 years ago

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Reply from Vivint

Thank you, Michael, for your feedback! We appreciate you letting us know about your great experiences. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 9th, 2020

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Gail Adams

They seem to be behind some of the companies my closest associates deal with

4 years ago

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Reply from Vivint

Thank you for your feedback Gail. We would love to look into any concerns that you have further. Please contact our chat team at your convenience using this link:

Feb. 16th, 2020

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Debra

Very helpful, wonderful security service.

4 years ago

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Reply from Vivint

Thank you for your feedback Debra! We are so glad to hear that you're enjoying your system and about your experiences with us. When you can, contact our chat team for your referral code that can lead to great perks using this link:

Feb. 16th, 2020

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Paula Carter

Wonderful system and I really feel safe with it.

4 years ago

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Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear that you're enjoying the peace of mind that your system brings. When you have a chance, contact our chat support team to get your unique referral code that can lead to great perks. You can reach them at this link:

Feb. 16th, 2020

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Judy Ward

Not overly impressed but really like the doorbell cam, digit door lock system and mobile app.

4 years ago

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Reply from Vivint

Thank you for your feedback Judy! We are glad to hear about the parts of your system you're enjoying and would love to look into the other parts as well. Please contact our chat support team at your convenience with this link:

Feb. 16th, 2020

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Sam

The service has been great and the customer service team is awesome!

4 years ago

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Reply from Vivint

Thank you for your feedback Sam! We are so glad to hear about your experiences with your system and our service. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Stacey

Make me and my family feel safe and secure. Love Vivint.

4 years ago

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Reply from Vivint

Thank you for your feedback Stacey! We are so glad to hear that your system helps you and your family to feel safe. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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star star star star star

Randy Tune

Great. Simple to use, feel safer WITH the system.

4 years ago

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Reply from Vivint

Thank you, Randy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Marguerite Smuck

Good. Reliable. Trustworthy. We have had no problems at all. Ver satisfied.

4 years ago

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Reply from Vivint

Thank you, Marguerite, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Donna

My experience has been great. Easy to turn on and turn off.

4 years ago

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Reply from Vivint

Thank you, Donna, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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star star star star star

Debora Turman Cañon City, CO

We love Vivent it is superior service and oroduct

4 years ago

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Reply from Vivint

Thank you for your feedback Debora! It is so good to know that you're loving your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Thomas Virginia Beach, VA

Always have to call for updates and repairs. Out of 4 cameras to record 24/7 only 2 can record

4 years ago

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Reply from Vivint

Thank you for your feedback Thomas. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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star star star star star

James Williams

Good. Have had technicians fix camera problems twice.

4 years ago

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Reply from Vivint

Thank you for your feedback James! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Carmen Gracia

System works great. Just has trouble keeping it connected to vivint wifi.

4 years ago

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Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:
They can also look into what is going on with your panel connecting to WIFi.

Jan. 1st, 2020

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star star star star star

Ruth

Very Good - support is dependable and as promised

4 years ago

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Reply from Vivint

Thank you for your feedback Ruth! We appreciate you letting us know about your experience with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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star star star star star

Elsie

Great, always on spot. Even tornado warnings

4 years ago

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Reply from Vivint

Thank you for your feedback Elsie! We appreciate you letting us know about your experience with us. We value the opportunity we haveto protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Dick

I think their costs are too high. We think we can find something and/or another company which could be less expencince.

4 years ago

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Reply from Vivint

Thank you for your feedback Dick. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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star star star star star

Sarah Anderson

It has been very easy to make security part of our life.

4 years ago

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Reply from Vivint

Thank you for your feedback Sarah! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Conrad

satisfactory so far sales rep and installers were very personable

4 years ago

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Reply from Vivint

Thank you for your feedback Conrad! We appreciate you letting us know about your installation experience. We value the opportunity we have now to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Jesus De La Mora

So far everybody ive talked to is amazing. The equipment though, thats another story.

4 years ago

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Reply from Vivint

Thank you Jesus for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the equipment further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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star star star star star

Rachel clark

Great experience from the CUSTOMER SATISFATION DEPARTMENT!

4 years ago

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Reply from Vivint

Thank you Rachel for your feedback! We appreciate you letting us know about your Great customer support experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Elayne

Immediate responses, helps us thru any issues

4 years ago

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Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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star star star star star

Richard Horn

Great, no issues and they are always helpful and plesant

4 years ago

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Reply from Vivint

Thank you Richard for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Richard Moskalyk

Very good. Excellent home security with Vivant.

4 years ago

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Reply from Vivint

Thank you for your feedback Richard! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020