Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Carolyn

Good so far. The only think I don't like is the contract for the equipment. I love the service overall.

5 years ago

Reply from Vivint

Thanks for the feedback, Carolyn! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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David Kiser

They are just fine. The few times that the system was activated by accident, they are quick to respond.

5 years ago

Reply from Vivint

Thanks for the feedback, David! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Jochimin

It have been veey concenience specially that i can speak to my kids trough the camer inside the house

5 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Kelley

I like the service its convienent to have the app on my phone to monitor my home

5 years ago

Reply from Vivint

Thanks for the feedback, Kelley! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Linda Vosik

very courteous and prompt with every call - always solved the problems or questions that I had.

5 years ago

Reply from Vivint

Thanks for the feedback, Linda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Mike Brott

Incredibly professional service. Immediate response time when needed. Highly recommend!!!

5 years ago

Reply from Vivint

Thanks for the feedback, Mike! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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Pamela

Very happy with the service it makes me feel safe in my home at all times and away

5 years ago

Reply from Vivint

Thanks for the feedback, Pamela! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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robert reyes

Customer relations is very important to me and Vivint has surpassed that area of customer support.

5 years ago

Reply from Vivint

Thanks for the feedback, Robert! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 16th, 2020

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Verified Customer

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anonymous Idaho Falls, ID

They are reliable. They check with you to see if you need things replaced or upgraded.

5 years ago

Reply from Vivint

Thanks for the feedback! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Melania

Customer service is wonderful the representatives are very understanding and patient

5 years ago

Reply from Vivint

Thank you for your feedback Melania! We are so glad to hear about your experiences with our customer service. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to some great perks.

Mar. 10th, 2020

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Verified Customer

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Ray Johnson

Excellent service! Very good product & service. Very happy with the service they provide.

5 years ago

Reply from Vivint

Thank you for your feedback Ray! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your unique referral code.

Mar. 10th, 2020

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Verified Customer

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Gustavo Yanez

okay, I would to see more live attention over the phone from the company, like when alarm goes on that call from you it would make me feel safer

5 years ago

Reply from Vivint

Thank you for your feedback Gustavo. We appreciate your feedback about your experiences with us, and would love to look into your concerns further. Please give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Verified Customer

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Marcia Bagamery

Response time is very fast and operators are pleasant. However, I am not a fan of long term contracts.

5 years ago

Reply from Vivint

Thank you for your feedback Marcia! We are so glad to hear about your experiences with us and your system. If there is anything that we might be able to assist with, please give us a call at 1-800-216-5232.

Mar. 9th, 2020

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Verified Customer

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Eva Jones

Great customer service, accountability, trust. The payment site could be better designed.

5 years ago

Reply from Vivint

Thanks for the feedback, Eva! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Emily

Excellent service and I gave that due to the Tech Jeff he's the reason for the 5 stars

5 years ago

Reply from Vivint

Thanks for the feedback, Emily! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Wanda Cary

It has been great. I wish the batteries last a litle longer but othet than that no cpmplainst

5 years ago

Reply from Vivint

Thanks for the feedback, Wanda! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Beverly Ward

Fast response when alarm sounded. Efficents of changing my contact people with phone numbers.

5 years ago

Reply from Vivint

Thanks for the feedback, Beverly! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Brianna Duran

Someone came inside my house from vivint saying there upgrading phone numbers to 4g he never came back to do the work I feel creeped out and scared now like if he going to rob me like he was jus looking around

5 years ago

Reply from Vivint

Thank you for your feedback Brianna. We appreciate you letting us know about your experience and we would love to look into this situation further. Please give us a call at 1-800-216-5232 so that we can.

Mar. 9th, 2020

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Verified Customer

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Consuelo Munoz

I'm calling customer service is fantastic they figure out your problem right away they're friendly

5 years ago

Reply from Vivint

Thanks for the feedback, Consuelo! We love to hear about your Vivint experiences! Thank you for choosing Vivint to protect your home and family.

Mar. 9th, 2020

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Verified Customer

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Cathryn

I only have had one issue and had to order another doorbell. Every time I've called, they handle issues quickly.

5 years ago

Reply from Vivint

Thank you for your feedback Cathryn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Anonymous Big Lake, TX

I like that it is in connection with the local fire department and police department.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear how you're enjoying your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Daniele Victorville, CA

It's easy to use. Very self explanatory. Everyone was very quick to help us with any questions.

5 years ago

Reply from Vivint

Thank you for your feedback Daniele! We are so glad to hear about your experiences with us and with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 6th, 2020

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Verified Customer

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Lorraine Barlow

Very good experience so far I like it that tells you what door someone has opened

5 years ago

Reply from Vivint

Thank you for your feedback Lorraine! We are so glad to hear about your experiences with us and your system.

Mar. 4th, 2020

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Verified Customer

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Dennis scarbrough

Very nice friendly people every time I call they always solve the problem no matter what the problem is

5 years ago

Reply from Vivint

Thank you for your feedback Dennis! We are so glad to hear about your experiences with our service.

Mar. 4th, 2020

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Verified Customer

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Torrance

Home owner & vivint user since 2016. Great experience with security and smart home features.

5 years ago

Reply from Vivint

Thank you, Torrance, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Tammy

Awesome! Great customer service! Made sure everything was done and working before helft.

5 years ago

Reply from Vivint

Thank you, Tammy, for your feedback! We appreciate you letting us know about your awesome install experience. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Sandi

They provide good customer service. It's not often I need to speak with a person, but when I have they were attentive.

5 years ago

Reply from Vivint

Thank you, Sandi, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jane Booth

I appreciate how knowledgeable and supportive everyone I've had contact with have been.

5 years ago

Reply from Vivint

Thank you, Jane, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Linda Frantz

They are on top of everything. Customer service is very attentive to your needs.

5 years ago

Reply from Vivint

Thank you, Linda, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Sara

Great, we have had quick responses when we call. We have updated a couple of times7

5 years ago

Reply from Vivint

Thank you, Sara, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Roger Curry

Never have we had a failure or a false alarm! We have utmost confidence in system.

5 years ago

Reply from Vivint

Thank you, Roger, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jackie

The products are good. The customer service is good. I have had them for over 10 years.

5 years ago

Reply from Vivint

Thank you, Jackie, for your feedback! It is so good to know that you're enjoying your system and our services. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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General Allen, TX

Easy to use and very advanced technology. They handle all my issues very quickly.

5 years ago

Reply from Vivint

Thank you, General, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Andrew Hughson, CA

It's easy to use. Everytime I have an issue they get right on it and take care of it for me.

5 years ago

Reply from Vivint

Thank you, Andrew, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 7th, 2020

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Verified Customer

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Jon

They are really knowledgeable most of the time. I would like there to be more space when recording.

5 years ago

Reply from Vivint

Thank you, Jon, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Debra

They answer quickly and they know what they're talking about when you ask questions.

5 years ago

Reply from Vivint

Thank you, Debra, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our support team to get your referral code by calling 844-241-3243.

Mar. 8th, 2020

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Verified Customer

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Pollie

I like that I can monitor it from my phone and I don't have to be at home for every package.

5 years ago

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Verified Customer

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Eddie

Easy operation. There was a few problems and they come out and fix it in no time.

5 years ago

Reply from Vivint

Thank you for your feedback Eddie! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Jeanetta

I can check it and see if anybody's been outside my house and it rings on my phone.

5 years ago

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Verified Customer

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David

There's a few issues with the app that need to be fixed but in general the equipment tends to work really well.

5 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Booker

I like the wireless service. I can set my alarm with my phone and check my cameras when I'm not at home.

5 years ago

Reply from Vivint

Thank you for your feedback Booker! We are so glad to hear about your experiences with us and how you're enjoying accessing your home from your app. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Toya

Really good customer service employees. It works pretty good. I am still having an issue with one of their products.

5 years ago

Reply from Vivint

Thank you for your feedback Toya! We are so glad to hear about your experiences with us and your system. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Valencia Johnson

Dependable service. Great product. I'd like to hear about additional products for consideration

5 years ago

Reply from Vivint

Thank you for your feedback Valencia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 5th, 2020

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Verified Customer

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Bert

The features are good and it is convenient. It works and when we had an issue, the issue was resolved.

5 years ago

Reply from Vivint

Thank you for your feedback Bert! We are so glad to hear about your experiences with us and your system. When you've got a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Charles

Easy to use and never had any problems with it. I feel confident because it is there.

5 years ago

Reply from Vivint

Thank you for your feedback Charles! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Patrick

Keep up the good work. They're good. Everything has worked and I haven't had any problems with it.

5 years ago

Reply from Vivint

Thank you for your feedback Patrick! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Pride

Always there when needed. Service professionals are knowledgeable and thoughtful.

5 years ago

Reply from Vivint

Thank you, pride, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Craig Barker

It has been a great experience. They are respondent in a very timely manner. I like them.

5 years ago

Reply from Vivint

Thank you, Brian, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Judy Mc

Knowing I can contact help with my security system any time of day is important to me.

5 years ago

Reply from Vivint

Thank you, Judy, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 14th, 2020

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Verified Customer

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Tony Melendez

Fair..Tried to add to the stuff I have and the price is rediculous. The app going away also is an issue. My system needs work.

5 years ago

Reply from Vivint

Thank you, Tony, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

Vivint Reviews