Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Carmen

Excellent customer service. Respond as soon as the alarm is tripped and make sure customer is ok.

5 years ago

Reply from Vivint

Thank you, Carmen, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Mona Shreveport, LA

The minute something happens they get on the line to ask you about it. It's up to date and easy to use.

5 years ago

Reply from Vivint

Thank you, Mona, for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Robert Colorado Springs, CO

It works well. Every time we've had to call they've been able to handle any issue we had.'

5 years ago

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Verified Customer

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Peter League City, TX

They really can't get their billing straight and every month we set up for auto pay and every month the auto pay does not work and it's a real pain.

5 years ago

Reply from Vivint

Thank you for your feedback, Peter. We'd like to see how we can assist you with your issues. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of. 18002165232

Jul. 15th, 2020

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Verified Customer

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Pat North Las Vegas, NV

Excellent response time. We have had a few issue with the equipment but it's always handled.

5 years ago

Reply from Vivint

Thank you, Pat, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Brian

They contact you immediately and they guide you through the steps to rectify any problems.'

5 years ago

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Verified Customer

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Diane

A good overall company. All the equipment seems to work properly. They get back to you right away and are reliable.

5 years ago

Reply from Vivint

Thank you, Diana, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Carol Bonaire, GA

They're a good company. They're always on top of everything and it's up to date.

5 years ago

Reply from Vivint

Thank you for your feedback Carol! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:
It can lead to some really great perks.

Feb. 15th, 2020

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Verified Customer

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Danielle Louisville, KY

Like the response time, it was timely. They are knowledgeable on what they are doing.

5 years ago

Reply from Vivint

Thank you for your feedback Danielle! We appreciate you letting us know about your experience with our service. When you have a chance, reach out to our chat team to get your referral code through this link:
It can lead to some really great perks.

Feb. 15th, 2020

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Verified Customer

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Janice Courtland, MS

I can monitor from my phone from the mobile app with doorbell camera, which I like.

5 years ago

Reply from Vivint

Thank you for your feedback Janice! We are so glad to hear that accessing your system through the app is able to give you an increased peace of mind. When you can, reach our to our chat team to get your referral code through this link:

Feb. 15th, 2020

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Verified Customer

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Michelle St Louis, MO

The best thing about using Vivint is that I can unlock the door from my phone and I like he service they give me.

5 years ago

Reply from Vivint

Thank you for your feedback Michelle! It is great to know that you're enjoying controlling your door lock with your app. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Javier Artesia, NM

It's reliable, I haven't had any issues and I like that you don't need a land line.

5 years ago

Reply from Vivint

Thank you for your feedback Javier! We are so glad to hear that you're enjoying the reliability of your system. When you have a chance, contact our chat team to get your unique referral code using this link:
It can lead to some great perks!

Feb. 15th, 2020

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Verified Customer

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Emma

I think it is reliable with the cameras and security. It's all good. The people are approachable.

5 years ago

Reply from Vivint

Thank you for your feedback Emma! We are so glad to hear that you're enjoying the reliability of your system, and that you're comfortable working with our support if needed. When you have a chance, reach out to our chat team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Tj

good! Except When the number that comes up customer service on the panel and I need tech support"

5 years ago

Reply from Vivint

Thank you for your feedback TJ! We appreciate you letting us know about your experience with us so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 4th, 2020

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Verified Customer

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LaGaydra Murphy

I've had Vivint for 2 years with no issues and customer service is always friendly and helpful.

5 years ago

Reply from Vivint

Thank you for your feedback LaGaydra! It is so good to know that you're enjoying your system, and we appreciate the opportunity we have to protect your home and family. When you can, reach out to our chat team to get your referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Ricardo Valdivia

Had an alarm issue due to low battery. And I will change the battery to see how it will respond.

5 years ago

Reply from Vivint

Thank you for your feedback Ricardo! We appreciate you letting us know about your experience with your system so far. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 4th, 2020

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Verified Customer

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Karen

Love feeling secure in my home. Easy to set up and turn on alarm. Locking the front door with my phone is very handy.

5 years ago

Reply from Vivint

Thank you for your feedback Karen! We are so glad to hear that your system is giving you and your family peace of mind, and that you're enjoying controlling your door lock with the app. When you have a chance, reach out to our chat support team to get your referral code using this link:
It can lead to some really great perks!

Feb. 15th, 2020

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Verified Customer

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Carlton Whaley

Vivint was okay until they went up on my bill without informing me. After speaking with them my bill was lowered.

5 years ago

Reply from Vivint

Thank you for your feedback Carlton! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Lettie Miller

The best ever very quick fast response time.. helpful and informative thank you!!!

5 years ago

Reply from Vivint

Thank you for your feedback Lettie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Ronald Hebert

Always ready to help with problem. Ready to come out and assist. Easy to contact.

5 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Jenny Neese

Very good I have recommended it to all of my family and friends and I even had several sign up.

5 years ago

Reply from Vivint

Thank you for your feedback Jenny! We appreciate you letting us know about your experience. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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D

They're always attentive and responding to calls. The camera clarity is pretty good and also the wifi abilities are too.

5 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Marie

Technicians are usually professional and knowledgeable on what to do. They are also kind and compassionate.

5 years ago

Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.

Aug. 10th, 2020

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Verified Customer

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Pazie-Mae

We greatly appreciate that they give good service and it had worked without any issues.

5 years ago

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Verified Customer

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Bobby

Dependable and professional service people and I've been them for four years now.

5 years ago

Reply from Vivint

Thank you for your feedback Bobby! We appreciate you letting us know about your experience with us through the years. When you have a chance, contact our chat support team to get your unique referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Allan Gilroy, CA

We have very good experience in Vivint . I like there equipment they have very good technicians

5 years ago

Reply from Vivint

Thank you, Allan, for your feedback! It is so good to know that you're enjoying your system and our services. When you can, reach out to our chat team to get your referral code using this link:

Feb. 1st, 2020

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Verified Customer

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Natha Lloyd Miami, FL

No one is available to come to the home to fix the thermostat the sensors or anything I feel like I'm on my own with everything and I'm ready for this contract end. This is not for people who can't do things for themselves.

5 years ago

Reply from Vivint

Thank you, Natha, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Feb. 1st, 2020

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Verified Customer

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Missy Rosette Rock Springs, WY

I feel safe with the system. I also like the emails I get telling me what the system needs my attention.

5 years ago

Reply from Vivint

Thank you, Missy, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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Maryann Baase Wyandotte, MI

HORRIBLE if I did not have a contract I would get rid of the system. Cameras keep going off line tech can't help and every service call is $45. 00 things work maybe 1 day and the back to the same old problems

5 years ago

Reply from Vivint

Thank you, Maryann, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the cameras further. Please contact our chat support team at your convenience using this link:

Feb. 15th, 2020

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Verified Customer

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Pat W Bloomingdale, IL

Have been very pleased with customer service, prompt answering, and helpful staff.

5 years ago

Reply from Vivint

Thank you for your feedback Pat! We are so glad to hear that you're enjoying our customer service. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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anonymous Portage, MI

We haven't had any problems with the equipment at all. I can check it on my iPhone.

5 years ago

Reply from Vivint

Thank you for your feedback! It is so good to know that you're enjoying your system and our app. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 15th, 2020

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Verified Customer

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David Alice, TX

I could use Vivint with my existing internet. They are very attentive to my needs.

5 years ago

Reply from Vivint

Thank you, David, for your feedback! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Adrian Porterville, CA

They are quick to respond and they get back to you with great customer service skills.

5 years ago

Reply from Vivint

Thank you, Adrian, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Donte Fairfield, CA

It's easy to use and durable. Anytime I've had interactions with them they are always very helpful.

5 years ago

Reply from Vivint

Thank you for your feedback Donte! We are so glad to hear that you're enjoying the ease of your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Kenneth

I heard good thing about them and since I've been using them, everything is fine.

5 years ago

Reply from Vivint

Thank you for your feedback Kenneth! We are so glad to hear that you've been having a great experience with us. When you have a chance, contact our chat team to get your unique referral code with this link:

Feb. 16th, 2020

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Verified Customer

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Christopher Baton Rouge, LA

My mom had it and said it was pretty good so I decided to get it too and it is a good system.

5 years ago

Reply from Vivint

Thank you for your feedback Christopher! We are so glad to hear that you're enjoying your system and hope that your mom is as well. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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denise longman

Customer service is great, but I'm not sure how it is communicated to police when alarm goes off.

5 years ago

Reply from Vivint

Thank you, Denise, for your feedback! It is so good to know that you're enjoying your system and service. When you can, reach out to our chat team they can help with any question and to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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jerry leslie

very good service and very helpful if you call they can help you most of the in very short order

5 years ago

Reply from Vivint

Thank you, Jerry, for your feedback! It is so good to know that you're enjoying your system and services. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Patricia Rodriguez

So far so good,when there''s an event or something''s wrong with the control panel some one is in contact with me

5 years ago

Reply from Vivint

Thank you, Patricia, for your feedback! It is so good to know that you're enjoying your services and system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 9th, 2020

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Verified Customer

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Kent Howard

Feel very secure with Vivint watching our place. So far everything works as advertised.

5 years ago

Reply from Vivint

Thank you for your feedback Kent! We are so glad to hear that your system is giving you and your family peace of mind. When you have the chance, contact our chat team to get your referral code that can lead to great perks using this link:

Feb. 16th, 2020

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Verified Customer

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Evonne

When I call, representatives are usually helpful, knowledgeable and easy to understand but I''m disappointed that cameras go offline often

5 years ago

Reply from Vivint

Thank you for your feedback Evonne. We appreciate you letting us know about your experiences with us and we would love to look into your concerns with your cameras further. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Elmer Shamwell

Excellent service and a user friendly system to use. Support for system is also excellent.

5 years ago

Reply from Vivint

Thank you for your feedback Elmer! We are so glad to hear that you're enjoying your system and the support we provide. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Alda Price

I have experienced greater costumer services in the past 2 years and affordable prices

5 years ago

Reply from Vivint

Thank you for your feedback Alda! We are so glad to hear about your experiences with our customer service. When you've got the chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Daniel Tijerina

Customer service has ALWAYS been amazing, including extremely helpful technicians!

5 years ago

Reply from Vivint

Thank you for your feedback Daniel! We are so glad to hear about your experiences with our service. When you can, reach out to our chat team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Roy Phillips

helpful, cooperative, listens to what you want, provides options based on what you want to do

5 years ago

Reply from Vivint

Thank you for your feedback Roy! We appreciate you letting us know about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Ulysees Busby

you get very great service for a great price, and customer service has always been awsome.

5 years ago

Reply from Vivint

Thank you for your feedback Ulysses! We are so glad to hear that you're enjoying your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Jackie

Customer service if prompt but not impressed with getting a deal on more equipment after being a long time customer

5 years ago

Reply from Vivint

Thank you, Jackie, for your feedback! It is so good to know that you're enjoying your system. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, which has some great benefits, using this link:

Feb. 16th, 2020

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Verified Customer

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Yolanda Watt Florissant, MO

It has gotten better from my initial setup. I''m enjoying my system and thinking about adding on.

5 years ago

Reply from Vivint

Thank you for your feedback Yolanda! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 24th, 2020

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Verified Customer

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Vince Puliti Sun Valley, NV

As far as responding to an alarm, they are great _''. But at the price I pay for the service, they can replace the alarm panel battery

5 years ago

Reply from Vivint

Thank you for your feedback Vince. We appreciate your honesty about your experience with us. We would love to look into your concerns with your panel battery further. Please contact our chat support team at your convenience using this link:

Jan. 24th, 2020

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Verified Customer

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Alma Cedillo

Dependable good service. I feel safer by having Vivint as my security alarm service.

5 years ago

Reply from Vivint

Thank you for your feedback Alma! It is so good to know that your system is giving you and your family peace of mind. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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