Vivint Reviews
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7.7
Overall Score
Padgett
Thus far we have been highly satisfied with the Vivint system. Response time has been very quick and unit is easy to use. Though the monthly fee seems a little high, we would not switch.
5 years ago
Reply from Vivint
Thank you for your feedback Padgett! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
Sharla Buxkemper
Vivint has been fantastic to work with! When I call them, they give me great information and help me out. Also, their installation process was really quick and easy.
5 years ago
Dawn Sanders
Polite, prompt, professional. Stand by their equipment. Replaced glass shatter alarms for window alarms at no coat when dog was setting off alarm multiple times weekly.
5 years ago
William (Bill) Overman
I purchased Vivint's home security from a door-to-door salesman. I already had an alarm system but I was looking for a change. Everything has been good since I have been with Vivint.
5 years ago
Reply from Vivint
Thank you for your feedback William! We are so glad to hear about your experience with Vivint Smart Home and how you're loving your system.
Aug. 10th, 2020
John
Been customer for 6 years, they upgraded my monoitor panel no charge, and replaced a door sensor at no charge. have had great customer service. I expect it will remain so.
5 years ago
Amy Salt Lake City, UT
I have Vivint for my business. Half of the time the cameras go offline and do not record. It’s a glitch in their system. I’ve spent several hours with them on the phone multiple times. They can’t fix it. I am stuck in a 5 year contract with a security system that is not holding up to their end of the agreement. Someone broke into my business and because of this faulty system, it was not recorded on camera. I have two friends with a Vivint system, they said theirs does this too.
I will never get Vivint again.
They lock you in a contract of $80 monthly payments and have no interest in making sure your system 100% functions.
I do not feel safe with Vivint.
5 years ago
Reply from Vivint
Thank you, Amy, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the camera and the break-in further. Please contact our support team at your convenience by calling 844-241-3243.
Apr. 22nd, 2020
Cat Hernando, MS
Horrible customer service! I do not recommend this company at all! They came around the neighborhood soliciting every house and we decided to get the service. They told us no contract they installed the equipment and then left.. The next day the equipment stopped working couldn’t get anyone out until two weeks then they reinstalled the equipment still wouldn’t work. The next day we called them again and the guy said sorry but we have done everything we can do for now. We found out on the phone we did have a 3 yr contract that we didn’t know about so then next week we received an email with the information. We went 3 yrs with the equipment not working at all.. They told us our contract ended this April but actually it ended in January they lied about it!!!! We called to cancel when it was time and the guy on the phone argued with me and said man I don’t think you understand how important it is to be safe oh excuse me but I don’t think they understand how much of a joke this company is from the equipment to the customer service!!! HORRIBLE!!!!!
5 years ago
Reply from Vivint
Thank you for your feedback Cat. We would love to look into your concerns further. Please give us a call at 800-216-5232.
Apr. 22nd, 2020
John White Albuquerque, NM
Vivint has produced a very undesirable product and service. I have been with vivint for many years, due to be locked on to their lengthy contract. I have problems from the start, sloppy installation job, unprofessional service and installation people, poor product (CO2 sensor went bad, never has been replaced).
My contract ran out and they continue to bill me. I sent them a cancellation notice and I can't get them to stop their billing. run as far as you can from this company!!
5 years ago
Reply from Vivint
Thank you for your feedback John. We would love to look into your concerns further. Please give us a call at your convenience at 1-800-216-5232.
Apr. 19th, 2020
Sara Ruschaupt Ashburn, VA
We had Vivint at our other home and after my husband passed away and I moved to a smaller home I continued with Vivint. I regret that I did that. It has bee one problem after another with the panel, I have had four pendants issued to me because the other three malfunctioned.l The panel is not working properly. I just found out the hard way that Vivint disabled my smoke detectors on November 11, 2019 so as an 82 year old woman I have been living unprotected. The motion detector goes off at 4 in the morning and I was told that maybe a curtain moved. The only curtain in the area is so far to the back of my house that it would not be in the line of sight of the motion detector. Than it went off at 5 am and I was told it could have been a spider doing across, I do not have spiders. than the agent said it could have been a cob web. I do not think that they know what they are doing.
I had to get my son over to the house during this pandemic to go up a ladder (one of the agents though I could do this) just to get the serial numbers off the smoke detectors otherwise they could not enable them. Every industry I know of when their product comes in it is inventoryed using a data base, not Vivint. My son gets the numbers and I relay them to Vivint and they enable. NO, NO, NO. Last night the panel lets me know at 11 p.m. that the upstairs smoke detector is off line so I call and get someone in Columbia.
I want out of this contract that I did not sign but they want me to pay a penalty of over 300 hundred dollars. This is a bad company and this has been going on since January, 2016. Let me out of the contract if you cannot maintain your product and do not penalize me for a contract I did not sign. And by the way, with the pendants. One went off when it was on my night stand and while I was down the hall on my computer. So much for getting your products in China, no quality control. Now I have to dip into my savings in order to pay a penalty to get out of this contract. 82 years old and the pain continues, Shame on you
5 years ago
Reply from Vivint
Thank you for your feedback, Sara. We'd like to see how we can assist you with your issues. Please call us at 18002165232 for 24/7 support.
Apr. 13th, 2020
Dee Brooks District Heights, MD
I wish there was something worse than 1 star to give Vivint Security. I was going out of town 2 years ago and looking to get a security system, when someone from Vivint knocked on my door around 8:30 at night. They give me a lot of information, but not the details that may cause you not to choose them, or at least take some time to think about their 'tonight only offer'.
I've had problems from the very beginning with the cameras going offline, the security screen freezing, the front camera recording randomly and being on calls with them for over an hour sometimes. I called in today to see if I can suspend my service for 3 months, due to recent changes with my finances and found out I'm locked into a 5 year contract. It turns out they make your contract the same length of the bank loan for the equipment, but don't make that clear. They will defer my service for three months, but will add those three months to the end of my 5 year contract. Then they kept me on hold for a period of time like they're trying to work something out, only to tell me there's nothing they can do. It was $1800 if I wanted to cancel the service, but they would cut that in half. If I'm asking to suspend my service for 3 months ($153) for financial reasons, how is paying $900 a viable alternative?
I gave them a choice - either suspend my service for 3 months without extending my contract or extend it for three months with the understanding I will start writing reviews. I will find every opportunity available to share my 2 year experience on how Vivint does business on top of how bad their equipment/service is. So here I am sharing my experience so others don't get taken in. I've already seen FB posts from the MD area where Vivint reps are out knocking on doors because the know people are home (how unsafe given what's going on in the country right now). Hopefully people looking to purchase a home security system will read reviews by Vivint customers before they sign on the dotted line for anything with Vivint Security.
5 years ago
Reply from Vivint
Thank you, Dee, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns with the panel and cameras further. When you have a chance, contact our support team by calling 844-241-3243.
Apr. 2nd, 2020
Pat Lincoln, NE
Purchased 1 month ago. They started to install immediately and never finished. Came out 3 times unannounced and never showed on scheduled days. Nothing is working/ being monitored. Installer left garage unlocked after being in it at night. Had tools stolen from it. Underground dog fencing unit ruined the same night as installer out and now have to get that system replaced. Have called, texted, talked to reps several times to no avail. Requested them to at least come get their equipment and refund $. Never showed up. Installers are new and don't know equipment/how to install. Equipment looks nice, but is of no value if is not installed properly and no customer service.
5 years ago
Reply from Vivint
Thank you for your feedback, Pat. If you're experiencing any other issues. we'd like to help. Please call us at 18002165232 for 24/7 support.
Mar. 25th, 2020
Margaret Warren Charlotte, NC
It started out being ok until I received the first month monitoring bill which was $600 plus this was just for one month and no one could tell me why it was that high and I only had it for one month. The first month of the equipment bill was correct but the next month someone had order $382.50 worth of equipment nine days after we had it installed but they couldn't tell me what was ordered. I feel that vivint is a scam cause if someone else can order equipment on your account without your knowledge and a monitoring bill is $600 plus for one month something is definitely wrong
5 years ago
Reply from Vivint
Thank you for your feedback Margaret. We appreciate your honesty about your experience with us, and we would love to look into your concerns with your billing further. Please give us a call at 1-800-216-5232.
Mar. 19th, 2020
Bison Wolf Dunn, NC
Brandon, Florida. A Vivint salesman showed up at my door on a Friday afternoon. I had been thinking about a security system, so I was willing to hear his pitch. I have been in sales all my life and his pitch was the typical garb. He said he had to make sure I qualified…FIRST FLAG. Everyone qualifies. I had to sign up for a five year monitoring service at $60.00 per month for the equipment I would choose…SECOND FLAG. I had an option to purchase the equipment over five years by taking out a personal loan through Citizens Bank in Utah, where the Vivint HQ is located (more on this later)…THIRD FLAG. I indicated that I wanted to research the company before making the purchase. The salesman applied all the great reasons to sign up and told me I had the standard 3 DAYS to change my mind if I did not like the service and equipment…FORTH FLAG. I said that is ridiculous and he changed it to 30 days to cancel the contract. He said he had a tech that could install the equipment that evening…FIFTH FLAG. I agreed to the installation and the tech arrived around 7PM or so and did not leave until after midnight. Every salesman knows if they do not get the contract before they leave, the chances are less than 50% they will later.
I broke my first purchasing rule…do your research first! Once I started researching, I found a very large number of less than positive reviews. Every company gets bad reviews, but each negative review seemed to reflect the same issues…equipment failures, salesman not being honest, customer service horrors, etc. Even the better reviews seemed to have negative issues as well…STRIKE ONE. I then researched the equipment. I found some of the exact items such as the door lock, Kwikset Smart Lock 888, and other items that were as good or better that what Vivint was selling. I chose the higher priced items I found for my comparison and discovered that over the five years of sending payments to Citizens Bank, it would cost me almost double the price…STRIKE TWO. The main issue that was very negative to me was that I was taking out a personal loan from Citizens Bank for the equipment. So in two years, my equipment fails and Vivint does not feel obligated to replace it, I am still responsible for the payments. I contacted Citizens Bank and they were not very knowable as to the situation. They did indicate that there is no interest on the loan and not even fees that they charge Vivint. I never heard of a back that would process hundreds of loans with no interest and no fees…STRIKE THREE.
Once my salesman called me about these issues, he only went over his sales pitch and really did not address any of my concerns. He then said he would later contact me to talk about my trepidation. One week later, no call or even an email. Needless to say, I canceled my contract and had the equipment removed. The tech did a nice job of removing the equipment and seemed to understand my issues of cost and reviews.
To sum it up…double the equipment cost, personal loan that has to be paid regardless if equipment works or not and the monthly monitoring service is very high. I liked all the equipment Vivint installed, but there were too many negative issues for me to consider keeping the service. Just do your research before you purchase from this or any other company that shows up at your door. And do not let anyone talk you into an installation the same day! That just means the tech guy is just a few blocks away waiting for the salesman to close the deal. Do your research.
5 years ago
Reply from Vivint
Thank you for your feedback Bison. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 10th, 2020
Naeemah Smith St Louis, MO
The worst customer service! Signed up at Sams club. Reps cam to our home, encouraged us to try all different features and equipment within our trial period. We add a car guard, two cameras, etc. a week and a half in, we realized we loved the system but wanted to remove the car guard and back door camera. We called and they said our trail period was only 3 days. Wrong! We had it in writing that it was 20 days. They said they would contact our rep to confirm and never got back to us. We called again a few days later ( still within the 20day trail period) rep says it’s a weekend and they cannot cancel because “cancelation department isn’t available on the weekend” but reassured bc we purchased through sams club we have a 30day trial. We call back (again) during the week, rep says the two week trail ended the day I called on the weekend when the cancelation department was “closed”. I was livid at this point. One rep said 3 days, the other said 2 weeks, another said 30 days and all the while no one requested to see our 20day cancelation contract we had in writing. Giving us the run around claiming they “tried to contact our rep twice but don’t have his phone number on file!”.
Finally I emailed a photo of the 20day cancelation agreement and canceled everything but haven’t heard back from them to confirm my email was received. If they are this disorganized and unresponsive during a trail period,
imagine when we are already locked in to a contract. If they don’t cancel everything, we’re going to have problem. TERRIBLE CUSTOMER SERVICE TAKE YOUR BUSINESS ELSEWHERE.
5 years ago
Reply from Vivint
Thank you, Naeemah, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the issues you had during the trial period, further. Please contact our support team at your convenience using The number 1 (800)-216-5232.
Mar. 6th, 2020
Jakeva Miller Tulsa, OK
DO NOT WAIST YOUR TIME AND MONEY!!!!
I've had a bad experience with them from the 1st day I started with them July of 2019. The tech left because he couldn't complete the job because of a power outage in the area said he would return first thing the next day called to follow up they never had me on the schedule so they wanted to add me to the schedule but for days later to complete the job. I had to argue about tech telling he would return next day finally sent some one out. I paid for equipment up front but made changes during the installation which lowered my equipment price $350 plus instead of them returning my money to my card they decided upon them selves to put it as a credit on my account. It took over a month to get them to return my money and still sent it to the wrong account instead of the account it was taken from.
NOW WAIT TO YOU HEAR THIS!!
My alarm goes off while I was in my home had it set on stay which I do every night before bed. I'm freaking out because its saying my garage door is opening. I hear them calling out from the panel asking if everything is ok but I didn't respond thinking someone was in my home and didn't want them to hear me. My alarm went off for 15 minutes during that time I called the police in fear they ask for information and sent officer's right away. Officers showed up searched the premises and found my outside garage door open and begin to search the garage but no intruders. Officers finished the search and was getting ready to leave vivint calls to ask if this is a false alarm? 15 minutes later! I told them I was in the middle of talking to a police officer they ask me for my name I gave it and while speaking with officers the vivint caller was on the other end saying they will mark it as a false alarm. They NEVER asked for the secret password just my name. I called to complain the guy on the other end said they could have been a new employee. The will get back with me in 2days after reviewing the call NEVER DID I called to follow up 3days later and they were still reviewing a 2minute or less call. I was told if I cancel I have to pay the remainder $200 plus dollars. I explained I shouldn't have to pay when you guys failed to keep me, my daughter and my home safe.
DONT SET YOURSELF UP YOU WANT TO BE SAFE DURING AN EMERGENCY SITUATION.
5 years ago
Reply from Vivint
Thank you for your feedback Jakeva. We would love to look into your concerns further. Please give us a call at 844-241-3243.
Mar. 1st, 2020
Jean Cullimore Lansing, MI
From the beginning, they got the contract incorrect, required my personal information for a line of credit I didn't need, have had equipment failure within 2 months of installation, their service tech replaced a glass break monitor within 1 hour it stopped communicating to the panel again. Called customer service, scheduled another service tech date and they did not show, was told the customer service rep didn't actually set the appointment up. This is my mother's home, she deceased in August, it's an hour's drive for me to meet a service tech, am very unhappy with their poor customer service. I truly regret purchasing their equipment and doing business with this company.
5 years ago
Reply from Vivint
Thank you for your feedback Jean. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Feb. 4th, 2020
Jordan Bruns , TX
DO NOT USE THIS COMPANY!!! The worst experience from start to finish. Our salesperson was ok, but pushy. The next thing he did was go to all of our neighbors without permission, and told them we said they would be super interested in a system. Then, the system malfunctioned at least 10 times, and one time on vacation which of course caused panic and stress. It took 3 attempts to have a tech show up at a scheduled time to get the issue fixed. We ended up selling our house which begins the worst part of it all. PAY ATTENTION to this more than the last comments. I cancelled in August and paid off our loan. They never cancelled it, and I kept getting charged. I spoke with them after noticing this and was promised it was cancelled and that I would receive a refund. This happened 3 MORE TIMES and it is now the end of January. It was finally cancelled but no refund yet!! The service and product has been unacceptable from the beginning. I will report next to the BBB. I strongly urge the general public to stay far far away from Vivint.
5 years ago
Reply from Vivint
Thank you for your feedback Jordan. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Jan. 31st, 2020
Peter Galles Bonham, TX
1star
I want everybody to be aware that this company is by far the worst company I ever dealt with. The CEO Todd P himself does not care about customers. I reached out to him multiple times and he refuses to respond back to me showing what type of person he really is. He is a complete joke and so is his company. I was supposed to get cameras and a security system installed at my home yesterday and at the last minute they cancelled on me. I waited the whole day for them to show up and it never happened. They called me at the last minute to tell me that they're canceling my install and that I will be put at the back of the list because they do not have any available install appointments until later on next week. I reached out to several management in the company including the CEO and their response was things happen, deal with it. I waited on hold all day yesterday for over an hour trying to get a resolution to this problem. I personally felt that the staff members should have done all this instead of me having to stay on hold and getting upset. We are just a number to Vivint. I hope and pray no one else would have to endure the problems and the disrespect that I received with Vivint
5 years ago
Reply from Vivint
Thank you for your feedback, Peter. If you have any other questions in the future, we'd like to do our best to assist you. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.
Jan. 23rd, 2020
james thurman ,
I was a customer with Vivint for 8 years and decided to cancel services to cut down on some expenses. Upon my request to cancel services they attempted to keep my business by offering lower rates, which were discounted more than 50% of what I had been paying this whole time. I finally told them all I wanted to do was cancel, then I was told that they would send me a form by email and to copy it and add that I wanted to cancel my service and that would be it. I did as requested and never heard another word from them other than more offers via email to continue service at a discounted rate. I check my bank account regularly and on the 16th there was another charge of the full amount taken out. They say it is policy to take 30 days to cancel, per contract but I am not in a contract with them. I pay as I go, but they still would not refund the amount. I am contacting my bank to cease all payments to Vivint and disputing the last one.
5 years ago
Reply from Vivint
Thank you, James, for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Feb. 1st, 2020
John Rice Houston, TX
My own fault for not getting everything in writing but went to cancel at what I thought was the end of my contract but apparently what I was told over the phone when I originally signed up was not put in place. There was an email chain that they even had on file showing my request which I was conveniently dropped off when someone internally denied the request even though I was told it would be approved verbally. Again my fault for not getting it in writing, but I wouldn't do business with this company. Cost almost as much to cancel after two years as what I payed over that whole time - complete robbery.
5 years ago
Reply from Vivint
Thank you for your feedback John. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Feb. 16th, 2020
Bennie Spartanburg, SC
I bought a house that had this sytem installed. The seller canceled their account but did not move the equipment. ANd it kept beeping and tlaking! No one at Vivint would give me any help at all without a passcode, or even look to confirm that the previous account was canceled. After repeated contacts, they finally hinted that removal instructions might be hidden somewhere on their support site. Took 15 minutes to find. When I had service form them previouslt it kept sending in false alarms becasue a tech mis-installed a sensor. I did not know until the police showed up. Do not deal with these people they will not help you at all.
5 years ago
Reply from Vivint
Thank you for your feedback! We appreciate you letting us know about your experience with us. As the security of our customers is our priority we are unable to discuss an account or equipment installed connected to account without the verbal passcode for that account.
Jan. 11th, 2020
G.Farrow Guthrie, OK
I have used vivint loyally for 5 years, I’m no longer under contract, I’ve been trying to cancel my plan for NINE months. Every month I call and I email (per Vivint request with a reference number) telling them to please cancel, and they simply won’t. I wouldn’t suggest using them unless you have HOURS to spend on the phone begging to cancel your plan.
5 years ago
Reply from Vivint
Thank you for your feedback G. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Jan. 3rd, 2020
Kim Greensboro, NC
Cons:
Impossible to get out of contract
I’ve had some type of issue every few months since install
Software constantly needed reboot
Equipment fails
I don’t feel secure with all these issues.
Did I mention they want me to pay $3000 to end the contract.
Pros
Service reps that come to the home very professional and want to help
Customer service is available when I need to reach them —I use chat mostly.
5 years ago
Reply from Vivint
Thank you for your feedback Kim. We appreciate your honesty about your experience with us. We would love to look into your concerns with your system further. Please contact our chat support team at your convenience using this link:
Dec. 20th, 2019
Frederick Millius Ocala, FL
We got pushed late at night two years ago even when we said we already have another alarm system. We were told by the sales person we could cancel any time but would have to continue paying for the panel until it was paid off . Not quite two years later the battery was dieting .I called and was asked what battery was in the panel . I was told that if a technician had to come out there is a charge also a charge for a new battery .I wanted to cancel but there is a buy out in the contract . So now I contour to pay for two systems and I disconnected from Viiant . I have no problems with ADT . Whatch what you sign up for. I highly do not recommend Viviant .
5 years ago
Reply from Vivint
Thank you for your feedback Frederick. We appreciate your honesty about your experience with us. We would love to look into your concerns further. Please contact our chat support team at your convenience using this link:
Dec. 20th, 2019
Nana Abilene, TX
I wish I had read reviews prior 2 signing up with Vivint. It's been a nightmare from day 1. Our thermostat was not installed properly so we went 24 hours in the heat with no AC. It's been something every day since we got it. The thermostat stays offline, I constantly have 2 take off the thermostat and reboot the panel. I've contacted customer service about 20 times 2 1/2 months. The reps dont even care not once did they offer to come out and fix it. I even ordered another thermostat and this one never worked! We just spent 2 hours chatting with different reps, kept being transferred cause nobody could help and the final rep says it must be our HVAC unit smh OUR HOME IS 2 YEARS OLD!! I regret ever having anything to do with vivint! The app always freezes up, the cameras delay and just load and load, the thermostat never works oh but we are paying $80 a month!! This last rep I spoke to says it's our unit not their equipment wow cant even take responsibility for your trash equipment. Tomorrow when customer service opens we are so done with Vivint! PLEASE GO WITH A MORE REPUTABLE COMPANY! ** update*** we had a tech come out and install our original thermostat there was nothing wrong with our unit! Vivint continues 2 cost us money
5 years ago
Reply from Vivint
Thank you Nana for your feedback. We appreciate your honesty about your experience with us. We would love to look into your concerns about the thermostat further. Please contact our chat support team at your convenience using this link:
Dec. 12th, 2019
Eamon Hogg Birmingham, AL
I would give less than 1 star if I would. Their equipment constantly fails. For example my thermostat losses communication with the panel constantly. Therefore, I’m constantly on the phone reconnecting communication.
I also sold my old home and the new buyer was supposed to take over my old contract. Long story short the person that bought my home did not take over my old contract and I started a new contract with my new home. Vivint did not let me out of my old contract so I payed for a home I no longer owned and Vivint would not budge.
They are an unethical company that does not care about their customers and they are selling a horrible product. Also fair warning you will become the technical support for the equipment. I’ve had to rewrite and install 3 thermostats at my current home. Again they are an unethical company that doesn’t care about their customers so I would strongly advise staying away from them.
5 years ago
Reply from Vivint
Thank you for your feedback Eamon. We appreciate your honesty about your experience with us. We would love to look into your concerns with your thermostat and your account billing further. Please contact our chat support team at your convenience using this link:
Dec. 12th, 2019
Gavin Jay Williams Houston, TX
I have to agree with most everyone here. Vivint is a horrible company to deal with and is a joke of a security system. I had a system installed in two different homes. During the install of the security systems at home #1 the technician was extremely lazy and didn't want to install the camera or hook up any of the pre existing vivint products from the previous installation. I had to have a second installer come out to finish the installation and still none of the window sensors are tied to the install. During the installation of home #2 I had another lazy installer that didn't want to install the camera as well did a poor installation of the few pieced of equipment as well. The new motion sensor fell off the wall causing a false alarm and breaking the motion detector. The one camera that was installed on the second installation has failed as well and no longer works. These problems aren't even the worst of it.
To this date, I have never been given a invoice of what actual equipment had been installed in either house and what I'm paying for.
Last but not least, I am selling one of the houses. They are attempting to charge me over $2000 for canceling my account for the one home. This is totally ridiculous. To top it all off, the system doesn't work worth a crap anyway. I can never see the video from the doorbell quick enough to see who is there before they leave and it isn't a fault of the internet connection. I have a super quick and dependable commercial internet account. Stay away from Vivint!
6 years ago
Reply from Vivint
Thank you for your feedback Gavin. We appreciate your honesty about your experiences with us and would love to look into your concerns further. Please contact our chat team using this link:
Feb. 18th, 2020
Poonam Sheladia Cypress, TX
Worst decision I've ever made. Sales reps are deceiving. He told me the equipment can be used with any other service or if I wanted to use it without the service. This was the main reason I bought it. Lock was replaced 1 month after I received the equipment but no document on my end from Vivint was recieved. Website doesn't even give you an option to view your bill even though they advertise it. I told them they are no longer allowed to charge my account until I recieve a bill and they still touched it even after I changed my card. The lady on the phone told me we dont have a location to send payment because we only accept automatic payments and that they are a paperless company. If this was the case, then why aren't my bills showing on the website. I got a paper bill with a location to send the payments. Nobody at vivint is truthful nor helpful. Not worth the headache.
6 years ago
Reply from Vivint
Thank you for your feedback Poonam. We would love to look into your concerns with your system further. Please contact our chat team using this link:
Feb. 18th, 2020
Angelia San Antonio, TX
Vivint is the worst! Buyers beware of your billing and payments. Keep track of everything because they will lie to you. This company will not only input your payments wrong but also expect the customer to be accountable for their discrepancies. Even when they were informed that checks could be provided as proof, they tap danced around the issue without taking full responsibility for their mistake. I still paid more than i should have when i closed my account. When you transfer to a new location, they lie about what they will and will not do. When you are locked in by a contract, they treat you like crap. I have never taken the time out to do a review but thus one is very necessary. Run not walk away from this company unless you want to waste your money and go thru unnecessary headaches. Trust when i tell you this company has bad reviews for a reason. I would give no stars if i could!
6 years ago
Reply from Vivint
Thank you for your feedback Angelia. We would love to look into your concerns with your billing further. Please contact our chat support team using this link:
Nov. 29th, 2019
Rodney Little Plano, TX
I have been trying to cancel my service for more than 6 months. I have had to jump through hoop after hoop which has been absolutely ridiculous. I spent almost 4 hours on the phone to make sure emails were sent, confirmation numbers acquired and passed on and all loan releases were confirmed. Got the all clear two days later saying cancellation process had been processed. 2MONTHS LATER I am still getting charged a monthly fee. I havent lived in the house that was "protected" in a year. I paid the equipment off several months ago and canceled two months ago. This is a scam and they make it impossible to actually stop the charges. I will never recommend anyone use this company for anything.
6 years ago
Reply from Vivint
Thank you for your feedback Rodney. We would love to look into your cancellation further. Please contact our chat team using this link:
Nov. 27th, 2019
Jose Gonzalez Omaha, NE
A door to door sales representative for Vivint came to our house offering the companies services. After the sales pitch, the sales representative offer to pay our current contract with Brinks if we switched to Vivint at the moment he had us call Brinks to ask how much we needed to pay if we cancelled our contract. In order to cancel our contract with Brinks we had to pay close to $1,700 but the sales representative suggested he could pay the full amount to cancel with Brinks if we had other properties were we could contract Vivint services. We told him we did have 2 business were we could use security cameras, after some more negotiating, we agreed with Vivint's representative to have our Brinks account cancellation payment paid in full in exchange for 3 accounst(our home and 2 business). Installation in our 3 addresses were completed after many inconveniences such as the installation guys staying out place of business after midnight and me received calls and text messages around 1:00 a.m. in the morning. Two weeks after not receiving the money to pay for the cancellation of our contract with Brinks and after several calls and text messages with no response by the sales representative, I decided to leave him a message telling him I was going to contact Vivint directly to let them know of the issues we were having. On the same day I called Vivint and told them all the issues we have had with their representative and we were told to send the letter we received from Brinks about the cancellation amount due. After they reviewed the cancellation letter from Brinks, a Brinks representative contacted me to let me know that unfortunately they could not honor the offers offered to us by their door to door representative. Since it was past the 3 day deadline to cancel, they only offer to cancel the account in our house but that there was nothing they could do to cancel the contract for our 2 business locations. Right now we are stuck with a company that not only offers expensive and lousy service but those not honorable because they do not stand by their representatives word.
6 years ago
Reply from Vivint
Thank you for your feedback Jose. We would love to look into this situation further. Please contact our chat team using this link:
Nov. 23rd, 2019
Stacy K. Euless, TX
Total scam to get you under a 60 month contract, where it's interest free to pay off equipment but what they don't tell you is your locked into a monthly commitment that long! Equipment hasn't worked since day 1 (panel had to be replaced, motion detector has alerted the police on multiple occasions and 5 yr battery for door sensor installed dead, plus "pro" installing techs don't spend enough time testing and fixing bugs or reading the actual work order. So you will spend an enormous amount of time worrying about your unprotected home if not using their broken system OR on the phone with them, the police, responding to the alert calls/emails and waiting on hold (even when you've been alerted), trying to schedule an appointment and of course, waiting 4 hours for them to send the same sorry tech out! I'm warning potential customers on Yelp and complained to ConsumerAffairs.com too, BBB us next and lastly I plan on going to the attorney general and FTC. NO WAY I'm paying them for 60 months of monitoring - especially when I was never given any other option.
6 years ago
Reply from Vivint
Thank you for your feedback Stacy. We would love to look into your concerns further. Please contact our chat support team using this link:
Nov. 21st, 2019
Donna Power
I have been a customer of Vivint for 7 years under my name until Cole L came along as a Vivint salesscam to my door in August of 2019 my husband told him he wanted a camera for the outside, long story short he set up a brand new account in my husband's name ,told me to cancel my account and told me that I
was not to mention that another account has been set up,just tell them you want it cancelled ,,I tried but a young man by the name of Jake wouldn't allow me to cancel without offering me incentives to stay, such as "what will it take, and "name your price",,in the meantime my account was cancelled by someone other then me! And my husband's "brand new" account is in full force. So from paying $77/Mo to $92/Mo..this is considered a good deal!! HA! After speaking to Courtney, she promised my bill would be reduced to $42.49 a month for customer loyalty, it would be sent to the "Retention Group"?? I don't know what on earth that is,,I have waited and waited and talked to countless young people,,they will not ,they refuse to put you through to any of the higher ups,,a supervisor or manager,,it's a scam folks, pure and simple the young people that answer the phones are well trained little zombies that all read from the same script "I'm sorry you had to go through this, I will fix it I will send an email to my supervisor and they will e-mail you or fix it and on and on it goes,,it doesn't get fixed and I get another bill for $92.00 a month which I'm not paying, so the bill climbs and they stall, and I won't budge! I will call them again and again and fight it tooth and nail,but my warning to any and all of you folks who are looking for a security system ,,Beware of Vivint,, Do Not get involved with this company,, their main base is in the U.S. I was very happy with them and was a good paying customer for 7 years,but I see the other side of them,the dark side of a very corrupt business,sending young fresh faces kids out to scam the people at their doors! There is so much more to this story but I'm sure you get the point.
6 years ago
Reply from Vivint
Thank you for your feedback Donna. We would love to look into this situation further. Please contact our chat support team using this link.
Nov. 17th, 2019
McCoy Buffalo, NY
Do not bother with Vivint. They have the worst doorbell camera equipment. Seriously, using the app, I cannot get a clear picture of any live activity. Once the activity ceases then the picture appears clear. In other words, if anything suspicious is happening outside your house, you will not be able to view it. When someone rings my doorbell, I try to see who it is but because of all the spinning, I only get a view of the person walking away. I have complained for about 18 months and nothing has changed. Technician came out and again no improvements. Further, their contracts are lengthy for a reason as this is a sure way to keep the customer paying for three to five years. Please do not waste your time, energy, and money.
6 years ago
Reply from Vivint
Thank you for your feedback McCoy. We would love to look into your concerns further. Please contact our chat support team using this link:
Nov. 17th, 2019
Brittany Wilkinson Herriman, UT
My elderly mom has Vivint and I have always felt comfort in knowing that she is in good hands. I feel confident that she is being protected in her home.
6 years ago
Reply from Vivint
Thank you for your feedback Brittany! We are so glad to hear that your mom's system is able to give you peace of mind. If there is anything that we might be able to assist with please don't hesitate to contact us.
Nov. 15th, 2019
Angela Battista Lindenhurst, NY
I'd give them a ZERO rating but they won't let me post without choosing a star rating. Buyer Beware!!!
Had them for years and they were fine - not great but fine. A few months back my husband and I decided to add a video door bell upgrade. The salesman Jonathan Grimes sold us a pack of lies - was told us he could reduce our rate, get all new equipment Plus the video doorbell. At no time did he explain he was opening a new account and opening a loan in our name for the equipment which I will be paying for the next 5-years in addition to the cost of the monitoring service. Not only did he not explain this - we did not get all new equipment except for the video door bell - the installer simply changed out some batteries in our old equipment. So now I have a $2,200.00+ loan in my name on my credit report for a door bell I could have purchased outright at Best Buy or Amazon. Customer Service is not budging nor are they willing to offer any compensation. They told me if I want to cancel - I have to pay off the loan before they will remove their equipment and services. I hope they go out of business!!!
6 years ago
Reply from Vivint
Thank you for your feedback Angela. We would love to take a look into this situation further. Please contact our chat team using this link:
Nov. 14th, 2019
ArtG Pompano Beach, FL
As a security system I had several issues where the system would disconnect from the network and it would take several attempts to reconnect.
This worse came after I cancelled, they continued to call me for payment of my monthly bill. A year after I cancelled they continue to call and have sent to collections, even though I don’t owe anything and I have not had the system for over a year. Every time I talk with them the issue seems to be solved but they keep coming back every three months.
It seems like a scheme where they don’t even provide you with service but expect payment, and nobody seems to know wht is going on.
6 years ago
Reply from Vivint
Thank you for your feedback. We would love to look into this situation further. Please contact our chat team using this link:
Nov. 13th, 2019
Patricia Chaires Suitland, MD
I have had nothing but problems with this system and company. I am so sorry I contracted with them. I should have stuck with Brinks. First of all, their equipment is flawed. I had to have three thermostats replaced during the first three months of installation. I've had two false alarms for the water sensor device. Vivint claims it's a problem with the supplier, but I have a feeling all their equipment is faulty. I can hardly hear the so called doorbell if I'm upstairs on my second floor. Customer service is not the best either. Several times I have had to call, and the techs don't seem to know a whole lot about the operation of their equipment. I've been waiting a week for a return label to send back the two thermostats they charged me for even though they are defective. If you need a service tech to visit your home to fix something that goes wrong with the equipment, they will insist on charging $50.00! They claim the equipment is guaranteed "for life," but if it's faulty, you must pay to have it fixed. It took two phone calls to get a written contract, and then it's not even a formal contract. They call it a "Certificate of ownership" or some nonsense that is emailed to you. I would not recommend this company. Stay away!
6 years ago
Reply from Vivint
Thank you for your feedback Patricia. We would love to look into your concerns with your system. When you have a chance, please contact our chat team using this link:
Feb. 23rd, 2020
Donald J Buckley West Islip, NY
I have been a customer about years, had problems from time to time. My biggest problem is the company does not keep there word on referrals. Had people 2 1/2 years have Vivant install there solar equipment. To this day I have not received the referral fees they promised. Have 2 dozen calls in with them including today 11/1/19 same response you been approved, will send an e-mail to the dept that handles it. Not once have they called on this matter. This company is bogus, a bunch of liars, so sorry I made the choice of Vivant solar. Here is the best part for me, have had several solar companies approach me offering referral fees if they recommend them. I have had couple of people that have had solar installed on my recommendations and have received to date $1200. I am so sorry i used Vivant, wish I could turn the clocks back. This is the worst company I have dealt with in my life!!!!!!!!!!!!!
6 years ago
Reply from Vivint
Thank you for your feedback Donald. We are actually Vivint Smart Home, the home security and automation company, not Vivint Solar.
Nov. 9th, 2019
Glenda McCoun Raymore, MO
I wish there was a 0 star option. First of all I had a horrible experience trying to cancel the service. Then when we moved I called to have our name taken off the account because the buyers of our home had an issue with the alarm and had to get a password from us. I figured this would be easy. But no. They told me that I need to get a confirmation number from Citizens Bank showing that it was paid off. Even after I sent them a screenshot showing the payment. They said that didn't prove that we paid off the equipment. WTH do they think we would pay them $1300 for?! Total idiots! They should have records of all of this information. Worst customer service ever. Do not do business with this company!!
6 years ago
Reply from Vivint
Thank you for your feedback Glenda. Our billing system is different from that of Citizens Bank, which is why we need the confirmation number they give you when you have paid the loan off. If you have any questions or concerns that we might be able to assist with, please don't hesitate to contact us.
Nov. 6th, 2019
Carlo bonini
Negative 5 stars ! Absolute worst service we've ever allowed into our home . They were stealing money out of my bank account claiming I had services installed in my home . When I had caught on , I notified them and they called me a liar and that they were sending someone to my home to see if I was lying . When they confirmed that I was in fact not lying , giving offered to give my money back and give me $5.00 for my troubles I had problems with their services from the get go . Some services did not even work at all. When I had mentioned it to vivint , they said that I'd have to pay for a tech to come out to service or fix the problem lol .
Whenever I'd talk to someone in customer loyalty, theyd feed me some sort of b.s , saying theyd give me a month free service but the next customer loyalty person I'd speak to would say they knew nothing of it and that there was nothing on file .
These people are liars and stealers!
When I had finally had enough of their lying , I had asked them to remove their stuff from my home and repair the damage to my home from them anchoring their stuff to my house. They told me i was 2 days past the day where I could cancel and therefore would have to honor my contract vivint had never held up their end of the contract from the get go but I'm the person who pays .
These guys are crooks ! I regret the day I let them in my home .
6 years ago
Reply from Vivint
Thank you for your feedback Carlo. We would love to see how we can assist with this further. Please contact our chat team when you have a moment using this link:
Nov. 6th, 2019
Kathi Binghamton, NY
Have no problem with the service but once I terminated the service and gave them their 30 day notice, they continued to take the monthly fee from my checking account. This occurred for 2-months. I called 9 times and email 3 time trying to get my refund. My last email response from Angela Medina said that she was too busy to check into my account and referred me to the 1-800 number for assistance. Prior to this, Angela sent me an email confirming that my refund would be back into my account in 10 business days or less.
Each and every time, they promised it would be put back into my account. To day and 3-months later, I've had my fill and will now file a BBB complaint. Terrible, terrible 'Customer Loyalty' service. Although I didn't have any problem with the security service, I would NEVER sign a contract with Vivint again based on the extreme lack of consideration that I received from their 'Customer Loyalty Service Center'.
6 years ago
Reply from Vivint
Thank you for your feedback, Kathi. We'd like to look into this for you and see how we can assist. Please Chat in with us 24/7 so we can discuss this further, and make sure you are taken care of.
Oct. 25th, 2019
CM Ocean Springs, MS
The absolute WORST security video backup system ever designed! You can ONLY access recorded video with a smartphone, that is unless you want to ATTEMPT to send their ridiculous video links to your email (which more often than not, does not work! I would hate to be robbed and try to give the video footage to the police. It would be a nightmare.) I had contacted their customer support to determine why (even though there is button to click to retrieve video to your desktop) I could not connect to get to my video backup, and was told "they were working on it." This was a few months ago. Completely pointless system! I wish I would have gone with someone else for security. I had to install a backup wired camera system just in case.
6 years ago
Reply from Vivint
Thank you for your feedback. We would love to take a look at this situation further. When you can, please reach out to our chat team using this link:
Oct. 26th, 2019
Zakhar N Thousand Oaks, CA
This company send s out spam email ads that you cannot delete from your smartphone email app. I have a strong suspicion that this is some kind of a GPS tracking or mechanism or spyware. If anyone encounters this problem, do not open this email message, and do not attempt to delete it (it will simply get stuck in your deleted items folder). Instead, clear your spam folder of your email from a PC/laptop.
If you clear the spam folder from a smartphone, it will simply get stuck in the deleted items folder (in the email app on your phone), and you won't be able to see this email from your laptop/PC. In this case you would need to delete and re-install your phone email app.
6 years ago
Reply from Vivint
Thank you for your feedback Zakhar. We would love to look into this situation further. When you can, please contact our chat team using this link:
Oct. 26th, 2019
Cristina Sparks, NV
Save yourself some money and go with a Ring doorbell or really anything other than Vivint. It never worked very well from the beginning no matter how sensitive or not I set the motion detector to. Now the doorbell camera doesn't detect any motion and if you're lucky enough to get a clip of someone only after they ring the doorbell, you get a video of the person's back halfway down the driveway. The app is useless. It doesn't keep you logged in for the most part, but even if you are logged in by the time you get the alert that someone rang your doorbell you can't get into the app quick enough to talk to that person with the microphone. The latest and greatest app fail is that it will send me alerts of someone ringing my doorbell but it won't even save the video clip. Complete waste of money!
6 years ago
Reply from Vivint
Thank you for your feedback Cristina. We appreciate your honesty about your experience with us and would love to look into your concerns further. Please give us a call at 1-800-216-5212.
Mar. 8th, 2020
Tanya Mcdonald Clinton, MD
Vivint deserves 0 stars. I have had nothing but issues after issues. Cameras don’t record clips, the space monkey skips recording. Technician after technician has been out they reboot the system it works then it’s right back to not working. I wrote Todd P it took his office a week to respond. They sent another technician out same thing happened again. This company is a JOKE. They narrates what they want not what you tell them. I am so frustrated that I agree to pay for the equipment just let me out of my contract. This is crazy. We should be able to do a class action law suit.
You dot get the service you sign up for. Oh yea the cameras and panel has been replaced. Still same issues.
6 years ago
Reply from Vivint
Thank you for your feedback Tanya. We would love to look into this situation further. Please contact our chat team using this link:
Oct. 24th, 2019
Ashley C
STAY AWAY!!! This company is ridiculous. First, they make you sign a 5 YEAR contract, which is beyond crazy. Second, if something ever breaks and you need a replacement then you have to pay the $49 service fee to have a technician come out and replace it...every....single....time. Lastly, we deiced to cancel after 6 years (well after our contract ended) and it's not a simple process nor do they tell you all the details. You can't just call and cancel, you have to send an email and then it won't be cancelled for 30 DAYS, yeah you read that right 30 days and you still have to pay the monthly fee for the month that you don't even want their services for and when your service is finally cancelled after 30 days you only get a partial refund of the monthly fee you paid AFTER you cancelled your account. If you cancel something it should be cancelled right away not a whole 30 days later. This company is a joke!
6 years ago
Reply from Vivint
Thank you for your feedback Ashley. If there is anything that we can assist with regarding your account, please dpn't hesitate to contact our chat team through this link:
Oct. 21st, 2019
Nancy Turlock, CA
Sales rep acted as my husband to get credit approval. they have a recording of the call and they know it wasn't my husband.
Since 02/2019 I've place over 100 calls into this company. I've had issue with the service , sales rep and installation since day one and now I moved and haven't found a property and I was told I could pause service until I found a home. They continue to bill me and told me if I want to cancel they would have to charge me over $2,000 to end my contact. This company is all about money and not about the customers. Nobody is on the same page when they're giving information to customers.
In addition to my initial complaint, when the techs first came out, the installation was not done properly, they came about an additional 4-5 times until they could get it right. I was told when I signed the contract it was a 2 year commitment and I came to find out that it's actually 5 years which is absurd Because I’d never sign abstraindo for 5 years. I feel like the contract was altered after signing. I had issues with them paying off my Vivint service and after paying them off, a few weeks later I got another check in the mail and my husband cashed it only to find out that it had a stop payment place and we were charged a fee by our bank. My husband thought it was the initial check to pay Vivint Off. They should have called us and told us this but they didn't. My parents referred us and they are still waiting for their $100 referral check. we had to relocate after 3 months of service due to my husbands job. I called and scheduled a tech to come out and uninstall the equipment. I was told he'd bring the proper packing for the equipment and he didn't. I had to find a box large enough for the equipment that he just threw in the box, made a huge mess in my home and then had the nerve of asking me if we lost our home and if that is why we were moving so soon after he had been there to install the equipment. I had ask to cancel my service because of everything I had been through and was told I could but they'd have to come up with an amount. In that same conversation the rep quickly told me oh you can cancel for $1600 upfront. I told him I wanted that in writing and how did he come up with that number so quickly after he had just told me that they'd have to have a meeting and see what the fee would be. He said it was that amount and he wouldn't give me anything in writing. I'm confused as to how this company is in business and why they continue to do this to customers. They truly are scammers. All I want is to cancel and be free of them and they've made it so hard to do that. they are by far the worst company I've ever had to deal with. Im a firm believer they breeched their contract with everything especially someone pretending pretending to be my husband and to them it’s not their employee so nothing can be done. How is this even ok? How can they do this to people? Al the complaints about them are a lot and I can’t fathom how they are still in business. My biggest fear is never getting rid of them by what everyone says when they try and cancel. Im stressed, overwhelmed and struggle with the fact they withdrawal from my account monthly. I’ve been sick since I first dealt with them and they’re truly the biggest mistake I have ever made.
6 years ago
Reply from Vivint
Thank you for your feedback Nancy. We would love to take a look at this situation further. When you can, please contact our chat team using this link:
Oct. 21st, 2019
V Bohemia, NY
0 stars if there was an option
I just got off the phone with vivint and not only did they take forever, they won't let me cancel service, I will be sure and let everyone know of how horrible they are towards customers. I fell on really hard times and have no choice but to cancel my service but they say I have 13 months left on a contract, I had them since July of 2011. I guess paying your bills on time and being a good customer doesn't matter to them. I read (AFTER years with them) online they are impossible to cancel from, now I am seeing it firsthand. I have so many medical bills I am stuck trying to pay and I can't afford to have vivint anymore. They are going to bill me the remaining 13 months of my contract for $669.11. I will have to pay it off in $10.00 a month increments, that is the best I can do. Thanks for NOTHING VIVINT. People beware, DO NOT GET STUCK IN A CONTRACT WITH THESE THIEVES! I am so done with shady companies like this.....NEVER again!
6 years ago
Reply from Vivint
We would love to look into this situation further. Please contact our chat team using this link:
Oct. 20th, 2019
Mat Collinsville, OK
The sales guy came during dinner the day after we moved and pushed his way into a sale, so I wasn't very happy from the start of the process. The installer didn't listen to what we wanted or asked him to do. Between the wall panel the app and the router there seems to be some connections that are lacking. Had to call multiple times for connection issues between the panel and the wifi only to be told to uninstall and reinstall the app on my phone. The customer service is a joke the sales people are pushy and the installers could care less what you want and just want to leave. DO NOT CHOOSE VIVINT.
6 years ago
Reply from Vivint
Thank you for your feedback Mat. We would love to look into your concerns further. When you can, please contact our chat team using this link:
Oct. 16th, 2019
