Vivint: Read 8,449 User Reviews From Real Homeowners

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Verified Customer

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Dalton, Dianne H.

Good security system. I enjoy being able to secure or unsecured my home using my cell phone.

5 years ago

Reply from Vivint

Thank you for your feedback Dalton! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Harvey Hughes

Initially, I was pleased with everything. However, the longer I have been a customer the more unsatisfied I am with the service. Currently, I cannot use my system in away mode, which does not make for good security.

5 years ago

Reply from Vivint

Thank you for your feedback Harvey. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Francine

I have always had a quick response from Vivint. Their customer service is exceptional.

5 years ago

Reply from Vivint

Thank you for your feedback Francine! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Luis Guzman

I Really like my system, its nice to know whats going on at home when you cant be there.

5 years ago

Reply from Vivint

Thank you for your feedback Luis! We appreciate you letting us know about your experience with your system and how it gives you peace of mind. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Mary

I'm totally dissatisfied with them and as soon as my contract is up, I'm canceling it. The door lock doesn't work properly.

5 years ago

Reply from Vivint

Thank you for your feedback Mary. We appreciate your honesty about your experience with us. We would love to look into your concerns with your door lock further. Please contact our chat support team at your convenience using this link:

Dec. 29th, 2019

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Verified Customer

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Marion

They are available. But then sometimes it's delayed in reaching someone. The system works most of the time.

5 years ago

Reply from Vivint

Thank you for your feedback Marion! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 29th, 2019

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Verified Customer

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William Chicago, IL

All the service I've gotten has been very good and they've been very professional.

5 years ago

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Verified Customer

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Maurice Chesapeake, VA

I had ADT previously and my system was out for 3 months. Vivint is very easy to use.

5 years ago

Reply from Vivint

Thank you for your feedback Maurice! It is so good to know that you're enjoying your system and finding it easy to use. When you can, reach out to our chat team to get your referral code using this link:

Dec. 20th, 2019

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Verified Customer

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Peggy Crutchfield Huntington, WV

Good service Always there Answers questions promptly Helpful when I make a mistake.

5 years ago

Reply from Vivint

Thank you for your feedback Peggy! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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Bonnie Terry Kea‘au, HI

My Vivint Security system has been very helpful to me and the Customer Service is great!

5 years ago

Reply from Vivint

Thank you for your feedback Bonnie! We appreciate you letting us know about your experience with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 17th, 2019

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Verified Customer

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5 Chesnee, SC

Everytime the alarm goes off they have no problems assisting me. They are prompt and courteous.

5 years ago

Reply from Vivint

Thank you for your feedback Kay! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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5 Safford, AZ

It's good equipment. They are supposed to come out and fix some stuff and they haven't.

5 years ago

Reply from Vivint

Thank you for your feedback Camilla! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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4 Lake Charles, LA

I recently had a problem with my alarm going off after a power failure and they couldn't resolve it.

5 years ago

Reply from Vivint

Thank you for your feedback Jo Ann! We appreciate you letting us know about your experience with your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Dolores Urbanowicz

Been with them a good many years, when I move had no problem transferring to my new address.

5 years ago

Reply from Vivint

Thank you for your feedback Dolores! We appreciate you letting us know about your experience with us through the years. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Gerald

Generally good, they do not handle upgrades cleanly. But overall I find them better than ADT.

5 years ago

Reply from Vivint

Thank you for your feedback Gerald! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code that can lead to some great perks using this link:

Jan. 1st, 2020

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Verified Customer

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Lydia Plank

Great company, great to deal with. They get things figured out for you right away.

5 years ago

Reply from Vivint

Thank you for your feedback Lydia! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Terry Beard

Very pleased. Always there to help and won't stop until the situation has been fixed

5 years ago

Reply from Vivint

Thank you for your feedback Terry! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lj

The service is good, but it cost a lot to add more equipment on your plan, like an additional amera.

5 years ago

Reply from Vivint

Thank you for your feedback LJ! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code that can lead to great perks using this link:

Jan. 1st, 2020

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Verified Customer

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Mary Flemmings

Called several times, great customer service was able to handle issue at the time of the call.

5 years ago

Reply from Vivint

Thank you for your feedback Mary! We appreciate you letting us know about your experiences with us. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lynette Weber

Excellent response time and customer service; more expensive than its competitors

5 years ago

Reply from Vivint

Thank you for your feedback Lynette! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Joseph

I have had vivint for awhile aand have been very satisfied when call for help with questions.

5 years ago

Reply from Vivint

Thank you for your feedback Joseph! We are so glad to hear about your experiences with us. When you have a chance, contact our chat support team to get your unique referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Ralph Ratcliff

Your company must keep up with competitors i.e., Ring, example technology use of echo5 doorbell viewong.

5 years ago

Reply from Vivint

Thank you for your feedback Ralph. If there is anything that we might be able to assist with regarding your system please contact our chat team using this link:

Feb. 16th, 2020

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Verified Customer

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Ivan M Correa

Very good The last Technician was very professional explain everything on each electronic devices

5 years ago

Reply from Vivint

Thank you for your feedback Ivan! We are so glad to hear about your appointment with your Smart Home Pro. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Ray Johnson

Customer and referral person. Professional personnel and superior quality of equipment and service

5 years ago

Reply from Vivint

Thank you for your feedback Ray! We are so glad to hear about your experiences with us. Don't forget to speak with our chat team to get your referral code. You can reach them at this link:

Feb. 17th, 2020

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Verified Customer

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Debbie

Has been Great as I have had problem with communicating with them or with the alarm panel itself

5 years ago

Reply from Vivint

Thank you for your feedback Debbie! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:
It can lead to some great perks!

Feb. 17th, 2020

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Verified Customer

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Marie

they are very helpful. At my age it is very difficult and they are always understanding.

5 years ago

Reply from Vivint

Thank you for your feedback Marie! We are so glad to hear about your experiences with us and we appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Jacquelyn Scott

I have only had positive results from my Vivint system. Courteous, prompt service, quality products

5 years ago

Reply from Vivint

Thank you for your feedback Jacquelyn! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Whatever

This was the worst in all history they lied, they cheated, they did everything that was uncalled for the only good thing I can say is I got all my money back from all the deception.

5 years ago

Reply from Vivint

Thank you for your feedback. We would love to look into your concerns further. When you have a chance, contact our chat support team using this link:

Feb. 16th, 2020

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Verified Customer

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Nicholas Latham

They have provided great customer service iver the life of our use of the security system.

5 years ago

Reply from Vivint

Thank you for your feedback Nicholas! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 16th, 2020

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Verified Customer

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Lynda Witherow Sacramento, CA

Customer service has been excellent, the system is easy to use, and have had no issues at all.

5 years ago

Reply from Vivint

Thank you for your feedback Lynda! We are so glad to hear about your experiences with our service and your system. When you have a chance, contact our chat support team to get your referral code using this link:

Feb. 17th, 2020

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Verified Customer

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Roberta Sacramento, CA

Was great until they updated the system and then told me I had to pay 500.00 for something I didn't ask for. Once I canceled and got a new alarm company then they wanted to work with me. Poor customer service!

5 years ago

Reply from Vivint

Thank you for your feedback Roberta. We appreciate your honesty about your experiences with us. If there is anything that we might be able to assist with, please contact our chat support team using this link:

Feb. 17th, 2020

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Verified Customer

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Stephanie Las Cruces, NM

They could do better, equipment over priced, door sensors never stay on and batteries die quickly. I'd cancel but still have contract! Won't renew!!

5 years ago

Reply from Vivint

Thank you for your feedback Stephanie. We appreciate your honesty about your experiences with us. We would love to look into your concerns further, please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Shally Sorensen Washington, UT

Vivint has the worst customer service I have ever dealt with. I literally had to call 18 times to try and get help with malfunctioning equipment. I never got hello, and ended up going with another company.

5 years ago

Reply from Vivint

Thank you for your feedback Shally. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Enrique Mora

Good service has the best team , all ways keep me informed and I said thanks Enrique

5 years ago

Reply from Vivint

Thank you for your feedback Enrique! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Brent Weckwerth

Excellent! During all interactions with Vivint personnel; they are very professional.

5 years ago

Reply from Vivint

Thank you for your feedback Brent! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lisa Miller

Best fastest service , knowledge of installation, and able to help me to learn the system

5 years ago

Reply from Vivint

Thank you for your feedback Lisa! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Alvaro Rangel

When you need the system to record something important, it fails miserably! It stops recording as prgammed and does not let you know.

5 years ago

Reply from Vivint

Thank you for your feedback Alvaro. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Bill Virtue

To this point in time they have been very responsive and right on top of any occurrences t our home

5 years ago

Reply from Vivint

Thank you for your feedback Bill! We appreciate you letting us know about your experience with us. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Rosemary Didyk

They have been very polite and courtesy whenever I have talked to them in anyway

5 years ago

Reply from Vivint

Thank you for your feedback Rosemary! We appreciate you letting us know about your experiences with us. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Lidia Ferenczi

I have vivint over 5 years now,never had anyproblem.Great customer service, fast and efficient.

5 years ago

Reply from Vivint

Thank you for your feedback Lidia! It is so good to know that you're enjoying your system. When you can, reach out to our chat team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Ann

Very good service. Highly recommend.like the part using cell phone to operate Vivint

6 years ago

Reply from Vivint

Thank you Ann for your feedback! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Jean

Closing out service is a lesson in frustration. There is CONSTANT calling & texting when you try to disengage. Some days there is NO getting thru to customer service to settle problem.

6 years ago

Reply from Vivint

Thank you, Jean, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Jimmy Wyrick

Price is a little too highThe price needs to be reduced in order to get more customers otherwise other services will take advantage

6 years ago

Reply from Vivint

Thank you, Jimmy, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:

Jan. 1st, 2020

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Verified Customer

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Tamara Gunter

Horrible customer service experience. System broke or did not work for months. After several appointment and call 1 rep finally helped me in the loyalty department. But I've already spent hours and many days off from work.

6 years ago

Reply from Vivint

Thank you for your feedback Tamara. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:

Dec. 22nd, 2019

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Verified Customer

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BDWms

Very good alarm system. Excellent installation and repair assistance. Good value

6 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your excellent install experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Jan. 1st, 2020

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Verified Customer

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Michael

Horrible Customer Service is horrible they are very rude and half of the time they dont know what they are talking about

6 years ago

Reply from Vivint

Thank you Michael for your feedback! If you find that you have any questions about your system check out our support site using this link:

Jan. 1st, 2020

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Verified Customer

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David V

Great customer service! Always very knowledgeable staff either by phone or in person

6 years ago

Reply from Vivint

Thank you for your feedback David! We are so glad to hear about your experiences with us and appreciate the opportunity that we have to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Unhappy Customer

Very unsatisfactory. Whole system was bad. Had to call every couple of days because something was wrong. Then had to way weeks before a tech would come out. This went on for about a year. Would not recommend to anyone.

6 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experiences with us, and would love to look into your concerns further. Please contact our chat team using this link:

Feb. 18th, 2020

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Verified Customer

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Dianna

When I have a problem, the reps that I have spoken with were able to solve the problems.

6 years ago

Reply from Vivint

Thank you for your feedback Dianna! We are so glad to hear about your experiences with us and appreciate the opportunity to protect your home and family. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 18th, 2020

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Verified Customer

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Matthew Rosendale

Equipment works and the people I have interacted with have been friendly and helpful.

6 years ago

Reply from Vivint

Thank you for your feedback Matthew! We are so glad to hear about your experiences with us and our system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 22nd, 2020

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