Vivint: Read 8,449 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

WILLIAM SMITH

Not good. A lot of broken promises. Salesman said a lot of stuff that didn't happen and customer service does not side with the customer over the salesman.

5 years ago

check_circle

Verified Customer

star star star star star

Sue Grimes

We have Vivant cameras, doorbell, thermostat, and door monitors. We love the products and service!

5 years ago

check_circle

Verified Customer

star star star star star_border

ANGELA

Itâ€™s been fine so far. I referred Harold and JoAnn Y and I have not seen any payment credits to this day

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Michael Patten

POOR COMMUNICATION CALLED AND ON HOLD FOR EVER ALSO EMAILED FOR THE BUY OUT THEY SAID ALL I NEED IS THE LAST PAYMENT AND THEY KEEP DECLINING THE BUY OUT YOUR COMPANY IS GARBAGE

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Ambrish Srivastava

I did not receive sufficient instruction or time to learn how the system works. I have had problems with installation and now the cameras are not working correctly. to c

5 years ago

check_circle

Verified Customer

star star star star star_border

Jack Webster

Our experience has been pretty good. My only complaint is that it takes a long time for recordings to load and play.

5 years ago

check_circle

Verified Customer

star star star star star_border

Sue

Good our service guy was great. Sales good was okay. I was disappointed everything was installed so late at night.

5 years ago

check_circle

Verified Customer

star star star star star_border

Allison

Great sales rep named Jay. He is the best person to represent Vivint. He went above & beyond. He is just great.

5 years ago

check_circle

Verified Customer

star star star star star

Shawn

This is a good service now i can see the outside of my house 24/7 and rest in pace.

5 years ago

check_circle

Verified Customer

star star star star star

Roxanne

The best thing about vivint’s security system is the cameras because you can talk through them.

5 years ago

check_circle

Verified Customer

star star star star star

Nivia

Everything is working great. I like the features. The people are available and knowledgeable.

5 years ago

check_circle

Verified Customer

star star star star star

William

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Joiolyn

I’ve been promised things that I have still not received. It always seems to mark the system as not locked when it is locked and it goes off without being triggered.

5 years ago

check_circle

Verified Customer

star star star star star

Aimee

Customer service is super quick to respond. The camera feeds and response time is quality.

5 years ago

check_circle

Verified Customer

star star star star star

Amy

The cameras are very cleat and everyone has been prompt and we haven’t had any problems with it.

5 years ago

check_circle

Verified Customer

star star star star star

Wendy Votroubek

Exceptional, very easy to use, We have found it to be more useful than we even thought

5 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bill Beard

Middle of the road. The doorbell cam quit working within three weeks after installation. I was on the phone for 50 minutes before I was able to speak with a live person.

5 years ago

check_circle

Verified Customer

star star star star star

James Mines

Excellent company, state of the art equipment. I definitely feel safe and secure

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Courtney

They accidentally shut our security system off it has been off for 2 weeks and they were supposed to turn it back on and we have not received a call about anything yet horrible customer service

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Austin

Pretty good for features but way too expensive. Add a long term contract and high pressure sales, I would not recommend to any one who wasn't rich.

5 years ago

check_circle

Verified Customer

star star star star star

Dave

Got a friends and family discount and I like how easy it is to operate and get issues resolved.

5 years ago

check_circle

Verified Customer

star star star star star_border

Ms Alvarado

This gives me peace of mind. It does the job. Every time I call, everybody is excellent. Very patient.

5 years ago

check_circle

Verified Customer

star star star star star_border

Mark

We’ve only been customers for a couple of months but I like their system. Everything seems to be working fine.

5 years ago

check_circle

Verified Customer

star star star star star

Barbara Kalispell, MT

Great experience so far. Great customer service and helpful with any problems that occur

5 years ago

Reply from Vivint

Thank you for your feedback, Barbara! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Kim McBride Lexington, KY

All good both the product design and customer service installation and follow up

5 years ago

Reply from Vivint

Thank you for your feedback, Kim! We are so glad to hear about your experience with Vivint and how you're loving your system

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Roy Forgy Pueblo, CO

Excellent. The equipment is good and easy to use. The system is intuitive and work like expected.

5 years ago

Reply from Vivint

Thank you for your feedback, Roy! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star_border

Vivian South Bend, IN

Started out a bit shaky with the internet connection. Technicians here multiple times, but bugs have been worked out.

5 years ago

Reply from Vivint

Thank you for your feedback, Vivian! We are so glad to hear about your experience with Vivint and that all issues have been resolved.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Keisha Las Vegas, NV

They say I owe $3000 and some other outrageous bs . I'd never even go with them in the first place if I knew the equipment cost $3000 lol next time I'll go get my own system from Walmart . Never again

5 years ago

Reply from Vivint

Thank you for your feedback, Keisha. We appreciate your honesty about your experience with Vivint and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Elaine Roberts

Great. The agents are very helpful, patient deal with any questions or problems immediately.

5 years ago

Reply from Vivint

Thank you for your feedback, Elaine! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Tim Harden Frisco, TX

Always outstanding on every encounter, the technicians are always well trained and customer focused

5 years ago

Reply from Vivint

Thank you for your feedback, Tim! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Michael Ramirez Fort Stockton, TX

Excellent service and protection we did like the way they take care of our questions

5 years ago

Reply from Vivint

Thank you for your feedback, Michael! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Richard mikes Oklahoma City, OK

Great company when we have any problems which is very few they are always on it very fast

5 years ago

Reply from Vivint

Thank you for your feedback, Richard! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Jenifer Virginia Beach, VA

positive - they stay current with new tech and services, respond quickly to calls and have good rates

5 years ago

Reply from Vivint

Thank you for your feedback, Jenifer! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star

Leonardo Monrovia, CA

It works very well, I like knowing who comes and goes into my house. They are there to help.

5 years ago

Reply from Vivint

Thank you for your feedback, Leonardo! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

check_circle

Verified Customer

star star star star star

Freddie Emporia, VA

The best thing about Vivint is that you are aware at al times what is going on in your home.

5 years ago

Reply from Vivint

Thank you for your feedback, Freddie! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Barry La Quinta, CA

Thought the product was good when I decided to get Vivint but they’re corrupt and pensive and I have had nothing but trouble trying to get them to cancel my account. They refuse to refund my money.

5 years ago

Reply from Vivint

Thank you for your feedback Barry. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 14th, 2020

check_circle

Verified Customer

star star star star star

Sherri Lascassas, TN

Never have any issues with Vivint. They are always there and have very good customer service.

5 years ago

check_circle

Verified Customer

star star star star star_border

William Defiance, OH

They’re always there for you when you call. I think it is the best system out there. I feel safest with it.

5 years ago

check_circle

Verified Customer

star star star star star

Kim Clarksville, TN

It doesn’t always work but customer service is very courteous to me. I like the video camera.

5 years ago

Reply from Vivint

Thank you for your feedback, Kim! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star

Timothy

Equipment looks well built. I like the cameras. I have never had any problems with Vivint.

5 years ago

Reply from Vivint

Thank you for your feedback, Timothy! We are so glad to hear about your experience with your equipment and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Lindsey Bakersfield, CA

Most of the time it works, though sometimes it does not and it is kind of expensive but I like having security.

5 years ago

Reply from Vivint

Thank you for your feedback, Lindsey! We are glad to hear about your experience with Vivint and how you're liking your system. Please contact our Support team at 1-800-216-5232 with any concerns.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star

Jeffrey Sherwood, AR

My house got broken into so I decided in needed Vivint. They are good people and good workers.

5 years ago

Reply from Vivint

Thank you for your feedback, Jeffrey! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 1st, 2020

check_circle

Verified Customer

star star star star star_border

Ramon Odessa, TX

The equipment is pretty good. It hasn’t broken down yet. It was cheap and I like the remote control.

5 years ago

Reply from Vivint

Thank you for your feedback, Ramon! We are so glad to hear about your experience with Vivint and how you're loving your system.

Sep. 10th, 2020

check_circle

Verified Customer

star star star star star

Merri Amarillo, TX

I feel safe and secure with Vivint. I like everything about it. I can always reach someone.

5 years ago

check_circle

Verified Customer

star star star star star

Eric Apple Valley, CA

I had ADT before. I didn’t like it. Vivint is always one top of the problem with fast responses.

5 years ago

Reply from Vivint

Thank you for your feedback, Eric! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 25th, 2020

check_circle

Verified Customer

star star star star star

Shanita Houston, TX

Good service. Quick responses when needed. Great customer service and technical support.

5 years ago

Reply from Vivint

Thank you for your feedback, Shanita! We are so glad to hear about your experience with Vivint and how you're loving your system.

Aug. 18th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

KARLA ROCHE Knoxville, TN

I EXPERIENCE HAS BEEN OKAY. I AM CURRENTLY CHARGED 45.00 PER MONTH IN ADDITIONAL TO THE REGULAR FEE. I DON'T KNOW WHAT THIS IS AND I DON'T KNOW WHO TO CONTACT CONCERNING THIS.

5 years ago

Reply from Vivint

Thank you for your feedback Karla. We appreciate your honesty about your experience with Vivint Smart Home and would love to investigate this further. So that we can, please contact our Support team at 1-800-216-5232

Sep. 14th, 2020

check_circle

Verified Customer

star star star star star

Andrew Gilbraith Billings, MT

Great support help, we have run into silly issues but is always resolved right away over the phone

5 years ago

Reply from Vivint

Thank you for your feedback Andrew! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Angela Miller Louisville, MS

The service is great. Customer service is great. I am well pleased with the sensors and cameras.

5 years ago

Reply from Vivint

Thank you for your feedback Angela! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

check_circle

Verified Customer

star star star star star

Quenton Conerly Columbia, MS

the quality of service. Its has been really good with response time and everything

5 years ago

Reply from Vivint

Thank you for your feedback Quenton! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

Vivint Reviews