Vivint: Read 8,443 User Reviews From Real Homeowners

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Verified Customer

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Shamara Robinson

I enjoy my Vivint system. It''s very easy to use and the app makes arming/disarming the alarm easy.

4 years ago

Reply from Vivint

Thank you for your feedback Shamara! It's great to know that you're enjoying controlling your system with your app. If you find that you have any questions about your system check out our support site using this link:

Dec. 1st, 2019

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Verified Customer

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Susan Torres

I fortunately have not had a break in but I have been called when a guest forgot the PIN number

4 years ago

Reply from Vivint

Thank you for your feedback Susan! We appreciate you letting us know about your experience when your alarm has triggered. We value the opportunity we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Gerardo Torres Moreno Valley, CA

Great system, very user friendly. I have access to my whole home through true use of the app.

4 years ago

Reply from Vivint

Thank you for your feedback Gerardo! We appreciate you letting us know about your experience. We value the opportunity that we have to protect your home and family. When you have a chance, contact our chat support team to get your referral code using this link:

Dec. 1st, 2019

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Verified Customer

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Priscilla Martins

Good. I rarely have any problems but if I do, the customer service team has been able to assist.

4 years ago

Reply from Vivint

Thank you for your feedback Priscilla! We appreciate you letting us know about your experience. We value the opportunity to protect your home and family. When you have a chance, contact our chat support team to get your referral code, that leads to great perks, using this link:

Dec. 1st, 2019

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Verified Customer

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Mike Colorado Springs, CO

Nothing but positive. Equipment installed works as advertised. Customer service is exceptional.

4 years ago

Reply from Vivint

Thank you for your feedback Mike! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Wilder Murrieta, CA

Chose them for the price. Their home security system is reliable and easy to use.

4 years ago

Reply from Vivint

Thank you for your feedback Wilder! We are so glad to hear about your experiences with your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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C Brunswick, GA

I picked Vivint because I liked their customer service. But they need to step up their act and get more people to solve problems quicker.

4 years ago

Reply from Vivint

Thank you for your feedback C. We would love to look into your concerns with our service further. Please contact our chat team using this link:

Feb. 23rd, 2020

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Verified Customer

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Anonymous

The system is convenient and it works. I did ask over the phone to add equipment and I never got an answer.

4 years ago

Reply from Vivint

Thank you for your feedback! We appreciate you letting us know about your experience with us and your system. When you have a chance, contact our chat team to get your referral code that can lead to great perks, using this link:

Feb. 23rd, 2020

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Verified Customer

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Monti Zimmerman

I have liked their responsiveness to issues. I worry about the effectiveness of the smoke detector.

5 years ago

Reply from Vivint

Thank you for your feedback Monti! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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stacy

easy to use and trustworthy. Ive never really needed anything, but I when I do, customer service has been helpful

5 years ago

Reply from Vivint

Thank you for your feedback Stacy! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Nicola Elliott

Great customer service and they communicate very weel with you when your alarm is triggered

5 years ago

Reply from Vivint

Thank you for your feedback Nicola! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jeff Simone

Good equipment good service. Would like them to offer discounts to long time loyal customers

5 years ago

Reply from Vivint

Thank you for your feedback Jeff! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Bill

Very good - customer service is solid, equipment is good, install experience was great.

5 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carol LaFayette-Boyd

Vivint on phone has been available on the phone when I needed to talk to someone

5 years ago

Reply from Vivint

Thank you for your feedback Carol! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Brenda Lee

reliable and excellant customer service. Great value and peace of mind -good cost

5 years ago

Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Shay

Fantastic experience. Easy to use, ultra clear video, and up or downgrade le with no problem.

5 years ago

Reply from Vivint

Thank you for your feedback Shay! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Beneline Williams

Great customer service! Always respond quickly to alarms. Very professional with great products!

5 years ago

Reply from Vivint

Thank you for your feedback Beneline! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anonymous

Usually good customer service trying to resolve the issue. if not done, we call back again for someone else to help.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Jamie Fortune-Blair

They have been good and responsive the salesman that comes to the neighborhood is pushy and they come late at night

5 years ago

Reply from Vivint

Thank you for your feedback Jamie! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Cynthia Cerda Whittier, CA

They will work with you on anything, always willing to stay on the line with you

5 years ago

Reply from Vivint

Thank you for your feedback Cynthia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Linda Morrow Las Vegas, NV

I'm pleased with Vivint. Every time my alarm has gone off, I get a call within 30 seconds.

5 years ago

Reply from Vivint

Thank you for your feedback Linda! We are so glad to hear about your experiences with your alarm. When you have a chance, contact our chat team to get your referral code using this link:

Nov. 27th, 2019

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Verified Customer

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Paula McCartney Apache Junction, AZ

A little more knowable support but do get the help you need. Would recommend them for sure.

5 years ago

Reply from Vivint

Thank you for your feedback Paula! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Bill Rankin Caldwell, ID

Professional technical support. Courteous and friendly, even when I made a screwup.

5 years ago

Reply from Vivint

Thank you for your feedback Bill! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Carl Mikesell Littleton, CO

We have been with them for 4 years. When there was a problem Vivint was quick to repond

5 years ago

Reply from Vivint

Thank you for your feedback Carl! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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GLENN MARTIN Lubbock, TX

Everything works great except the Ring doorbell alerts on shadows. All else is great.

5 years ago

Reply from Vivint

Thank you for your feedback Glenn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Nicole Finch

Feel safe in my own home! Improve on the notifications. Very touchy camera and picks up a piece of dirt and alerts me

5 years ago

Reply from Vivint

Thank you for your feedback Nicole! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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M. Little

Easy to use from your cell phone anywhere and monitored 24/7. Customer service is great

5 years ago

Reply from Vivint

Thank you for your feedback M! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Delorise

I like the system, reasoniable monthly payment, but not 100% pleased with my Camera.

5 years ago

Reply from Vivint

Thank you for your feedback Delorise! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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CarolAnn

Customer service is spectacular! I've always had immediate assistance whenever I call.

5 years ago

Reply from Vivint

Thank you for your feedback CarolAnn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kari Kokas

Punctuality very friendly and easy to talk to. Have always recommended them without hesitation.

5 years ago

Reply from Vivint

Thank you for your feedback Kari! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Chris Feist

Good service and great system. No complaints, system is easy to use and we like the camera.

5 years ago

Reply from Vivint

Thank you for your feedback Chris! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Glenys Beesley

When you call they answer all your questions and help you with whatever you need help with.

5 years ago

Reply from Vivint

Thank you for your feedback Glenys! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Paul Bennett Dallas, TX

Excellent equipment, no contract, very reasonable monthly fee, excellent customer service

5 years ago

Reply from Vivint

Thank you for your feedback Paul! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Brenda

Their staff has been incredibly informative. Very easy to use and seems to be reliable.

5 years ago

Reply from Vivint

Thank you for your feedback Brenda! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Evelyn

They respond quickly. It goes offline at times. It allows you to know who's at the driveway or front door.

5 years ago

Reply from Vivint

Thank you for your feedback Evelyn! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Kenneth

They're always there when I need something. The equipment has always been dependable.

5 years ago

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Verified Customer

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Sam

I've used other security companies before and Vivint is outstanding. They are always on time.

5 years ago

Reply from Vivint

Thank you for your feedback Sam! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anonymous

I have a lot of options when it comes to security because they have a lot to offer.

5 years ago

Reply from Vivint

Thank you for your feedback! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rodney

We're not with it anymore because of the cost and they seem to have a problem calling you back if you have problems. They lock you out of the system and you can't use it.

5 years ago

Reply from Vivint

Thank you for your feedback Rodney! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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R

There are service problems. It took a long time for it to finally get resolved. The response time of the security equipment is good.

5 years ago

Reply from Vivint

Thank you for your feedback R. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Charles

You get good service. They're always very helpful and professional. Everything works good.

5 years ago

Reply from Vivint

Thank you for your feedback Charles! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Janace

Very useful and easy to use. They have very helpful customer service who are dependable and friendly.

5 years ago

Reply from Vivint

Thank you for your feedback Janace! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Norman

They do a good job. The service is good. The equipment is good. You just feel safe with it.

5 years ago

Reply from Vivint

Thank you for your feedback Norman! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Gabriella Mustang, OK

The security it very high. We like the price and how it is set up. We've already been recommending it to people.

5 years ago

Reply from Vivint

Thank you for your feedback Gabriella! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Anonymous

Anytime our alarm went off, we were happy with the response time. Our sensors keep dying and we always have to phone for help to get them reset.

5 years ago

Reply from Vivint

Thank you for your feedback. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.

Mar. 8th, 2020

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Verified Customer

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Richard Killeen, TX

I get great feedback when I call customer service. They have great quality equipment.

5 years ago

Reply from Vivint

Thank you for your feedback Richard! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Patricia Saint Clair, MO

Anytime I call, they answer right away. I've never had a problem with the equipment.

5 years ago

Reply from Vivint

Thank you for your feedback Patricia! We are so glad to hear about your experiences with us. When you have a chance, give us a call at 1-800-216-5232 to get your referral code that can lead to great perks.

Mar. 8th, 2020

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Verified Customer

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Rosalyn

Customer service is great! Thus far, everyone has been incredibly helpful and patient!

5 years ago

Reply from Vivint

Thank you for your feedback Rosalyn! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Angelo DiGennaro

They have been very responsive and their monitoring/customer service has been excellent!

5 years ago

Reply from Vivint

Thank you for your feedback Angelo! We are so glad to hear about your experiences with us. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

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Verified Customer

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Martin

They have always been there when the alarms go off and have been teriffic to work with.

5 years ago

Reply from Vivint

Thank you for your feedback Martin! We are so glad to hear about your experiences with us and your system. When you have a chance, contact our chat team to get your referral code using this link:

Feb. 23rd, 2020

Vivint Reviews